4Skill 3: Practicing Culturally-Centered Communication Skills Worksheet 15, Fourteen Personal Competencies Self-Test, pgsPurpose: to foster awareness of the fourteen personal competencies through self-assessment
5Skill 3: Practicing Culturally-Centered Communication Skills Worksheet 15, Personal Competencies Self Test, pgs1. Be Nonjudgmental2. Be Flexible3. Be Resourceful4. Personalize Observations5. Pay Attention to Thoughts and Feelings6. Listen Carefully7. Observe Attentively8. Assume Complexity9. Tolerate Uncertainty10. Have Patience11. Manage Personal Biases and Stereotypes12. Have a Sense of Humor13. Show Respect14. Display Empathy
6Skill 3: Practicing Culturally-Centered Communication Skills Worksheet 17, Personal Competencies and Your Work Place, PgsPurpose: To foster awareness and understanding of the 14 personal competencies for effective communication and relationships in your work environment
7Skill 3: Practicing Culturally-Centered Communication Skills Worksheet 18, The 14 Personal Competencies Case Analysis, pgsDiscuss and Identify the competencies that would improve the relationships in your case examples from worksheet 13, pgs
8Skill 3: Part Two, Dialogue and Conflict Recovery Skills: Dialogue Process Dialogue is the exchange of information between people who are willing to listen to each others perspective in order to comprehend the meaning.It is based on the premise of mutual respect and open inquiry.It does not involve proving one's viewpoint is "right“The personal competencies are the personal foundation for effective dialogue, recovery, and problem-solving skills.
9Skill 3: Dialogue and Conflict Recovery Skills: Dialogue Process Step One: Establish the Ground RulesStep Two: Listen with Undivided AttentionStep Three: Say What You Think You HeardStep Four: Tell Your Viewpoint
10Skill 3, Dialogue and Conflict Recovery Skills: Conflict Recovery Awareness and practice of recovery skills are needed for reestablishing rapport when mistakes and conflicts occur.Step One: Acknowledge the ErrorStep Two: Engage In Dialogue About the IssueStep Three: Dialogue the Problem-Solving ProcessEngage in dialogue in order to understand one another's perspective about the mistake or conflict, and to identify, evaluate, and agree upon options to implement (see problem-solving process)Step Four: Use Mediator or Culture-Broker (Optional)If needed, obtain involvement of other person to mediate in the misunderstanding or conflict in a culturally appropriate manner
11Skill 3, Problem Solving Skills for Dialogue & Conflict Recovery Step One: Define the ProblemStep Two: Identify Solutions and Generate a ListStep Three: Evaluate the List of Possible SolutionsStep Four: Choose Solution for ImplementationStep Five: Devise an Implementation PlanStep Six: Assess the Success of the Solution
12Skill 3, Two Communication Skills for Dialogue & Conflict Recovery Worksheet 16, Two Communication Skills for Dialogue & Conflict Recovery, pgs 87-88Purpose: To practice communication skills that integrate the competencies into dialogues.Speak With “I” or “We” Rather Than With “You” MessagesParaphrase: Repeat Back What You Think You Are Hearing
13Skill 3: Using Dialogue in Case Analysis Worksheet 19, Using Dialogue in Case Analysis, pages 93-95Purpose: To practice the first 3 skills of cultural diversity competenceInstructions:Identify the Aspects of Culture you see in the case (s) (skill # 1)Identify the barriers you see in the case (s) (skill # 2)Which competencies would improve the interactions in the case? (skill # 3)Tell which persons in the case needs to practice the competencies.Debrief: Did you engage in a dialogue in your group case analysis?
14Skill 3: Practicing the First 3 Skills of Cultural Diversity Competence Worksheet 20, Cultural simulation, Shodop Culture, pgsPurpose: To practice the first three skills of cultural diversity competence in a cultural simulation.