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Dr. Mark W. Huber MIST 5780 MIS Dept. – Spring 2009 Terry College of Business 1 Based on the work of Dr. Robert P. Bostrom and Dr. Vikki Clawson, Terry.

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Presentation on theme: "Dr. Mark W. Huber MIST 5780 MIS Dept. – Spring 2009 Terry College of Business 1 Based on the work of Dr. Robert P. Bostrom and Dr. Vikki Clawson, Terry."— Presentation transcript:

1 Dr. Mark W. Huber MIST 5780 MIS Dept. – Spring 2009 Terry College of Business 1 Based on the work of Dr. Robert P. Bostrom and Dr. Vikki Clawson, Terry College of Business, University of Georgia. The Outcome Frame Model and Outcome Directed Thinking 1

2 Today’s Class Importance of Outcomes (Goals) and Solving Problems Mental Frames The Outcome Frame Model Outcome-Focused Challenge- Solving – What???? Questions/Comments

3 If you don’t know where you are going, you’ll probably end up somewhere else! If you don’t know where you are going, you’ll probably end up somewhere else! -- David Campbell When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps. When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps. -- Confucius Outcomes, Problem Solving, and Recognizing Opportunities

4 Mental Frames Ways we view the world around us that influence how we understand our world Examples: –Umbrella –Questioning, in class, what a teacher says –Starting a global retail business Frames can help or hinder us

5 Frames and Problems - 1 Connect all nine dots Use only four lines to connect all the dots You may not retrace (go back over) any lines

6 Frames and Problems - 2 Poke your head through a hole? Dr. Huber will show you the rules for this problem… –Remember, how you frame the problem will influence your ability to solve the problem

7 Frames and Problems – 3 Pick the right tool You need to change a light bulb, so you use … You need to fasten two boards together with a nail so you use … Your hands, of course!

8 Frames and Problems - 4 Just as a hammer won’t solve all of a master worker’s problems, global business leaders and managers need a problem solving … … toolbox!

9 The Outcome Frame Model Another Tool for Your Problem Solving and Analytical Skills Toolbox Outcome Frame Model Scientific Method Brainstorming Financial Ratios Accounting Rules Ethical models And many more tools and techniques … Proper Debugging Methods

10 Class Activity – Frames and Questions (Dr. Robert P. Bostrom and Dr. Vikki Clawson, UGA) Key Questions Frames – How we think about … –Problem Directed (problem frame) –Outcome Directed (outcome frame) YOUR Thoughts

11 First Set of Questions 1.Why do I have this problem? 2.What caused this problem? 3.Who is to blame? 4.What stands in the way of a solution? 5.How likely is it that I'll solve this problem?

12 Second Set of Questions 1.What do I want instead of this problem? (Your answer will be your desired outcome.) 2.How will I know when I have achieved this outcome? (What will I see, hear, and/or feel to know that I've done it?) 3.What will I gain by achieving this outcome? What will I lose? Is it worthwhile? 4.What resources do I need to achieve this outcome? How will I get them? 5.What is the first step I can take to achieve this outcome?

13 YOUR thoughts

14 Outcome Model: Foundation (based on the work of Dr. Robert P. Bostrom, UGA MIST Dept.) Present StateDesired State Action Steps Resources Gap = Opportunity, Challenge, Problem, etc.

15 Outcome Map Exercise (© Bostrom & Associates, adapted and used by permission) Higher Level Outcome Desired Outcome Obstacle Present State What Stops Me? What Do I Want Instead? What does having my desired outcome do for me?? What Do I Want Instead? (Adapted from Bostrom & Associates ©, used by permission) Use Resources and Action Steps to achieve outcomes and move beyond obstacles

16 Higher-Level Outcomes Higher-Level Outcomes From Outcome Space to Outcome Map (slide concept and design © 2003, Mark Huber, adapted and used by permission of Bostrom & Associates) OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge OUTCOME Desired State Resources Action Steps Present State Challenge Higher-Level Outcomes Higher-Level Outcomes Higher-Level Outcomes OUTCOME Desired State Resources Action Steps Present State Challenge

17 From Outcome Space to Outcome Map Who or What We Are: Our Vision or Our Highly Valued Criteria or Our Touchstone Values Higher-Level Outcomes Higher-Level Outcomes Higher-Level Outcomes OUTCOME (Desired State) OUTCOME (Desired State) OUTCOME (Desired State) OUTCOME (Desired State) OUTCOME (Desired State) OUTCOME (Desired State) Higher-Level Outcomes What stops us/me?What do we/I want instead? PRESENT STATE (slide concept and design © 2003, Mark Huber, adapted and used by permission of Bostrom & Associates) What does having a Desired Outcome do for me?

18 Creating Outcomes Flipping –Want instead? –Want? –As if we have it Well-Formed? –Positive? –Under our/my control? –Evidence? Worthwhile? –Gains/losses –Resources? –Representative (of higher level outcomes)? Where to Tap – Right Size – Movement – Unstuck! –Having that do for me? – Higher/Larger Outcome – Upward –Stops Me? Want Instead? – Smaller Outcome – Obstacle – Downward (Adapted from Bostrom & Associates ©, used by permission)


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