2 DEMING MANAGEMENT Deming management: application of W. Edwards Deming's ideas for more responsive, more democratic, and less wasteful organizations.
3 DEMING MANAGEMENT (continued) Principles of Deming Management Quality improvement drives the entire economy The customer always comes first. Don't blame the person, fix the system. Plan-do-check-act (Figure 17.6)
4 Figure 17.5 Everyone Benefits from Improved Quality Source: Adapted from W. Edwards Deming, Out of the Crisis (Cambridge, Mass.: MIT, 1986), p. 3.
5 Figure 17.6 Deming’s PDCA Cycle Source: Adapted from W. Edwards Deming, Out of the Crisis (Cambridge, Mass.: MIT, 1986), p. 88.
6 DEMING'S FOURTEEN POINTS 1. Constant purpose. 2. New philosophy. 3. Give up on quality by inspection. 4. Avoid the constant search for lowest-cost suppliers. 5. Seek continuous improvement.
7 DEMING'S FOURTEEN POINTS (continued) 6. Train everyone. 7. Provide real leadership. 8. Drive fear out of the workplace. 9. Promote teamwork. 10. Avoid slogans and targets.
8 DEMING'S FOURTEEN POINTS (continued) 11. Get rid of numerical quotas. 12. Remove barriers that stifle pride in workmanship. 13. Education and self-improvement are key. 14. "The transformation is everyone's job."