Conclusions LibQUAL+ successfully applied to the UK & Irish academic library sector (and beyond) Provided first comparative data on academic library user satisfaction in the UK Twenty institutions have conducted repeat surveys Substantial impact of the results within institutions
Overall Potential UK Sample to 2007 Full variety of institutions 49% of institutions* 53% of HE students (>850,000) 36% of Libraries 45% of Library expenditure *Based on Universities UK membership of 126
Some questions? What is important to UK & Irish academic library users and non-users? What do the SCONUL cohort results over the past five years indicate about UK academic library performance and the influence of survey use? How does this compare to US results? What does all this mean in the broader context of library evaluation and quality development?
Most Desired Aspects Question text Years appeared in top 5 desired Making electronic resources accessible from my home or office 5 Print and/or electronic journal collections I require for my work 4 A library Web site enabling me to locate information on my own 5 The electronic information resources I need 4 Easy-to-use access tools that allow me to find things on my own 3 Modern equipment that lets me easily access needed information4
Least Desired Aspects Question text Years appeared in bottom 5 desired A comfortable and inviting location5 Library staff who deal with users in a caring fashion 5 Library staff who instil confidence in users 4 Giving users individual attention5 Space for group learning and group study 5
Longitudinal Analysis Data from 2003 to 2007 (Session 1)