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Trouble Shooting Interactive. I am having problems with my CommBox Interactive Touchscreen’s… Initial Diagnosis.

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Presentation on theme: "Trouble Shooting Interactive. I am having problems with my CommBox Interactive Touchscreen’s… Initial Diagnosis."— Presentation transcript:

1 Trouble Shooting Interactive

2 I am having problems with my CommBox Interactive Touchscreen’s… Initial Diagnosis

3 Is your remote working? Remote

4 Have you mistakenly put the Audio Cable in the IR Socket? Remote

5 Does removing the audio cable and connecting it to the correct sound socket solve the issue? Remote

6 Are you using fresh batteries? Remote

7 Does replacing the batteries solve the issue? Remote

8 Your answers suggest either your problem is resolved or is more complicated than a usual scenerio. If you have completed our trouble shooting prompts and this has not resolved the issue than you may require the assistance of one of our technicians. You can log a case with them by clicking the button below and completing our online form or alternatively you can return to the main menu and try again. Remote

9 You have confirmed your issue is resolved.

10 Is your connection type HDMI? Audio

11 Is your connection type VGA? Audio

12 Is the Audio Cable Connected? Audio

13 Did connecting an Audio Cable to the headphone and sound socket solve the issue? Audio

14 Have you checked all audio levels in both your media player and on the touchscreen? Audio

15 Has adjusting the audio levels in either the media player or on the touchscreen solved the issue? Audio

16 Are you using Windows? Audio

17 Are you using a Mac? Audio

18 Have you changed the system preferences to HDMI? Audio

19 Does clicking the apple symbol on the top left, then “system preferences”, then “sounds/output” and selecting “HDMI” solve the issue? Audio

20 Does right clicking the speaker icon in the system tray, selecting “playback devices”, then “LCD option” and changing it to “default” solve the issue? Audio

21 Your answers suggest your problem is resolved. If you have completed our trouble shooting prompts and this has not resolved the issue than you may require the assistance of one of our technicians. You can log a case with them by clicking the button below and completing our online form or alternatively you can return to the main menu and try again. Audio

22 Do you have any touch functionality? Touch

23 Is touch lining up? Touch

24 Have you checked the image (see image resolution) Touch

25 Is USB Cable connected? Touch

26 Has reconnecting USB cable solved the issue? Touch

27 Have you tried using a USB Extender? Touch

28 Has using a USB Extender solved the issue? Touch

29 Your answers suggest your problem is resolved. If you have completed our trouble shooting prompts and this has not resolved the issue than you may require the assistance of one of our technicians. You can log a case with them by clicking the button below and completing our online form or alternatively you can return to the main menu and try again. Touch

30 Your answers suggest your problem is resolved. If you have completed our trouble shooting prompts and this has not resolved the issue than you may require the assistance of one of our technicians. You can log a case with them by clicking the button below and completing our online form or alternatively you can return to the main menu and try again. Display

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