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Linda Bartaloni-Till, Oakland County Community Mental Health Authority, Customer Services.

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Presentation on theme: "Linda Bartaloni-Till, Oakland County Community Mental Health Authority, Customer Services."— Presentation transcript:

1 Linda Bartaloni-Till, Oakland County Community Mental Health Authority, Customer Services

2 Who is Oakland County Community Mental Health Authority (OCCMHA)? We are the public mental health system for Oakland County We are a community-based, local public entity responsible for managing specialty support and services to persons with… Serious mental illness (adults) Serious emotional disturbances (children) Developmental disabilities (adults and children) Substance use disorders (Medicaid only)

3 OCCMHA Mission Statement Inspire Hope Strengthen Communities Empower People

4 OCCMHA: Funding OCCMHA receives Federal funding from the Centers for Medicare and Medicaid Services (CMS) OCCMHA also receives State funding from the Michigan Department of Community Health (DCH) OCCMHA receives local funding from Oakland County

5 What does OCCMHA do with their funding? OCCMHA uses the funds to contract with different Core Provider Agencies to provide services and supports. These agencies form a large Provider Network. This network is composed of the facilities that actually provide the services to persons with developmental disabilities or persons with mental illness. The Core Provider Agencies also contract with different organizations to provide various services.

6 Core Provider Agencies (CPAs) Adults with Mental Illness Easter Seals (ES), Community Network Services (CNS), Training and Treatment Innovations (TTI) Development Disabilities Adult & Children Services Macomb Oakland Regional Center (MORC) and CLS of Oakland County (CLS-OC) Children - Serious Emotional Disturbances Services Easter Seals Family Services and Oakland Family Services Crisis Services/Information/Inpatient Screening Common Ground (CG) Substance Abuse/Co-occurring Services Oakland County Prior Authorization and Central Evaluation (PACE) and all CPAs Mental Health Services for Nursing Home Residents Neighborhood Service Organization (NSO) Cultural and Ethnic Providers Arab American and Chaldean Council (ACC) and Easter Seals Centro Latino (ESCL)

7 Psychiatric Hospital Services NOMC Crittenton St. John – Oakland Havenwyck Kingswood Providence Harbor Oaks Madison Behavioral Behavior Centers of Michigan St. Joseph Mercy

8 OCCMHA Department Functions Office of Executive Director Under direction of the Board Responsible for planning, development and implementation of a comprehensive county-wide public mental health system Office of Deputy Executive Director Supervision of Best Practices, Utilization Management, Procurement, and Quality Management teams This team also works on the development of the annual plan Office of the Medical Director Provides clinical and medical leadership for our Provider Network Office of Recipient Rights People receiving services are provided the full degree of rights, protection, advocacy and due process This is mandated by the Michigan Mental Health Code Budget and Finance Provides fiscal oversight in budgeting, contract financing and complex accounting functions

9 OCCMHA Department Functions, cont. Quality Management Manages the organizations knowledge and information base to assure Total Quality Management practices Customer Services Helping people get supports and services they need Supports persons receiving services Assists people through the Appeal and Grievance process Community Education and Consumer Empowerment Educates the community, consumers, families and the provider network relevant to the mental health system

10 Array of Services Offered Options that may be available to person’s receiving services in our system of care:  Support and Service Coordination  Family Training/Education  Respite Care  Community Living Supports  Crisis Stabilization and Response  Limited Housing Assistance  Chore Services  Prevocational Services  Skill-Building Assistance  Supported Employment  Clinical Services

11 Why do I need to contact Common Ground? Common Ground determines eligibility for OCCMHA services My son/daughter may have ongoing needs and goals beyond what the school system is able to offer My son/daughter may be “aging-out” of the school system

12 Common Ground Access Common Ground Access is the central screening center for eligibility for person’s living in Oakland County. Ways to be screened at Common Ground Access: By phone (800) In person 461 West Huron, Pontiac, MI (Doctor’s Hospital – Seminole Street entrance) Walk-in hours: Monday – Friday, 9:00 AM – 4:00 PM Phone hours: Monday – Friday, 8:00 AM – 7:00 PM Appointments can be made upon request

13 Criteria for Eligibility for Developmental Disability The disability must be manifested before the individual reaches 22 years of age. The disability is most likely to continue indefinitely. The disability results in substantial functional limitations in 3 or more of the following areas of major life activity: Self-care Receptive and expressive language Learning Mobility Self-direction Capacity for independent living Economic self-sufficiency

14 Eligibility Determination Screening Process Call Common Ground at (800) If a screener is available, they will take your call. If a screener is unavailable, they will return your call within 24 hours. General information (name and phone number) will be taken. Screener will ask a variety of questions pertaining to the caller’s developmental disability and/or related mental health. If found eligible, Common Ground will link the person who will receive services to a Core Provider Agency of their choice. If not found eligible, that person can appeal the decision by asking for a Second Opinion through OCCMHA Customer Services at (800)

15 Intake Appointments 1. Person’s who have been found eligible will have an intake appointment at their Core Provider Agency of choice. Your son/daughter will be attending this appointment with you. They will have a specific date and time arranged by Common Ground. 2. There will be paperwork that needs to be filled out at the initial intake appointment. 3. More detailed information will be gathered by the Intake Coordinator in regards to their developmental disability and/or mental health matter(s). 4. A preliminary Person Centered Plan is completed.

16 Conclusion Common Ground Contact Information 461 West Huron, Pontiac, MI (Doctor’s Hospital, Seminole Street entrance) (800) Oakland County Community Mental Health Authority Customer Services Department 2011 Executive Hills Blvd., Auburn Hills, MI (800) Any questions? Contact Linda Bartaloni-Till at (248)


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