2InsightsIn Hong Kong, a German businessperson is driving a Lexus; he’s wearing Bruno Magli shoes, Irish cashmere socks, Calvin Klein underwear, an Armani suit, with a Gucci belt. He has a Mont Blanc pen, in his Italian shirt. He’s going to meet an American investor at a KFC restaurant, for a Coke. After lunch, they stop for a Baskins-Robbins (actually a foreign firm) ice cream sundae OK, that’s a stretch.When he gets home, sitting on an ottoman, he has an Absolut vodka nightcap, while listening to American country western music.
3Challenges Huge Foreign indebtedness Unstable governments Foreign-exchange problemsForeign entry and government bureaucracyTariffs and other trade barriersCorruptionE-commerce---doesn’t offer complete solutionsTechnological piratingHigh cost of product and communication adaptations
4Global Marketing Marketing has become more complex. Increases in new products, product extensions, high cost of distribution and shelf space.Expansion of retailer control and power, changing media habits, overload of information, and array of communication choices.Ultimate goal of programsTiming goals
7ChallengesMarkets can present higher profit opportunities than present markets.Markets can offer size but not profits.Company needs a larger customer base for economies of scale.Present customers are needing service and products as they go international.
8Major Decisions Deciding to go abroad Deciding which markets Deciding how to enter marketsDeciding on marketing programsDeciding on marketing organization
9Global MarketingDenotes the use of advertising and marketing on a global basis.Marketing is at the threshold of a new and exciting era: e-business, e-commerce and e-marketingBusiness has two basic functions: marketing and innovation (Drucker)New era of competition, demanding customersMore stakeholders (customers, employees, media).
10Global MarketingCompanies need new set of guidelines, values and insightMarketing is a Strategic Business ConceptMarketing is too important to be left to the Marketing Department. (David Packard)Formulated, integrated, long-termHold to the responsibilities of customers, employees, investors
11Global MarketingAdvantages, especially if the companies emphasize selection, availability, quality, reliability and lower prices.Economies of scale.Lower marketing and advertising costs in planning and control. Lower advertising production costs.Exploiting your best ideas on a worldwide basis.
12Global Marketing Deciding How to Enter a Market Indirect Export-Thru export and thru others.Direct Export-Handle own exports.Licensing-License a foreign company to use trademark, manufacturing process, trade secret, or other item for a fee or royalty.Joint Ventures- Join with local investorsDirect Investment- Direct ownership.
13Global MarketingJoint Ventures-- Join with local investors to create venture. Coca-Cola and Nestle joined forces in “ready to drink” coffee and tea.P&G with rival, Fater, in Italy and Great Britain.Whirlpool formed venture with Dutch electronic group Philip’s on white-goods business to leapfrog into European market.
14Global MarketingDirect Investment--Ultimate form is direct ownership of foreign-based assembly or manufacturing facilities.Can buy part or full interest in a local company.
15Global Marketing Principle of Research Understand the consumer-behavior perspectives.Be sure you are asking right questions.Use appropriate research techniques and controls.Present clear, comprehensive and “actionable” results.We study people using geographics, demographics, psychographics, lifestyles, and behaviors.
16Global MarketingBodily adornment, cooking, courtship, food taboos, gift giving, language, marriage, status, sex, and superstitions, in all societies, although each society attaches different values and traditions.The world, countries, regions, and subcultures.Different groups of people share subcultures---values, customs, and traditions.Geomarketing uses these differences in foods, terminology, subculture identities.
17Global MarketingExample: Global youth are notorious for challenging norms and defying labels. A study of 27K teenagers in 44 countries. Insights and motivations.Six different segments.But remember that even in a specific country the teenagers are not homogeneous.Six segments in a Teen World values research study.
18Global MarketingThrills and Chills. Driving principles---fun, excitement, irreverence and friends. Expect everything in life. Make it a goal to get as much and as many good times. Popular kids in schools. Brand loyal. Mostly in Germany, England, Greece, South Africa, Netherlands, US, Belgium and Canada. 18%Resigned: Fun, Friends and Low expectations. Little discretionary income. Cynical. Denmark, Sweden, Korea, Norway, Germany, Belgium, Argentina, Canada and Turkey 14%
19Global MarketingWorld Savers. Defining principles: Fun, Humanism, and friends. Models of what gives hope to next generation. Good kids, who care. Technologically advanced. Motivated by new and exciting. Attracted by honest and sincere messages. Sophisticated, sense of humor. Hungary, Philippines, Venezuela, Brazil, Spain, Argentina, Russia, France, Poland. 12%Quiet Achievers. Success, quiet, anti-indi-vidualism, social optimism. Have deter-mination and restraint. Study hard. Do well in school. Limit outside activities. Thailand, China, Hong Kong, Korea, Russia, Peru. 15%
20Global MarketingBootstrappers. Defining principles: Achievement, Individualism, optimism, determination, power. Try hard to please parents. Determined to succeed. Positive values. One in four in US; 14% overall. Nigeria, Mexico, US, India, Chile, Puerto Rico, Peru and Venezuela.Upholders. Family, tradition, respect for individuals. Dreamy. Quiet. Good teens. Follow their parents. Don’t like risks. Use proven products. Vietnam, Indonesia, Taiwan, China, Italy, Peru, India, 16%
21Global Marketing Principle of Integrated Marketing: Marketing is everyone’s business.“Marketing Community”Examples:Coca-Cola, Merrill Lynch, Xerox, American Express, British Airways, Gillette.
22Global MarketingWhen all of the departments work together to serve the customer’s interests.Works on two different levels: All of the various marketing functions work together: sales force, sales promotion, advertising, PR, Product development, Marketing researchPlus all of the departments work together. They must “Think Customer.”
23Global Marketing Global Standardization or Adaptation Toyota built the Corolla on a world platform. Ford with its Focus. McDonald’s uses chili sauce (salsa) on its hamburgers in Mexico. Coca-Cola is can be sweeter, or less carbonated.Adaptation elements: Product features, brand name, labeling, packaging, colors, materials, prices, sales promotion, advertising themes, media, execution.Marketing programs do work best when they are tailored to each target group.
24Global Marketing An endless process or principle: Customer attraction Customer satisfactionCustomer retention.CEO is also the Chief Marketing Officer.
25Global Marketing Principle of Competition: Value War Create long-tern customer value.Continuously and consistently crated customer value.Look at total customer benefits vs. customer expensesUltimate goal of projectRelationship to other projectsHigh-level timing goals
26Global Marketing Principle of Customer Satisfaction and Retention Look at overall satisfaction and customer loyaltyEasier to retain a customer than to gain or win a new one.Consistently improve customer value to win the marketing war.
27Global Marketing Principle of Integration: Learn about the needs and wants.There are no “average” customers.Concentrate on the individual differences while looking at segmentation, targeting and positioning.
28Global Marketing More on Integration: Plan for and review differences in culture, markets, economic development, consumer differing needs, usage patterns, media availability and legal restrictions.
29Global MarketingPrinciple of Anticipation and Being Proactive. Not Reactive.Are you ready for change? Being adaptive to the marketplace.Macroenvironment Changes. The high income growth country has shifted from Japan to US. Low to medium has been concentrated in Southeast Asia and southern Asia with China as a unique, high-growth, large country in the region and the world. Also look at Singapore, Taiwan and South Korea.
30Global MarketingPrinciple of the Growth of Internet and Information Technology.Principles of:Marketing PlanningMarketing Mix7P’sControls.
31Global Marketing The old trade model is just old. It stated that as a product matures, production would shift to low-wage countries.Today, must look at transportation costs, availability of skilled labor, market responsiveness, market access and innovation in product design and manufacturing. Especially of products with less than 15% of labor in total cost.
32Global Marketing Principle of Branding: The umbrella. Determines price and value. Be more than a commodity.A brand is a name, term, sign, symbol, or design or a combination of them to identify the goods and services of a seller and to differentiate them from the competitors.Identifies seller or maker. We see a huge increase in the global brands for autos, food, clothing, electronics and more.Increasing number of cross-border marketing alliances.
33Global Marketing Principle of Service: Service before, during and after sale.Create long-term value and connect with customer.Both products and services. It’s creating more value.
34Global Marketing Principle of Process: Commands the company to be the captain of its supply-chain. It should manage from raw materials to finish goods. Enhance value-creating activities.Look at Strategic Alliances/Partners . Can be suppliers, customers and even parts of competitors. Benchmarking, reengineering, outsourcing, mergers, and acquisitions are examples.Brand, service and process are three value-creating principles and drivers to win customers and deliver market share.
35Global Marketing Principles of STP: Segmentation, Targeting and PositioningProcess of segmenting. Look at demographics, geographics, psychographics and behavior variables.Look for market opportunities.
36Global Marketing Principle of Differentiation: Don’t be different just to be different.Design and plan for meaningful differences versus the competitors.Design truly different and unique products for customers.
37Global Marketing Principle of Marketing Mix: Integrate 4P’s and 7P’s. Offer, Logistics and Competition.The whole marketing concept.
38Global Marketing Principle of Selling: Integrate Company, Customers and Relationships/Partnerships.Create long-term relationships with customers.More than personal selling.Features and benefits of the product.AIDA: Awareness-Interest-Desire-Action.Manage communication.
39Global Marketing Principle of Balance: After focusing on the elements of marketing---segmentation, targeting, positioning (STP), differentiation, marketing mix, selling, branding, service and process, you need to balance the strategies, tactics and implementation.Share of Heart and Mind. Share of Voice.Dynamic environment. Timing.High-level timing goals
40Global Marketing Principle of Positioning: The act of designing the product or service (company’s offering and image) to occupy a distinctive place in the target market’s mind.Ultimate goal of product. DifferentiationRelationship to other products.
41Global Marketing Principle of Future: Manage today’s products by managing a profit and by servicing customers of today and tomorrow.Develop tomorrow’s products.Look at Marketing Myopia.
42Global Marketing Principle of Global Experience Counts for companies Counts in the job market for employees.Marketing Audits.Marketing is not a destination, or a goal. It’s a process. A moving target.
43Wrap-up on Global Marketing Principles Companies cannot stay domestic and expect to maintain their markets.Companies need to define their global policies and objectives.Companies need to decide on how much to adapt marketing mix.
44Wrap-up on Global Marketing Principles Market entry and market control costs can be high.Product and communication adaptation costs can be high.Dominant foreign firms can establish high barriers of entry.Which types of markets and countries?
45Global Marketing Ultimate goal of project Relationship to other projectsHigh-level timing goalsAttractiveness influenced by the product, geography, income, population, political climate and more factors.Review Forces: Driving and Restraining