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A Success Story From Generation to Generation Established Since 1988 Best Practices Day 2009 Evolution of Best Practices Customer Services.

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Presentation on theme: "A Success Story From Generation to Generation Established Since 1988 Best Practices Day 2009 Evolution of Best Practices Customer Services."— Presentation transcript:

1 A Success Story From Generation to Generation Established Since 1988 Best Practices Day 2009 Evolution of Best Practices Customer Services

2 Introduction Established on June 27 th 2009 Seating capacity of over 450customers A total number of 195 employees Total covered area of square feet Established Since 1988

3 Best Practices 2009 Established Since 1988 Menu Designs 1 st Menu Current 2 nd Menu

4 Best Practices 2009 Established Since 1988 Feed Back & Customer interaction is vital Selling satisfaction is our primary goal Knowing your customers & their needs Continuous research & development Flexibility!

5 Comparison of Statistics Established Since 1988

6 Organizational Chart Established Since 1988 Admin FranchisingResearch Marketing & Promotions Research & Development Food Sciences Quality Control & Food Safety ISO 9001 Inspection Human Resource Operations IT & CreativityMaintenance Electrical Sanitation Woodworks & Repair SecurityService Food & Beverages Catering Finance & Accounting Billing Accounts Purchase & Procurement Inventory Cold Storage Dry Storage

7 Processing Cycle Established Since 1988 Procure TransportInspectProcessStoreInspectCook Serve

8 Quality Policy Established Since 1988 Bar-B-Q Tonight strives to ensure quality to all customers by continually improving the effectiveness of Quality Management System. To that end, Bar-B-Q Tonight works to the highest standards and specifications, not just for product ingredients; every detail of production, transport, delivery, preparation and service is exhaustively monitored as well. A focus on quality permeates every aspect of our business. Our standards lead the food industry, and we continue to work towards international standards for total quality, food safety and the environment. Bar-B-Q Tonight also recognizes the importance of a balanced diet and lifestyle and continues to seek new quality products which satisfy customer expectations for taste and value. This dedication to quality earns the degree of trust customers place in the Bar-B-Q Tonight name.

9 Important Dates Nov ember 10 th 1988 – Bar.B.Q tonight was Established June 26 th 1998 – Expansion Project Completed November 10 th 1998 – 10 th Anniversary Celebrations December 5 th 1999 – Ramp Installation 2005 – Valet Parking 2007 – Home Delivery May 15 th 2007 – Started Lunch in Karachi March 8 th 2007– Faisalabad Branch April 24 th 2008 – Website Launched October 16 th 2008 – Islamabad Branch June 27 th 2009 – Lahore Branch Established Since 1988

10 Branches & Future Plans Established Since 1988 Karachi FaisalabadIslamabad LahoreMiddle East & North America (Coming Soon)

11 Established Since 1988 Thank You


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