Presentation on theme: "Session 4 What is Social Informatics and why does it matter? I"— Presentation transcript:
1Session 4 What is Social Informatics and why does it matter? I “I can’t understand why people are frightened of new ideas. I’m frightened of the old ones”John Cage, US Composer,
2Cognitive Authority Church vs State Nature vs Nurture Death vs Life Plants vs AnimalsParts vs PersonsJulius Lekics vs ITI103 classNature vs NurtureGod vs ScientistsGenes vs EnvironmentTechnically Mastered Humans vs Nature
3Technological Determinism vs Social Construction of Technology Review of LearningTechnological Determinism vs Social Construction of Technology“A kind of invisible hand guides technology ever onward and upward, using individuals and organizations as vessels for its purposes but guided by a sort of divine plan for bringing the greatest good to the greatest number.” Purcell, Carroll (1994): White Heat. London: BBC, p. p. 38“Interaction between society and technology is primarily seen as one in which social conditions are the primary impetus for the convergence of existing technologies and their use”.
5Session ObjectivesTo examine a case study of genetics research using IT, and to identify human issues involvedTo begin to understand the nature of the field of study labeled Social InformaticsTo identify key areas of the social impacts of Information Technology
6Controversy Kari Stefansson and the Genetic Database Controversy
7Icelandic company focused on genetic research, disease and drug development Founded by neurologist Kari StefanssonWent public in July 2000Has a pledge for up to $200 million from Hoffmann-LaRocheGenetic tracking of 25 specific diseases
8deCODE genetics http://www.decode.com/ Their mission is:to perform genetic and medical research to identify disease genes, and drug and diagnostic targetsto use modern informatics technology to discover facts about health and disease through data-miningto use this knowledge to develop and sell products and services for the international healthcare industry
9Kari Stefansson, M.D. Stefansson has a grand vision for Iceland and the people of Iceland.He plans to crack the genetic mysteries of common diseases, from cancer to hypertension.
10Kari Stefansson: On deCODE Genetics, Inc. “I look at this company first and foremost as company of Icelanders for Icelanders. And the company benefit by having an opportunity to do extremely good science and contributing to curing diseases”“Economically we will benefit by contracting with large pharmaceutical companies that are eventually going to develop the medications for the treatment that will be derived from the discovery of these genes.”
11The Project & The DealThe government of Iceland agreed to create a national database containing DNA samples, genealogical histories, and medical records of all Icelanders to be operated by a private company.deCODE Genetics, Inc. will pay the government of Iceland $12 million per year for 12 years for exclusive rights to the database.
12The Population: Why Iceland? Geographically isolated, 100% literacyRelatively homogeneous population geneticallyAvailability of large genealogical databaseNational health care and healthy populationPro-government and pro-technology population
14Iceland: Facts Area: 39, 769 square miles Capital: Reykjavik (population= 164,000)Religion: Evangelical Lutheran 95%, Other Protestant denomination 3%, Roman Catholic 1% and some followers of Asatru, ancient Norse religionGovernment: Democratic RepublicEthnic Composition: Homogeneous mixture of descendents of Norwegians and CeltsMajor Industries: Fishing, aquaculture, aluminum smelting & geothermal power
15The ProblemdeCODE Genetics, Inc. sells genetic information to insurance companies and offers DNA supplies to drug companies in exchange for partnerships.
16The Issues POSITIVE Possibility of helping humanity to conquer disease Development of high-level bio-technology jobs in a weak economyNEGATIVEGovernment selling the privacy of its citizensPresumed rather than informed consentPossibility of genetic discrimination
17The OppositionEinar Arnason, Population Geneticist Questions the genetic homogeneity of Icelanders.“They could just as well do their stuff in Switzerland or New Jersey”Skuli Sigurdson, Historian of Science“I’m not against healing the world. I’m against unregulated research, against megalomania.”
18Back to the future with Bill Joy Limit development of technologies that are too dangerous by limiting our pursuit of certain kinds of knowledge“Immortality is certainly not the only possible utopian dream”
19QUESTIONSHow do we weigh the right to individual privacy vs. the possibility of improving life for all people?Do insurance companies have an obligation / right to discriminate against those who probably carry genetic defects?MacPherson, Kitta. “Tapping Iceland’s Genetic Jackpot” The Sunday Star-LedgerDecember 17, 2000, pp. 1 +
20INFORMATICS“The study of the properties of information, as well as the application of technology to the organization, storage, retrieval and dissemination of information”“The structure of knowledge and its embodiment in information-handling systems”
21SOCIAL INFORMATICS“Identifies a body of research that examines the social aspects of computerization”.“The interdisciplinary study of the design, uses and consequences of information technologies that takes into account their interaction with institutional and cultural contexts." (Kling)
22SOCIAL INFORMATICSEmerged 1996: scholars meeting at UCLA examining social aspects of digital librariesDiffuse: across many fields of studyMultiplicity of specialist languagesMajor concern: rhetoric, over-simplification, anecdotal claims of impact of technology on social productivity and developmentResearch orientation
24Apple computers“From the days when paper replaced slates in schools, our children have been flag bearers in the onward march of technology. Today they’re at the forefront of the computer revolution and taking it all in their stride”Apple Computers
25Sony"The Internet is a kind of power shift. … Now the consumer has more power than the company"Nobuyuki Idei, Chief Executive
26SHAPING THE INTERNET AGE Today, the Internet is far from obscure--it's the center of attention for businesses, governments and individuals around the world. It has spawned entirely new industries, transformed existing ones, and become a global cultural phenomenon. … We are only at the dawn of the Internet Age.BILL GATESBill GatesSHAPING THE INTERNET AGE
27“Millions log off internet to join the real world” Virtual Society (Oxford University) Internet might not be as persuasive and influential as previously predictedMany of social claims associated with the Internet were exaggerated by industry to promote their productsMany teenagers using Internet less now than previously
28Some research evidence Kiesler et al 1999 “Internet is too hard for ordinary people”Evidence:High help desk call ratesDifficulties with installationsSoftware configurationsFaulty softwareInexperience with navigationChildren becoming critical “on-site” technical consultants for their parents
29“New Kids on the Box” (Todd & McNicholas, 1996) School students:Difficulty in defining search terms, creating search stringsDifficulty in interrogating WWW and effectively using search enginesDifficulty in establishing quality, authority of informationProductivity issues: time, cost, constructing answers
30Are computers stealing our brains? “Computer-mad generation has a memory crash”Cherry Norton and Adam Nathan
31Computer-mad generation has a memory crash Japanese study of 20-30yr olds suffering memory loss because of reliance on computer technologydiminished use of the brain to work out problems and inflict "information overload" that makes it difficult to distinguish between important and unimportant facts"Young people today are becoming stupid."
33Research Vs Rhetoric in the Work Place Paperless office is as much an utopian ideal as ever – paper consumption 4 times its level of 10 years agonot supplanting but adding to communication overloadReduction of productivity gains that some would expect to routinely result from computerizationhas increased rather than reduced the number of face-to-face meetings since meetings are now held to resolve disputes emerging from electronic communication
34Research Vs Rhetoric in the Work Place Many forms of ICTs, such as groupware, instructional computing, and manufacturing control systems, are often abandoned or reshaped to be used in new waysConsequences of ICT use can appear “contradictory” because they can differ across the various situations in which the ICTs are deployedMany business firms using WWW sites to enhance markets and increase sales are losing significant amounts of money on their efforts at electronic commerce
36Misguided Assumptions ICTs have direct effects upon organizations and social life;these effects depend primarily upon the ICT's information processing features; andthe information processing features of new ICTs are so powerful relative to preexisting technologies that they effectively determine how people will use them and with what consequences.
37Failed PredictionsOne reason that many predictions about the social effects of specific ICT consequences have proven inaccurate is that they are based on oversimplified conceptual models of specific kinds of ICTs or of the nature of the relationship between technology and social change
38Direct Effects Theories theory of the causal powers that computerized systems can exert upon individuals, groups, organizations, institutions, social networks, social worlds, and other social entitiesEg: “use of computer‑assisted information processing and communication technologies would lead to elimination of human nodes in the information processing network.”
39The Productivity Paradox current strategies of computerization do not readily produce expected economic and social benefits in a vast number of cases. In particular, technology alone, even good technology alone, is not sufficient to create social or economic value.Studies and theorizes about the ways that effective computerization depends upon close attention to workplace organization and practices. (Kling)
40The Productivity Paradox Many organizations develop systems in ways that lead to a large fraction of implementation failures;Few organizations design systems that effectively facilitate people’s work;We significantly underestimate how much skilled work is required to extract value from computerized systems;Taken together, these observations suggest that many organizations lose potential value from the ways that they computerize. (Kling)
41The Question of Access Technological Access Physical availability of computers, software and cableAssumption of ease of access and ease of use“Add it on”Social AccessHuman know-howTechnical skillsUnderstand how it enhances professional practice and social accessAbility of people to actually use
42The Technological Determinists say “The Web means that the public will get better information than ever before.”The Social Informaticists ask:“When will the Web enable the public to locate ‘better information’? Under what conditions? Who? For what?”For example: Are people seeking information to help them make a better choice of doctors, and then placing more trust in that doctor. Or are people seeking alternatives to doctor-mediated medical care?
43Social Informatics Research: Three Orientations Normative: explicit goal of influencing practice by providing empirical evidence illustrating the varied outcomes that occur as people work with ICTs in a wide range of organizational and social contextsAnalytical: develops concepts and theories to help generalize from understanding of ICT use in a few particular settings to other ICT uses in other settings;Critical: examining ICTs from perspectives that do not automatically and uncritically accept the goals and beliefs of the groups that commission, design, or implement specific ICTs.
44SOCIAL INFORMATICS Research is empirically focused Problem focused Analytical and interpretiveContextual
46“social context” of information technology development and use plays significant role in influencing ways that people use information technologies, and thus influences their consequences for work, organizations, and other social relationships.Social context does not refer to some abstracted “cloud” that hovers above people and information technology; it refers to a “specific matrix of social relationships”
47ContextICTs do not exist in social or technological isolation. Their “cultural and institutional contexts” influence the ways in which they are developed, the kinds of workable configurations that are proposed, how they are implemented and used, and the range of consequences that occur for organizations and other social groupings.
48Social Context informed by: Human-Computer InteractionInformation Seeking BehaviorCommunication ProcessesHuman Information ProcessingAttitudes, Values, BeliefsAttitudes to TechnologyOrganizational Behavior
49Goal of Social Informatics To understand how people’s behavior, interactions, relationships, values and attitudes interact with IT.To develop empirically-grounded concepts that help us to predict (or at least understand) variations in the ways that people and groups use information technologies.
50Social ContextNot to treat all or most social behavior as separable from the technologies.The concept of “computerized information systems as social technical systems”
51Socio-Technical Systems Complex interdependent systems comprised of:· people in various roles and relationships with each other and with other system elements;· hardware (computer mainframes, workstations, peripherals, telecommunications equipment);· software (operating systems, utilities and application programs);
52Socio-Technical Systems · techniques (e.g. management approaches, voting schemes);· support resources (training/support/help);· information structures (content and content providers, rules/norms/regulations, such as those that authorize people to use systems and information in specific ways, access controls
53What does this mean for professional practice? Working in a “design studio” far away from the people who will use a specific system VS understanding which features / tradeoffs most appeal to the people who are most likely to use the system;Focus groups, user participation in design teams;Understanding the contextual richness of work environment and culture of workplace, and how technology might empower this
54Social design of ICT“Shadowing” managers and workers to determine likely uses of the planned system;Participating in system design efforts to ensure the system fits the organizational structure and culture;Facilitating user participation in the design activity;Assessing current work practices / creating new ones;Planning implementation, including education and training;Observing system in use and making appropriate changes.
55Why Social Informatics Matters Develop reliable knowledge about IT and social change based on systematic empirical researchInform public policy debates, design, use, configuration, education and trainingIntelligently address misplaced hopes about ITUnderstand social relations eg. trust, power, transformation, etcAdds value – performance / outcomes of work place
57THINK and DISCUSSSocial Informatics examines the social aspects of computerization. Some social commentators claim that the Internet is enabling “a great status upheaval and a subversion of all manner of social norms”. What is your view on this claim? This view comes across in a story published in The New York Times Magazine on July 15th, 2001, titled “Faking it” about a teenage boy named Marcus Arnold who posed as a legal expert on the web site “AskMe”, and who was rated as the No. 1 legal expert on that website. Read and comment!!
58READ for next classRead Andrew Feenberg’s paper: “From Essentialism to Constructivism: Philosophy of Technology at the Crossroads”