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Goal: To ensure that every eligible individual, child and family in Colorado is screened for and enrolled in the health, food and financial self-sufficiency benefits that help them thrive.
PEAK Stakeholders Colorado PEAK Community Based Organizations (CBO) County CBMS User Group (CCUG) CO PEAK Outreach Team Governor’s Office of Information Technology (OIT) Eligible Coloradans Department of Health Care Policy and Financing (HCPF) Department of Human Services (CDHS) County Staff Foundations
Background: What is PEAK? PEAK is the new web-based tool that allows clients to access self-sufficiency benefit information from any computer with internet access. Am I Eligible? * Check My Benefits * Apply For Benefits ~ Report My Changes ~ * = Currently available to the public (Launched in October 2009) ~ = Will be available to the public in late May 2011
Background: What is PEAK? PEAK is: A data flow tool One more access point for benefits An application form similar to the Single Purpose Application PEAK is not: An eligibility determination tool Applicable for all situations Applicable for all programs A replacement of the county eligibility role
Help clients meet the entirety of their needs Create local access points for health, nutrition & financial benefits Remove barriers to enrollment & renewal for eligible Coloradans Empower clients to screen, apply & manage their own cases Increase efficiencies for county offices Build on best practices (26 other states have successful online applications) Background: Purposes of PEAK
? Q: Where can the public access Colorado PEAK? A: www.colorado.gov/PEAK
OVERVIEW: Am I Eligible? Allows people to screen themselves for potential cash, food and medical assistance Provides immediate results of potential eligibility Simple to use – takes just minutes Doesn’t save personal information
OVERVIEW: Am I Eligible? Screens for: Colorado Works/TANF Adult Financial Aid to the Blind (AB) Aid to the Needy Disabled (AND) Colorado Supplement to Supplemental Security Income (SSI) Old Age Pension (OAP) Home Care Allowance (HCA) Burial Assistance Food Assistance/SNAP (formerly Food Stamps) All Medical Programs: Family Medicaid/CHP+ Adult Medicaid Long Term Care
CO PEAK 2010 Usage 1/20107/201012/2010 Self assessments completed in month 258437943512 Self assessments completed to date 620733,47942,883 Family Medical/CHP+ potential eligibility 154023062123 Food Assistance potential eligibility 148518701739 CO WORKS / TANF potential eligibility 167825282254 Check My Benefits Unique accounts created in month 196817971699 Check My Benefits distinct users 259938914284
How Can You Use ‘Am I Eligible?’ to Assist Clients Today? Applicants can be directed to prescreen while they wait for services Current clients can be directed to PEAK to self-screen for potential eligibility for additional programs PEAK can be used to understand the documents needed to complete a benefits application
Overview: Check My Benefits Allows people who are currently receiving benefits to access: Current benefit information Renewal date for benefits Simple to use Clients create an account with a user name and password in PEAK and then link to their case NOTE:This is not a status checker – it won’t give the status of an application going through the determination process
How Can You Use ‘Check My Benefits’ to Assist Clients Today? Providing clients with their State ID Many counties are automatically giving this information to clients Encouraging clients to view benefits information online rather than call Informing clients that they can see when renewals are scheduled – thus reducing the need to reapply
Q: How do you access PEAK in the Portal? A: https://my-cdhs.state.co.us
Overview: Apply For Benefits Clients can initiate an application for cash, food and medical assistance Clients select programs for which they wish to apply Application asks only questions related to the programs selected Application takes between 30 and 60 minutes to complete Applicants are given a tracking number
Overview: Apply For Benefits Programs supported include: Colorado Works/TANF Adult Financial Aid to the Blind (AB) Aid to the Needy Disabled (AND) Colorado Supplement to Supplemental Security Income (SSI) Old Age Pension (OAP) Home Care Allowance (HCA) Burial Assistance Food Assistance/SNAP (formerly Food Stamps) Family Medicaid/CHP+
Overview: Report My Changes Clients easily report changes using any computer with internet access Contact information Pregnancy status Death Employment Additional income Rent/utilities Illness/disability Marital Status Provides convenience by saving trips to the county office Simple to use, follows the same logic as “Check My Benefits”
What Happens After an Application or Change Report is Submitted?
Where Do PEAK Applications Go for Processing? Applications submitted through PEAK go to one of two places: 1.Local county offices for combination cases Based on the zip code entered in the application 2.State medical assistance program vendor for medical only cases Based on program selection on the application Change reports submitted through PEAK are directed to the local county office
How Should You Send Documents? Any documents submitted should include the PEAK tracking number on each page that is sent in!
CO PEAK Initiative: Additional County Toolkit Elements County Business Process Maps Specialist Generalist Task-based Hybrid Pre-scripted Talking Points County Readiness Checklist CBO Engagement Models Models for Integrating PEAK
PEAK Inbox training Delivered by OIT/PEAK Outreach Team Pre-launch trainings for the initial launch counties and their community partners Regional trainings Delivered in conjunction with HCPF Colorado Works Professional Development Academy – June Other Special Requests Development of online training resources County Readiness Calls CO PEAK Initiative: Training Opportunities
Technical Issues with PEAK E-mail: CBMS.Help@state.co.usCBMS.Help@state.co.us Application Questions Local county offices Medical only applications – Maximus For Program Information colorado.gov/hcpf cdhs.state.co.us For Training Questions E-mail: email@example.com@bouldercounty.org colorado.gov/PEAK
PEAK Outreach Team firstname.lastname@example.org Patrick T. Kelly, MPhil Project Manager email@example.com (720) 564-2212 Tami Agne Project Consultant firstname.lastname@example.org (303) 678-6360 Jacqueline Sullivan, MAIPS Project & Communications Manager email@example.com (720) 564-2211 Dawn Joyce, MPH Project Director firstname.lastname@example.org (303) 441-1627
PEAK Online Application: How PEAK Benefits Clients Self-service option for initiating an application for benefits Available 24-hours/day, 7 days a week Saves drafts for 30 days Allowing clients to apply during convenient times for them Allows clients to apply from a comfortable environment
PEAK Online Application: How PEAK Benefits CBOs Allows CBOs to provide a wider range of services to clients Allows CBO staff to easily screen clients for potential eligibility – thus adjusting the level of assistance the CBO may offer Provides a tool to manage a client’s lifecycle of benefits May allow CBOs to assist clients in a more permanent manner toward self-sufficiency May provide opportunities to increase funding streams
PEAK Online Application: How PEAK Benefits Clients Acts as a single application to access multiple programs Empowers clients by allowing them to screen for potential eligibility, apply, and make changes online Can be less overwhelming than the paper application Applicants just see one screen at time Available in Spanish and English
PEAK Online Application: How PEAK Benefits Counties Informs clients of potentially required documentation Fewer incomplete applications = fewer call backs Allows clients to report changes and check benefits online Reduced applicant calls and visits to county offices E-signature eliminates a major cause of incomplete applications Informs clients of renewal date Quick return of paperwork