At the end of this presentation, you should be able to: 1.Know about marketing information systems. 2.Understand the scientific approach to marketing research. 3.Know about methods for collecting secondary and primary data. 4.Understand the role of observing, questioning, and using experimental methods in marketing research. 5.Understand important new terms.
Who Does the Work?
Effective Research Requires Cooperation That marketing research geek doesn’t understand my business – she doesn’t even know my competitors! That overpaid Gen Y is clueless – she doesn’t even know how a chi-square is computed! Collaboration Is Absolutely Necessary!
Changes Are Under Way in Marketing Information Systems An Intranet Is Easy to Update (linking computer within a company) An Intranet Is Easy to Update (linking computer within a company) Get More Information - Faster and Easier Get More Information - Faster and Easier MIS Makes Information Available and Accessible MIS Makes Information Available and Accessible Marketing Managers Must Help Develop an MIS Marketing Managers Must Help Develop an MIS
Elements of a Complete Marketing Information System (decision support system put manager online to get and use information while making decisions; marketing model—relationships among marketing variables)
The Impact of an MIS Information for implementation, planning and control Many Firms Are Not There Yet
Five-Step Scientific Approach to Marketing Research Process Defining the problem Analyzing the situation (review secondary data) Analyzing the situation (review secondary data) Getting problem- specific data Interpreting the data (getting meaning from data) Solving the problem (make recommendations) Early identification of solution Feedback to previous steps
Defining the Problem – Step 1 Problems vs. Symptoms Finding the Right Problem Level (the right problem) Setting Research Objectives
Analyzing the Situation – Step 2 What Information Do We Already Have? Situation Analysis Helps Educate a Researcher
Checking Your Knowledge Edna Bates, a marketing researcher who is an expert in customer satisfaction research, is asked by a client to conduct a study dealing with a completely unfamiliar research topic. Edna consults secondary data to gain more insight about this unfamiliar area. Edna is engaged in the _________ stage of the marketing research process. A. problem definition B. situation analysis C. gathering problem-specific data D. data interpretation E. solving the problem
Sources of Secondary and Primary Data Secondary data sources Company files, intranet, reports, marketing information system, people, sales, cost data Inside company Internet, libraries, governments, trade associations, universities, private research organizations Outside company Primary data sources Equipment (video, scanner, etc.); Web site analysis; personal approaches Obser- vation In-depth and focus group interviews; online, mail, phone, personal surveys; panels Ques- tioning All data sources
The Bottom Line on Secondary Data (relatively inexpensive) Situation Analysis – A Lot For a Little What Else Is Needed? Research Proposal (plan specifies information to be obtained and how) Key Issues
Questioning Observing Getting Problem-Specific Data – Step 3 Primary Data
Focus Groups Stimulate Discussion (6 to 10 people in a informal group setting)
Structured Questioning Gives More Objective Results Can be summarized in numbers Seeks structured responses Faster response & analysis Quantitative Research (%, averages, statistics) Quantitative Research (%, averages, statistics)
Personal Interview can be in-depth & explain complex issues Mail and Online (ability to ask extensive set of questions; convenience; anonymity; willingness to provide personal information) Telephone (more faster and effective than mail survey) Primary Methods for Collecting Survey Data Surveys Come in Many Forms
Checking Your Knowledge A researcher wants to study 1,000 consumers and needs information about a lot of personal and sensitive issues. Which of the following would be the best way to gather this information? A. Mail survey B. Focus group C. Telephone survey D. Face-to-face interview E. Experiment
Observing – What You See Is What You Get Checkout Scanners “See” A Lot (shopping behavior and manage inventories) Observation Is Common in Advertising Research (people meters) Web site Analysis (observe customer behavior) Consumer Panels (group of consumers providing information on a continuing basis)
Illustration of Experimental Method in Comparing Effectiveness of Two Ads Half of the people see Ad #1 Half of the people see Ad #2 Average for group who saw Ad #1 = 3.2 Average for group who saw Ad #2 = 4.6 Representative group of customers Difference in response between two groups Average product interest rating by group Groups of people are similar except for the ad they see
Interactive Exercise: Types of Data
Interpreting the Data – Step 4 What is your household income? Less than $30,000 $30,000 to 50,000 $50,000 to $75,000 More than $75,000 Total Sample Does your home have broadband Internet service? Yes23.7%46.2%52.3%72.4%47.1% No Total100.0%
Population Key Concerns in Data Interpretation Key Issues Validity Confidence Intervals Confidence Intervals Sample
Checking Your Knowledge A sales training firm wants feedback on the quality of its classes and training services. The firm planned to send mail surveys to CEOs of its client companies to get the needed information. However, one executive objected to the survey plan, saying, “CEOs don’t attend our classes. How will they know if the classes are any good?” Another executive added, “If the survey isn’t relevant to the CEOs, it will be thrown away and we’ll get no data.” It appears that the research design presents problems with: A. response rate. B. relevance of population. C. validity. D. improper statistical analysis. E. both A and B.
Solving the Problem – Step 5 Evaluate Application in Marketing Strategy Planning (e.g., target market or 4Ps No Action Implications – Little value (suggest poor planning by the researcher) Interesting tidbits (reveals something not known)
Checking Your Knowledge A marketing research firm conducted a telephone survey for a consumer products company. It provided new and interesting information about brand image, the competition, and other topics. At the end of the research company’s results presentation, the sales manager commented, “This is all interesting information, but it doesn’t tell me why our market share is declining among 18 to 34 year old women, nor does it offer me any suggestions about actions I can take to deal with the situation.” The sales manager’s complaint suggests that the research suffers from problems with: A.a lack of action implications for management. B.poor planning by the researcher and managers at the outset of the project. C.poor sampling. D.a low response rate. E.both A and B.
International Marketing Research Research Contributes to Success (needs, interest, segmenting dimensions may be different) Accurate Data—Hard To Find? Coordinate and Standardize Avoid Mistakes by using Local Researcher
Marketing managers can search the Internet for secondary data by using: A. a popular Internet subject directory like Yahoo. B. a library Internet subject directory like INFOMINE. C. a powerful Internet search engine like Google. D. a relevant database that is accessed by using software at the website where the database is located. E. all of the above. Study Question 1
A consumer products manufacturer wants consumer reaction to its existing products. Interaction is considered important to stimulate thinking. The firm should use: A. the observation method. B. focus group interviews. C. the GSR (galvanic skin response) method. D. quantitative interviews. E. telephone interviews. Study Question 2
What would be the best way for the marketing manager of a supermarket to find out how consumers move through the store? A. Have an interviewer go through the store with each customer. B. Observe customers with hidden cameras. C. Give customers a questionnaire after they have finished shopping. D. Install checkout counters at the end of each aisle. E. None of the above would be very good. Study Question 3
Jane has agreed to participate in marketing research in which she will provide information about her purchases on an ongoing basis. She is probably part of a: A. confidence interval. B. statistical package. C. contributor group. D. consumer panel. E. focus group. Study Question 4
Two similar groups of consumers are shown different magazines which include the same ad. Then each consumer is asked questions about the advertised product. This seems to be a description of A. the experimental method. B. a set of focus group interviews. C. a consumer panel research project. D. a set of personal interviews. E. None of the above. Study Question 5