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TDOT’s ESS Enrollment Procedures Crystal M. Alfaro HR Analyst TN Dept. of Transportation.

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Presentation on theme: "TDOT’s ESS Enrollment Procedures Crystal M. Alfaro HR Analyst TN Dept. of Transportation."— Presentation transcript:

1 TDOT’s ESS Enrollment Procedures Crystal M. Alfaro HR Analyst TN Dept. of Transportation

2 Objective  Initiative  Problems with ESS  Solutions/Current Practices

3 The Initiative  Notified Regions 2014 Fall Enrollment will only be online  Adopted same practice for New Hires

4 Problems with Using ESS  Unable to assist with clarifying error messages in Edison due to inability to actually see them  New and current employees saving and not submitting enrollment information in Edison  Unfamiliar with new enrollment process and selecting content  Unfamiliar with how to log on to Edison

5 Solution  Walked through each step of the process with a new hire (Clerks in the regions)  Ask for confirmation page when completing insurance enrollment  Reminders on Calendars for projected date insurance information should be visible in Edison  Created a Help sheet to assist New Hire

6 Current Process for New Hires  Asked to have and Edison log-in info before scheduling meeting  Walk through process of obtaining insurance information, understanding enrollment procedures, and making sure employee can successfully log-in to Edison. *Paper forms only used by clerks/HR staff if an issue with ESS arises.  Instruct employees to submit confirmation page with the Basic Life Beneficiary Form.  Provide help sheet and contact information.

7 Questions?


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