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Independent Customer Focused Research & Communications B2B & Consumer.

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Presentation on theme: "Independent Customer Focused Research & Communications B2B & Consumer."— Presentation transcript:

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2 Independent Customer Focused Research & Communications B2B & Consumer

3 Independent Customer Focused Research & Communications B2B & Consumer Actionable Information Relationship Maintenance Existing Customers New Business

4 Independent Customer Focused Research & Communications B2B & Consumer Actionable Information Relationship Maintenance Existing Customers New Business 1 st Class Research & Information Projects Client / Consultant Partnership

5 Strategy Databases & Categorisation Information Collection Analysis Knowledge Management

6 Strategy Databases & Categorisation Information Collection Analysis Knowledge Management Business People Not Pure Researchers

7 Strategy Databases & Categorisation Information Collection Analysis Knowledge Management Business People Not Pure Researchers Assist & Help Strategic Improvement / Development Plans

8 In Other Words To Help Make It Work!

9 LEASINGCORPORATE FINANCE MORTGAGESFINANCE INSURANCEFINANCIAL SERVICES HEALTH CARE HEALTH INSURANCE MEDICALMARKETING GOVERNMENTLOCAL GOVERNMENT ENVIRONMENTWATER & POWER FUELSBREWING & BEERS LEGAL SERVICESVENTURE CAPITALISTS CONSTRUCTION HOUSE BUILDING PROPERTYESTATE AGENCY

10 CORPORATE ITSYSTEMS DESIGN COMPUTERSLOGISTICS TRANSPORTCOURIER & PARCELS INDUSTRIALSCOMMERCIALS FASHIONCONFERENCE VENUES TRAVELCATERING HOTELSTOURISM DESIGN GRAPHICS PRINTING PRESENTATION ADVERTISING INCENTIVES MEAT PRODUCEAIRPORTS

11 Customer Satisfaction Research Client Contentment Research Attitudinal and Image Reviews Disloyalty and Exit Investigations Competitor Price and Service Investigations

12 Customer Satisfaction Research Client Contentment Research Attitudinal and Image Reviews Disloyalty and Exit Investigations Competitor Price and Service Investigations Contract and Policy Pre-Renewal Interviews Performance Benchmarking and Tracking Employee and Management Surveys Communications Advertising and Promotional Research

13 Consultancy and Advice Customer Maintenance Regimes Customer Care Training

14 Consultancy and Advice Customer Maintenance Regimes Customer Care Training Database Management Database Construction Database Software Development Contact Management Software Operational Software Development IT Consultancy and Implementation Mail handling

15 DEVRO////TEEPAK Associates Commercial Corporation House of Commons HAMMONDS

16 Your Research Partners Market Research Society

17 BROOK HOUSE CAGE END HATFIELD BROAD OAK BISHOPS STORTFORD HERTS. CM22 7HP TEL: eFAX CUSTOMER SATISFACTION LOYALTY & RETENTION ATTITUDE & IMAGE REVIEWS KNOWLEDGE MANAGEMENT DATABASE & SOFTWARE DEVELOPMENT DESK RESEARCH CUSTOMER RELATIONSHIP MANAGEMENT INTERNET & INTRANET RESEARCH


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