THE CHALLENGE: THE IMPACT OF THE DISCONNECTED ASSOCIATE Without a mobile device, your associates are isolated from the information they need to answer shopper questions on the spot. 61% 4 of today’s shoppers report they are better connected to product information and availability than the store associates who serve them. Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011
WITHOUT A REAL-TIME CONNECTION… Customer service quality is reduced 5 Associate productivity is reduced Manager efficiency and effectiveness are reduced
THE SOLUTION: CONNECT ASSOCIATES WITH THE SB1 Empower every associate with a real-time connection to the information needed to improve productivity and customer service quality with the SB1 smart badge. 67% 6 of shoppers have a superior store experience when associates have access to information through a mobile device – leading to increased sales and more loyal shoppers. Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011
7 WHAT IS THE SB1? 7 The SB1 smart badge is a brand new category of mobile device that provides the functions every associate needs to: Take better care of your shoppers Remain productive every moment of every shift.
THE SB1 WILL… Improve service with instant answers to customer questions 8 Empower associates to get more done in a day Improve supervisor efficiency with a direct- to-associate connection
THE SB1: Check inventory and availability 9 Check item price for a customer Scan bar codes to obtain information Walkie-talkie style PTT connection to all workers 71% AN ELECTRONIC IDENTITY BADGE WITH THE TOP FOUR FEATURES REQUESTED BY ASSOCIATES 66% 55% 49% Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011
10 WHAT IS THE SB1? 10 It’s an enterprise-class bar code scanner It’s a push-to-talk communicator It’s a ‘brandable’ electronic badge It’s an interactive real-time electronic task list
11 BENEFITS AT A GLANCE 11 Improve the shopping experience Improve associate productivity Increase sales Improve manager efficiency and effectiveness Improve workforce response times Improve your store environment Reduce your labor costs Increase brand awareness Improve brand perception
SMALL, LIGHTWEIGHT AND WEARABLE COMFORTABLE TO WEAR AND ALWAYS READILY AVAILABLE Just 3.9 oz./110 g Flexible ‘wearable’ options: –around the neck on a lanyard –on an armband –clipped to a belt 14
DURABLE – BUILT FOR EVERYDAY USE A TRUE ENTERPRISE-CLASS MOBILE DEVICE, BUILT TO HANDLE DROPS, SPILLS, DUST, HEAT AND COLD Military standard 4 ft./1.22 m drop specification (MIL-STD 810G) IP54 sealed against dust and splashing liquids Operating temperature range of 32°F to 104°F/0°F to 40°C 15
3 INCH E INK ® PEARL DISPLAY PROVEN TECHNOLOGY, RELIABLE, LOW POWER AND EASY TO READ Well-proven display technology, with over 30 million E Ink displays in use today Low power display provides 14+ hours of battery life from a single charge ‘No power’ display of badge information Easy to read in any light and at any angle 16
ENTERPRISE-CLASS 1D/2D BAR CODE SCANNING CAPTURE VIRTUALLY ANY BAR CODE TODAY AND IN THE FUTURE Omni-directional – no need to line up scanner and bar code, just point and shoot Capture 1D GS1 DataBar, 2D coupon, QR, GS1 DataMatrix codes and many more Captures dirty, damaged and poorly printed codes Built-in LED and beeper for instant feedback 17
CUSTOMIZABLE BEZEL PROMOTE YOUR BRAND Pick your color Add your logo Promotes your brand Improves brand perception through leading-edge technology designed to improve the customer experience Enables shoppers to easily identify associates 18
SCREEN INVERSION FOR EASY VIEWING INTEGRATED ACCELEROMETER Instantly orients the screen 180 ° based on device position Presents badge information in proper orientation for shoppers Switches screen orientation when associates tilt to use device 19
BUILT FOR SHARING BUILT FOR THE WAY YOUR WORKDAY IS STRUCTURED – IN SHIFTS No need to assign devices SB1 can be programmed to provide the right information for workers upon log in Can provide automatic access to a personalized task list, messages and push-to-talk groups, plus the right photo and name for badge mode display 20
BUSINESS-CLASS PUSH-TO-TALK (PTT) PTT RIGHT OUT OF THE BOX Allows associates to communicate with each other and managers at the touch of a button Provides converged voice and data in a low cost mobile device – no need for workers to carry two devices Motorola Solutions Push-to-Talk Express client is pre-loaded; works with any other Push-to-Talk Express- enabled device, including: –Motorola Solutions mobile computers –two-way radios 21 All devices require Push-to-Talk Express Client, which is also downloadable. Radio Link required for PTT services with two-way radios. SB1 speaker or headset adaptor accessory required.
SB1 SHELL AND SOFTWARE EASY AND SAFE APPLICATION DEPLOYMENT Supports standard HTML5 applications Data resides on the server – no risk of data theft, even if device is lost or stolen Applications can reside anywhere – on a server in the store, at a central data center or in the cloud Supports Motorola Solutions RhoMobile Suite Supports Motorola Solutions Mobile Workforce Management software 23
FAST AND FLEXIBLE WIRELESS CONNECTIVITY COMPREHENSIVE WI-FI SUPPORT FOR CONNECTIVITY THROUGHOUT YOUR STORE Supports 802.11b/g/n Easily connects to any existing wireless LAN Highly dependable Motorola Solutions WLAN radio for consistent access to business information 24
ENTERPRISE CLASS ACCESSORIES EASY EVERYDAY MANAGEMENT AND MORE FOR USERS AND IT CHARGING: 10-slot wall/rack/desk mountable cradle Single slot cradle “WEARABILITY”: Belt clip Arm band Neck lanyard PUSH-TO-TALK PTT headset adapter PTT speaker adapters PTT headsets 25
MODULAR PTT VOICE EASILY ADD VOICE IF AND WHEN YOU NEED IT Add voice on the fly by simply attaching either or both of the voice accessories: –PTT speaker –headset adapter Easy to attach and detach – unique industrial strength magnet 26
PTT ACCESSORIES: HOW IT WORKS 27 Headset (Premium) Headset (Basic) Easily attach and remove PPT adapters
NECK LANYARD BUILT FOR COMFORT AND SAFETY 28 BREAK-AWAY J-HOOK CLIP LENGTH ADJUSTMENT
DESIGNED FOR RETAIL WITH THE SB1, ASSOCIATES CAN: Answer customer questions in real time Check inventory Check item price Connect via push-to-talk to co-workers and managers Locate items (correct aisle) Punch-in and out for shifts and breaks Exchange messages with other associates and managers Re-stock shelves Receive and manage tasks in real time Acknowledge task receipt and task completion, complete with automatic collection of task metrics, such as timing 30
31 INTELLIGENT SOLUTIONS 31 SHOE RETAILER Customer service Inventory lookup PTT voice communications HYPER/SUPERMARKET Stock replenishment Task management Customer service BENEFITS Improve service with instant answers to customer questions Empower associates to get more done per shift Improve supervisor efficiency with a direct-to-associate connection
GLOBAL SERVICES 35 Comprehensive end-to-end services to help you get and keep your enterprise mobility solution up and running at peak performance.
36 SERVICE FROM THE START WITH COMPREHENSIVE COVERAGE MULTI-YEAR COVERAGE FROM DAY ONE: You’re covered – period. Normal wear and tear + accidental breakage Internal and external components Covers the device and select accessories that ship with the SB1 Includes telephone and software support BENEFITS: Maximum device uptime Unparalleled “from the manufacturer” expertise Outstanding value – eliminates unexpected repair costs Frees IT to focus on more strategic initiatives
UNMATCHED EXPERTISE 38 Years of voice and communication infrastructure experience 80 Years of helping customers automate business transactions 34 of customers with a positive and 1,000s fast Return on Investment (ROI)
UNMATCHED BREADTH 39 Handheld mobile computers Two-way radios Vehicle-mount mobile computers RFID fixed and handheld readers Wearable mobile computers RFID mobile readers Tablets Micro Kiosks Handheld bar code scanners Wireless networks Fixed mount scanners Mobile device management Security solutions End-to-end services EVERYTHING YOU NEED, UNDER ONE ROOF – mobile devices, wireless infrastructure, RFID, security and support services
UNMATCHED SUCCESS ALL AROUND THE WORLD, RIGHT NOW, MOTOROLA MOBILITY SOLUTIONS ARE HELPING ENTERPRISES OF ALL SIZES EMPOWER THEIR WORKERS TO BE THEIR BEST IN THE MOMENTS THAT MATTER.
41 The SB1. The right features. The right price. The smart way to connect all your associates.
THE ANATOMY OF THE SB1 43 Connectivity: Enterprise Wi-Fi performance and security WLAN 802.11 b/g/n Display: 3” E Ink Display (4-bit grey scale) “Finger friendly” Full Touch Interface Accelerometer-based screen orientation Battery: Long battery life (> 14 hours) Multi-shift operation, recharge overnight (< 4 hours) Internal Service/Customer Replaceable Battery Environmental Specifications: 4ft drop over tile on concrete IP 54 Sealed 0°C to 40°C operating temperature Data Capture: Omni Directional Barcode Reader (1D & 2D) with integrated aimer and illumination Accessory eco-system Single & Multi-slot (10) charging cradles PTT Headset Adapter PTT Headsets (Basic & Premium) PTT Speaker Accessory Lanyard with J-clip for single handed operation & removal Hip/Belt Holster with Tether Wrist/Arm-band Design and Ergonomics: Weight: 110g (3.9 oz) Balanced for all-day use & wear Tri-Color LED and Beeper for Notifications Built-in Lanyard slot for wearable accessories and charging Enterprise Software RhoElements - Thin Client Architecture - HTML 5 compatible with extensions (License included) PTT Express – Multicast Wi-Fi PTT (inc) Rapid Deployment (RD) Client Mobile Workforce Management Software (separate software licenses) Third-Party HTML5 Enterprise Apps
A WORLD OF APPLICATION OPPORTUNITIES Port applications to HTML5 thin client environment Customer assistance Inventory lookup Price check Iteml Mobile device management Time and attendance/employee login Employee messaging Stock replenishment/re-stocking 44 Task management, assignments and completion Employee badge display and promotions Labor and task metrics/management Hospitality and healthcare apps Housekeeping and maintenance services Real-time room status updates Secure patient information And more…