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Transaction Processing Systems A transaction is a record of an event that signifies a business exchange A transaction processing system is a basic business.

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Presentation on theme: "Transaction Processing Systems A transaction is a record of an event that signifies a business exchange A transaction processing system is a basic business."— Presentation transcript:

1 Transaction Processing Systems A transaction is a record of an event that signifies a business exchange A transaction processing system is a basic business system that support the functions of Recording Monitoring Evaluating the basic activities of the business

2 Fig Transaction Processing Systems

3 Examples of basic manufacturing/production systems are: y materials purchasing y receiving y shipping y process control y numerical control y equipment y quality control y labor costing y robotic systems

4 Examples of basic sales/marketing systems are: y sales y telemarketing y order processing y point-of-sales systems y credit authorization

5 Figure 13.4 Amazon.com Order Processing System

6 Examples of basic finance/accounting systems are: y accounts receivable y accounts payable y general ledger y payroll y cash management y loan processing y check processing y securities trading

7 Examples of basic human resource systems are: y personnel record keeping y applicants tracking y positions listing y training and skills y benefits

8 Questions to ask Where does the system obtain its data? What does the system do with the data? What problems does the system solve? What differences does the system make?

9 Office Automation Systems Data work: use, manipulate, or disseminate information Knowledge work: create new information using judgment & creativity –Discipline/Principle/Profession/Certification Office work: coordinate & integrate workers from different functional areas

10 An office automation system is any application of information technology that increases the productivity of office workers l document management l word processing l desktop publishing l electronic communications l electronic scheduling l data management l project management

11 Figure 16.2 Four Functions of Management

12 Figure 16.4 Manager’s Time

13 3 roles of a manager 1.Interpersonal –figurehead, leader, liaison 2.Informational –monitor, spokesperson, disseminator 3.Decisional –entrepreneur, mediator, resource allocator, negotiator

14 Management Support Systems MIS: summarize & report on the basic operations of a company DSS: provide data & models interactively to support semi-structured problem solving EIS: provide data from both internal & external sources to support unstructured problem solving

15 Figure 16.5 An MIS

16 Figure 16.7 An DSS

17 Figure 16.9 An ESS

18 Artificial Intelligence: the study of how to make computers to do things that require some level of intelligence: Learn/understand from experience Acquire & retain knowledge Respond quickly & successfully to new situations Solve problems

19 Expert Systems Solve problems that require expertise Use facts and reasoning (rules of thumb) Explain what it knows and its reasoning process 3 components: Knowledge base Inference engine User interface


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