Presentation on theme: "The Outcome Frame Model and Outcome Directed Thinking1"— Presentation transcript:
1 The Outcome Frame Model and Outcome Directed Thinking1 Dr. Mark W. HuberMIST 5780MIS Dept. – Spring 2009Terry College of Business1Based on the work of Dr. Robert P. Bostrom and Dr. Vikki Clawson,Terry College of Business, University of Georgia.
2 Today’s Class Importance of Outcomes (Goals) and Solving Problems Mental FramesThe Outcome Frame ModelOutcome-Focused Challenge-Solving – What????Questions/Comments
3 Outcomes, Problem Solving, and Recognizing Opportunities If you don’t know where you are going, you’ll probably end up somewhere else!-- David CampbellWhen it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps.-- Confucius
4 Mental FramesWays we view the world around us that influence how we understand our worldExamples:UmbrellaQuestioning, in class, what a teacher saysStarting a global retail businessFrames can help or hinder usUmbrella – Practical, “common sense” frameQuestioning, in class, what a teacher says – cultural frameStarting a global retail business – business frame
5 Frames and Problems - 1 Connect all nine dots Use only four lines to connect all the dotsYou may not retrace (go back over) any lines
6 Frames and Problems - 2 Poke your head through a hole? Dr. Huber will show you the rules for this problem…Remember, how you frame the problem will influence your ability to solve the problem
7 Frames and Problems – 3 Pick the right tool You need to fasten two boards together with a nailso you use …You need to change a light bulb, so you use …Your hands, of course!
8 Frames and Problems - 4Just as a hammer won’t solve all of a master worker’s problems, global business leaders and managers need a problem solving …… toolbox!
9 The Outcome Frame Model Another Tool for Your Problem Solving and Analytical Skills Toolbox Scientific MethodEthical modelsProper Debugging MethodsBrainstormingAccounting RulesFinancial RatiosAnd many more tools and techniques …
10 Class Activity – Frames and Questions (Dr. Robert P. Bostrom and Dr Class Activity – Frames and Questions (Dr. Robert P. Bostrom and Dr. Vikki Clawson, UGA)Key QuestionsFrames – How we think about …Problem Directed (problem frame)Outcome Directed (outcome frame)YOUR ThoughtsThe following questions were extracted from an article that first appeared in the Inside USAA, September 11, Inside USAA is an internal company magazine for USAA. USAA is a large insurance and diversified financial services company with over 15,000 employees. This information has been adapted by permission and is intended for educational use only by students in the MIST classes conducted by University of Georgia faculty.Problem Directed (Problem Frame):1. Why do I have this problem?2. What caused this problem?3. Who is to blame?4. What stands in the way of a solution?5. How likely is it that I'll solve this problem?Outcome Directed (Outcome Frame)1. What do I want instead of this problem? (Your answer will be your desired outcome.)2. How will I know when I have achieved this outcome? (What will I see, hear, and/or feel to know that I've done it?)3. What will I gain by achieving this outcome? What will I lose? Is it worthwhile?4. What resources do I need to achieve this outcome? How will I get them?5. What is the first step I can take to achieve this outcome?
11 First Set of Questions Why do I have this problem? What caused this problem?Who is to blame?What stands in the way of a solution?How likely is it that I'll solve this problem?
12 Second Set of Questions What do I want instead of this problem? (Your answer will be your desired outcome.)How will I know when I have achieved this outcome? (What will I see, hear, and/or feel to know that I've done it?)What will I gain by achieving this outcome? What will I lose? Is it worthwhile?What resources do I need to achieve this outcome? How will I get them?What is the first step I can take to achieve this outcome?
14 Outcome Model: Foundation (based on the work of Dr. Robert P Outcome Model: Foundation (based on the work of Dr. Robert P. Bostrom, UGA MIST Dept.)Present StateDesired StateAction StepsResourcesGap = Opportunity,Challenge,Problem, etc.