6 Culture eats strategy for breakfast We are an organisation that lives its values and strives for excellence in all our interactions. Our culture is driven by five key expectations of every team member…values
7 LIFE WITHOUT BARRIERS: PILLARS OF PRACTICE FRAMEWORK STAFF (1)LIFE WITHOUT BARRIERS: PILLARS OF PRACTICE FRAMEWORKOUR GOALCLIENTS LIVE LIFE TO THE FULL – AND CHOOSE WHAT’S RIGHT FOR THEMOUR BEHAVIOURS THAT MAKE OUR PILLARS REAL FOR CLIENTSBe open and invite feedbackListen carefully and check that you have understood themFind out what clients think and feel about what we are doingListen to words, observe behaviourTell clients what we have changed based on their inputUse warm and friendly language and show kindnessAcknowledge that the client is expert in their own lifeSpeak up for our client’s interests without fearStrive to help a client achieve goalsThink ‘nothing is too hard, impossible or too bizarre ’Make your plan zing with relevanceInspire, engage and support team membersFoster the sense that they can change people’s livesDo the right not the easy thingBe open to new ideas and be prepared to fail and learnKeep accurate records of what we do and share information regularlyAcknowledge and congratulate others on doing wellInvite team members to provide feedback on how we do thingsDevelop shared objectivesCommunicate regularly and openlyCreate forums where staff can offer news ideasRewards new ideas that make a real differenceProvide options and models that are proven to workTry a different model if the results aren’t good enoughBe open to change when you see a better way to do thingsEvaluate what you are doing regularlyLook to peers to see what they are doing that’s newBe respectful to all people at all timesSeek opportunities to genuinely engage with and listen to people with lived experienceBe authentic in all interactionsBe prepared to change how we do things to remove any barriers to involvementDo not make assumptions about how things should be doneOUR PILLARS – HOW WE CREATE RESULTS FOR CLIENTSLISTEN TO OUR CLIENTSand demonstrate that they are being heardACKNOWLEDGE CULTUREand remove the barriers to participationPLAN AROUND THE INDIVIDUALand create a plan that expresses their goals and aspirationsSUPERVISE OUR STAFF WELLhave a better understanding of performance, capacity and outcomes achievedWORK AS A TEAMto multiply our energy and achieve more for our clientsCHOOSE THE MODEL THAT WORKSand get better resultsOUR VALUES –AND WHAT WESTAND FORWE BUILDRELATIONSHIPSWE ARE IMAGINATIVEWE ARE COURAGEOUSWE ARE RESPECTFULWE ARE RESPONSIVEFOUNDATION POLICIESOrganisation structure, pay & conditions, capability framework, risk management, quality systems, induction frameworks etc.OUR PURPOSETO PARTNER WITH PEOPLE AND CHANGE LIVES FOR THE BETTER
8 LIFE WITHOUT BARRIERS: SERVICE MATURITY STAFF (2)LIFE WITHOUT BARRIERS: SERVICE MATURITYPRACTICE LEADERSHIPCLIENTS LIVE LIFE TO THE FULL – AND CHOOSE WHAT’S RIGHT FOR THEMTHE 4 LEVELS OF IMPLEMENTING OUR PILLARS OF PRACTICE TO ACHIEVE LEADERSHIPLEVEL 4: We innovate through evidence-based and peer based learningLEVEL 3: We retain capacity, use LWB guidance, try new things and push onLEVEL 2: We consolidate and tailor adviceLEVEL 1: Concentrate on the basics and use LWB step by step toolsOUR PILLARS – HOW WE CREATE RESULTS FOR CLIENTSLISTEN TO OUR CLIENTSand demonstrate that they are being heardACKNOWLEDGE CULTUREand remove the barriers to participationPLAN AROUND THE INDIVIDUALand create a plan that expresses their goals and aspirationsSUPERVISE OUR STAFF WELLhave a better understanding of performance, capacity and outcomes achievedWORK AS A TEAMto multiply our energy and achieve more for our clientsCHOOSE THE MODEL THAT WORKSand get better resultsOUR VALUES – AND WHAT WE STAND FORWE BUILDRELATIONSHIPSWE ARE IMAGINATIVEWE ARE COURAGEOUSWE ARE RESPECTFULWE ARE RESPONSIVEOUR PURPOSETO PARTNER WITH PEOPLE AND CHANGE LIVES FOR THE BETTER
9 The LWB approach Implement an Outcomes Framework Use Data to Drive Outcomes for IndividualsTry New Things to see if we can get Better ResultsFocus on ValuesPractice Culture and Leadership as Key IngredientsLife without barriers is doing a range of things to improve outcomes:• Implementing an outcome frame work• Using data to drive outcomes for individuals• Trying new things to see if we can get better results• Focussing on practice culture and leadership as key ingredientsI want to emphasise that all these activities at LWB are about improving outcomes one child or young person at a time.
10 TRCThe future is not some place we are going to, but one we are creating. The paths are not to be found, but made, and the activity of making them changes both the maker and the destination. John Scharr
11 Continue this topicBreakfast Session TomorrowThe Yin and Yang of Implementation of Therapeutic Residential CareLauren Murray Director of Operations NSW / ACTMary MckinnonDirector Practice and Quality7:15 to 8:15 in the Tuscan Room (Breakout 4)