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1 ) Deming Management Principles of Deming Management Deming's Fourteen Points.

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Presentation on theme: "1 ) Deming Management Principles of Deming Management Deming's Fourteen Points."— Presentation transcript:

1 1 ) Deming Management Principles of Deming Management Deming's Fourteen Points

2 2 DEMING MANAGEMENT Deming management: application of W. Edwards Deming's ideas for more responsive, more democratic, and less wasteful organizations.

3 3 DEMING MANAGEMENT (continued) Principles of Deming Management Quality improvement drives the entire economy The customer always comes first. Don't blame the person, fix the system. Plan-do-check-act (Figure 17.6)

4 4 Figure 17.5 Everyone Benefits from Improved Quality Source: Adapted from W. Edwards Deming, Out of the Crisis (Cambridge, Mass.: MIT, 1986), p. 3.

5 5 Figure 17.6 Deming’s PDCA Cycle Source: Adapted from W. Edwards Deming, Out of the Crisis (Cambridge, Mass.: MIT, 1986), p. 88.

6 6 DEMING'S FOURTEEN POINTS 1. Constant purpose. 2. New philosophy. 3. Give up on quality by inspection. 4. Avoid the constant search for lowest-cost suppliers. 5. Seek continuous improvement.

7 7 DEMING'S FOURTEEN POINTS (continued) 6. Train everyone. 7. Provide real leadership. 8. Drive fear out of the workplace. 9. Promote teamwork. 10. Avoid slogans and targets.

8 8 DEMING'S FOURTEEN POINTS (continued) 11. Get rid of numerical quotas. 12. Remove barriers that stifle pride in workmanship. 13. Education and self-improvement are key. 14. "The transformation is everyone's job."


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