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1 The Role of Utilities Jim Dollard Executive Director, ESB Business Service Centre & Electric Ireland Energy Action Fuel Poverty Conference 2014.

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Presentation on theme: "1 The Role of Utilities Jim Dollard Executive Director, ESB Business Service Centre & Electric Ireland Energy Action Fuel Poverty Conference 2014."— Presentation transcript:

1 1 The Role of Utilities Jim Dollard Executive Director, ESB Business Service Centre & Electric Ireland Energy Action Fuel Poverty Conference 2014

2 Electric Ireland Background Ring-fenced retail arm of ESB Electric Ireland brand est to meet deregulation requirements Customers & Markets 1.5m customers in All Islands market Highest customer satisfaction rating in SEM 37% share of all Islands market Products Electricity Gas Home efficiency services Fuel Poverty Conference 20142

3 A changing energy landscape Fuel Poverty Conference Reliability Sustainability Affordability

4 From an Energy Supplier perspective Title of presentation and date4 CER Definition Energy Supplier focus No Industry Definition Not currently possible for Energy Supplier to identify / segment Energy Poor! Energy Poor VulnerableCustomer IndebtedCustomers

5 5

6 Title of presentation and date6

7 Annual Disconnections per 10K Domestic Customers 7 Disconnections down to 5k in now down further 600 YTDUp to 40% of disconnections are vacant premises

8 Electricity PAYG Meters 8

9 The voice of the customer Title of presentation and date9 I am I hated opening the bills and dreading the amount I would have to pay in one lump sum More control over UR bills. Can be used to save up credit so u can have more money leading up to Christmas because of upfront credit No bills and easier to manage my money – no stress! For cheaper rates. No bills coming in the door. You have to pay first and then you can use it. It sets of an alarm when it’s running low. One less bill to pay. They won’t cut you off after 5pm if your credit runs out. Plus they let you run over a little. Wanted to budget and see how much I was using. It was recommended by many people.

10 Pay as You Go Customer in arrears makes contact Electric Ireland contacts ESB Networks < 1 hour installation time on site Network Technician explains how it works Special Help Line Title of presentation and date10 32k installed to date

11 Title of presentation and date11 Energy Efficiency Projects Before After 2 key projects in 2014 : SEAI Community Projects :  Support for 19 Residential and 12 Community Projects  Energy efficiency measures installed in c.1,000 homes Department Environment, Community and Local Government:  Energy efficiency measures completed in > 5,000 homes Mitchels Estate, Tralee

12 Promoting Energy Efficiency 12 €15k /r

13 Our approach to tackling fuel poverty Payment plans for customers who engage No-one who engages is disconnected PAYG meters 4% discount Free installation No bill shocks Energy Efficiency Initiatives & Education Collaboration with MABS and SVP Disconnections code / Moratorium Lowest rate of disconnections in the Irish Market Title of presentation and date13

14 The Energy Engage Code 14

15 Visit our stand to find out more 15 €15k /r

16 16 Thank You


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