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Spatial Analysis in Government Lecture 4- LAMA System By Guy Thigpen, M.Phil., MUSA.

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Presentation on theme: "Spatial Analysis in Government Lecture 4- LAMA System By Guy Thigpen, M.Phil., MUSA."— Presentation transcript:

1 Spatial Analysis in Government Lecture 4- LAMA System By Guy Thigpen, M.Phil., MUSA

2 Purpose of Lecture Review the LAMA project and the activities that made it possible Explore the processes that LAMA manages Examine potential improvements

3 Frameworks of Understanding Information Technology Process Improvement Systems Thinking Project Management

4 The Front Door The Virtual Land Bank On May 21, 2012 the Public facing website was made available to the general public for land sales.www.phillylandworks.org

5 LAMA’s Evolving Role Initiated to address finding in the PFM report Other Agencies could use similar solution so its audience expanded Front end work grew exponentially Timeframes did not expand at the same rate as additional work was added Technology change was also used as business process improvement

6 Step 1 - Requirements The consultant had an off the shelf product and needed direction to adapt to our business processes The various agency business processes were not recorded Many difficulties were encountered in documenting the business processes Utilized a risk managed project approach

7 LAMA Project Project Goal: – Develop a transparent, public friendly property management system that will make purchase of available city owned properties efficient and show on a website with a map for use by March 2012 Project Objectives/Milestones: – Review and correct accuracy of existing inventory list by agency – Map all business process related to acquisition, management, and disposition of City properties – Coordinate information with database and website vendors for customization of software and website – Train staff – Launch Website Rationale: – Add transparency to process of purchasing property from City – Cross-functional work-streams prioritized across multiple-agencies – Aggressive timelines

8 Timeline

9 Technical Scope

10 Define each process

11 Process Steps

12 Agent Based Model of Process

13 LAMA: The Answer

14 Installed in December of 2011 Used publically May 21, 2012 Features and Benefits The LAMA Product

15 As-Is Process Failures A number of clients were not processed – In 2009 and 2010 nearly 1,100 people expressed interest in PRA property and only 250 cases were processed Abnormally long waiting periods for some steps – Identifying ownership was a priority – Every property had to be appraised, adding 2 months before an offer can be made – Once price was determined, it was often higher than expected because of appraisal approach – City properties would be processed by one agency and approved by another, many cases would get lost between agencies Undue processing pressure – Council members would complain because things did not move at a regular pace – Reactive processing occurred based on political priorities – The financial goals were never met and no one knew how to fix the problem

16 Identified need to Improve Processes Use of Kaizen to transform the obsolete As-Is process to a lean Ideal process As-Is Process Ideal Process

17 Kaizen and PRA Dispositions

18 Upfront Pricing Focus The appraisal process consumes the majority of time for most potential sales, especially the small projects Many deals terminate when the appraisal is submitted since it may be higher than expectations Upfront pricing, similar to private transactions, would make all city programs more efficient The Automated Valuation Model (AVM), also known as a mass appraisal, can determine prices for all of the city’s surplus property

19 Other Items to Address Easier to use interface Obtain more information from applicants for decision makers Mobility for field staff

20 Upfront Pricing – The Hedonic Pricing Model 1000 ft ft. 500 ft ft ft. 100’ 50’ Location Characteristics Site Characteristics


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