Proposed changes to collection points Around 1% of properties in the city affected Majority of proposed changes are taking a front collection to a rear collection All streets will be consulted prior to any changes We would also like your input prior to making any changes
Plympton Erle Earls Mill Road 35-79 – no vehicle access to rear. Proposed move from front and rear collection to front collection.
Letters to every household Stickers/tags on every brown bin and bag Posters Street Corner presence Social media presence Time banking – community champions Project Octopus – Voluntary and Community Sector University
Replacement bins All outstanding customers contacted via phone or e-mail to confirm need and identify options – i.e collection from Prince Rock Details of residents waiting for garden waste bags kept, with deliveries to be fulfilled prior to the start of the 2015 scheme Additional resources will now be allocated to clear the backlog Introduction of collections from Prince Rock has been a success, with around 10 collections a day taking place
Improving the service Clear guidance and support to ensure that: Bins and bags are returned to the correct location and lids are closed after they have been emptied We minimise any spillage while moving bins and bags We clean up any mess that we make The service is taking this very seriously. Culture change will be embedded prior to implementation of new routes
New policy approach Policies currently being finalised prior to delegated decision Produced with input from colleagues from Enforcement, Legal Services and the Contact Centre Emphasis on: 1.Reducing side waste 2.Improving recycling 3.Getting bins off the street We’re looking to provide clear guidance and educate the public regarding good practice
Educating the public In the build up to and following the introduction of new routes officers will be active in the community, door knocking and educating the public Tags will be left on bins which cannot be collected, ensuring clarity and providing support for enforcement
Assisted Collection Approach Contact all Assisted Collection Users asking them to reapply Neighbouring CouncilPlymouth’s Approach Talk with user groups Utilise information from partners, staff and other departments to identify ‘legitimate users’ Engage with partners to improve outcomes and support applications Train staff to support service provision Contact outstanding Assisted Collection Users asking them to reapply
Contingencies All routes will have been tested by supervisors and front line staff prior to implementation Additional Contact Centre staff are already in place to manage any peak in calls and support the communication campaign 4 vehicles will be on stand-by if problems occur
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