Presentation on theme: "Dr. Mark W. Huber MIST 5780 MIS Dept. – Spring 2009 Terry College of Business 1 Based on the work of Dr. Robert P. Bostrom and Dr. Vikki Clawson, Terry."— Presentation transcript:
Dr. Mark W. Huber MIST 5780 MIS Dept. – Spring 2009 Terry College of Business 1 Based on the work of Dr. Robert P. Bostrom and Dr. Vikki Clawson, Terry College of Business, University of Georgia. The Outcome Frame Model and Outcome Directed Thinking 1
Today’s Class Importance of Outcomes (Goals) and Solving Problems Mental Frames The Outcome Frame Model Outcome-Focused Challenge- Solving – What???? Questions/Comments
If you don’t know where you are going, you’ll probably end up somewhere else! If you don’t know where you are going, you’ll probably end up somewhere else! -- David Campbell When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps. When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps. -- Confucius Outcomes, Problem Solving, and Recognizing Opportunities
Mental Frames Ways we view the world around us that influence how we understand our world Examples: –Umbrella –Questioning, in class, what a teacher says –Starting a global retail business Frames can help or hinder us
Frames and Problems - 1 Connect all nine dots Use only four lines to connect all the dots You may not retrace (go back over) any lines
Frames and Problems - 2 Poke your head through a hole? Dr. Huber will show you the rules for this problem… –Remember, how you frame the problem will influence your ability to solve the problem
Frames and Problems – 3 Pick the right tool You need to change a light bulb, so you use … You need to fasten two boards together with a nail so you use … Your hands, of course!
Frames and Problems - 4 Just as a hammer won’t solve all of a master worker’s problems, global business leaders and managers need a problem solving … … toolbox!
The Outcome Frame Model Another Tool for Your Problem Solving and Analytical Skills Toolbox Outcome Frame Model Scientific Method Brainstorming Financial Ratios Accounting Rules Ethical models And many more tools and techniques … Proper Debugging Methods
Class Activity – Frames and Questions (Dr. Robert P. Bostrom and Dr. Vikki Clawson, UGA) Key Questions Frames – How we think about … –Problem Directed (problem frame) –Outcome Directed (outcome frame) YOUR Thoughts
First Set of Questions 1.Why do I have this problem? 2.What caused this problem? 3.Who is to blame? 4.What stands in the way of a solution? 5.How likely is it that I'll solve this problem?
Second Set of Questions 1.What do I want instead of this problem? (Your answer will be your desired outcome.) 2.How will I know when I have achieved this outcome? (What will I see, hear, and/or feel to know that I've done it?) 3.What will I gain by achieving this outcome? What will I lose? Is it worthwhile? 4.What resources do I need to achieve this outcome? How will I get them? 5.What is the first step I can take to achieve this outcome?
Outcome Model: Foundation (based on the work of Dr. Robert P. Bostrom, UGA MIST Dept.) Present StateDesired State Action Steps Resources Gap = Opportunity, Challenge, Problem, etc.