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Presented by Motivating Wellness at Work - Bev Rosen, MSW, MBA. – Peoplemap™ Certified Trainer Enhancing Interpersonal Effectiveness and Leadership Development.

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Presentation on theme: "Presented by Motivating Wellness at Work - Bev Rosen, MSW, MBA. – Peoplemap™ Certified Trainer Enhancing Interpersonal Effectiveness and Leadership Development."— Presentation transcript:

1 Presented by Motivating Wellness at Work - Bev Rosen, MSW, MBA. – Peoplemap™ Certified Trainer Enhancing Interpersonal Effectiveness and Leadership Development

2 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer How Should We Spend Our Time? Present case scenarios that illustrate the benefits of the Peoplemap tool and program. Understand the model, its impact, its applications. Experience a “train the trainer” workshop simulation to experience a Peoplemap training program. Understand your Peoplemap type, your in-born strengths and how to overcome “Achilles Heel” for enhancing your value and performance.

3 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer What Workforce Problems Are You Called Upon To Deal With? Conflict between an employee and his micromanaging supervisor?

4 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer RATIONALE Effective communication, productivity and interpersonal relationships are paramount to a an organization’s success, both inside and outside their department. “We must all hang together, or most assuredly, we shall all hang separately.” Ben Franklin

5 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer CCL Research: R. Pearman/ Leadership Perf. Systems CCL Research: R. Pearman/ Leadership Perf. Systems % of factors cited in Derailment Derailment Factors Derailment Factors

6 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer The Purpose of Peoplemap Training “The single largest cause of conflict between persons is that they are operating from different typological orientations.” James Hollis

7 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Applications of Peoplemap Training Team Development. Organizational Development. Interpersonal effectiveness training. Management / Leadership development. Job performance & career development planning. Coaching & Mentoring.

8 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Applications Interpersonal conflicts. Ineffectual - patient/customer/peer/supervisor relationships Staff retention. Problem solving difficulties.

9 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Applications Vague professional goals or unclear direction. Low morale or team spirit. Low job satisfaction and high stress. Career issues –matching your job to your personality type. Building Success one-on-one Relationships. Managing your boss.

10 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Applications Leadership Development How to understand people (i.e. motivate, communicate, relate and solve conflicts with your employees. How to understand your own leadership style ( i.e. strengths, Achilles Heal, areas for growth, making your style work for you).

11 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Applications Eight Core Interpersonal Competencies for managing, leading and working with people to create peak performing individuals and teams. (i.e. praise and recognition, constructive feedback).

12 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Case Scenario #I Calvin, the “poor performing manager who’s staff is in an uproar.” Before the organizational restructuring, he was a successful contributor. Your challenge: What are the issues that need to be worked on? What are the goals does Calvin need to achieve? Who needs to do the work? What role can you play?

13 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Take-Aways Each participant: Understands their individual way of personally relating to each other, solving problems, leading and getting work accomplished. Becomes aware of their own personality preferences in down to earth language. Learns their in-born strengths as well as their weak spots, their “Achilles Heel. Turns their “Achilles Heel” into a “learned” strength to perform at their highest level. Learns how to successfully relate, manage, motive, sell and problem solve with each of the four personality types. Develops the skills necessary to contribute to high functioning team.

14 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer to Peoplemap™ to Peoplemap™  Complete the Questionnaire  Score the Questionnaire  Identify Your Core Personality Type Using The Peoplemap™

15 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer ACTIVITY 1 “ Word List” 1. Review Descriptive Words on Four Lists. 2. Review Each Group’s List Module 1 – The Four Core Personality Types

16 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Four Core Personality Types Leader People Free Spirit Task

17 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer

18 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer

19 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer

20 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer

21 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer STATISTICS 96% of all people are combination types  People - 35%  Task - 25%  Free Spirit - 25%  Leaders - 15% Biggest growth group in workplace P/FS. Managers in workplace 40,50,60 leaders. We each have a dominant personality with unique characteristics, strengths & weaknesses.

22 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer We possess characteristics of all 4 types. The more we know about our personality & that of others, the more we can effectively relate to them. The foundation for building an effective team is relating to others in a way that complements their personality. STATISTICS

23 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Are you in the Right Profession? Four Psychologists and all Four Primary Types What do they do? Leader Type People Type Free Spirit Type Task Type

24 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Leader – Natural Strengths Visionary – Big Picture Self Confident Likes to Manage Others Results Oriented Module 1 – The Four Core Personality Types

25 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Leader – What Drives Them? Like to be “In Charge” and “In Control” Success and Accomplishment Oriented Highly Competitive …Wants to WIN! Don’t Like to Waste Time …Efficient Module 1 – The Four Core Personality Types

26 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Leader - Summary Results Oriented Responsible, Assertive and Self- motivated See the “Big Picture” and “Bottom Line” Want to Accomplish Goals NOW! …“Makes It Happen” Direct and Manage Others Module 1 – The Four Core Personality Types

27 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Introduction to the “Achilles Heel”  Each Personality type has specific strengths  Each Personality type has a major weaknesses (development opportunity) Module 2 – The “Achilles Heel”

28 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “Leader Type” – Achilles Heel Natural at Hard People Skills Buck stops here Assertive / sometimes aggressive Problem solver Get the job done regardless of people’s feelings Competitive Work hard to win May make unpopular but “good” decision Good at Constructive Criticism Module 2 – The “Achilles Heel”

29 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “Leader Type” – Achilles Heel (May) Lack Soft People Skills Listening Sensitive to other’s feelings Use of praise and positive reinforcement Collaborate Supportive vs. critical Mentoring / Coaching Module 2 – The “Achilles Heel”

30 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “Leader Type” – Achilles Heel Too controlling Make decisions too quickly … without enough data Values job over people’s needs Too critical – often doesn’t take time to praise others when needed Results are the only important thing vs. effort Has difficulty delegating Module 2 – The “Achilles Heel”

31 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “Leader Types” at their Best Learn Soft People Skills Delegate with responsibility and authority (not “micro-manage”) Develop “patience” Listen to other’s feelings, not just words Balance constructive criticism with positive reinforcement Module 2 – The “Achilles Heel”

32 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Reflection Questions Write down the answers to these questions: 1. What is your predominant Achilles Heel? 2. Has you’re Achilles Heel created any problems for you with your own performance or in relating to others? 3. Have you been able to transform you Achilles Heel into an asset? 4. What action steps could you take to overcome your Achilles Heel? Module 2 – The “Achilles Heel”

33 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer CASE Calvin tested as a Leader/Task type. What strengths did he have that reflected he was a leader type. (Inborn strengths) What would you say were his “Achilles Heels” that he needed to learn how to manage?

34 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer People – Natural Strengths Connects With Others / Friendly / Social Connects With Others / Friendly / Social Module 1 – The Four Core Personality Types  Creative …Often In Service To Others  Great Communicators / Listeners  Concerned For Others / Sensitive to Feelings

35 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer People – What Drives Them? Strong Need For Close Relationships. Strong Need For Close Relationships. Strong Desire to Know and Understand Self / Personal Growth. Strong Desire to Know and Understand Self / Personal Growth. Need to Be Creative. Need to Be Creative. Module 1 – The Four Core Personality Types

36 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer  Enjoy Other PEOPLE!  Seek Harmony in Personal Relationships  “They Work Well In Groups”  Exhibit Empathy / Nurturing  Add Stability to The TEAM! People - Summary Module 1 – The Four Core Personality Types C A R E LOVELOVE

37 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer People Types What would these folks every need help from the EAP? Do you have any people type friends – how do they bug you? If you are primarily a People Type, what do you think are your “Achilles Heels?”

38 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “People Type” – Achilles Heel Strong Soft People Skills Listening Sensitive to other’s feelings Use of praise and positive reinforcement Collaborate Supportive vs. critical Mentoring / Coaching Module 2 – The “Achilles Heel”

39 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “People Type” – Achilles Heel Avoid or appease conflict situations. Over / Under react with anger. Non-assertive. Put other’s needs ahead of their own. Overly sensitive to criticism. Often too easily influenced by others. Make popular decision vs. the “right” one. Module 2 – The “Achilles Heel”

40 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Successful “People Types” Face conflict openly, as a result, be more assertive. Develop a “Thicker Skin.” Seek to solve differences- don’t just hope that they will “magically” disappear. Stand up for themselves and others. Don’t personalize criticism …see it as constructive and be able to “move on.” Module 2 – The “Achilles Heel”

41 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer The A.C.T. Principle Relating to Others A = be AWARE of your own type (This is your natural way to communicate) C = be CONSCIOUS of the other person’s personality type T = TALK their PeopleMap language Module 4 – The A.C.T. Principle

42 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer The S.T.A.R. Principle S = Know your STRENGTHS T = TAP into and use your strengths A = Know your ACHILLES HEEL and manage it R = REMEMBER to use the strengths of all 4 personality types

43 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Case I – Calvin and his People Types What does Calvin have to learn to appreciate about his People staff? What does his People staff need to learn to appreciate about their Leader boss? How do their communications need to change?

44 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer The VIP’s Dental Office Visit Don’t chat up a Leader Type.

45 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Flexing to a Leader - Be matter of fact. Get to the point. Don’t bother with idle chit-chat. Be rational and logical, not emotional, in making a point. Explain the big picture and the details. To sell them, be logical and cost-effective. To resolve conflict with them, be straightforward and ask for what you want.

46 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer How to Flex and Communicate with a PEOPLE type Be friendly and sociable. Acknowledge their need to be of service to others. Use praise generously. Be sharing of yourself – Be close, not distant. Be open to their new ideas. Be diplomatic in dealing with differences. Module 3 – The Six Combination Types

47 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Task – Natural Strengths Creates and Thrives in Structured Environment Dependable / Reliable Manages Details / Routine / Thorough Hardworking Module 1 – The Four Core Personality Types

48 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Task – What Drives Them? Strong Need For Personal Reliability & Responsibility Appreciates the DETAILS Thrives In Organized and Structured Environment Very Persistent Module 1 – The Four Core Personality Types

49 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Task - Summary Dependable / Reliable / Responsible “They GET THE JOB DONE” Feels Great When They Accomplish Everything On Their “List” Organized and Detail Oriented “Creates Order Out Of Chaos” Module 1 – The Four Core Personality Types

50 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Task Type” – Achilles Heel Task natural strengths Bring order to everything Adapt well to routine Dependable / Reliable Very responsible and hard working Organized and Detail Oriented Precise

51 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “Task Type” – Achilles Heel Difficulty coping with change. Too rigid – not flexible. Resist change. Overwork (no play) – “workaholic.” Too demanding of self and others. Avoid conflict situations. Often need too much direction – get on supervisor’s nerves. Never have fun.

52 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Successful “Task Types” Learn to overcome their Achilles Heel Learn to deal with CHANGE. Allow for flexibility and adaptability. Take time to “have fun” and “play” – hobbies. Balance work and time with family and friends. Work to “See the Big Picture.” Assertiveness training to better face conflict.

53 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Free Spirit – Natural Strengths Desire Freedom Adventure / Excitement “Out of the Box” Creative Thinker / Natural Trouble Shooter Fun-loving / Spontaneous Module 1 – The Four Core Personality Types FUNFUN FREE

54 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Free Spirit – What Drives Them? Strong Need For Personal Freedom Strong Need For Personal Freedom Strong Desire for Change / “Cutting Edge” Strong Desire for Change / “Cutting Edge” Module 1 – The Four Core Personality Types Always Looking For New Challenges and Adventures (Physical / Intellectual)Always Looking For New Challenges and Adventures (Physical / Intellectual) Enjoys Life / Seeks FUNEnjoys Life / Seeks FUN

55 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Free Spirit - Summary Seek Change / New and Exciting Frontiers Need “Space” Bore Easily Module 1 – The Four Core Personality Types Enjoys FREEDOM and Independence “March to the Beat of Their OWN Drum ”

56 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “Free Spirit Type” – Achilles Heel Free Spirit natural strengths Successful at managing crisis See unique solutions to old problems Great troubleshooters When inspired, they work long and hard Adaptive and flexible Great team contributors

57 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer “Free Spirit Type” – Achilles Heel Lack self discipline. Often don’t plan ahead – live just for today. Find routine work boring and lack follow through skills. Get distracted easily and get off task. Start many new projects – finish few. Ignore important details – can become sloppy. Resist and rebel against authority.

58 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Successful “Free Spirits” Learn to Overcome Their Achilles Heel Learn “long range” planning skills. Develop some structure – self discipline. Avoid “knee-jerk” responses. Temper their desire to only start new and exciting projects with a requirement to finish what they start – honor promises. Don’t rebel for the sake of rebelling.

59 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer The Box 1. Leaders – Stand on top of the box. 2. People – Talk with each other in the box. 3. Free Spirits – Leave the box. Build a better box without corners. 4. Task – Iron the creases of the box.

60 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Case 2 – Task Manager and Free Spirit Team Computer Video Company – Mission to create highly creative computer video games. What strengths would Free Spirits bring to a team at this company? Why would a Free Spirit team benefit from having a Task manager? How well do you think they function as a team?

61 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Summary: Active Listening Active listening is a simple technique of restating the essence of what you have heard. Active listening shows you understand what they said. Active listening helps others clarify their thoughts and feelings. People feel cared & affirmed when we listen to them.

62 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Leader Types See and understand the big picture. Grasp the problem, idea, or situation quickly. Listen for the bottom line. Often push with question & want to know where this is going. Like things to be brief with few cumbersome details. Tend to listen for content & ignore underlying feelings. Have difficulty listening if other person gets too personal, rambles or gets off track.

63 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Active Listening: People Types Are excellent listeners. Have good eye contact and body posture. Tune in, hear feelings, and are accepting. Let others talk at their own pace. Enjoy letting others have their say. Want to help. Are caring and supportive. Actually like to listen.

64 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Task Types & Active Listening Often are uncomfortable with the emotional content of a message. Hear concrete facts well but may have difficulty seeing the big picture. Gets confused or irritated if a person rambles or jumps from topic to topic. Can push towards solutions prematurely Listen well to details and facts.

65 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Free Spirit Types & Active Listening Usually are very accepting and non- judgmental. Become easily distracted. May find Active Listening boring. Have a tendency to rush the conversation. Understand others well. See creative solutions to others problems.

66 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Assessing Someone’s Style Think about the different clues or hints that someone might give you that would help you determine what type they are likely to be. Write your ideas in the four boxes.

67 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Optional Exercise – The Cruise Divide the room up in half. ½ waits outside the room. In–room group  You are cruise salespeople. When the others come in, you will be paired up with someone. They are here to buy a cruise – if it meets their needs and interests.  Although People in Group A want to go on a cruise, they will not book passage unless the person communicates to their specific personality type and sells to their personality type.

68 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Discussion What would Leader types want on a cruise? What do People types want on a cruise? What do Free Spirits want on a cruise? What do Task types want on a cruise?

69 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Advantages of Peoplemap Extensive value in resolution of different problems. Highly interactive, fun, but high content. No jargon or acronyms, simple and easy to understand and remember. Skills immediately transferable to the workplace. Can be utilized by all levels within a workplace. Highly sustainable results in long term. Model so simple training can quickly focus on skill building and applications. Many product resources.

70 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer Does Peoplemap Training Achieve Sustained Results? 102% positive increase in understanding and communicating with others. 60 % increase in feeling a sense of team cohesion. 86% increase in managing conflicts and disagreements with others as a result of understanding their own and other’s personality types. 69% increase in having more patience with others, less stress and more focused and productive at work. 64% increase in supervisor’s understanding the people they supervise and ability to communicate more effectively..

71 Presented by Motivating Wellness at Work Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer For More Information, contact: Bev Rosen, MSW, MBA


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