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2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference NEC Voice Security Recorder.

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Presentation on theme: "2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference NEC Voice Security Recorder."— Presentation transcript:

1 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference NEC Voice Security Recorder

2 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Voice Security Recorder For Recording & Storing conversations on a local or network PC Consists of an in-line box, USB cable and software VSR

3 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Voice Security Recorder Plug ‘n Play No external power needed Set to Record EVERY call or on-demand Can Restrict each user’s ability to Stop, Pause, Delete or Export Recordings GUI for Playing, Recording, Options and File Management with one-touch or export options Save recording as compressed.WAV file (168 hours per Gb) Save onto a Network Drive for centralized file management

4 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Voice Security Recorder Caller ID as part of Call Record Search by: Agent PC Log-in ID Time/Date Caller ID, Number Dialed Key-words in notes Optional Post-Call Screen Pop reminds agent to enter important notes, transaction number etc and if desired manage archive real-time (note: ability to erase call can be removed on per seat basis)

5 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Voice Security Recorder Playback Tab One-touch One-touch export to standard.wav file Simple Search

6 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Voice Security Recorder Record Tab

7 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Voice Security Recorder Options Tab

8 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Voice Security Recorder File Management Tab

9 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Custom Configuration Settings to Meet the needs of every user:

10 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Dterm VSR Applications Call Centers – QA monitor Vertical Markets Banking Order/Help DesksBrokers Supervisor MonitoringAccountants Message TakingCollection Agencies DictationSchools Reception PhoneMedical Security PhonesLegal Every Business can benefit from Call Recording!

11 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Desktop Recording Advantages Simple installation- Uses existing PC hardware User can add notes to call record User can be restricted on use of features and functions

12 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Drawbacks To Desktop Recording If local PC is turned off we are not recording If user unplugs USB we are not recording It all comes down to “Why do you want to record calls?”

13 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference 4 Port Call Logger VSR-04 – 4 Port Call Logging Unit Up to 12 on one PC (48 ports) Simple Set Up Options

14 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference 4 Port Call Logger

15 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference BackOffice Software Software Set-Up Options Each Port Has Unique Serial Number Name and Map Each Port Adjust Audio Levels Ignor Threshold Auto-Erase Threshold

16 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Supervisor Software VSR Manager Advanced Search/Playback/Categorizing VSR Reporter - Adds Advanced Playback Functions Speed Control Call Slice - Adds Reports based on Call Data and Activity by Agent

17 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference VSR Manager 2.0 Links to Recording Folders Recordings List Player Panel and Controls

18 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Call Manager 2.0 (cont’d) One-Touch as.xtr or.wav file Hotlists Drag and Drop links to important recordings Categorize as Desired Quick Recall of Important Recordings

19 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference VSR Reporter- Adds Advanced Player Options Speed Playback Control – Up to Twice as Fast- Modulation Stays the Same Call Slice – Save and export on the ‘slice’ of the Call you want

20 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference VSR Reporter- The Reports

21 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference VSR Reporter – Reports Cont’d

22 2007 Aspire Dealer Meeting 2007 Aspire Conference 2007 Aspire Dealer Meeting 2007 Aspire Conference Summary Solutions to Meet your Customer’s Needs and to Help you sell more NEC Systems - Desktop (Distributed Hardware – Centralized Recording) - BackOffice- (Centralized Hardware and Recording) - Admin Software Options and Add-Ons VSR Manager VSR Reporter


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