1. UNIVERSITY OF CAPE TOWN DEPARTMENT OF STUDENT AFFAIRS US DELEGATION - INTRODUCTION TO UCT / DSA Presented by: Moonira Khan Executive Director: Student Affairs Moonira.Khan@uct.ac.za

2. CONTEXT (1) EXTERNAL SCAN GLOBAL – Competition for resources, students, prestige and status – Increased focus on professionalization of services and staff – Specialization of student affairs as a recognized own field – Innovation opportunities for student affairs – an evolving sector NATIONAL – ‘GLOCAL’ implications – Social context – 90: 10 scenario between poor and rich in South Africa – Increased social class divide – Skills development revolution – Matric revisited; ASGISA; JIPSA; SETAs; FETs; Private providers – Resource challenges and competition for education grants – Financial grants being revisited and remodeled – Social context – 10:90 gap between rich and poor in South Africa – Democratic and developmental state

3. CONTEXT (2) EXTERNAL SCAN HE LANDSCAPE – Legislation, policies, position papers, strategies (specific and generic); – Transformation challenges for shift towards an ‘Open Society’; – Changes in student politics and governance; – Pressures on the collegial culture – Context of South Africa as a developmental state TENSIONS – Staff ‘class’ divides – academic, administrative, support, professional, technical etc. – Tensions regarding ‘student development by academic and student affairs – Inside / Outside classroom teaching, learning and development – Curriculum / Co-curriculum activities

4. CONTEXT (3) EXTERNAL SCAN INTERNATIONAL AND NATIONAL – STUDENT AFFAIRS SECTOR – INTERNATIONAL, NATIONAL AND LOCAL LESSONS – CLEAR PURPOSE AND DIRECTION – DESCISIVE CULTURE – INCONSISTENCY IN FORM AND STRUCTURE ACROSS INSTITUTIONS – AMBIGOUS GOALS - CORE BUSINESS ? OPERATING CULTURE? – RESOURCING PRESSURES – ROI IN CURRENCY AND VALUE – NEED TO STRENGTHEN A COMMUNITY OF PRACTICE – STRENGTHEN RELATIONSHIP WITH STUDENT CONSTITUENCY – IDENTIFY GOOD PRACTICE AND MARKET – PROFESSIONALISATION AGENDA

5. CONTEXT (4) INTERNAL SCAN INSTITUTIONAL – Strategic: vision, mission, goals, objectives – 7 higher-level planning objectives – VC’s 10 Point Plan – 5 Action Guides – Legislation – Policies, procedures – Relevant position papers, research, and source documents – Operating culture – ‘the way things get done around here’ – Pressures for a changing culture – ‘the way we ought to do things’ – Leadership and strategic direction

6. CONTEXT (5) INTERNAL SCAN – DSA POSITIONING DSA Change in strategic direction and organizational orientation – placing students at the center. VISION A student centered approach, responding to the whole student, enabling academic success and good citizenship. MISSION A student centered service for all students, striving to serve the whole student through developmental initiatives that contribute to a positive student life experience, academic success and good citizenship. VALUES To engage with all and practice through valuing mutual respect, trust, integrity, transparency and excellence. PHILOSOPHY Striving for excellence based on a developmental philosophy and practice that seeks to give students a positive student life experience at the University of Cape Town.

7. CONTEXT (8) REPOSITIONING STUDENT AFFAIRS – Gear approaches, programmes and programmes to enable students to be resourceful citizens who gain personal, functional, and political skills in preparation of the pathways to their life journey – Revise student development initiatives to embrace the challenges and shifts needed towards developing leadership for an open society. – Promote student life experience, academic experiences, and successful outcomes – Institute a culture of a student service-centered – Constantly strive for service renewal and improvement with a student focus as centre stage – Lead by developing an informed staff corps and en empowered team

8. Personal Assistant Ms R. Abdullah Special Assistant Mr J. September Finance & Operations Manager Ms S. Ntshongwana Disability Unit Ms R. Popplestone Discrimination & Harassment Office Mr F. Botha HIV / AIDS Unit Ms C. Volks Sport & Recreation Mr J. Donald Student Psychological Services Ms R. Strauss Student Development Office Ms E. Goliath Student Health Services Dr C. Landon Student Housing & Residence Life Dr I. Mackintosh Student Information & Orientation Centre Ms S. Naidoo Treasury Department Mr G. Anderson Undergraduate Funding Office Ms T. Salasa University of Cape Town Executive Director Ms Moonira Khan Student Development & Services Department Deputy Vice Chancellor Prof. T Nhlapo Vice Chancellor Prof. N Ndebele Deputy Vice Chancellor Prof. T Nhlapo

9. University of Cape Town Vice Chancellor Deputy Vice Chancellor DEPARTMENT: STUDENT AFFAIRS [DSA] Executive Director Director: Student Development Director: Student Wellness Service & Disability Service Director: Student Funding & Administration STUDENT GOVERNANCE & LEADERSHIP Student Governance SRC Leadership Development SRC Secretariat & Administration STUDENT ORIENTATION & ADVOCACY Student Orientation: U&PG students Student Advocacy Student Advisors STUDENT LIFE & DEVELOPMENT Day House (Campus Life) Societies, Clubs, & Development Agencies Administration Support Service STUDENT SPORT & RECREATION Sports Recreation STUDENT WELLNESS SERVICE Student Health Promotion Student Clinical Services Student Health Administration ADMINISTRATION Administration (General & Legal) Risk Management Procurement Administration Personnel Administration IT Administration DISABILITY SERVICE Support Services TCATS & Assistive Technology Services Academic & Developmental Support Advocacy & Promotion of equity Access support Director: Student Housing & Residence Life STUDENT FINANCIAL AID Financial Aid Policy & Protocols Financial Aid Practice Funding Administration Office Manager PA Section: Policy, Planning, Research STUDENT RESIDENCE LIFE Wardening Student Development: Residents Student Governance: Residents Student Cultural and Social Services Finance Manager Department of Finance STUDENT HOUSING Operations Administration Housing: On & Off Campus -

10. CONTEXT (9) SCOPE – Service to the UCT student population PURPOSE – Serve student best interests through the DSA. – Contribute to student equity, access, recruitment, throughput, retention, academic success and a positive student life experience – Add value to the student as person and as citizen STRAGIC CONTEXT AND FRAMEWORK – International, national, regional, socioeconomic and HE context – History, socio-economic context – Legislation, policies, and procedures – Student politics – Student governance

11. CONTEXT (14) OPPORTUNITIES INCREASE STUDENT FINANCIAL AID OFFERS – EQUITY AND ACCESS MARKETING AND COMMUNICATION OF OFFERINGS BY DSA FORMALISE RELATIONSHIPS WITH FACULTIES SUPPORT ESTABLISHMENT OF DAY HOUSE SYSTEM FOR DAY STUDENT RESEARCH STUDENT DEVELOPMENT MODELS TO GUIDE SERVICE PLANNING AND DELIVERY

12. CONTEXT (15) CHALLENGES STUDENT DEVELOPMENT MODEL MOU / MOA – FOR DEVELOPMENT COLLABORATION SUPPLY AND DEMAND FOR FINANCIAL AID SUPPLY AND DEMAND FOR STUDENT HOUSING ESTABLISHING APPROPRIATE BENCHMARKS FOR SERVICE EXCELLENCE

13. CONTEXT (16) STUDENT DEVELOPMENT CLUSTER (1) CLUSTER 1: STUDENT DEVELOPMENT (1) STUDENT GOVERNANCE & LEADERSHIP – EXECUTE RC ELECTIONS IN 2007 – DEVELOP AND IMPLEMENT SRC LEADERSHIP DEVELOPMENT PROGRAMME – DEVELOP STUDENT DEVELOPMENT FRAMEWORK – COLLABORATE WITH FACULTIES IN SUPPORT OF STUDENT DEVELOPMENT INTERVENTIONS STUDENT ORIENTATION & ADVOCACY – PROVIDE ORIENTATION FOR UNDERGRADUATE FRESHERS – PROVIDE ORIENTATIO FOR POSTGRADUATE STUDENTS – DEVELOP ORIENTRATION FRAMEWORK TO GUIDE ORIENTATION INTERVENTIONS – DEVELOP STUDENT LEADERS AS MENTORS FOR NEW STUDENTS

14. CONTEXT (17) STUDENT DEVELOPMENT CLUSTER (2) CLUSTER 1: STUDENT DEVELOPMENT (2) STUDENT LIFE & DEVELOPMENT – CONSIDER SRC PROPOSAL FOR DAY HOUSE – IDENTIFY VENUE AND BASIC RESOURCES TO ESTABLISH THE FIRST DAY HOUSE FOR DAY STUDENTS – DEVELOP GOVERNANCE FRAMEWORK FOR ADMINISTERING RESOURCES TO STUDENT DEVELOPMENT ORGANISATIONS STUDENT SPORT & RECREATION – PROVIDE ANTI-DOPING EDUCATION INTERVENTIONS FOR STUDENTS USING SPORTS FACILITIES – DEVELOP GOVERNANCE FRAMEWORK FOR WEIGHTS CLUB – IMPROVE EQUITY PROFILE THROUGH ALLOCATION OF SCHOLARSHIPS IN SPORTS – EHANCE SOCCER FACILITIES – GEAR UP FOR 2010 FOR STUDENT BENEFIT AND 3 RD STREAM INCOME

15. CONTEXT (18) STUDENT WELLNESS SERVICE & DISABILITY SERVICE CLUSTER CLUSTER 2: STUDENT WELLNESS SERVICE & DISABILITY SERVICE STUDENT WELLNESS SERVICE – MEET COMPLIANCE REQUIRMENTS FOR A PHC SERVICE – DEVELOP COST CENTERED SERVICE DATA FOR PLANING AND DECISIONS – DEVELOP AND UPDATE STANDING OPERATING PROTOCOLS TO GUIDE PRACTITIONERS – PROVIDE HIV/AIDS CLINICAL INTERVENTIONS TO STUDENTS NEEDS – DEVELOP STRATEGY FOR HEALTH PROMOTION INTERVENTIONS – MAINTAIN SERVICE INTEGRITY FOR CLIENT CONFIDENTIALITY DISABILITY SERVICE – PROVIDE SUPPORT SERVICES FOR STUDENTS WITH DISABILITIES – GUIDE DAY HOUSE SRC LEADERS TO EQUIP FACILITY FOR ACCESS BY ALL DAY STUDENTS – CONDUCT A SITUATIONAL ANALYSIS REGARDING HEARING IMPAIRED STUDENTS NEEDS AND PROPOSE RECOMMENDATIONS – PROVIDE ADVOCACY AND SUPPORT ON MATTERS OF DISABILITY SO AS TO PROMOTE A HUMAN RIGHTS CULTURE FOR ALL

16. CONTEXT (19) STUDENT HOUSING AND RESIDENCE LIFE CLUSTER CLUSTER 3: STUDENT HOUSING AND RESIDENCE LIFE STUDENT HOUSING FACILITIES MANAGEMENT STUDENT HOUSING PROVISION SUPPLY AND DEMAND CONSIDERATIONS STUDENT HOUSING ADMISSIONS POLICY STUDENT HOUSING ALLOCATION INFORMED BY FACULTY ACADEMIC OFFERS ACCOMMODATION UTILISATION – BETWEEN SEMESTERS STUDENT RESIDENCE LIFE ENABLING THE ACADEMIC ENTERPRISE PROGRAMMING – WHOLE STUDENT AS INDIVIDUAL PROGRAMMING – STUDENT AS PART OF COMMUNITY / CITIZENSHIP PROGRAMMING – ORIENTATION, LIFE SKILLS, ACADEMIC, LEADERSHIP PROGRAMMES – CIVIC EDUCATION, AND DEVELOPMENT, OPEN SOCIETY DIVERSITY INTERVENTIONS - BUILDING /STRENGTHENING DIVERSITY OF STUDENT COMMUNITY ENRICHMENT PROGRAMMES – SOCIAL, RECREATION, CULTURAL SUPPORT STRUCTURE – ACADEMICS, PRACTITIONERS, OPERATIONS STAFF

17. CONTEXT (20) STUDENT FINANCIAL AID AND ADMINISTRATION CLUSTER CLUSTER 4: STUDENT FUNDING & ADMINISTRATION STUDENT FINANCIAL AID ACCESS AND EQUITY FINANCIAL AID AS ENABLING TOOL NATIONAL STUDENT FINANCIAL AID SCHEME (NSFAS) UCT FUNDING OTHER: SPONSORSHIP; LOANS AND BURSARIES POLICY REVIEW:.e.g. citizens / permanent residents; funding model; merit; INTERFACE WITH : ADMISSIONS, FACULTIES, OTHERS ADMINISTRATION STRENGTHENING DSA SYTEMS, POLICIES, PROCEDURES, AUDIT / REVIEWS COMMUNICATION PUBLIC INTERFACE

18. THANK YOU!