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© 2012 The Regents of the University of Michigan MSIS Strategy Strategy Overview.

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Presentation on theme: "© 2012 The Regents of the University of Michigan MSIS Strategy Strategy Overview."— Presentation transcript:

1 © 2012 The Regents of the University of Michigan MSIS Strategy Strategy Overview

2 Agenda Strategy Context Our… –Mission –Vision –Strategy –Values Next Steps What you can do

3 Why have a strategy? Provides a roadmap to our vision Creates a cohesiveness among MSIS staff Provides context for “why” and “what” we are doing Results in intentional outcomes

4 The lifecycle of our strategy Mission, Vision, Values Strategic Analysis Strategic Objectives Tactics Measures & Targets Mission, Vision, Values Strategic Analysis Strategic Objectives Tactics Measures & Targets 1 - Strategy Development Communicate Get feedback Personal objectives Communicate Get feedback Personal objectives 2 – Strategy Alignment Review tactic progress Get feedback Make corrections Sense environmental impacts Review tactic progress Get feedback Make corrections Sense environmental impacts 4 – Monitoring & Learning Complete tactics Complete personal goals Complete tactics Complete personal goals 3 – Strategy Execution

5 What our strategy consists of Mission Why we Exist Vision What we aspire to be Values What we believe in Strategy How we will get there Objectives What must we accomplish Measures What our targets are Tactics What we need to do Personal Objectives What I need to do

6 MSIS MISSION Our starting point Why do we do it? Who are we? What do we do? Who do we do it for?

7 MSIS Mission MSIS is a collection of diverse individuals passionate in our pursuit of delivering innovative information services that enable the UMHS faculty, staff and students to advance the future of healthcare through discovery and lifelong learning. We strive to delight our customers by improving their productivity and customer experience while being responsible stewards of the resources entrusted to us. We enable our customers to succeed through the delivery of services, technology, consulting, training and support.

8 MSIS VISION Our destination Where are we going? What does it look like? How will we know when we get there? Currently being edited

9 MSIS STRATEGY MAP A roadmap to our vision What are we going to do? Where is our focus? How does everything tie together? How do we reach our vision?

10 Citizens of Michigan, patients, providers and funding agencies expect us to…. Stakeholder Learning & Growth To accomplish our objectives how must we learn and grow? Internal To satisfy our customer and stakeholder expectation at what internal processes must we excel? We value... Advance the missions We are a collection of diverse individuals passionate in our pursuit of delivering innovative information services that enable the UMHS faculty, staff and students to advance the future of healthcare through discovery and lifelong learning. Our Mission We strive to delight our customers by improving their productivity and customer experience while being responsible stewards of the resources entrusted to us. We enable our customers to succeed through the delivery of services, technology, consulting, training and support. Faculty, staff and students expect us to…. Customer Set the standard and encourage others to follow Create relationships that foster mutual respect Utilize resources effectively Enhance customer experiences Provide high-value solutions Reduce regulatory riskLiberate and integrate data Relationships CommunityCitizenship Innovation Rigor Collaboration Establish knowledge management capabilities Improve services quality Enable innovation Become a strategy- driven organization Improve financial and resource stewardship Increase the value of the portfolio Establish decision- making frameworks Provide transparent project delivery Develop individual and team skills Attract & retain people with key competencies Increase our customer domain knowledge Instill the “One MSIS” culture Our Vision... MSIS STRATEGY MAP

11 Internal Perspective Tactics Enable innovation – T. Hanss Develop a shared understanding of innovation throughout MSIS Develop a coherent plan for innovation Refine the mission of Enabling Technologies to ensure service across programs Become a strategy-driven organization - D. Roberts Cultivate strategic relationships Guide consistent strategic communications Provide IT strategy development Provide IT strategy management Improve services quality – J. Kufahl Implement service lifecycle management Develop common controls Implement service desk optimization Design & implement short feedback loops Establish knowledge management capabilities - T. Hanss Create a common understanding of knowledge management Create a knowledge management roadmap Internal Enable innovation Become a strategy- driven organization Improve services qualityEstablish knowledge management capabilities To satisfy our customer and stakeholder expectation at what internal processes must we excel?

12 Internal Perspective Tactics Improve financial and resource stewardship - C. Leavitt Implement standard portfolio management (PfM) practices Implement standard business case for project approval Develop standards and process to consistently manage operational expenses Develop standards and processes to consistently manage capital investments Establish decision-making frameworks - D. Roberts Establish standing IT governance processes Develop, approve and communicate IT and architecture principles Identify and approve architecture standards Establish data governance Develop a process for technology assessment, evaluation and insertion Implement architecture oversight of projects Provide transparent project delivery – M. Salamango Create model/framework for effective project delivery Manage project request lifecycle Implement consistent resource management process for projects and services Establish project status reporting Evangelize project delivery philosophy across UMHS Internal Improve financial and resource stewardship Increase the value of the portfolio Establish decision- making frameworks Provide transparent project delivery To satisfy our customer and stakeholder expectation at what internal processes must we excel?

13 Internal Perspective Tactics Increase the value of the portfolio – T. Hanss Research:- J. Brussolo Progress the research data strategy architecture Enable the Honest Broker Office through the deployment of information services Establish an integrated clinical research and clinical trials management system platform Centralize data storage and advanced computing for researchers & cores Research IT operation and administration Infrastructure for UMMS cores Develop and Demonstrate Clinical Research Integration between UMMS EMR systems and clinical research it systems Build UMHS Biorepository IT and informatics Infrastructure Manage the research administration portfolio Learning: - E. Hofer Replace Mlearning Enable Enterprise-Wide Learning Architecture (EWLA) strategy Mature the education portfolio Operational Excellence: - C. Leavitt Create/adopt data management platforms Mature the business administration portfolio Establish a set of services to modernize the web infrastructure for the UMHS Foundational Services: Implement Identity Management Establish an enterprise service bus Actively pursue combination across learning and research programs Internal Improve financial and resource stewardship Increase the value of the portfolio Establish decision- making frameworks Provide transparent project delivery To satisfy our customer and stakeholder expectation at what internal processes must we excel?

14 Learning and Growth Perspective Tactics Develop individual and team skills – C. Leavitt Build common language, expectations and culture within staff Establish strong onboarding and baseline training Focus MSIS on skill and talent management Define roles by major job class Develop matrix of competency for each role Increase our customer domain knowledge – C. Leavitt Document minimum customer domain knowledge requirements Facilitate opportunities for acquiring customer domain knowledge Improve communication around opportunities to acquire customer domain knowledge Attract and retain people with key competencies – C. Leavitt Inventory existing competencies and formulate strategies to address gaps and succession plans Develop guidelines for recruitment, staffing and talent management processes Support managers in recruiting, hiring and talent management Instill the “One MSIS” culture – C. Leavitt Create a vision for “One MSIS” culture Enhance culture of appropriately direct access to people Align roles and accountability across MSIS Establish co-located open office environments Learning & Growth Develop individual and team skills Attract & retain people with key competencies Increase our customer domain knowledge Instill the “One MSIS” culture To accomplish our objectives how must we learn and grow?

15 Citizens of Michigan, patients, providers and funding agencies expect us to…. Stakeholder Learning & Growth To accomplish our objectives how must we learn and grow? Internal To satisfy our customer and stakeholder expectation at what internal processes must we excel? We value... Advance the missions We are a collection of diverse individuals passionate in our pursuit of delivering innovative information services that enable the UMHS faculty, staff and students to advance the future of healthcare through discovery and lifelong learning. Our Mission We strive to delight our customers by improving their productivity and customer experience while being responsible stewards of the resources entrusted to us. We enable our customers to succeed through the delivery of services, technology, consulting, training and support. Faculty, staff and students expect us to…. Customer Set the standard and encourage others to follow Create relationships that foster mutual respect Utilize resources effectively Enhance customer experiences Provide high-value solutions Reduce regulatory riskLiberate and integrate data Relationships CommunityCitizenship Innovation Diligence Collaboration Establish knowledge management capabilities Improve services quality Enable innovation Become a strategy- driven organization Improve financial and resource stewardship Increase the value of the portfolio Establish decision- making frameworks Provide transparent project delivery Develop individual and team skills Attract & retain people with key competencies Increase our customer domain knowledge Instill the “One MSIS” culture Our Vision...

16 MSIS VALUES What we believe in

17 customer-focused professional trust teamwork innovation community citizenship rigor relationships passion flexibility helpful reliabil ity service-oriented eager data-driven collaboration dedication enthusiasm productive diversity reflective creativity transparency good judgment team-focused integrity competent fun communication capable respect compassion leadership efficiency focused welcoming attentive caring results-oriented adaptable supportive honesty motivation Credibility disciplined Listening respect visionary inspiration optimism ambition MSIS VALUES

18 NEXT STEPS Going forward with our strategy

19 Next Steps Strategy roll-out across MSIS Manager-led strategy presentations Constant and consistent communication Web presence Monitoring of strategy understanding and effectiveness Regular tactic reviews by Leadership Team Progress updates to MSIS

20 What can you do? How does this impact me? Speak up! – Talk to your manager – Make sure you understand the strategy – Provide feedback to your Manager. Have you thought about…? Think! – Think about our strategy should guide your daily work – Think about what you do within the context of our strategy What should I focus on? How does this request fit into our strategy? Act! – Contribute towards the tactics – Live the values – Provide feedback

21 © 2012 The Regents of the University of Michigan Thank you! Dave Roberts – - Michael Warden – -

22 Community We acknowledge we are part of a greater community within the University of Michigan and scholarly institutions around the world. We cooperate and leverage each other’s strengths. We build and support communities of practice around healthcare, education, administration, and research. We both support and expand our community through open sharing of our expertise and resources.

23 Citizenship We hold ourselves to the highest standards. Our conversations are open, honest and sometimes tough for all concerned. We take responsibility for our actions and seek to rectify our mistakes, acknowledging our accountability to the communities we serve. We recognize how our fiscal responsibility helps meet our financial targets and benefits the University’s missions.

24 Collaboration We commit ourselves to work towards our goals in genuine partnerships with individual customers, departments, and other organizations at the local, regional, national, and international levels. We work as a team beyond organizational and geographic boundaries to achieve superior results. We strive to maintain and enhance our position as an exemplar of an academic medical center that is helping to advance healthcare through discovery and global collaboration.

25 Relationships We value our relationships with our peers, faculty, staff, students and with external institutions, associations and industries. Through every interaction, we have an opportunity to gain their trust and strengthen our reputation.

26 Rigor We pursue the UMHS and MSIS missions with focus, discipline and rigor. The challenges we seek to overcome require thoughtful analysis, intellectual dialogue and commitment balanced with our customers’ needs for velocity. We recognize that we need to constantly change and continually improve. We set realistic expectations and deliver on our commitments.

27 Innovation We believe the current and future success of the University of Michigan relies on innovation. True innovation requires great risk and we embrace it. We learn from our failures, helping others to avoid the same pitfalls in the future. In our pursuit of innovation we challenge convention and question assumptions.


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