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Generational Change – Helping the Veterans and Boomers to work with Generation Next Simon Willcock August 2008.

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Presentation on theme: "Generational Change – Helping the Veterans and Boomers to work with Generation Next Simon Willcock August 2008."— Presentation transcript:

1 Generational Change – Helping the Veterans and Boomers to work with Generation Next Simon Willcock August 2008

2 Dr AB Has recently moved to your community with her partner and five year old child. Has extensive past experience in Child health and Mental Health, both of which would be welcome in your practice. When offered a position, Dr AB states that she will only work to 3.00 p.m., three days per week, with no overtime or weekend work.

3 Dr XY An enthusiastic Basic Term registrar who wants to be a procedural GP. At a meeting of the practice principles, he states that the practice is not meeting its obligations in terms of face to face teaching, and that he has some ideas as to how this could be rectified.

4 So….. ….. How do we feel? ….. How should we respond?

5 The Generation Gap! “ It’s becoming conventional wisdom that recent medical graduates are reluctant to accept the responsibility of sole practice in country areas or to work long and anti-social hours… If so, what coming generations of doctors might gain in lifestyle could be offset in lost community standing through forgone opportunities to serve and inspire others.”

6 Shame on you! “It wasn’t that doctors of previous generations were workaholics … Rather they had a finely honed sense of the hierarchy of needs and believed that the mark of a leader was to look after others first. In those more stoical times, medical families were prepared to accept that they had to share their husband and father with people whose immediate need might be greater than theirs.” Tony Abbott – Australian Doctor magazine, 9 June 2005 (Former Minister for Health, and Classic Baby Boomer!)

7 The career expectations of medical graduates today differ vastly from the expectations of their colleagues from previous generations. Research …. demonstrates that junior doctors make career choices based on pragmatic factors, such as income expectations, working hours, length of training time and availability of part-time work, with sense of vocation being a secondary consideration. Dr Clare A Skinner (MJA) 2006; 185 (1): (Gen X’er)

8 Lifestyle! Bah…..Humbug! Lifestyle! Bah…..Humbug!

9 What does this mean? 1.Are generation X and Y doctors “different” from their predecessors in their approach to work? 2.If they are working differently, is this because - they really are less motivated, altruistic or robust? or - they are basically the same, but adapting to a changing world?

10 The Way we Work

11 Are we “different”? Medical students are the same as other young Australian adults in terms of psychological morbidity Medical students are the same as other young Australian adults in terms of psychological morbiditybut Medical graduates have higher levels of burnout and psychological morbidity than the general Australian population (Willcock et al – 2004) Medical graduates have higher levels of burnout and psychological morbidity than the general Australian population (Willcock et al – 2004) There is no evidence to suggest that recent graduates have differing psychological profiles to their predecessors (high in emotional sensitivity, obsessive behaviours etc.) There is no evidence to suggest that recent graduates have differing psychological profiles to their predecessors (high in emotional sensitivity, obsessive behaviours etc.)

12 So…. 1.Are the observed differences due to generational change? 2.If so, what are the implications of generational change? 3.How do we adapt positively to this change?

13 Richard Lewis – Florida Radiology Imaging - Organisational Behaviour meets Gen. X and Y - a Practical Approach - (2005) Richard Lewis – Florida Radiology Imaging - Organisational Behaviour meets Gen. X and Y - a Practical Approach - (2005) Jennifer Moody – Recruiting Generation X Physicians - NEJM; Jan-Feb,2002 Jennifer Moody – Recruiting Generation X Physicians - NEJM; Jan-Feb,2002

14 Which of these events do you remember from Primary School? VJ day VJ day The First Moon Landing The First Moon Landing 9/11 9/11 Shooting of John Lennon Shooting of John Lennon Melbourne Olympics Melbourne Olympics The First Gulf War The First Gulf War The Dismissal The Dismissal The 1929 Wall Street Crash The 1929 Wall Street Crash

15 Which of these events do you remember from Primary School? VJ day (1945) VJ day (1945) The First Moon Landing(1969) The First Moon Landing(1969) 9/11(2001) 9/11(2001) Shooting of John Lennon(1980) Shooting of John Lennon(1980) Melbourne Olympics(1956) Melbourne Olympics(1956) The First Gulf War(1991) The First Gulf War(1991) The Dismissal (1975) The Dismissal (1975)

16 The Veterans Born 1922 – 1944 (now 62 – 84 years old) Stock market crash – 1929 Stock market crash – 1929 The abdication crisis – 1936 The abdication crisis – 1936 The Bombing of Darwin – 1942 The Bombing of Darwin – 1942 VJ day – 1945 VJ day – 1945 Korean War Korean War The Cold War The Cold War

17 Veteran values and traits Hard Work and Thrift Hard Work and Thrift Dedication and Sacrifice Dedication and Sacrifice Respect for Authority and strict adherence to rules Respect for Authority and strict adherence to rules Duty before Pleasure Duty before Pleasure

18 Veterans in the workplace Seniority and age are directly correlated Seniority and age are directly correlated Acceptance of directive leadership Acceptance of directive leadership Obedience and Conformity over Individualism Obedience and Conformity over Individualism Work ethic relates to a “manufacturing” economy (level of input correlates with amount and quality of product) Work ethic relates to a “manufacturing” economy (level of input correlates with amount and quality of product)

19 The Baby Boomers Born 1945 – 1964 (now years old) Television Television Rock Music Rock Music The Pill The Pill Moon Landings Moon Landings The Kennedy assassination (USA) The Kennedy assassination (USA) Sir Robert Menzies (Australia) Sir Robert Menzies (Australia) Vietnam War Vietnam War

20 Boomer Values and Traits Optimism Optimism Security Security “Liberation” “Liberation” Personal growth and gratification Personal growth and gratification Health and wellness Health and wellness “Involvement” rather than “teamwork” “Involvement” rather than “teamwork”

21 Boomers in the Workplace Service oriented ( a legacy of the veterans) Service oriented ( a legacy of the veterans) Uncomfortable with conflict Uncomfortable with conflict (Overly) sensitive to feedback (Overly) sensitive to feedback Opinionated and Judgmental difficulty accommodating alternative views Opinionated and Judgmental difficulty accommodating alternative views Respond well to directive leadership, but understand complex organisational behaviour Respond well to directive leadership, but understand complex organisational behaviour

22 Generation X Born 1965 – 1980 (now 28 – 43 years old) Feminism Feminism Oil, Energy and Nuclear Power debates Oil, Energy and Nuclear Power debates Personal Computers Personal Computers AIDS AIDS Economic rationalism and unemployment Economic rationalism and unemployment “Latch key” children “Latch key” children

23 Gen X – Values and Traits Techno-literacy Techno-literacy Diversity and Informality Diversity and Informality Balance and fun Balance and fun Self-reliance Self-reliance Motivated by independence, lack of rigid structures, technological advance and equity Motivated by independence, lack of rigid structures, technological advance and equity

24 Gen X in the Workplace “This is just a job” (gasp, shock, horror) “This is just a job” (gasp, shock, horror) Flexible hours Flexible hours Informal work environment Informal work environment Negotiated Supervision “Give them lots to do and the freedom to do it their way” Negotiated Supervision “Give them lots to do and the freedom to do it their way” Multi-tasking Multi-tasking Distaste for corporate politics Distaste for corporate politics Work ethic is influenced by the globalisation and the “information economy” Work ethic is influenced by the globalisation and the “information economy”

25 The myths about Gen X They’re materialistic They’re materialistic They have it easy They have it easy They’re whiners They’re whiners They think they are “entitled” They think they are “entitled” They don’t want to work hard They don’t want to work hard The truth about Gen X – they don’t want to be stereotyped!

26 How do you Teach, Train and Engage Gen X Use diverse methods, including web technology Use diverse methods, including web technology Use adult, self-directed learning techniques Use adult, self-directed learning techniques Expect and answer questions Expect and answer questions Validate the need for work-life balance Validate the need for work-life balance Less need for traditional “perks”, but they resent the inequity if they see the Boomers getting excessive perks Less need for traditional “perks”, but they resent the inequity if they see the Boomers getting excessive perks

27 Generation Y Born ? (Now up to 27 years old) The Internet, Laptops and Mobile Phones The Internet, Laptops and Mobile Phones 9/11, Madrid, London 9/11, Madrid, London Pay TV Pay TV Sydney Olympics Sydney Olympics Tampa Tampa Hillsong Church Hillsong Church

28 Generation Y – Values and Traits Optimism and Confidence Optimism and Confidence Civic Duty and Morality Civic Duty and Morality Techno-savvy Techno-savvy Street smart and tenacious Street smart and tenacious Group oriented Group oriented Heroic Heroic

29 Generation Gap

30 Generation Y in the Workplace Challenge them Challenge them They are better team workers than their sibs from Gen X They are better team workers than their sibs from Gen X They want inspiration They want inspiration They want heroes They want heroes They want it now! They want it now!

31 Myths about Generation Y They spend too much time watching TV and playing video games They spend too much time watching TV and playing video games They are getting a great education They are getting a great education They are self-obsessed and decadent They are self-obsessed and decadent “Today’s youth are disrespectful and undisciplined” Plato – ca. 400 B.C.

32 How do you Teach,Train and Engage Generation Y? Respect them Respect them Effective orientation to new environments Effective orientation to new environments Be honest about the work and teaching environments – the good and the bad! Be honest about the work and teaching environments – the good and the bad! Tell them your expectations and goals Tell them your expectations and goals Ask them for their expectations and goals Ask them for their expectations and goals Then… together define a strategy to meet them Note: Gender roles of previous generations do not apply to generation Y

33 What Does this all Mean? Successive generations are hard working and willing to make sacrifices, but have their own values that need to be respected. The kids are OK … really! Give them the tools to get the job done, and they will succeed. The kids are OK … really! Give them the tools to get the job done, and they will succeed.

34 What Does this all Mean? Working in 2006 is all about teams - leadership is OK, but is referent (i.e. directed to the appropriate person or people for each individual situation) Forget hierarchical, authoritarian management Forget hierarchical, authoritarian management – the days of “I tell.. you do” are gone.

35 “I’m aghast at [Tony Abbott’s] ignorance and outdated ideas… wake up, we are in a new millennium now.” Dr Heather McNamee, part- time GP. (AusDoc 22 June 2005) “I recall how outrageous it seemed at the time when a GP recruited to a remote community in the mid-1990s refused to do on-call work. But she stayed longer in a tougher environment than most. No on-call work is now normal practice for solo GPs in remote communities and a very sensible decision in retrospect.” Dr Sam Heard (baby boomer),(AusDoc 10 May 2006).

36 Finally …. Don’t get bogged down in the stereotypes and media hype – they probably say more about us (our own insecurity and lack of personal growth) than they say about the generations following us. “In a life crowded with the legitimate needs of other people, time for yourself can seem the most elusive gift possible. But it may also be the most essential” Stephanie Dowrick – Choosing Happiness

37

38 … and remember, the need to have fun and to keep the balance in your life is universal across all generations.


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