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LLamasoft Customer Support. © 2013 LLamasoft, Inc. All Rights Reserved Customer Success at LLamasoft Mission Ensure customers are successful in pursuit.

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Presentation on theme: "LLamasoft Customer Support. © 2013 LLamasoft, Inc. All Rights Reserved Customer Success at LLamasoft Mission Ensure customers are successful in pursuit."— Presentation transcript:

1 LLamasoft Customer Support

2 © 2013 LLamasoft, Inc. All Rights Reserved Customer Success at LLamasoft Mission Ensure customers are successful in pursuit of supply chain design excellence with our products and services Expect an Engaging, Active Experience  Access to Prompt Expert Technical Support: Typical time to resolution is within 6 hours – 1 out of every 3 customers engage our Support team each month Four dedicated staff and 65+ solutions experts across the globe to assist as needed Experts includes 8 PhDs in our Applied Research group, a Solutions Architecture team and over 300 years of supply chain design experience within our Solutions Delivery team  Expect Improvements Frequently: We aggressively improve our tools with over 45 staff dedicated to enhancements and developing new products

3 © 2013 LLamasoft, Inc. All Rights Reserved Customer Success at LLamasoft  Voice of the Customer is Loud and Clear Participate in surveys that help to improve your experience – we send periodic queries to help guide our Products and Customer Experience improvement efforts After training or projects, we ask for your feedback and incorporate your opinions When you engage our Support Team, we give a clear, unfiltered voice to our Product Team to improve our tools  Engage in Supply Chain Design Best Practice Opportunities: Build your expertise and quickly Attend our Summer Conference on supply chain design with innovated topics and a dynamic agenda Regional supply chain design best practice meetings Partner with us on a project to tap into a broad base of experience in supply chain design Online Customer best practice forum (coming soon!) Receive expert training with our professional education staff

4 LLamasoft Solutions

5 © 2013 LLamasoft, Inc. All Rights Reserved Engagement Options to Fit your Requirements LLamasoft Solutions

6 Alternate slides for LLamasoft overview

7 © 2013 LLamasoft, Inc. All Rights Reserved LLamasoft Overview Optimize their end-to-end supply chain operations Reduce corporate risk and identify major cost savings Perform continuous what-if analysis The global leader in Supply Chain Design technology & solution services Focused 100% on Supply Chain Modeling & Scenario Analysis Headquartered in Ann Arbor, MI with support centers around the world We are: We enable companies to:

8 © 2013 LLamasoft, Inc. All Rights Reserved LLamasoft Overview Optimize their end-to-end supply chain operations Reduce corporate risk and identify major cost savings Perform continuous what-if analysis The global leader in Supply Chain Design technology & solution services Focused 100% on Supply Chain Modeling & Scenario Analysis Headquartered in Ann Arbor, MI with support centers around the world We are: We enable companies to:

9 © 2013 LLamasoft, Inc. All Rights Reserved LLamasoft Overview Global leader in Supply Chain Design Offices in 6 countries Flagship launch 2001 Privately held HQ Ann Arbor, Michigan 12 years of growth, 70% year over year 150+ employees Background

10 © 2013 LLamasoft, Inc. All Rights Reserved Who Works With LLamasoft Leading Consulting & Supply Chain Practice Groups A network of over 100 partners providing comprehensive supply chain design solutions for customers around the world Strategic Alliances provide additional value for clients Certified partners deliver on LLamasoft solutions Worldwide partner network ensures presence in every corner of the globe The world’s largest supply chain practice groups extend the value of LLamasoft offerings to their customers

11 © 2013 LLamasoft, Inc. All Rights Reserved Supply Chain Design Metrics Sustainability Greenhouse Gas Emissions / Energy Hazardous or Banned Content Waste Supply Chain Facility and Equipment Footprint Inventory & Capacity Complexity, Sourcing Financials Profit, Total Cost, Total Revenue Fixed and Variable Facility Costs Transportation, Inventory, Taxes Service On Time Delivery Fill Rate Coverage Supply Disruption Transportation Variability Demand Volatility Supply Volatility Sensitivity to Costs Natural Disasters, Structural/Geographic Geopolitical Change R I S K

12 Project Methodology & Knowledge Transfer

13 © 2013 LLamasoft, Inc. All Rights Reserved Project Methodology Project Specification & Scoping Data Collection & Analysis Baseline Modeling & Validation Scenario Analysis Business Plan Knowledge Transfer Business objectives and problem definition Existing supply chain structure and processes Analysis objectives & high-level scenario definitions Project Scope Modeling strategy Data requirements Detailed Project Plan and Timeline Team assignments Summary of input data in multiple formats Trends and patterns Documentation of any assumptions or alternative methods for data gaps Validated baseline model Documentation of validation criteria Comparison of operational and financial statistics against model results Baseline presentation Cost summaries by categories (e.g. transportation, handling, production, inventory, fixed and variable costs) Service metrics (e.g. delivery times and service levels) Capacity utilizations Detailed maps for supply chain flows CO2 emission implications Reports interpreting scenario results Comparison of cost and service across scenarios Scorecard comparison of scenarios along qualitative measures Business case Implementation roadmap Final executive presentation Knowledge transfer Training Support for other supply chain projects Steering Committee and Reference Group LLamasoft – Customer Project Team

14 © 2013 LLamasoft, Inc. All Rights Reserved Quick Start Program Project Specification & Scoping Data Collection & Analysis Baseline Modeling & Validation Scenario Analysis Business Plan Knowledge Transfer Business objectives and problem definition Existing supply chain structure and processes Analysis objectives & high-level scenario definitions Project Scope Modeling strategy Data requirements Detailed Project Plan and Timeline Team assignments Summary of input data in multiple formats Trends and patterns Documentation of any assumptions or alternative methods for data gaps Validated baseline model Documentation of validation criteria Comparison of operational and financial statistics against model results Baseline presentation Cost summaries by categories (e.g. transportation, handling, production, inventory, fixed and variable costs) Service metrics (e.g. delivery times and service levels) Capacity utilizations Detailed maps for supply chain flows CO2 emission implications Reports interpreting scenario results Comparison of cost and service across scenarios Scorecard comparison of scenarios along qualitative measures Business case Implementation roadmap Final executive presentation Knowledge transfer Training Support for other supply chain projects Steering Committee and Reference Group LLamasoft – Customer Project Team

15 Next Steps

16 Supply Chain Design Client Use Cases

17 © 2013 LLamasoft, Inc. All Rights Reserved What Does My Supply Chain Look Like?

18 © 2013 LLamasoft, Inc. All Rights Reserved Four Regional Distribution Centers

19 © 2013 LLamasoft, Inc. All Rights Reserved Customers Throughout the Country

20 © 2013 LLamasoft, Inc. All Rights Reserved Widely Varying Demand by Customer

21 © 2013 LLamasoft, Inc. All Rights Reserved As-Is Costs and Operations FinancialServiceRiskSupply ChainSustainability

22 © 2013 LLamasoft, Inc. All Rights Reserved Optimized As-Is Supply Chain FinancialServiceRiskSupply ChainSustainability

23 © 2013 LLamasoft, Inc. All Rights Reserved Supply Chain Segmentation FinancialServiceRiskSupply ChainSustainability

24 © 2013 LLamasoft, Inc. All Rights Reserved Safety Stock Optimization FinancialServiceRiskSupply ChainSustainability Demand & Lead Time Profiling Multi-Echelon Safety Stock Optimization Key Benefits and Usage Multi-Echelon Safety Stock optimization allows the model to achieve savings in working capital while simultaneously maintaining or increasing service level to stores Scientifically quantify cost or benefits of service level, sourcing, and contractual lead time agreement changes. Combine with network optimization to set optimal inventory planning policies. ie Reorder point, order quantities by site by product Model can automatically profile historical sales data or use forecast and forecast error as inputs IO Select functionality allows automated filtering of products with non- normally distribution demand Sourcing Variability Demand Variability Transport Time Variability Transport Time Variability Transport Time Variability Production Variability $$$ Finished Goods Holding Costs $ Increasing OTIF to 97% increases working capital by 14% while Decreasing OTIF to 93% decreases working capital by 10%

25 © 2013 LLamasoft, Inc. All Rights Reserved Optimized As-Is Supply Chain FinancialServiceRiskSupply ChainSustainability

26 © 2013 LLamasoft, Inc. All Rights Reserved New Optimal Structure FinancialServiceRiskSupply ChainSustainability

27 © 2013 LLamasoft, Inc. All Rights Reserved New Transportation Routes FinancialServiceRiskSupply ChainSustainability

28 © 2013 LLamasoft, Inc. All Rights Reserved Designing An Optimal Supply Chain FinancialServiceRiskSupply ChainSustainability

29 © 2013 LLamasoft, Inc. All Rights Reserved Service Based Optimization FinancialServiceRiskSupply ChainSustainability Center of Gravity Greenfield Formulation Service Based Greenfield Formulation 1 Day service increases by 38% from baseline with Center of Gravity Analysis. It further increases by 5% when Service Based GF Analysis is applied Key Benefits and Usage Depending on the objective, Greenfield analysis can either be performed using Center of Gravity or Service Based methods Service Based Optimization allows the model to decide “How Many?” And “Where?” given customer locations and service requirements. Service Based Optimization can provide a strategic advantage from a service lead time perspective. The objective is to cover the most number of customers using the fewest number of distribution points within a defined set of service goals. Center of Gravity Formulation solves the “Where?” question given customer locations, demand volumes and number of DCs as inputs. The Center of Gravity method can often yield the lowest cost solutions from a freight perspective. It is often utilized for completely realigning the current footprint or identifying the next best location to setup a facility.

30 © 2013 LLamasoft, Inc. All Rights Reserved Sales & Operations Planning FinancialServiceRiskSupply ChainSustainability Sales & Operations Planning Pre-Position Pre-Build Demand

31 © 2013 LLamasoft, Inc. All Rights Reserved Business Continuity Planning Facility Outage Simulation FinancialServiceRiskSupply ChainSustainability Business Continuity Plan Baseline Sourcing Pattern Predict & Visualize Operational Impacts with Discrete Event Simulation Stock Out Storage Capacity Limit Reached Huanghua DC shut down increases freight spend by 2% while service distance increases by 7%

32 © 2013 LLamasoft, Inc. All Rights Reserved Risk Management Commodity Pricing Shocks FinancialServiceRiskSupply ChainSustainability Business Continuity Plan Baseline Sourcing Pattern Key Benefits and Usage At 180% increase in fuel price, freight spend justifies setting up operations locally for sourcing SUPPLIER INBOUND LANES WRDC TO DC TRANSER LANES SUPPLIER INBOUND LANES WRDC TO DC TRANSER LANES Pre-plan supply chain responses in response to various risks in supply, demand, weather and geo-political events. Identify optimal alternate suppliers, carriers, production sites, distribution paths, etc. prior to supply chain risk events occurring Understand the impact to capital expenditures, operating expenses and service to customers Combine optimal designs with discrete event simulation to predict and anticipate impact to daily operations Model varying lengths of risks for different supply chain responses

33 © 2013 LLamasoft, Inc. All Rights Reserved Sustainability Optimization FinancialServiceRiskSupply ChainSustainability 35% GHG Reduction Network Profile Baseline GHG Network Profile Key Benefits and Usage Quantify financial benefit or costs of achieving sustainability goals Built in published emission factors accurately models and outputs emissions from various forms of transportation Optionally, carbon offsets are calculated as a part of the profit and loss calculations Fees and duties as a result of non-green equipment/facility usage can be incorporated into the overall profit and loss calculations Ramp up of sustainability efforts can be modeled as a multi-year green house gas reduction initiative STANDARD NON-GREEN CARRIER REDUCED EMMISSIONS CARRIER STANDARD NON-GREEN CARRIER REDUCED EMMISSIONS CARRIER

34 © 2013 LLamasoft, Inc. All Rights Reserved Tax/Duties Optimization FinancialServiceRiskSupply ChainSustainability Optimized Network without Tax Considerations Key Benefits and Usage Optimize network with tax/duties considerations Apply tax/duties/tariffs based on transfer pricing across regions Calculate tax/duties/tariffs based on revenue Calculate tax/duties/tariffs based on import/export arrangements Capture region specific product standard cost based on production cost and exchange rate differences Determine tax/duties/tariffs based on region to region movements Account for tax/duties/tariffs based on invoicing locations Tax Efficient Network

35 © 2013 LLamasoft, Inc. All Rights Reserved Freshness Considerations FinancialServiceRiskSupply ChainSustainability Baseline Sourcing Pattern Freshness Cycle Inventory Optimization Shelf Life Constrained Optimal Inventory True Cycle Evaluation Age Curve Generation Average Touches in SC Design Key Benefits and Usage Production with freshness – what if’s to optimize production lot size against probability of dumping Product flow contingency planning with freshness – flow paths that minimize freight, inventory and spoilage costs Inventory planning with freshness – minimize inventory with respect to shelf life, service level agreements and production constraints Ability to track to true age of productions Minimize obsolescence and cost write downs for high turn-over items (ie fashion, electronics)

36 Product Demonstration

37 © 2013 LLamasoft, Inc. All Rights Reserved Supply Chain Guru Modeling Elements

38 © 2013 LLamasoft, Inc. All Rights Reserved Supply Chain Guru Modeling Elements


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