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Codima Webinar/v7.40/111710/v3.00 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring &

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Presentation on theme: "Codima Webinar/v7.40/111710/v3.00 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring &"— Presentation transcript:

1 Codima Webinar/v7.40/111710/v3.00 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Introduction

2 Codima Webinar/v7.40/111710/v3.00 Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Copyright Disclaimer Copyright ©2010 Codima Inc. All Rights Reserved. No part of this document may be copied or reproduced in any form or by any means without the prior consent of Codima Inc. Information in this document is subject to change without notice and does not represent a commitment on the part of Codima Inc. Codima Inc. reserves the right to revise or change this document without obligation of Codima Inc. to notify any person of the revision or changes. Information in this document is believed to be accurate at the time of publication but no liability whatsoever can be accepted by Codima Inc. arising out of the use of this information. Also, this document could include typographical errors or technical inaccuracies. Any trademarks or trade names owned or registered by any other company and used in this document are the property of their respective companies

3 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Founded in 2003 In house product development team Complete solution for Infrastructure Inventory and VoIP Management Only fully automated and fully integrated end-to-end solution with direct mapping in Microsoft® Office Visio® ● Cisco endorses the use of Codima Toolboxes by its channel partners for the Installed Base Lifecycle Management (IBLM) Initiative ● Partners can gain excellent visibility into their customer networks and find new opportunities as part of the Assessment Incentive Program (AIP) ● Avaya Compliant ● Key solution provider to Microsoft® Visio® Toolbox Contact ● Codima To Date Partnerships

4 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Toolboxes and Tools

5 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 About IT Inventory & Mapping Toolbox The next range of slides will cover applications delivered by the highlighted tools:- Other toolboxes that contain highlighted tools

6 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Deployment and Configuration Information when using IT Inventory & Mapping toolbox IT Inventory & Mapping Toolbox DEPLOYMENT INFORMATION – listed tools Single platform, Mapping process does not use proprietary Agents 1.Connect to a free port on a switch to undertake network discovery 2.Configure Discovery Engine Interrogates existing agents on the network to gather asset and topology information. Discovery process can use multiple protocols including SNMP, WMI, NetBIOS, SIP, CDP (Cisco), Nortel DP, Alcatel DP, LLDP, ICMP, rDNS 3. OPTIONAL ACTION FOR TOOLBOX Connect to a mirror port or a tap, to enable passively analysis - Packet decoding/protocol analysis

7 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing you with information to help you learn about the Network Infrastructure Obtaining accurate/up to date topology drawings to enable you to establish what infrastructure devices are available and how they are connected – this is essential for network support, network design, network planning and operations efficiency.  Obtaining a network inventory, that includes:-  Installed software lists – you can check for illegal software installations and work out if you have sufficient software licenses.  Serial numbers for components of modular devices (chassis, backplanes, containers, power supplies, fans, sensors, modules, ports, stacks, cpus etc) and non modular devices.  Information on whether or not a component in a modular device can be replaced.  Ensuring that you are aware of changes such as devices joining or leaving the network - applies to changes between discovery runs. This toolbox provide key information for network support, network design, network planning and operations efficiency Discovery History – lists devices joining/leaving network What does the IT Inventory & Mapping Toolbox deliver? APPLICATION EXAMPLES Visio Views – showing Network Topology Chassis Asset Report – provides serial numbers for chassis, backplane, container, power supply, fan, sensor, module, port, stack. Cpu - Advises if component is replaceable Installed software list

8 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00  Ensuring that key network information is accessible  For example by storing Network Topology drawings and inventory reports as web pages you can make key information available to a wider audience. Web page – Asset Report Web page - Network Topology drawing

9 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00  Providing you with information to help you learn about the Network Infrastructure and the currently available resources.  Obtaining accurate/up to date topology drawings to enable you to establish what infrastructure devices are available and how they are connected.  Highlighting for example the devices in the path the VoIP traffic will traverse (Path Selector facility).  Showing Network connection capacity.  Establishing if there are sufficient free ports in the required locations etc.  Providing you with information on the Network capabilities, enabling you to check if the Routers/Switches can support VoIP from a QoS Engineering point of view.  Obtaining an accurate/up to date Asset inventory of Routers and Switches lets you check if the network is capable of handing the user requirements  The Network needs to be able to deal with L2 packet tagging mechanisms and network architecture infrastructure to expedite the VoIP packet forwarding and delivery.  Bandwidth can not be guaranteed to be available for Voice unless QoS engineering is used to restrict delay and minimize VoIP packet loss. In a VoIP Environment - This toolbox allows you to address important issues associated with planning a VoIP phone deployment (Note: These facilities are also included in the VoIP Readiness Toolbox) Path Selector display Right click access to Asset information Topology drawing Asset Reports

10 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00  Enabling you to make the best use of your Switches/Routers  Establishing if your Switches/Routers are being fully used, or if you have spare capacity  Enabling you to reduce your costs by using automated procedures to provide Network awareness  For example, scheduling discovery runs, automatically producing Topology drawings and network inventory reports, automatically storing the reports and topology drawings on your web server. This toolbox saves you money Web page - Network Topology drawing Web page – Asset Report

11 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00  MSPs can make this a chargeable service  NOCs can provide Topology drawings and Asset Reports for various parts of their global\enterpr ise networks. This Toolbox enables you to undertake Multi-Site Scheduling from a central point

12 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 The next range of slides will cover applications delivered by the highlighted tools:- About IT Engineer Toolbox Other toolboxes that contain highlighted tools

13 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Deployment and Integration Information when using the IT Engineer Toolbox INTEGRATED TOOL INFORMATION Information on available SNMP support is obtained from the network discovery and used to create an SNMP polling policy that suits the network. Operates with a controlled, focused polling Policy that gathers only the information needed to isolate Hot Spots/ Bottlenecks on the network. DEPLOYMENT INFORMATION – listed tools Connect to a free port on a switch - Uses SNMP and ICMP Pings OPTIONAL ACTION FOR TOOLBOX Connect to a mirror port or a tap, to enable passively analysis - Packet decoding/protocol analysis

14 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing an easy to deploy SNMP Management System. A system that automatically sets up a focused, network specific polling policy Automatically identifying Hot spots/Bottlenecks on the network as a whole Maintaining a Historical analysis of the hot spot traffic Providing Reporting facilities covering port and device specific hot spots Automatic production of daily, weekly, monthly Word Reports Instant HTML Reports covering History Charts and Report pages Automatically notifying you when alarm thresholds are breached for the hot spot traffic Providing:- Facilities to issue SNMP Traps Facilities to issue alarm notification s and SMS text messages Supplying device information and direct access to internet tools such as Telnet and Trace Route as well as access to the SNMP MIB Browser. The Bottleneck Analysis tool (operating with the Mapping and Visualization in Visio Tools) enables you to find Bottlenecks/Hot Spots – It focuses on the key infrastructure devices Topology drawing – displaying real time hot spots Device Console Alarm facility What does the IT Engineer Toolbox deliver? History Chart – HTML Report Word Reports Reports Manager – APPLICATION EXAMPLES

15 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing a path analysis – showing Hot spots/ bottlenecks in the path used by the Traffic For example VoIP traffic The Path Analysis tool enables you to find Bottlenecks/Hot Spots on selected Paths Topology drawing Path Analyzer History Chart Device Console

16 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Automatically providing visual notification when key network devices stop working Logging alarms and providing:- Facilities to issue SNMP Traps Facilities to issue alarm notification s and SMS text messages Enabling the Pinging process to be set up quickly on key devices The discovery database can be used to automatically supply IP addresses for key devices Showing failure patterns and root causes (failed path components) Displaying real time Echo fail status directly into the Visio drawings covering the network topology. Enabling you to establish if a problem is new or long standing Showing ping results and response times historically Providing Reporting facilities covering Pinger response times, jitter, reply and failure information Automatic production of daily, weekly, monthly Word Reports Instant HTML Reports covering History Charts and Report pages The IP Pinging tool enables you to identifying when and why devices stop working Can be targeted at any network device Pinger Manager Average, Minimum and Maximum response times Response time SLA Topology drawing Word Reports Reports Manager –

17 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Checking the quality and quantity of SNMP information being delivered to make the analysis The SNMP Monitoring tool provides facilities to check delivery of SNMP information – A key issue to address when using SNMP based management system SNMP Poll Manager Creates an SNMP Poll list based on information obtained from the network discovery. Controls and tracks SNMP Response Quality. SNMP is used to gather the information needed to isolate/track bottlenecks Provides overview of SNMP polling results

18 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing Reporting facilities covering SNMP and ICMP Traffic patterns Automatic production of daily, weekly, monthly Word Reports Instant HTML Reports covering History Charts and Report pages. Covered in more detail in the Reports Manager Applications Document. Word Reports The Reports Manager tool enables you to provide trend reports Facilities accessible via the autoMonitor and autoPinger tree branch/Tab Reports Manager –

19 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 The next range of slides will cover applications delivered by the highlighted tool:- About VoIP Readiness Toolbox Other toolboxes that contain highlighted tools

20 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Deployment and Integration Information when using VoIP Readiness Toolbox DEPLOYMENT INFORMATION – VoIP Pre Deployment Assessment tool Connect to a free port on a switch Can be deployed on all types of VoIP Network (RTP/RTCP) OPTIONAL ACTION FOR TOOLBOX Connect to a mirror port or a tap, to enable passively analysis - Packet decoding/protocol analysis INTEGRATED TOOL INFORMATION – CODIMA TOOLBOX ALL IN ONE Using the SNMP Monitoring and Bottleneck analysis tools you can continue to monitor the network to isolate any hot spots while you are stress testing the Network using the VoIP Pre Deployment Assessment tool

21 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00  Finding the limits for acceptable QoS  Establishing the acceptable phone limit for the sector of the network under test* – for voice traffic the user has to have an acceptable QoS  Checking for any unacceptable deterioration as the Phone loading levels are gradually increased *Sectors are the locations on the network where you plan to site phones.  Giving you the information you need to ensure you do not exceed the carrying capacity of links and starve data traffic  Applying its checks to Full Duplex operation  Monitoring the QoS upstream and downstream.  Running tests in parallel to save time and money  Testing multiple paths at the same time  Using different test patterns  Testing can be applied to two different Codec at the same time, this allows the effect of different packet sizes associated with different Codec to be examined in a single test  Testing can be applied to two different Diff Serv values at the same time, this allows for VoIP and non VoIP loading to be sent at the same time. The VoIP specific Applications for the Mapping and Visualization in Visio tool (described earlier in the presentation) PLUS The VoIP Pre Deployment Assement tool enables you to stress test the network to see if it can handle the planned phone deployment What does the VoIP Readiness toolbox deliver? APPLICATION EXAMPLES and more

22 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Deployment examples - covers the two ways to deploy the VoIP Readiness Toolbox on a customer site QoS measured and stress testing run between:- A B A B AC AD The Blaster Managers and Sink Systems normally operate in pairs, but it is also possible for a Blaster Manager to target multiple Sink Systems to run parallel tests as shown in Example 2. Licenses When using these configurations the Blaster Manager on the customer site controls the operations, it shows test results and provides a test report. The Blaster Manager uses a license system based on phone loading levels. Licenses can be for a specified phone loading level or they can be Pay As You Go, where charges are based on usage. For PAYG, the Blaster Manager needs to be connected to the Internet at least once a month to report the phone loading counts. Sink Systems are free and not machine locked, the user interface allows local access to system information only – The user can download and install multiple copies of this free software. Testing:- Testing can be applied to two different Codecs at the same time, this allows the effect of different packet sizes associated with different Codec to be examined in a single test Testing can be applied to two different Diff Serv values at the same time, this allows for VoIP and non VoIP loading to be sent at the same time. Testing is always full duplex – the Blaster Manager/Sink systems send and receive RTP and RTCP APP frames. Deployment:- The Blaster Managers and Sink Systems are placed at the points on the network where the phones are to be deployed. Remote access :- You can use standard remote control tools to view and control the Blaster Managers, however for a more secure/integrated solution that will automatically store the test reports from all the test runs undertaken on multiple customer sites into a central library, you can use a Blaster Remote Manager to control the Blaster Operations simultaneous over multiple sites – see next slide. Example 1 – Peer to Peer - Shows a pair of Blaster Manager/Sink Systems Key : Generated Traffic RTP/RTCP Blaster Managers Sink Systems A Key : A A B Segment 1 Segment 2 A Customer Network Example 2 – Star Configuration - Shows one Blaster Manager and multiple Sink Systems Segment 1 Segment 2Segment 3 Segment 4 BC D BBCD BBCD Customer Network For parallel test runs the Blaster Target list will include the IP Addresses of all the Sink PCs REFERENCE INFORMATION

23 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Deployment examples - Shows the optional facility to have a Blaster Remote Manager controlling operations over multiple customer networks Licenses when using Blaster Remote Manager When using this configuration the Blaster Managers and Sink Systems are both free and not machine locked, the user interface allows local access to system information only – The user can download and install multiple copies of this free software. The Blaster Remote Manager controls the Blaster Manager operations, shows test results and provides individual test reports for every test run undertaken by the individual Blaster Managers during a calendar month. The Blaster Remote Manager is licensed, it operates on a Pay As You Go basis, it should be connected to the Internet at least once a month to provide the total phone loading counts for all the Blaster Managers under its control Testing:- Testing can be applied to two different Codecs at the same time, this allows the effect of different packet sizes associated with different Codec to be examined in a single test Testing can be applied to two different Diff Serv values at the same time, this allows for VoIP and non VoIP loading to be sent at the same time. Testing is always full duplex – the Blaster Manager/Sink systems send and receive RTP and RTCP APP frames. Deployment:- The Blaster Managers and Sink Systems are placed at the points on the network where the phones are to be deployed. Key : Generated Traffic RTP/RTCP Blaster Managers Sink Systems Key : A Blaster Remote Manager Blaster Control dialog E B C G F Customer Network D For parallel test runs the Blaster Target list will include the IP Addresses of all the Sink PCs H I QoS measured and stress testing run between:- BC DE FG F H F I Blaster Remote Manager - Provides remote access to :- Set up and control test run View results and produce report Retrieve reports Connection can be set up using Codima Remote Transaction Protocol or operated using a VPN connection A Remote Access Location - Test set controlled from outside Enterprise network for example in a NOC or by a Consultant from office/home Customer Network Example 1 – Peer to Peer - Shows pairs of Blaster Manager/Sink Systems Example 2 – Star Configuration - Shows one Blaster Manager and multiple Sink Systems Segment 2Segment 1 Segment 4Segment 3 Segment 1 Segment 2Segment 3 Segment 4 CEGHI BDF BDF CEG HI REFERENCE INFORMATION

24 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00  The report highlights the limits hour by hour  The report can be used to help justify the extra expenditure needed to implement the planned phone deployment :- You may need to deal with situations where the danger point is below the user requirement, this can potentially involve :- Increasing bandwidth - to get an acceptable QoS and maintain required resources for data traffic Using QoS Engineering -to restrict delay and minimize VoIP packet loss. Investing in infrastructure Excerpt from Friday Report - MOS SLA : Upstream Excerpt from Friday Report - MOS SLA : Downstream Excerpt from Summary Report - % Frame Loss : Upstream and Downstream Excerpt from Summary Report - SLA for Frame Loss : Upstream and Downstream It provides a 7 day report that will either :- Confirm that your network can handle the planned phone loading OR Highlight the level of phone loading where the QoS becomes unacceptable What does the VoIP Pre Deployment assessment tool deliver?

25 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 The next range of slides will cover applications delivered by the highlighted tools:- About VoIP Monitoring & Troubleshooting Toolbox Other toolboxes that contain highlighted tools

26 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Deployment and Integration for VoIP Monitoring & Troubleshooting Toolbox, when using the VoIP Simulation tool DEPLOYMENT INFORMATION - VoIP Simulation tool Operates using a minimum of two PC platforms Platforms connect to a free port on a switch. Can be deployed on all types of VoIP Network (RTP/RTCP) INTEGRATED TOOL INFORMATION – CODIMA TOOLBOX ALL IN ONE Can isolate the cause of unacceptable QoS - Troubleshooting Grid shows QoS patterns for phones, VoIP Simulation tool can then be used to provide 24/7 QoS reports for paths on the network, and the SNMP information obtained using the Bottleneck Analysis/Path Analysis tools can be used to isolate the problem further, for example identify over loaded ports and check memory for Process Switched Routers. The Automated Correlation Engine provides a means of automatically correlating the QoS statistics with the information obtained from SNMP monitoring. The VoIP Simulation tool enables you to measure the QoS over network paths (All types of VoIP Network)

27 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00  Identifying what the actual QoS is between different points on the network  Tracking the QoS continually, to allow for time specific variations in the network traffic  Over the course of a day/a week/a month  Measuring the impact on QoS when using different Codecs and priority settings  Providing the information you need to ensure you are using the most suitable Codecs for your network - to achieve an acceptable QoS (Bandwidth v resilience to packet loss and minimum QoS level)  Measuring QoS for both the upstream and downstream paths (Full Duplex) The VoIP Simulation tool enables you to measure the QoS over network paths (All types of VoIP Network) What does the VoIP Monitoring & Troubleshooting Toolbox deliver when using the VoIP Simulation tool? APPLICATION EXAMPLES

28 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Deployment - PC requirements Simulator Host PC Sink PC The Sink PC is placed on the far side of the Network. QoS measurements monitored on the Simulator Host PC ( ) will apply to RTP calls made to and from this location. C A Key : Simulator components RTP = Key : Traffic flow and simulation path Notes: A Simulator is a user defined configuration covering the traffic to be simulated A Simulator Host systems license controls the number of Simulators that can be added to the Simulator Manager list. Multiple Simulators can be configured to use the same Sink PC as a destination – each with a different Codec, this allows the QoS measurement to be applied to the different packet sizes associated with different Codecs. Multiple Simulators can be configured to use the same Sink PC as a destination – each with a different Diffserv value, this allows the QoS measurement to be applied for example to VoIP and non VoIP traffic. Sink Systems are free and not machine locked Simulation is always full duplex - the RTP and RTCP APP frames are sent in both directions. = Router/Switch Key : RTCP APP = D A To monitor QoS for all the paths on the network, parallel Simulations can be targeted at multiple locations. The Simulator Manager list will include IP addresses of all the Sink PCs B B A To see the effect of varying Codec and Priority, parallel Simulations can be targeted at a single location. The Simulator Manager list will have entries that target the same IP address Simulators Deployment when targeting Simulators at multiple locations A AC A A D B QoS measured:- Number controlled by license Deployment when targeting multiple Simulators at a one location Segment 1 Segment 2 Segment 3 Segment 2 Segment 1 Segment 4 REFERENCE INFORMATION

29 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing Reporting facilities covering trend patterns for QoS achieved on the Simulation paths Automatic production of daily, weekly, monthly Word Reports Instant HTML Reports covering History Charts and Report pages. Covered in more detail in the Reports Manager Applications Document. Word Reports The Reports Manager tool enables you to provide trend reports Facilities accessible via the autoVoIP Simulator tree branch/Tab Reports Manager – APPLICATION EXAMPLE

30 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 INTEGRATED TOOL INFORMATION – CODIMA TOOLBOX ALL IN ONE 1.VoIP Monitoring and Troubleshooting tools can show if VoIP Registrations fail, if calls are taking a long time to set up, if calls can not get though (error codes provided). User can then use other tools such as bottleneck analysis to check out CPU/Memory on the Registration Server and Pinger tool to check if there are any problems effecting the route. 2.Real time Phone status information can be directly displayed in Visio drawings 3.More devices are identified as Phones in the Visio drawings and asset reports For example in a SIP environment, the Toolbox will identify phone IP addresses by passively monitoring SIP/Cisco Skinny Traffic. This information is passed to the discovery database and used when producing Visio drawings and asset reports This provides 3 methods of identifying SIP Phones:- 1.Passive analysis – monitoring frames 2.Response to SNMP Requests during the discovery processes associated with the Mapping tool 3.Response to SIP Query during the discovery processes associated with the Mapping tool DEPLOYMENT INFORMATION - VoIP Monitoring and VoIP Troubleshooting tools Needs to monitor the traffic flow, will required connection to the network using a Tap or a suitably configured Mirror Port Deployment and Integration for VoIP Monitoring & Troubleshooting toolbox, when using the VoIP Monitoring and VoIP Troubleshooting tools The VoIP Monitoring and VoIP Troubleshooting tools enable you to undertake real time monitoring and troubleshooting of SIP/Cisco Skinny network

31 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Extra slides – to answer questions on traffic flow and deployment

32 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 The Toolbox passively monitors specific VoIP traffic, so it is critical that it is deployed correctly to ensure that it can see the relevant traffic. It needs to see SIP and ideally RTCP traffic (if RTCP is not available the Toolbox will be able to calculate QoS information by monitoring RTP). If for example SIP and RTP/RTCP traffic can not been seen from a central point you can use the multi-port facility to pipe both sets of traffic to the Toolbox It should typically be on the VoIP VLAN Deployment issues – Traffic Flow SIP Network RTP/RTCP SIP SIP Trunk Flow information Signalling Media Reporting Key RTP/RTCP Media and Reporting Frames SIP – Signalling frames SIP Trunk SIP Server SIP Phone REFERENCE INFORMATION

33 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Flow information – SIP/H323/RTP/RTCP RTP/RTCP SIP H323 – Signalling frames Key RTP/RTCP Media and Reporting Frames SIP – Signalling frames H323 SIP Phone SIP Server Converter SIP – H323 H323 Phone Flow information Signalling Media Reporting REFERENCE INFORMATION

34 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 The Toolbox passively monitors specific VoIP traffic, so it is critical that it is deployed correctly to ensure that it can see the relevant traffic. It needs to see Skinny and ideally RTCP traffic (if RTCP is not available the Toolbox will be able to calculate QoS information by monitoring RTP). If for example Skinny and RTP/RTCP traffic can not been seen from a central point you can use the multi-port facility to pipe both sets of traffic to the Toolbox It should typically be on the VoIP VLAN The skinny client (VoIP Phone) uses TCP/IP to transmit and receive calls. The skinny client (VoIP Phone) uses RTP over UDP/IP to/from a skinny client or H.323 terminal for audio. Skinny messages are carried over TCP and use port Deployment issues – Traffic Flow Skinny Network Skinny Phone Skinny Messages - Over TCP Skinny Messages - Over TCP SIP Phone SIP Server RTP/RTCP – over UDP GatewayCisco Call Manager SIP – Signalling frames Key RTP/RTCP Media and Reporting Frames Skinny (SCCP)– Signalling frames Flow information Signalling Media Reporting REFERENCE INFORMATION

35 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 PC Platform with Toolbox installed Toolbox Platform SWITCH Connect to Free Switch Port Mirror/Span PortNormal Port Connect to Mirror/SPAN port on switch - where you can view Signalling traffic e.g., SIP or Skinny This connection is required for active operations, such as Remote operation and pinging 3 Port configuration Port 3 Port 2 Port 1 Connect to Mirror/SPAN port on switch where you can view RTCP/RTP traffic Port 3 KEY Toolbox deployment – monitoring QoS. It is critical that the Toolbox is deployed so it can passively monitor both the Signalling traffic and the RTCP/RTP traffic. On switched networks the capability of monitoring this type traffic will vary from network to network and be subject both to the network structure and to the switches capability to mirror traffic. This drawing is provided to assist you in the deployment exercise. Availability of RTCP/RTP traffic on the network is subject to phone programming, most VoIP phones have RTCP agents If you require to monitor multiple Registration Servers on different networks, you can use Remote Manager and multiple Probes to monitor other SPAN points in the Network. Some SIP Servers process the RTP/RTCP media directly, and forward on to remote destinations – in these situations only Port 1 would be required for monitoring The skinny client (VoIP Phone) uses TCP/IP to transmit and receive calls. The skinny client (VoIP Phone) uses RTP over UDP/IP to/from a skinny client or H.323 terminal for audio. Skinny messages are carried over TCP and use port Notes VoIP Phones RTCP/RTP Traffic Registration Server e.g., SIP Server or CISCO Call Manager VoIP VLAN This connection is required to monitor Signalling Traffic, the Mirror/SPAN port should be configured to view the port used by the Registration Server Port 1 This connection is required to monitor RTCP or RTP traffic. If your switches support RSPAN - you will also have the capability to monitor traffic spread over multiple Switches Port 2 Deployment diagram REFERENCE INFORMATION

36 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Monitoring Server Response times Tracking them Historically Running an Expert Analysis, using ACE to check if response time is being adversely effected by the number of registered phones or by other network activities. Finding problem phones and undertake Error Analysis Establishing:- If only one phone is effected If multiple phones are effected What these phones have in common e.g., same manufacturer, same software level Identifying:- If Error reports are intermittent or persistent If the problem is current - effecting the user now. How serious the reports are by establishing when they occur. Error reports at REGISTRATION and INVITE stages for example are going to be more business critical that those that occur during the CANCEL stage Trouble Shooting Phone Software Analysis Error Analysis The VoIP Monitoring and VoIP Troubleshooting tools enable you to undertake real time monitoring and troubleshooting of SIP/Cisco Skinny network VoIP Server Analysis - Server Access and Performance Report History Chart Automated Correlation Engine APPLICATION EXAMPLES What does the VoIP Monitoring & Troubleshooting toolbox deliver when using the VoIP Monitoring and VoIP Troubleshooting Tools? SIP only

37 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Monitoring QoS Globally and for user defined Phone Groups Showing Codec distribution Globally and for user defined Phone Groups Monitoring Call Loading Globally and for user defined Phone Groups Viewing Phone Status for user defined Phone Groups Global QoS - applies to information obtained from either RTP or RTCP User defined phone groups are based on a IP/URI address ranges. So analysis could also be applied to a Gateways IP address for example. The VoIP Monitoring and VoIP Troubleshooting tools enable you to undertake real time monitoring and troubleshooting of SIP/Cisco Skinny network Phone Groups Manager APPLICATION EXAMPLES What does the VoIP Monitoring & Troubleshooting toolbox deliver when using the VoIP Monitoring and VoIP Troubleshooting Tools? SIP only

38 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Monitoring call set up and clearance – using the real time Call Analyzer to show the dialogs involved in setting up, clearing calls and error reporting. Maintaining an on-line Call log and using it to access Call Analyzer to view the dialogs associated with setting up/clearing calls and error reporting Cisco – Skinny Example SIP Example Call Log plus link to Call Analyzer The SQL Call Logging Add on provides Long term logging of this Call information to an SQL Database, the user can :- View the Call information – e.g., from/to, duration, success of call, response time etc Establish what the QoS was View the dialogs using Call Analyzer SQL language knowledge is not required to use this facility The call logs from multiple systems can be sent to the same SQL server to aggregate calls from multiple sites The SQL server can be local or remote to the Toolbox platform logging the calls Trouble Shooting Dashboard Call Analyzer

39 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing Service Assurance Monitoring – measuring QoS for the phones. Monitoring Jitter, Lost Frames and Delay, and see the automatic calculation of R and MOS values Running an Expert Analysis using ACE, to check if deterioration can be cross referenced with other network activities such as an increase in traffic or too much jitter. Checking the traffic patterns for the sector of the network being monitored, Showing priority breakdown and frame size distribution Establishing if the Voice VLAN has any non VoIP traffic on it, and if so how much Traffic Police dashboard History Chart Troubleshooting dashboard – Filtered to show phones with LOW QoS History Chart Automated Correlation Engine

40 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing in depth analysis of frame files (Trace files) using the Frame Flow Analyzer, the RTP Analyzer and Call Playback facilities The files should contain network traffic covering normal operation and problem situations. The file contents for example could be evidence gathered to assist in resolving QoS or Signalling problems on remote sites SIP, RTP and RTCP should be included in the trace file. Frame file format = Codima -.frm Wireshark -.pcap Frame Flow Analyzer will :- 1.Breakdown all the phone dialogs in the frame file 2.Breakdown each dialog to cover the outgoing and incoming flows. 3.Breakdown each flow to provide access to the Signalling, Media and Reporting components Frame Flow Analyzer with access to:- Call Playback RTP Analyzer Re-filter : SIP/RTCP Frames The Frame Flow Analysis tool enables you to undertake off line analysis of frame files (Trace files) APPLICATION EXAMPLES

41 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 RTP Analyzer will review the Media part of Flow and provide patterns :- Showing how often frame drops occur Showing how many frames are dropped Showing how often sequence errors occur Showing how many sequence errors occur Call Playback Replaying the Media (RTP frames) via a Media player Add on Call Replay access is blocked to users who do not have a License allowing Call Playback. A disclaimer is also provided:- RTP Analyzer Call Playback

42 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing Reporting facilities covering VoIP Server trend patterns Automatic production of daily, weekly, monthly Word Reports Instant HTML Reports covering History Charts and Report pages. Providing Reporting facilities covering Call Analysis (Applies calls associated with user defined Phone Groups) Automatic production of daily, weekly, monthly Word Reports Instant HTML Reports covering History Charts and Report pages. Covered in more detail in the Reports Manager Applications Document. Word Reports The Reports Manager tool enables you to provide trend reports Facilities accessible via the autoVoIP tree branch/Tab APPLICATION EXAMPLE Reports Manager –

43 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 VoIP Operations : Which Tree branch do I use? REFERENCE INFORMATION

44 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 The next range of slides will cover applications delivered by the highlighted tools:- Other Tools (common to all Toolboxes)

45 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Deployment and Integration Information INTEGRATED TOOL INFORMATION The Bottleneck analysis tool can find the bottleneck e.g., an overloaded interface. You can then configured a mirror port on the Switch and use the Passive Analysis tool to see the traffic on that interface. The Reports Manager tool will also show you who the top talkers are. DEPLOYMENT INFORMATION To undertake protocol analysis and passive analysis, Toolbox needs to monitor the traffic flow - will require connection to the network using a Tap or a suitably configured Mirror Port. For active operations, such as Remote Management or gathering information for the Reports Manager using SNMP, Toolbox requires connection to a free switch port.

46 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Undertaking protocol analysis – providing:- A Real time decode with field specific help A Protocol Expert System – Expert analysis of capture frames and pre-saved frame files Extensive post and pre capture filtering capabilities Protocol Analysis What does the Protocol analysis tool deliver? This tool enables you to view and decode frames APPLICATION EXAMPLES autoFilters Protocol Expert System

47 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing real time visual view of traffic patterns for Segment Multiple Live Traffic Views - shows a range of real time traffic patterns What does the Passive analysis tool deliver? This tool enables you to undertake real time monitoring and troubleshooting of Infrastructure Networks at Segment level APPLICATION EXAMPLES

48 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Providing Real time visual view of traffic patterns for Nodes selected in the Segment Map Live Traffic Views – Shows traffic patterns for different Nodes selected in the Segment Map This tool enables you to undertake real time monitoring and troubleshooting of Infrastructure Networks at Node Level

49 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Top Tabs - used to select required Live View :- Frames - Live view covering Frame count statistics Bit Rate - Live view covering Bit Rate statistics Protocols - Live view covering Protocols statistics Priorities - Live view covering Frame Priority statistics Frame Size - Live view covering Frame size statistics ICMP - Live view covering ICMP statistics Bottom Tabs - used to select traffic direction when Live View applies to a node selected in the Segment Map Sent - Live view covers traffic sent by selected Node Receive - Live view covers traffic received by selected Node REFERENCE INFORMATION

50 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Live Traffic Views – Shows SEND and RECEIVE traffic patterns for a Node selected in the Segment Map

51 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Traffic pattern questions Who is using the most bandwidth? Who is using the largest/smallest frames? Which Protocols are using the most bandwidth? Who is sending ICMP? Who is using SNMP? Who is browsing the Web the most? Which Protocols are using the largest/smallest frame sizes? Which Applications are using the most bandwidth? What priority ranges are being used on the network? Which Protocols have the highest priority routing? Which Nodes have the highest priority routing? What size of frames are being prioritised? - VoIP questions When does my voice Vlan have non voice traffic on it? How good are my Server response times? When does my Server/Gateway have problems? When do I have unacceptable QoS on a VoIP Traffic Path? - VoIP questions associated with Phone Group - Groups can be all Phones or the user can provide IP/URI address ranges to define the Phone Groups. What are the Per Codecs Call Counts for Phone Groups? What is the time based pattern for terminated calls (incoming and outgoing) for phones in the Phone Groups? What is the time based pattern for the duration of the calls made by the phones in the Phone Groups? What is the time based pattern for error reports associated with phones in the Phone Groups? Which phone groups include phones with badly classified traffic that can damage VoIP QoS?-When & how often is this happening? - Bottleneck analysis questions Where and when do I have Port Bottlenecks/Hot Spots on my network? When and where do I have Device bottlenecks/Hot Spots on my network? Which ports are experiencing Collisions? Which ports are receiving frames with Bad FCS? Operational questions Which devices are failing to respond to Pingers? When are they failing to respond? Which devices have bad response times? The Reports Manager is available for all the tools in the Codima toolbox that undertake statistical analysis. The Analysis is both passive and active (subject to the information required). The range of reports provided will be toolbox specific. You can use the Reports Manager to answer the following questions – and more What does the Reports Manager tool deliver? Facilities accessible via the Reports Manager tree branch APPLICATION EXAMPLES

52 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Answers to questions are provided in The Reports Manager - Applications Document

53 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 OPTION 1 - REMOTE MANAGER INCLUDED IN TOOLBOX All Toolboxes include Remote Manager tool. Providing a secure remote access method Providing remote viewing of all the Toolboxes. The Remote Manager tool enables you control and view Toolboxes remotely

54 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 OPTION 2 – REMOTE MANAGER IS EXTERNAL TO TOOLBOX User installs Toolbox software on a Host PC – but operates with a special Remote Manager Only license. This blocks local operation of the Toolbox functions, but does allow the system to remotely view other Toolboxes using the Codima Remote Transaction Protocol. Providing a secure remote access method Providing remote viewing of all the Toolboxes. Remote Manager - Interface Used to add Configuration for the Toolboxes being managed Deployment The Remote Manager tool enables you control and view Toolboxes remotely

55 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 autoMonitor tree branch - remote viewing provides access to :- SNMP Poll Manager to stop and start polling to view polling status, Link Hots Spots and associated statistics view and History Charts The Remote Manager provides facilities to VIEW the functions available via the autoMonitor tree branch. The Remote Manager can not be used to set or change the SNMP Polling Policy, that task can only be done using the Toolbox locally as part of its set up process. Notes :- SNMP Poll Manager Statistics View Link Hot Spots History Charts – providing access to Global Alarm System Remote Viewing Example REFERENCE INFORMATION

56 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 autoPinger tree branch - remote viewing provides access to:- Pinger Manager Reports Manager The Remote Manager provides facilities to VIEW the functions accessible via the autoPinger tree branch. The Remote Manager can not be used to set or change the Pinger Policy, that task can only be done using the Toolbox locally as part of its set up process. Notes :- Pinger Manager Reports Manager Remote Viewing Example REFERENCE INFORMATION

57 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Undertaking Distributed Analysis using Probes. Providing access to same level of analysis for remote sites – extending the domain being monitored The Remote Manager tool enables you extend the domain being monitored using Passive Analysis tool

58 IT Inventory & Mapping Toolbox IT Engineer Toolbox Codima Toolbox All In One VoIP Readiness Toolbox VoIP Monitoring & Troubleshooting Toolbox Codima Webinar/v7.40/111710/v3.00 Fully automated and fully integrated tools for Infrastructure Management and VoIP Management Codima Toolbox Delivers:


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