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RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division “Procurement & Planning” National Digital Radio Service.

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Presentation on theme: "RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division “Procurement & Planning” National Digital Radio Service."— Presentation transcript:

1 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division “Procurement & Planning” National Digital Radio Service in Ireland An Garda Siochana – Telecommunications Division Sgt James Leonard Presentation to RCEG Meeting - 11 th April 2013

2 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division Agenda  NDRS – A Brief Overview  NDRS Procurement  Timelines to the NDRS Contract  NDRS Planning  Garda Project Team  Steps to Migration (Strategy, Communications, Integration, Testing)  Key Lessons Learnt

3 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division NDRS – A Brief Overview  The National Digital Radio Service (NDRS) contract was awarded to Tetra Ireland on May 1 st  The NDRS is based on a managed service model with designated Government agencies paying a monthly subscription fee. Garda is the largest user with subscriptions.  Garda migrated onto the NDRS on a Divisional basis over a 24 month period.  Circa 600 sites (green field, third party & state owned) deliver the following coverage;  Handportable In-Building Coverage – 100% of specified buildings (2000)  97.1% HP coverage on whole land mass  99.3% Mobile coverage or all roads, railways and canals.  98.2% of offshore waters to 20km  96% Mobile and 88% HP Overlapping coverage.

4 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division NDRS – A Brief Overview Mobile CoverageHandportable Coverage

5 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division NDRS Procurement

6 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  The Business Case for the NDRS commenced– Jan 2003  The main body of this business case explored four (4) main ownership and operation models;  Government Owned – Government Operated (“Go-Go”)  Government Owned – Company Operated (“Go-Co”)  Outsourced Service Provision (“OSP”)  Public Private Partnership based on asset sharing (“PPP”) Note: A “Value for Money” analysis was conduct by AGS on the four (4) main ownership and operation models. NDRS Procurement – Timelines to the NDRS Contract

7 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Consultations with Dept of Finance on Garda user requirements began – Nov 2004  A National User Requirement Evaluation was commenced by Garda Telecom.  Allowed feedback from end users on “what was needed”. (Yellow Map & Indoor)  Formed basis of how RFT was written and fundamentally determined how the NDRS was built. ( Extract from RFT on Mobile Coverage Requirements ) The network must provide mobile radio coverage with a probability of coverage of at least 96% on all categories of roads (i.e., surfaced roads under the management of the local County Council or the NRA), railways, major lakes, canals, and navigable rivers, within any 1 kilometre grid square on any OSI discovery series maps (1:50000 metres) set out at Figure 1, throughout the Republic of Ireland, including its islands and sea areas up to 20 kilometres offshore to support inshore operations. NDRS Procurement – Timelines to the NDRS Contract

8 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Business Case was submitted to Dept of Finance (considering OSP) – Dec 2005  NDRS Procurement Group formed – Jan 2006  Chaired by Dept of Finance  All Government agencies were represented and had an input.  Group conducted a comprehensive risk assessment under key headings  (Procurement, Financial, Security, Services, Contract, Health & Safety).  Agreed RFT award criteria.  NDRS RFT was sent to marketplace – June 2006 NDRS Procurement – Timelines to the NDRS Contract

9 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  The key elements of RFT included;  The RFT did not specify TETRA as the technology. (“Digital radio services provision”)  Prior to a contract being agreed, the preferred service provider had to prove their capability to deliver the service solution it had proposed through a Service Performance Evaluation (SPE)  The State was willing to make Garda sites (including masts) and other State owned properties available to the chosen provider.  Detailed Service Requirements were specified in RFT – Coverage, National Mobility, Integration, Resilience, Security, Quality of Service, Terminal Mode of Operation, Resource Experience, SLA’s  NDRS Pre-Qualifier for the RFT completed – Dec 2006 NDRS Procurement – Timelines to the NDRS Contract

10 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  NDRS - RFT Evaluation Began – Jan 2007  A total of five (5) vendors were involved in the tendering process  6 person evaluation team (multiple government agencies)  6 months of evaluation (reading, assessment, very time consuming)  Meeting with Tenderer’s on clarifications  Procurement Group evaluated and scored each Tender – June 2007  Tetra Ireland chosen as the “preferred bidder” – Sept 2007  Preferred Bidder status based on technical and financial evaluations;  Technical Merits & Suitability of the Proposed Service Solution  Financial & Legal Evaluation  Service & Support Arrangements, SLA’s & Associated Penalties  Training  Terminals (GCK) NDRS Procurement – Timelines to the NDRS Contract

11 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division NDRS Procurement – Timelines to the NDRS Contract  Tetra Ireland commenced build of Special Performance Evaluation Area - Oct 2007  SPE - 15 sites in DMR (urban & rural), 3 month build, TI covered costs.  The SPE was extremely important as it.  Indentified Tetra Ireland’s ability to build-out a network.  Indentified unknown issues (terrestrial & cable tv interference, clutter model)  Conducted Operational Scenarios (blue light agencies)  Fleetmap Workshops.  SPE Evaluation Completed – April 2008  NDRS Contract Signed with Tetra Ireland – May 1 st 2008 Note: Tetra Ireland still needed to apply and wait to be issued with an “Operators Licence”

12 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division NDRS Planning

13 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Project Board ( 8 Persons) – Overseen activities and decision making board.  Project Manager (1 Person) – Overall responsibility for Migration of NDRS  Project Implementation (4 Staff) – Procurement, Logistic Services, Data Gathering, Vehicle Installations, Auditing, Subscription & Billing Mgt, Quality Assurance, ICCS Integration.  Radio Propagation & Infrastructure (5 Staff) – Coverage Testing, Fleetmapping, Codeplugs, Site Readiness, Security Audits, Station Installations, Stock Mgt, Voice Recording, iTM, E2E, AVPLS.  Project Planner (1 Technical Resource) – Project Plan, Risk Register, Issue Log.  Technical Writer (1 Technical Resource)– Policy & Procedure  PPMO (3 Admin Staff) – Project Management Office  GSMC (3 Units on Roster basis) – Garda Services Management Centre  Garda Change Management & Garda College (Briefings & End User Training) NDRS Planning – The Garda Project Team

14 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Preparation for the move to the new National Digital Radio Service began in Sept 2007 between Tetra Ireland and the Garda Project Team.  Business Case Objectives were broken into thirty six (36) work streams and managed to implementation.  Twelve (12) roll-out phases were identified to achieve national rollout over 24 months across all the Garda Regions & Divisions.  Key areas to successful Migration were identified, including; Strategy, Communications, Integration and Testing  When fully completed in April 2011, the rollout of the NDRS to the organisation integrated14,000 Garda Officers, 2,500 vehicles and 700 Garda stations nationwide. NDRS Planning – Steps to Migration (Overview)

15 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Phased Divisional Migration within Regions  Just in time Equipment Procurement & Provisioning.  Just in time training.  Advance dual fit of Stations and Vehicles.  Temporary Vehicle Fleet.  Local Liaison Personnel. NDRS Planning – Steps to Migration (Strategy)

16 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Two day live roll-out. (To cover different shifts)  Trained Help Desk and Service Management Support.  Note: Help Desk Support / Service Management Centre was essential for user support and reporting on service performance.  Application of Lessons learned after each divisional migration.  Proven Contingency Plans in place.  Operational Continuity Plans in place. NDRS Planning – Steps to Migration (Strategy)

17 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Conducted Pre-migration Briefing with each Region.  Conducted Pre- Go-Live Briefing with each Division.  Conducted Technical Briefings with Telecommunications Staff.  Early and regular engagement with the Representative Associations.  Preparation and Issue of Bulletins to the Organisation.  “On-the-Ground” support for each Divisional migration. NDRS Planning – Steps to Migration (Communication)

18 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Integration of existing ICCS in DMR Control Room with NDRS.  Develop & Certify ICCS Integration Software.  Integration Testing.  Soak Test.  Contingency Planning in particular for System Integration is essential.  Motorola Radio Dispatching Equipment (no telephony)  Provision of a Managed Voice Recording Service on NDRS.  Integrated Terminal Management – iTM. NDRS Planning – Steps to Migration (Integration)

19 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Radio Profile Testing.  Fleet map testing (fleet map loaded and scenario tested)  Terminal code plug testing (before delivery)  Coverage Testing – Extensive – 3000 Indoor & in excess of 100,000 km of roads.  Pre- Go-Live QOS Testing in the DMR by AGS highlighted issues.  AGA Coverage (subscriber class / neighbour lists)  Call dropping  Radio scanning excessively (FRT / SRT)  Interference recognised.  Some instances of coverage not meeting RFT requirements NDRS Planning – Steps to Migration (Testing)

20 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Switch Fail-over tested.  Local Site Trunking.  Base station coverage overlap.  Boomer network.  Resulted in optimisation of network and additional infrastructure been required. NDRS Planning – Steps to Migration (Testing)

21 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division Key Lessons Learnt

22 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Conduct a National User Requirement Evaluation  Complete a Special Performance Evaluation (SPE).  Invest in appropriate coverage testing equipment and test all functions and features extensively.  Purchase Terminals with common firmware release.  Take time in developing the Fleetmap. Conduct Scenarios.  Ensure base stations are configured with “all start” Key Lessons Learnt

23 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Terminal Evaluation – Involve your end users.  Liaison Inspectors.  Project Management E2E KMF – different terminal vendors – license issue.  Outsourcing Communications Mast Infrastructure & Development.  Health & Safety (audio testing, wearing of hp, clips for bikers). Key Lessons Learnt

24 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division  Policy & Procedure (lost radios etc..).  User Training – in house.  Stock Management – in house.  Software Release Migration – tested in the field first.  Radio Control Head & Transceiver maintenance.  Complete User Evaluation post Go-live. Key Lessons Learnt

25 RCEG Meeting 11 th April 2013 Dublin – “Procurement & Planning of NDRS” – Garda Telecom Division Thank You


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