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THE DRIVER HIRING GAMBLE Are You Addicted?. There is a job-seeking CDL holder in front of you Can you just say “NO”?

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Presentation on theme: "THE DRIVER HIRING GAMBLE Are You Addicted?. There is a job-seeking CDL holder in front of you Can you just say “NO”?"— Presentation transcript:

1 THE DRIVER HIRING GAMBLE Are You Addicted?

2 There is a job-seeking CDL holder in front of you Can you just say “NO”?

3 Are You Hiring Your Problems? Why would you want to change, if you are? Who cares what I do? Why do they care?

4 Every decision a trucking executive makes – from who is sitting behind the wheel to the kind of equipment purchased can have an impact on safety.

5 While most executives view safety through insurance and related costs, there are more complicated cost factors that can affect a carrier’s financial performance.

6 Can create an unacceptable financial burden for any company

7 An applicant who lacks experience or has a poor safety record may cause thousands of dollars in accident claims and jeopardize the safety reputation of your company

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9 Cutting corners in the hiring process can have serious consequences.

10 “The best a person is ever going to be is at the time they put in an application.”

11 The cost of idle trucks— measured in higher equipment costs, lost revenue, etc. is offset by…….

12 …the risk of having a major accident that could result in higher insurance premiums and legal expenses.

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14 Analysis of safety award winners Average operating ratio (expenses divided by revenue was 0.63% better % vs 96.11% Insurance costs were 0.12 cent less per mile. 7.5 cents vs cents. ( this was a 1999 survey by Transport Topics)

15 Operating Ratio Expenses vs.Revenue 97%, for example

16 $.97 cents of every $1.00 Goes to run company as it currently operates

17 $.03 of every $1.00 covers Improved driver wages New equipment Unexpected expenses, such as accidents Fuel price increases Costs of new regulations

18 At our example 97% operating ratio How much additional revenue must be created to cover a $1000 accident (or any other unexpected $1000 expense)?

19 Answer…… $33, in additional revenue

20 Intangibles Competitive Advantage

21 Intangibles Company’s reputation and employee moral

22 Driver Retention

23 Poor hiring decisions Can further aggravate driver turnover

24 Poor Hiring Decisions result in Poor quality attracting more poor quality Fewer referrals from present drivers More time to do verifications More drivers leave in less than 30 days More time spent to do past employment verifications for their next employer

25 Employee morale work quality can be affected

26 Tracking down every reference can be difficult and time- consuming.

27 When you’re tracking the information for a poor quality driver, it’s hard to be proud of your work—or of your boss who made the decision to hire.

28 If you dump a driver, he’s someone else’s driver tomorrow.

29 A driver with an unstable work history may soon add your company to a long list of previous employers

30 Public Perception

31 Recent news article Overturned semi shut down I-65 for 3 hrs. 23 yr old driver 5 passengers were in the vehicle 3 passengers thrown from vehicle 2 two-month old babies and a 2-yr old No seat belts were worn

32 Shipper Confidence

33 Drivers who have a history of customer service complaints or performance related problems may jeopardize valuable customer relationships.

34 Shippers enjoy safe and dependable delivery of the goods entrusted to us.

35 Workplace Violence Are you asking the right questions to uncover possible dangerous situations?

36 SafeStat If you’re a small company one out of control driver can haunt you for at least 30 months

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38 Indiana company with 4 drivers , one driver received Use or possession of alcohol OOS No or invalid driver’s license OOS Tire depth less than 2/32

39 Audits More time allotted to complete Higher fines

40 Unsatisfactory = Unsafe Late 2000 ruling 60 days to improve

41 Insurance Insurability and cost of premium

42 Insurance and claims costs 2% to 3% of revenue is considered very good by industry analysts “normal” is 4% to 6% according to 1999 information from Great West Casualty (including out of pocket expenses and reserves)

43 Factors that influence insurability and/or cost of insurance

44 Failure to establish written qualification standards for selection of mature and experienced drivers.

45 Failure to follow driver qualification standards, policies and procedures, including FMCSR Part 391.

46 Permitting unqualified drivers to drive.

47 The motor carrier as well as the examining physician can be held liable for damages that occur if a driver is erroneously found qualified to drive and has an accident.

48 True story: File completed in TX faxed to IN for review File completed on Friday Driver assigned truck on Friday Accident on Saturday, left turn over the top of an occupied Lincoln Driver left the scene Driver tested positive for alcohol after accident

49 True story (continued) TX MVR didn’t divulge prior drug/alcohol related problems during teenage years. IN review of long form physical indicated driver should not have even been hired. Vision in one eye was 20/50.

50 Permitting falsification of logs

51 Failure to review drivers daily logs and verify for accuracy

52 Failure to establish and follow a policy of progressive disciplinary action

53 Requiring a driver to transport a shipment when time or distance would make it unlawful under the “Hours of Service” regulations.

54 Permitting or requiring Drivers to operate in excess of posted speed limits

55 Just saying “no” extends beyond driver hiring………..

56 Loss of Assets

57 Accident Costs

58 Monetary costs of Accidents Injuries to drivers Injuries to other parties Damage to tractor/trailer Damage to other vehicles or objects Damage to cargo Wrecker fees Environmental clean up Insurance deductibles Administration time Attorney fees Punitive damages

59 Costs in addition to monetary Quality of life for driver Quality of life for other drivers involved Relationships with shippers Increased DOT audits Perception of the public Insurance is harder to get Your self-confidence

60 Your driver has been involved in a serious accident….. This is usually when a trucking company realizes they simply didn’t do enough to implement important safety policies and procedures

61 Once an accident has occurred, You are out of time and luck.

62 Legal Expenses Negligent Hiring Negligent Entrustment Negligent Retention Punitive Damages Cost of Defense

63 Negligent Hiring There is an accident…what if your driver should never have been hired to drive commercially in the first place? What if they uncover a history of serious traffic violations?

64 Negligent Hiring Hard to defend a driver with a history of recklessness even if he wasn’t at fault in a particular accident.

65 Negligent Entrustment Places the responsibility for driver error, recklessness, and incompetence on the motor carrier employer and fleet manager

66 Negligent Entrustment Hiring a driver without conducting past employment inquiries Using a driver whose license or physical has expired Using a driver with a poor motor vehicle abstract Forcing a driver to drive without available hours

67 Punitive Damages A business can’t be sentenced to death A hard hit in the pocketbook can make reprehensible decisions that seemed at first glance profitable, ultimately very costly.

68 When you have to face the judge and jury will you be able to show you are serious about your safety responsibilities or will you appear irresponsible and negligent in your duty to protect public safety?

69 Trucking industry is highly regulated Determining negligence is a simple task.

70 If a newly hired driver with a history of moving violations is involved in a speed-related crash, can you justify your hiring decision?

71 If one of your drivers is involved in a fatal accident, will the plaintiff’s attorney uncover information about your driver that you should have known?

72 Once an accident happens, it will be too late to correct deficiencies or to talk about what you “planned to do”.

73 The jury’s perception of your company will be based on what you failed to do before the accident.

74 A recent study by “Jury Verdict Inc. Plaintiffs are awarded damages about 53% of the time…….

75 ….when a trucking company is involved, The plaintiffs win at the rate of 80%

76 Saying “no” carries it’s own set of liability issues Your decision cannot be discriminatory Your decision cannot be influenced by prior work related injuries. Equal Employment Opportunity Act Fair Credit Reporting Act Americans with Disabilities Act

77 Consult your attorney for further advice. Put your policies and procedures in writing and then follow them.

78 ROAD TO RECOVERY Commit to safety Do the Right Thing Select the Right People Train and retrain Let them know what is expected Communicate safety Recognize and reward safety Get drivers involved Get families involved Evaluate Measure Set higher goals for continued improvement

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