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4/14/2017 4:19 PM How to develop a successful Desktop Strategy (Thin, Slate, Thick, VDI... V6) Ritu Patney Optimized Desktop Specialist Microsoft Corporation.

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Presentation on theme: "4/14/2017 4:19 PM How to develop a successful Desktop Strategy (Thin, Slate, Thick, VDI... V6) Ritu Patney Optimized Desktop Specialist Microsoft Corporation."— Presentation transcript:

1 4/14/2017 4:19 PM How to develop a successful Desktop Strategy (Thin, Slate, Thick, VDI... V6) Ritu Patney Optimized Desktop Specialist Microsoft Corporation © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2 The evolution of the desktop
Physical Location 1 Fixed Screen 1 Mobile Screen N Mobile Screens Ubiquity / Synchronicity Multi-screen Task Worker Cashier Factory line Call center Deskless Worker Office Worker Today’s Office Power User Anywhere - Anytime We have location based workers on almost every industry Office workers who are still dependent on 1 or 2 screens Focus is on the latest generation of devices Explosion of devices Multiple of devices

3 So in this new reality…How are you going to enable, control, secure, manage ?
Slates New form factors Phones NEW PC ~4 Years ~7 Years ~1 Years ~3 Years Current Inventory Current List of user complains Slow Environment Application failure Complicated to manage Complicated to mantain Hard to update Etc Performance IT Control User Satisfaction

4 What used to be a clear future…
The roadmap to get there is just not so clear or simple anymore… Cloud Consumerization VDI Green Thin Terminal Tablets Mobile Devices Compliance Security Configuration Image Directory Access Peripherals Applications HW SW Support Maintenance

5 For the last 20 years the solution has been… Jump to hardware selection
Explosion of devices Multiple of devices Who is going to do… Roles/Functions Tower What… Tasks Processes Where… Functions / Applications Thin Client Desktop Embedded All in One Kiosk Small Form Factor And how will we enable them? Identity, Security, Management, Compliance Netbook Laptop Tablet Slate Phone

6 We have moved form a Desktop Strategy to a Digital Workspace Strategy

7 Lets look at some analyst research
Thin Clients 2009 Worldwide Shipments Thin Clients – 3 Million units (1% WW) PCs – 301 million units Source : Dataquest Insight: Global Thin-Client Terminal Market Disappointing, but It's Poised to Turn Positive, 17 June 2009, ID:G 1999 Worldwide Shipments Thin Clients – 700,000 units (0.6% WW) PCs million units Source : IDC 1999 Enterprise Thin Client Year in Review - Jan 2000 Update IDC, 9/7/01 There is no cost benefit related to thin client Analyst and independent TCO calculations show the differential between a a well managed “fat client” and a thin client to be negligible. Based on : Dataquest Insight: “The Emergence of Thin-Client-Based Desktop Support Services in Europe”, Rob Addy, 3 September 2009, ID Number: G After 10 years… Thin client remain 1% of the market Even after 2 years of VDI existence VDI / Hosted Virtual Desktops VDI provides an average of 10% TCO benefit vs Unmanaged Desktop, but only 2% on a managed environment. Based on Gartner: “Total Cost of Ownership Comparison of PCs with Hosted Virtual Desktops”, Mark A. Margevicius, Michael Silvewr, Federica Troni, Publication Date: 4 August 2008, ID Number: G Virtual Applications Virtualized applications can reduce the cost of testing, packaging and supporting an application by 60%, and they reduced overall TCO of a desktop environment by 5% to 7% Source Gartner: “TCO of Traditional Software Distribution vs. Application Virtualization”, Michael A. Silver, Terrence Cosgrove, Mark A. Margevicius, Brian Gammage. Publication Date: 16 April ID Number: G

8 Application Architecture Drive Device Options
VDI Thin Client or Old PC Diskless Smart Client Managed Smart Client PDA, Pocket PC, Phone Presentation Dev. Stack App. Stack Rendering Presentation Dev. Stack App. Stack Rendering Presentation Dev. Stack App. Stack Rendering Presentation Dev. Stack App. Stack Rendering Presentation Dev. Stack App. Stack Rendering App1 App2 App3 App4 App2 App3 App3 App4 App3 App4 App3 App4 Where does it Run / Render? VDI Remote Desktop Services Local Private Cloud Public Cloud Public Internet Offline Application Compatibility depends on the supported Development Stack and Presentation Capabilities of the device One size doesn’t fit all Is Development Stack supported? .Net C#, C++ Java Ajax Silverlight Flash What format is it Presented in? Mobile Web Rich Emulation Is the Application Stack supported? Office Unified Communications Security Utilities (Doc Reader, Compression) User Profiling Custom Business Legacy Emulation

9 Each architecture requires different expertise
Minimum proficiency necessary to deliver a decent experience High Med Low When you change / add a new architectures existing processes just become more critical CENTRALIZED INFRASTRUCTURE MANAGEMENT BUILD DESKTOP ENVIRONMENT MAINTAIN DESKTOP ENVIRONMENT Directory Access Roles / Profiles / Personas Perimeter Security Security Anti – Malware Anti-Spam Monitoring Remote Support Network Bandwidth Mgmt Application Certification Testing Image Mgmt OS or App Deployment Inventory Mgmt Patch Mgmt Storage Management Managed Smart Client Remote Desktop Services Thin Client , Diskless Client or Old PC VDI Mobile Device Tablet, PDA, Pocket PC, Phone Lifecycle 3-8yrs avg Lifecycle 3-8yrs avg Lifecycle 3-8yrs avg Lifecycle 2-3yrs avg

10 So what do analyst recommend…
ANY ARCHITECTURE involves moving all aspects of managing a desktop (HW,SW, Management, Configuration, Processes, etc) ANY ARCHITECTURE will not cure the today’s poor desktop management, it makes it even harder ANY ARCHITECTURE requires more tools and different skills than traditional desktop management Existing PC Support structures are not appropriate for other architectures There are still some heavy entry costs to consider for some of these architectures… Infrastructure dependencies, Licensing, Legal, Operational workload shift, Manageability The biggest factor to reduce TCO is based on how managed are your profiles, unlocked users could cost up to 36% more than appropriately locked down one’s. VDI / Thin Client is not appropriate for all user, applications or deployment scenarios, segment and use accordingly You have to select the right tool for the right job… Gartner: “Top 10 Issues With Hosted Virtual Desktops”, , Mark A. Margevicius, Publication Date: 10 June ID Number: G Gartner:” Organizational and Staffing Considerations When Planning for Hosted Virtual Desktops”, Mark A. Margevicius, Terrence Cosgrove. Publication Date: 15 June 2010, ID: G Gartner: “Best Use Scenarios for Hosted Virtual Desktops”, Mark A. Margevicius. 24 February 2009,ID:G Gartner: “Organizations That Unlock PCs Unnecessarily Will Face High Costs“, Michael A. Silver, Ronni J. Colville, Publication Date: 19 December ID Number: G Gartner: “How to Reduce Your PC TCO 30% in 2011 “, Federica Troni, Brian Gammage, Michael A. Silver, Publication Date: 20 March ID Number: G “Choosing From 10 Client Computing Architectural Options”, Brian Gammage, Mark A. Margevicius. 10 December 2007, Publication Date: 27 February ID Number: G Gartner: “Market Trends: x86 Virtualization Market Driven by Consolidation, Promise of Cost Reduction, and Management Advantages”, 17 November 2009, ID:G

11 Thin Client Form Factors
Thin Client Choices Thin Client Form Factors Benefits Considerations Definition Traditional Thin Client A device with a reduced hardware and software footprint, intended to connect to a remote desktop Smaller attack surface than PC Fewer breakable parts than PC Lower energy costs than PC Excellent choice for pure server based desktop scenarios Thin Clients need security and management updates Needs to be always connected to network Requires VDA License, which includes SA benefits Licensing Windows Fundamentals for Legacy PCs (WinFLP) A repurposed PC running a smaller footprint locked down version of Windows, making it behave like a Thin Client No upfront costs - Extend existing investments by repurposing PCs All the advantages of traditional thin clients Enterprise-grade manageability and security Large PC inventory capable of running Windows 7 Reduced CapEx budgets for device purchases Strategy is not locked to Thin Client – flexibility to revert back to PCs WinFLP is a benefit of SA / VDA Zero Client A terminal with no local storage, operating system or processing Extremely low device TCO No OS to manage on device Highest reliability – no moving parts Has all the benefits of traditional thin clients Requires additional processing on server to translate I/O calls Cannot run browser based applications or be upgraded Requires VDA License, which includes SA benefits

12 When Is Thin Client an Option?
Scenario Recommended Access Device Windows PC Hybrid SBD Scenarios Local desktop + hosted desktop Local desktop + hosted applications If You Have Server-Based Desktops (SBD) VDI / Sessions OR Thin Client Windows PC Pure SBD Scenarios No local desktop functionality required No local applications or data Unmanaged Device as Thin Client Unmanaged devices Tablets, iPads, smartphones, employee owned PCs Device choice precedes SBD choice

13 Level of access is determined by managability
Unmanaged BIOS Access Admin Access Root Kits Key Loggers Spyware Tablets Embedded Basic Profiles Remote Wipe Password Policies Netbook Domain Joined Enterprise OS Local User Group Policy Data Sync Offline Data Synchronization Remote Support Slates Corp-Managed Deployment Patching DRM Deployment IPsec Deployment HW/SW Inventory Smart Card VPN DirectAccess HD Encryption USB Policies Phones Laptops Desktops The levels of Trust define the access level

14 Please answer: How well do you manage ?
The biggest factor to reduce TCO is based on how managed are your profiles, unlocked users could cost up to 36% more than appropriately locked down one’s. Gartner: “Organizations That Unlock PCs Unnecessarily Will Face High Costs“, Michael A. Silver, Ronni J. Colville, Publication Date: 19 December ID Number: G Please answer: How well do you manage ? DESKTOP CONFIGURATION Rich Client Terminal Client Virtual Image Management WHICH PROCESS CHANGE ? Patch Management HW/SW Inventory Roles/Profiles/Personas Is this cheaper On the desktop Or on the server side? OS or App Deployment Application Lifecycle

15 What’s needed to build a well managed desktop environment…
Regular & Flexible management of: Drivers Languages Common Apps Offline servicing and updating Client for Virtualized Desktop environment Client for Virtualized applications Corporate Base Image Data Synchronization Policy based quota Backup on the server side Offline file management Roaming Profiles Folder Redirection Control + Manage + Secure = A WELL MANAGED DEVICE User Configuration Software Settings Windows Settings Scripts Security Settings Policy based QoS Deployed Printers IE Maintenance Administrative Templates Computer Configuration Control Panel Network Printers System Windows Components Account Policies Password Lockout Local Policies Audit User Rights Assignment Security Options Windows Firewall Network List Manager Public Key Software Restriction Application Control IP Security Advanced Audit Group Policy Security Policy

16 Each virtualization solution offers different benefits
Session Virtualization Thin Client , Diskless Client or Old PC CAPABILITY ENABLEMENT Secure & Controlled access Client Hosted Virtual Machine VDI Local / Synchronized Encrypted Data Roaming Virtual applications Virtual Browser Roaming OS Preferences / Settings HW Independent Local Encrypted Data Well Managed Device Application Virtualization User State Virtualization Local applications Virtualized Local / Remote applications Virtual Browser Local Browser Benefits: Application Compatibility Inventory & Usage Mgmt Lifecycle Mgmt Benefits: Application Compatibility Migration mitigation Isolation Benefits: Centralized Controlled Locked Environments Benefits: Centralized Controlled Flexible Environments Benefits: Decouple HW, Apps, and Data from the physical device Remote OS HW Independent Local OS Remote OS HW Independent HW Dependent Corporate Office Home Re worked Corporate Managed Desktop Corporate Managed Laptop Consumer Unmanaged Device Internet Change RDS to Session Virtualization

17 What about consumerization
What about consumerization? Allow your employees to bring to work their own pc’s Managed device The real question is… Unmanaged device Data Managed Data Data in Rest: Group Policy Encryption Data location enforcement Data synchronization Data recoverability Data in Transit: Rights management security IP security enforcement Unmanaged Data: Local Data in rest: Employee backup/restore responsibility Theft of PC = loss of data Who owns intellectual property How to control access to sensitive data Web Service Data in rest: Undetermined location of data (compliance) Data in transit: Undetermined Uncontrollable Applications Managed Applications: Secure use of data through Patch management Inventory Audit Group Policy Access Configuration Error monitoring Compliance Reporting Unmanaged Consumerized Applications: Limited use of corporate data due to; Unknown state of applications Provisioning/Management Managed Operating System: Secure use of applications and data through; OS patch management Group Policy Firewall management Device management (Installation and Access) Application access (Application Locker) Security management Lockdown templates Network Access Protection OS inventory OS audit OS error monitoring Compliance Reporting Direct Access Unmanaged Operating Systems: Limited use of corporate applications and data due to; Key loggers Screen capture Viruses Root kits Admin access Device Managed Computers: Secure use of corporate applications and data through; Hardware inventory HW audit BIOS and driver updates HW error monitoring Intel vPro™ management Group Policy HD encryption Device Management (Installation and Access) USB drive encryption Unmanaged Computer: Limited use of corporate applications and data due to; BIOS access Root kits HD access Access corporate applications and data through Remote Desktop or Web based applications

18 Enable Consumerization of IT
High Business Impact Low BI Medium BI Then we had device proliferation, and lost control over the types of PC’s accessing HBI Direct Access with UAG gives managed laptops secure access to the appropriate information with no VPN People still wanted access to HBI. Remote desktop was a trusted desktop accessible to unmanaged PC’s UAG defines access rights to a device UAG can have different policies that do not allow HBI access from unmanaged PC’s from the Internet We then used certificates to isolate they type of information accessible from a computer Then people wanted access to BI from the internet Then as devices have vulnerabilities, UAG can remove and grant access based on device type We then allowed managed PC’s to access all business information First we had users that needed access to business Information Then people started brining in unmanaged computers that also gave people access to business information Remote Desktop Direct Access & Unified Access Gateway Corporate Managed Un-Managed End Users

19 Guidance based on the best practices we have found
What Where Who Role / Profile Management Directory management Group policy Security groups Roaming profiles Compliance logging and auditing Digital Right Management Security Access Certificates / IPsec Direct Access / IP V6 / VPN Smartcard Threat Management Gateway Access Gateway NAP / Quarantine Patching Application Lifecycle Management Application Certification Application Virtualization Application Catalogue and Inventory Use Management Data Management HD Encryption USB Policies Backup / Restore processes Data Synchronization policies / tools Data Archiving Compliance Enabling a Flexible Workspace

20 What should drive the client selection…
Current thoughts… Device Applications Role / Function of the end user Proposed thoughts… Role / Function of the end user Applications Device

21 Let’s see what is possible today…

22 Scenario 1 Migrate from Windows Xp to Windows 7
Manage application compatibility The power of Mobility via Group Policy

23 What do we recommend.. Optimized Desktop

24 End User Considerations
New regulatory and compliance rules Huge increase in mobility Increasing system performance needs Maintaining productivity while reducing costs Use of consumer devices for work

25 Segment End Users in 4 Simple Steps
Step 3: Begin placing user types Step 2: How much PC usage autonomy does this user have? Step 1: How mobile is this user? Great deal of autonomy and control over applications, data Office Workers Highly independent connected workers Mobile Workers Senior Executive Business Consultant Field Sales Representative Single, always connected location Highly mobile, works both offline and online Task Workers Bank Teller Call Center Associate Deskless Workers Retail Associate Nurse Manufacturing Floor Manager Very little autonomy and control over applications, data

26 Office Workers are a Diverse Group
Step 4: Consider compliance requirements for some users But some have special compliance requirements Office Worker with Special Compliance Requirements Financial Trader Government Worker Contractor Office Workers Highly independent connected workers All have high autonomy and are always connected Mainstream Office Worker Engineer Designer Architect Compliance Productivity

27 Desktop Transformation-Enabled Scenarios
4/14/2017 4:19 PM Desktop Transformation-Enabled Scenarios Sharing Secure/Shared Laptop Assets for Travel, Hot-Desking, Shift Workers Hosted Image security, right apps and data Contractors Application Virtualization VDI Folder Redirection Bitlocker + BitLocker To Go BranchCache Enterprise Search Application Virtualization Home Home PC Enablement – Use home assets for work or emergency access Task Extending PC life, Training Rooms And Task Workers, low cost, carbon–neutral VDI Folder Redirection Windows Fundamentals for Legacy PCs Server-based VDI hosting Terminal Services (Desktop) Remote Access Working from remote locations, secure, remote access, Cloud Reducing Laptop Deployments Sharing Assets Enabling Mobile Workforce Secure, Centralized Architecture VDI Server-based VDI hosting © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28 How can we help Windows 7 Windows Server 2008 R2 MDOP System Center Optimized Desktop Solution Accelerator Microsoft Services

29 Example Roadmap Example 0-6 Months 6-12 Months 12+ Months Envisioning
Architecture and Planning Application App-V Application Strategy Application Compatibility Example Image Image Engineering Image-Deployment Engineering Deployment Proof of Concept Pilot Full Deployment Infrastructure System Center Configuration Manager Patch Management Active Directory® Configuration Network Remediation Security Configuration

30 Foundation elements for a well managed desktop
Compatibility Analysis and Mitigation Imaging and Deployment Strategy Deployment Implementation and Migration User State Migration Tool Application Compatibility Factory Volume Activation

31 Windows Optimized Desktop Scenarios
Features Simplify collection of desktop user requirements with assessment tool Map technology requirements to users’ needs with proven best practice Covers desktop solutions including Windows 7, App-V, MED-V, VDI, etc. Benefits Streamline user requirements gathering Enable fast planning and deployment for optimized desktop solutions Free up IT administrators and support staff from break-fix issues

32 Microsoft Services Solutions
Challenges Benefits Reduce Costs of deployment & IT Management Desktop Planning & Deployment Desktop Image Engineering IT Enterprise Management: Configuration Management Streamline PC Management & Automated Software Update Desktop Planning & Deployment Desktop Application Compatibility Security, Identity, and Access Management Manage Risk and Empower People Comprehensive Security and Compliance Desktop Planning & Deployment Client Virtualization with Advanced Management Security, Identity, and Access Management Anywhere Access to information & Application Make Users Productive Anywhere

33 Next Steps Assess your Desktop Strategy, and align it to your roles
Invite the Microsoft Team to help you define and asses your strategy as well as your deployment plans We can provide methods to develop an integrated implementation roadmap 33

34 Kaun Banega IT Pro Champion Quiz Contest
1:30-2:00 PM on 24th & 25th March Here’s an opportunity to prove your knowledge/skills around IT Pro topics – Desktop Deployment, Security & Virtualization Technologies Win exciting prizes Those interested in nominating yourself, please stay back!

35 Software Application Developers Infrastructure Professionals
Resources Software Application Developers Infrastructure Professionals msdnindia @msdnindia technetindia @technetindia

36 © 2011 Microsoft Corporation. All rights reserved
© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

37 Sources & References 4/14/2017 4:19 PM
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

38 Recommended References
Gartner: “Top 10 Issues With Hosted Virtual Desktops”, , Mark A. Margevicius, Publication Date: 10 June ID Number: G Gartner:” Organizational and Staffing Considerations When Planning for Hosted Virtual Desktops”, Mark A. Margevicius, Terrence Cosgrove. Publication Date: 15 June 2010, ID: G Gartner: “Best Use Scenarios for Hosted Virtual Desktops”, Mark A. Margevicius. 24 February 2009,ID:G Gartner: “How to Reduce Your PC TCO 30% in 2011 “, Federica Troni, Brian Gammage, Michael A. Silver, Publication Date: 20 March ID Number: G “Choosing From 10 Client Computing Architectural Options”, Brian Gammage, Mark A. Margevicius. 10 December 2007, Publication Date: 27 February ID Number: G Gartner: “Market Trends: x86 Virtualization Market Driven by Consolidation, Promise of Cost Reduction, and Management Advantages”, 17 November 2009, ID:G Gartner: “TCO of Traditional Software Distribution vs. Application Virtualization”, Michael A. Silver, Terrence Cosgrove, Mark A. Margevicius, Brian Gammage. Publication Date: 16 April ID Number: G Gartner, “Total Cost of Ownership Comparison of PCs With Hosted Virtual Desktops”, Mark A. Margevicius, Michael A. Silver, Federica Troni, 4 August ID Number: G Gartner, “Desktop Total Cost of Ownership: 2008 Update”, Publication Date: 24 January ID Number: G Gartner PC Configuration Magic Quadrant Dec 2008 Gartner, “The TCO of Employee-Owned Notebooks Running a Corporate Virtual Machine”, Brian Gammage , Publication Date: 5 May ID Number: G Gartner: “Organizations That Unlock PCs Unnecessarily Will Face High Costs“, Michael A. Silver, Ronni J. Colville, Publication Date: 19 December ID Number: G Gartner: “Hosted Virtual-Desktop Deployments Are Set to Accelerate” Gartner, Brian Gammage, Mark A. Margevicius, 28 July 2008, ID Number: G Gartner: “Choosing From 10 Client Computing Architectural Options”, Brian Gammage, Mark A. Margevicius. 10 December 2007, Publication Date: 27 February ID Number: G Gartner Hype Cycle for PC Technologies 2008, Publication Date: 1 July 2008, ID Number G Gartner - Dataquest, “Dataquest Insight: Growth in Thin-Client Terminal Markets Points to a Fundamental Shift in Computing Architecture”, 2 October ID Number: G


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