2 Key TQM principlesAn integrated, principle-based, organization-wide strategy for improving product and service qualityCustomer focusContinuous improvementTeamwork (later )Lego game
3 Have you ever wondered why migrating geese fly in a V formation?
4 As each bird flaps its wings, it creates uplift for the bird following.
5 Lesson learned from the Geese Scientists have determined that the V-shaped formation that geese use when migrating serves two important purposes:First, it conserves their energy. Each bird flies slightly above the bird in front of him, resulting in a reduction of wind resistance of 71 %. The birds take turns being in the front, falling back when they get tired.Second, the V-formation makes it easier to keep track of every bird in the group. Fighter pilots often use this formation for the same reason.
6 …and quickly gets back into formation. Whenever a goose falls out of formation, it suddenly feels the drag and resistance of trying to fly alone……and quickly gets back into formation.
7 Like geese…… people who share a common direction and sense of community can get where they are going quicker and easier than those who try to go it alone.
8 Geese in the rear of the formation honk to encourage those up front to up their speed. It is important that our “honking from behind” be encouraging. Otherwise it’s just - well - honking.
9 They stay with the unhealthy member of the flock until it is either able to fly again or dies.
10 TeamworkThe development of people and their involvement in improvement activities both individually and through teamwork is a key feature in a company’s approach to TQM.A key aspect of this is making full use of the skills and knowledge of all employees to the benefit of the individuals and the organization and to create a group culture
11 Teams and Creativity“Most people strongly believe that teams are more creative than individuals, when in fact they aren’t”Thompson, 2003
12 Measuring Creativity The cardboard-box test Spend 5 minutes writing down all of the uses that you can for a cardboard box
13 Measuring Creativity The cardboard-box test Fluency – how many different ideas [Typical range 5-40]Flexibility – how many different types of idea [range 4-17 categories]Originality – uniqueness of idea (5% or less of sample) [range 0-14]Lesson: Quantity often does breed quality
14 Rules for Brainstorming No CriticismFreewheeling welcomeQuantity desiredCombining/improving ideas encouraged
15 Threats to Team Creativity Social loafing – my contribution is unidentifiableConformity – I don’t want to be controversial or dislikedProduction blocking – I had a good idea, but I forgot it while waiting for my turn to talk, and I didn’t hear what you said because I was thinking about my idea.Downward norm setting – tendency to match performance to lowest performing level of group
16 The role of teams in TQMAid the commitment of people to the principles of TQM.Provide an additional means of communicationImprove relationshipsHelp to develop people and encourage leadership traitsBuild collective responsibility and develop a sense of ownership
17 The role of teams in TQMAid personal development and build confidence.Develop problem-solving skillsFacilitate awareness of quality improvement potentialHelp to facilitate a change in management style and cultureImprove morale