1. Premier Online Care Situation Review

2. Premier Online Care - Situation Review Navigation POC HOME What is the Navigational Objective? Get the user to any task as quick as possible.

3. Premier Online Care - Situation Review Navigation Contextual Error POC HOME

4. Premier Online Care - Situation Review Navigation TASK POC HOME

5. Premier Online Care - Situation Review Navigation TASK Contextual Error POC HOME

6. Premier Online Care - Situation Review Navigation POC HOME

7. Premier Online Care - Situation Review Navigation POC HOME

8. Premier Online Care - Situation Review AS-IS Navigation Current Objective: Get the user to any task as quick as possible. Sounds good, as long as the user is not confused and does not encounter errors.

9. Premier Online Care - Situation Review Summary All pages are accessible from any page regardless of relevance. This provides the user with access to many pages that cause navigational errors because the system requires specific “context” to successfully navigate to some of these pages. Ultimately, total access to all pages produces more confusion and frustration than ease of use as intended.

10. Premier Online Care - Situation Review New Navigational Objective Get the user to the right task, without errors as quick as possible

11. Premier Online Care - Situation Review Navigational Requirements Narrow the choices Use landing pages Eliminate navigational errors Relevant task navigation after completion of tasks

12. Premier Online Care - Situation Review Back to the Beginning HOME

13. Premier Online Care - Situation Review Clean the Slate HOME

14. Premier Online Care - Situation Review Organize HOME FAN BAN CTN Other Requests Logical Groups

15. Premier Online Care - Situation Review Focus - Narrow Users’ Choices HOME

16. Premier Online Care - Situation Review Focus on Task HOME Task Flow Next Steps

17. Premier Online Care - Situation Review Consistency HOME BAN Admin & TCM CRU CTN Landing Page Main Landing Page

18. A look at the new Premier Online Care