3The DiSC ProfileThe DiSC Profile is a personality assessment (not test) that provides insights into natural and adaptable behavioral styles in relation to the workplace, leadership, project teams.https://www.onlinediscprofile.com/what-is-disc/
5direct, results-oriented, firm, strong willed, and forceful Dominancedirect, results-oriented, firm, strong willed, and forcefulTendencies: Needs Others Who:Getting immediate results * Weigh pros and consCausing action * Calculate risksAccepting challenges * Use cautionTaking authority * Research factsManaging Trouble * Deliberate before decidingSolving problems * Structure environment
6High D’s Environment Power and authority Prestige and challenge Opportunities for individual accomplishmentsWide scope of operationsDirect answersOpportunities for advancementFreedom from controls and supervisionMany new and varied activities
7High D’s Action Plan To Be More Effective Receive difficult assignmentsUnderstand that they need peopleBase techniques on practical experienceReceive an occasional shockIdentify with a groupVerbalize reasons for conclusionsBe aware of existing sanctionsPace self and relax more
8Outgoing, enthusiastic, optimistic, high- spirited, and lively InfluenceOutgoing, enthusiastic, optimistic, high- spirited, and livelyTendencies: Needs Others Who:Generating enthusiasm * Concentrate on tasksBeing articulate * Respect sincerityEntertaining people * Take logical approachParticipating in a group * Prefer to deal with things instead of people
9High i’s Environment Popularity, social recognition Public recognition of abilityFreedom of expressionGroup activities outside of the jobDemocratic relationshipsFreedom from control and detailOpportunities to verbalize proposalsCoaching and counseling
10High i’s Action Plan To Be More Effective Control timeMake objective decisionsUse hands-on managementBe more realistic appraising othersMake priorities and deadlinesBe more firm with others
11even-tempered, accommodating, patient, humble, and tactful Steadinesseven-tempered, accommodating, patient, humble, and tactfulTendencies: Needs People Who:Consistent/predictable * Are self-promotingDemonstrate patience * Apply pressure on othersShowing loyalty * Help prioritize workBeing a good listener * Able to multi-taskHandling excited people * React quickly to unexpected changeCreate stable, harmoniouswork environment
12High S’s Environment Maintenance of status-quo Predictable routines Credit for work accomplishedMinimal work infringement on home lifeSincere appreciationIdentification with a groupStandard operating proceduresMinimal conflict
13High S’s Action Plan To Be More Effective Be conditioned prior to changeValidate self-worthKnow how personal effort contributes to the group effortHave colleagues of similar competence and sincerityKnow task guidelinesHave creativity encouraged
14analytical, reserved, precise, private, and systematic Concientiousnessanalytical, reserved, precise, private, and systematicTendencies: Needs People Who:Follows directives * Delegate important tasksAdheres to standards * Use policies as guidelinesUses indirect approach * Encourage teamworkto conflict resolution * Initiate/facilitate discussionChecking for accuracy * State unpopular positionsAnalyzes performance * Make quick decisionscritically
15High C’s Environment Clearly defined performance expectations Values on quality and accuracyReserved, business-like atmosphereOpportunities to demonstrate expertiseControl over those factors that affect their performanceOpportunity to ask ‘why” questionsRecognition for specific skills and accomplishments
16High C’s Action Plan To Be More Effective Plan carefullyKnow exact job descriptions and performance objectivesSchedule performance appraisalsReceive specific feedback on performanceRespect people’s personal worth as much as their accomplishmentsDevelop tolerance for conflict
19Definition of Diversity Diversity is defined as the differences we recognizein ourselves and others,such as gender, culture, race, ethnicity, age, religion,sexual orientation, physicaland mental abilities.
20Definition of Diversity But diversity also encompasses so many other things such as economic status, point of view, job title, educational background, and political beliefs. We are all unique human beings.
21Dimensions of Diversity Age Physical Appearance Birth Order Physical Capability Education Political Affiliation Ethnicity Job Title Race Gender Religion Health Sexual Orientation Introvert/Extrovert Skills/talents Marital Status Nationality Technical proficiency Native Language Work ethic Parental Status Work Experience Personal Style Parenting Style Hobbies Athletic Abilities
22The Changing Nature of the Workforce This is the first time in history, where we have four generations working side-by-side in the workplace competing for the same jobs.
23Understanding Generations DO: Read each question and ask any participant to share their description(s) before you shares the definitions.SAY: “Let’s meet them” and go to the next slide.
24What’s a Generation?A group of people defined by age boundaries (those who were born during a certain era),they share similar experiences growing up, andtheir values and attitudes tendto be similar.
25What’s a Generation Gap? A generation gap occurs when older & younger people do not understand each other because of their different values, attitudes, opinions, habits, behavior, interests, communication styles, and experiences.
26TODAY’S GENERATIONAL WORKFORCE Pa 1.TODAY’S GENERATIONAL WORKFORCEMatures (Traditionalists) Born before 1945, they are late sixties and over today.Baby Boomers Born 1946 to 1964, they are in their sixties, fifties today.Generation Xers Born 1965 to 1980, they are in their late forties and late thirties today.Millennials (Gen Y)Born after 1980, they are early thirties and under today.Read slide andSAY: “Each generation is unique. During the 1st years of their lives, they shared a whole set of circumstances such as national events, trends, fads, music, leaders, media, which are large shapers of their personalities.”
27GENERATIONAL MARKERS MATURES BABY BOOMERS GENERATION X’ERS GENERATION Y’ERS MILLENIALSGreat DepressionElectrificationWorld War IICold WarCivil RightsWar on PovertyRace to SpaceAssassinationsVietnamImpeachmentAIDSVideo GamesHomelessnessFall of Berlin WallThe WebPovertyThe EnvironmentViolenceTerrorismTechnologySchool ShootingsRead slide andSAY: “Each generation is unique. During the 1st years of their lives, they shared a whole set of circumstances such as national events, trends, fads, music, leaders, media, which are large shapers of their personalities.”
28Generation Gaps How and where did Kennedy die? If you don’t think a generation gap makes a difference, think of this example:How and where did Kennedy die?Matures and Baby Boomers would say gunshots in Dallas, Texas. (currently 40+ years old)Generation Xers remembers a plane crash near Martha’s Vineyard, Massachusetts.(25 to 40 years old)Millennials might say “Kennedy who?” (5 to 29 years old)
29Is age a major factor at work? QUESTION: Do Workers of different generations blend as they work together?Is age a major factor at work?Source:HRI, 2001 Changing Workforce Survey
30What do they value at work? MaturesDependabilityLoyalty and traditionPersistenceHard Working and long hoursWork-life balance is a personal responsibilityWisdom and experience are better than ‘book smarts’Satisfaction of a job well done is reward enoughDon’t need feedback – no news is good newsSee changing jobs as carrying a stigma“I learned it the hard way and so will you”Key Words: Loyal and RationalRead Slide:Other notes:The United States population aged 65 and over is expected to double in size within the next 25 years. By 2030, almost 1 out of every 5 Americans -- some 72 million people -- will be 65 years or older. The age group 85 and older is now the fastest growing segment of the U.S. population.
31Baby Boomers Key Words: Optimistic and Positive Workaholics Accept StressTeam – orientedStatus/Titles importantWant money, promotional opportunitiesWant feedback once a year (with supporting documentation)Want support in finding meaning and balance between work/life.Key Words: Optimistic and PositiveRead Slide
32Gen-Xers, X-ers Expect close supervision Dedicated to goal achievement Desire for job security ; insecure; focus on employabilityDesire to be recognized; no ‘dues paying’Freedom is the ultimate reward; “free-agent” approach.Want immediate feedback – nowWant balance now – do not want to wait for a lifeChanging jobs is seen as necessaryThe more they learn, the more they will stay.Work life/ BalanceFun and communal workplaceRead SlideReference Notes: Skeptical of the “establishment”Resourceful and independentHate to be micro-managedQuick to leave for another opportunityRewarded by flexibility in the workplacePlace a high emphasis on work / life balance; 70 percent would choose time off instead of more money and 40 percent would choose time off over a promotionDefine their work by their projects80% of all new businesses started in the last three years belong to X-ersAverage 11 to 13 jobs per careerKey Words: Skepticism and caution
33Key Word: Realistic and Hopeful MillennialsDependent on close supervisionChallenge and variety seekingDistrust hierarchy and authorityContinuous development of skillsLack of loyalty – unwilling to commitWork/life balanceFun and communal workplaceWant meaningful work over rewardsWant immediate feedback – yesterdayWork isn’t everything – flexibility is keyExpect to change jobs – even careers – many timesBelieve that continuous learning is the way of lifeNo ‘dues paying’Other references:Realistic, optimistic, savvyTake a collaborative approach to workShare their ideas with managers and colleagues to get the job doneAverage 21 to 35 jobs per careerThey are not looking for career paths - they are looking for life paths.Key Word: Realistic and Hopeful
34HRI Depression 1927-1945 Baby Boom 1946-1964 Baby Bust 1965-1983 Workplace CharacteristicsDepressionBaby BoomBaby BustBaby BoomletMoney/principlesMixedManage (lead/follow)Care deeply aboutwhat others thinkWant others to workwith themTechnicallychallengedLip service to missionWant to winPrinciples/satisfactionLifestyle firstNo need to leadLoyal to skillsDon’t care whatothers thinkWork best aloneTechnicallysavvyCare about missionIndividual firstWant to win???Lifestyle firstDon’t care whatothers thinkWork best aloneTechnicallysophisticatedMust have missionIndividual firstWant to winStrong work ethicHoe to end of rowManageLoyal to employerIndependent butconventionalWork wellwith othersTechnicallysavvyFollow the leaderStrong chainof commandWant to winHRI
35Learn the four (4) Generation Characteristics Learn the four (4) Generation Characteristics. And find ways to interact with each group that will be mutually beneficial acknowledging their differences:MaturesBaby BoomersGeneration XMillennialWork Ethic and ValuesLoyalPractical, formalHard workRespect authoritySacrificeDuty before funAdhere to rulesLoyal, optimisticWorkaholicsWork efficientlyCrusading causesPersonal fulfillmentDesire qualityQuestion authorityTeam playerEliminate the taskSelf-relianceWant structure & directionSkepticalProve it to meInformalGoal –orientedoptimisitcWhat’s nextMultitaskingNo “dues paying”EntrepreneurialTolerantSocial activismWork is …An obligationAn exciting adventureA difficult challengeA contractA means to an endFulfillmentInteractive StyleGroup is more important than the individualLoves to participate in team meetingsEntrepreneurParticipativeRun in packsFeedback and RewardsNo news is good newsSatisfaction in a job well doneDon’t appreciate itMoneyTitle recognitionSorry to interrupt, but how am I doing?Freedom is the best rewardInstant gratification Whenever I want it, at the push of a buttonMeaningful workMessages That MotivateYour experience is respectedYou are valuedYou are neededDo it your wayForget the rulesYou will work with other bright, creative peopleWork and Family LifeWork-life balance is a personal responsibilityNo balanceLive to workBalanceWork to liveRead Slide & cite Examples:SAY: Managing across generations is simply understanding the differences and similarities between the generations and to try to build bridges to lessen the gapsGen "X"
36Appreciate their strengths, values, and expectations Appreciate their strengths, values, and expectations. Instead of harbouring frustration over generation differences, focus on the positive attributes your people possess and create an environment that appeals to all.In a Nutshell…MaturesWork hard, respect authority, follow rules, believe in paying their dues, being loyal to institutions, and the customer is always rightBoomerWork hard and long (workaholic), work efficiently, want to be respected and rewarded, like being competitiveXerWork smarter-not harder, multi-tasker, work to live, don’t micromanage me, thank me often, lighten upReview Slide & ask participants the question at the bottom of the slide.MillennialsImportant and interesting work first, mentor me, I want goals and direction, what’s in it for me, let me have funGen "X"
37Strengths on the Job: stability, dedication and loyalty Workplace strategies for coaching and managing MaturesStrengths on the Job: stability, dedication and loyaltyDO:Ask what has worked for them in the pastAcknowledge their contributionsLet them define quality; focus on qualityShow Respect.Appreciate their dedication.Offer opportunities for them to mentor.DON’T:Attempt to wow them with dataForce the use of technology unnecessarilyFirst, we are going to show respect – called deference . Give some deference to this generatio for the life threy lived and worked done. We do this by listening to them ….acknowledge By listren to theirValue of experienced workers It is an accepted truth today that our culture favors youth. But in the business world, there are many reasons for small companies to do just the opposite. Older employees offer experience, reliability, stability and wisdom. Veteran workers often have the experience to know what will work and what won’t––a skill that cannot be taught. When involved in split-second decisions, such experience can save a company time and money.Gen "X"
38Workplace strategies for coaching/managing Boomers Strengths on the Job: teamwork and dedication-workohilic and competitiveDO:Show them how you can help them use time wiselyAssess their comfort level with technology in advanceAcknowledge their time spent in the workplaceDemonstrate the importance of a strong teamUse optimistic language; Speak in an open direct styleOffer meaningful work and recognition as appropriate.Follow up and check in and ask how the individual is doing on a regular basisDON’T:Assume you understand or know their needs in advanceAssume technology is the solutionAssume they’ll tell you if they are struggling-you need to check in.Read SlideGen "X"
39Workplace strategies for coaching/managing X’ers Strengths on the Job: adaptability and bridge-builders-cynical and pessimisticDO:Put all the options on the tableBe prepared to answer “why”Present yourself as an information providerAppear to enjoy your workFollow up and meet your commitmentsGive them space.Get over the notion of dues paying.Push them to keep learning.DON’T:Try to underplay the challengeView questions as an implied challengeRead SlideLoyal to people, not companies.Gen "X"
40Workplace strategies for coaching/managing Millennials Strengths on the Job: team oriented and resilient-busy, stressed, ambitiousDO:Provide timely feedback.Offer peer-level examples.Spend time providing information and guidance.Be impressed with their decisions.Challenge them.Ask them their opinion.Find them a mentor.Demonstrate personal relevanceDON’T:Create a stressful environmentForget the importance of the individualRead SlideGen "X"
41“Me” ChartMENOTE: It’s best to have this “Me Chart” as a separate handout.Instruct participants to select ten dimensions of diversity and complete the “me” chart. They are to give specific information about themselves. They will be sharing this information with the group.
42Exclusion not including anyone/anything that is “different” using “ Exclusion not including anyone/anything that is “different” using “..isms” as barriers to acceptance: racism, ageism, sexism, elitism,
43Diversity presence of differences that can be used to differentiate groups from one another
44InclusionRecognizing that we are one even though we are not the same