Presentation on theme: "Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University."— Presentation transcript:
Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University
1.Introduction - 1.Trends in Higher Ed Innovations 2.Higher Ed expectations 3.The Salesforce Platform 2.Specific related SaaS/PaaS footprints at Yale How are we using Salesforce/Force.com SaaS/PaaS today? What’s in the immediate pipeline? 3.I think there is an opportunity to use Salesforce.com for my project, how do I engage? 4.Questions
Higher Ed Technology Expectations Higher Ed Technology Expectations The technology revolution is already driving higher expectations as our constituents interact with state-of-the-art consumer technology side-by-side with applications developed and supported by Yale. Consumerized Functions and feels like systems found on the consumer web Personalized Understands who I am in the context of what I am doing Democratic Allows the consumer to have a say in device, form and function Social Includes a useful, integrated social component Mobile Functions effectively on smart phones and tablets
Software as a Service Platform as a Service Infrastructure as a Service MOOCs Bring Your Own Build Your Own Convergence of Social and Work Constituent Centricity Higher Ed Technology Trends Yale is exploring a multitude of new opportunities, most somehow connected to the evolving cloud landscape.
+ Salesforce.com Platform Feature-rich, flexible, configurable, customizable Built-in access controls, roles management and workflow engine Extensive reporting and dashboard capabilities Interesting community and group features Smartphone and tablet enabled Highly secure and auditable, approved for PHI at Yale World-class enterprise product, continually improving True cloud solution Faster to implement, cheaper to support We have identified Salesforce.com as a platform that can meet many of our needs and accelerate our ability to deliver a compelling solutions.
Why it’s a compelling platform… General Electric CEO - Use of Chatter General Electric CEO - Use of Chatter (start time 8:46) The Salesforce Platform Service Cloud Example (start time 11:40)
Apps that need these…… can be built efficiently with Force.com Mobile Support Workflow A B D C Security & Sharing Reporting & Analytics Audit & Compliance ClicksCode Java /.NET 80%20% 80% Database Why it’s a compelling platform for Yale…
Where is this being used at Yale… Office of International Affairs
Platform Already In Use… ClientITS roleUse/PurposeLaunch status Office of International AffairsITS ImplementationCRMLaunched Yale Shared ServicesITS ImplementationService Cloud w/ContactualLaunched SustainabilityITS Implementationwith CloudApps from AppExchange Launched HR ServiceITS ImplementationService Cloud w/ContactualLaunched AYA – Reunions/EventsITS ImplementationForce.com custom appLaunch expected Fall 2012 ITS – RM GroupITS ImplementationCRMLaunched/Retired Marketing & Trademark Licensing ITS RecommendationCRM & document management Launched Salesforce.com in Use at Yale
Platform Already In Use (cont.)… ClientITS roleUse/PurposeLaunch status Yale China Assn.NoneCRMLaunched Yale Univ. Press – China Project NoneCRMLaunched Yale Univ. Press (2)NoneCRMLaunched Yale Aortic Aneurysm Institute BrokerTrack patients/research subjects Launched Office of New Haven & State Affairs BrokerTrack students/research subjects Launched Entrepreneurial InstituteBrokerCRMLaunched SOM – CIO CouncilNoneCRMLaunched SOM – Free Chatter for Career Services BrokerCommunicate with students re: career planning Launched Salesforce.com in Use at Yale (cont.)
What’s in the pipeline… Employee Service Center –Roadmap & Enhancements Yale Shared Services – Enhancements Yale College Reunions, and potentially other AYA events Student Technology Experience
How do I know if Salesforce.com is a good fit? Is there an opportunity to try the solution? Limited free trial of CRM - salesforce.com Limited free developer edition trial – developer.force.com