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11 CID Introduction. 22 CID&OOW Service Process Flow Chart.

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Presentation on theme: "11 CID Introduction. 22 CID&OOW Service Process Flow Chart."— Presentation transcript:

1 11 CID Introduction

2 22 CID&OOW Service Process Flow Chart

3 33 Surface – Painting Peel Off DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Painting peel off [Figure1-5] LCD bezel or top case worn or painting peel off Exchange or thicken the rubber -Free -Exchange related partsCharge LCD cover or bottom case worn or painting peel off -Exchange related partsCharge

4 44 Surface – Painting Peel Off DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Painting peel off [Figure 6-8] X88V, F6VE LOGO painting peel off Exchange or thicken the rubber Exchange related partsFreeCharge F83 Series top case painting peel off [Figure 8] -Exchange related partsCharge 6 78

5 55 Surface - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Broken [Figure 9-13] A8/Z99/Pro80 Series, LCD cover broken near hinge [Figure 9,10] Exchange related parts -Free A8/Z99/Pro80 Series, hinge and stud broken [Figure 11-13] Exchange related parts -Free

6 66 Surface - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Broken [Figure 14-18] X80/X81 Series, LCD cover broken near hinge [Figure 14,15] Exchange related parts -FreeCharge X80/X81 Series, hinge and stud broken [Figure 16-18] Exchange related parts -FreeCharge

7 77 Surface - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Broken [Figure 19-21] F80/X82/F81/X85/F83/X 88 Series, the hinge riveted broken [Figure 19,20] Exchange related parts -Free- M51Tr hinge broken [Figure 21] Exchange related parts -Free- 21

8 88 Surface - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Broken [Figure 22-30] Not caused by hit or droped TBD--- Caused by hit or dropped or customer induced Exchange related parts -Charge

9 99 Surface - Broken

10 10 Surface - Cracks DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Cracks [Figure 31-36] The cracks expand from screw, the rubber not remove by customer [Figure 31-33] --Free- The cracks not expand from screw [Figure 34-36] --Charge

11 11 Surface - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty TOP Case Broken [Figure 37-42] Caused by hit or dropped or customer induced [Figure 37-39] --Charge- Not caused by hit or droped [Figure 40-42] --Free

12 12 Surface - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Broken [Figure 43-46] M50Vn Touchpad broken [Figure 43,44] --Charge- K42Jr TOP Case stud broken, not noticeably contrived damage [Figure 45,46] --Free

13 13 Surface - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Bottom Case Broken [Figure 47-52] F3/X53/Z53 Series bottom case hinge broken, not caused by hit or dropped or customer induced [Figure 47-49] --Free- Caused by hit or dropped or customer induced [Figure 50-52] --Charge

14 14 DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty LCD latches drop off [Figure 53] LCD latches drop offReinstall-Free 53 Surface - Broken

15 15 Surface - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Broken [Figure 54-57] F9 series hinge broken [Figure 54,55] --Free- X50C hinge loosened, rivet drop off [Figure 56,57] --Free

16 16 Battery DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Battery Broken [Figure 58-62] Battery broken and no burned --Charge

17 17 Battery DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Battery latches broken [Figure 63-64] K40 Series Battery latches broken --Charge 6364

18 18 Keyboard DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Keycap drop off [Figure 65] Keycap drop off (including its bracket) Reinstall-Free -Exchange the keyboardCharge 65

19 19 Keyboard - Oxidation DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Keyboard Oxidation [Figure 66-67] Liquid soak into the keyboard and the top case. - Exchange the parts which was soaked by the liquid Charge

20 20 Keyboard - Broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty KeycapTwist [Figure 68-70] Keycap twisted heated by the outside -Exchange the keyboardCharge Keycap twisted by other reasons TBD

21 21 Keyboard / Touch Pad Abraded DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Keyboard or Touch Pad abraded [Figure 71-74] Keyboard or Touch Pad was polished by the abrasion. - Exchange the keyboard or Touch Pad Charge The sign on the keyboard or Touch Pad was drop off - Exchange the keyboard or Touch Pad Charge

22 22 Adapter – Surface Damaged DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Adapter surface damaged [Figure 75-76] Adapter surface has water mark or melted or broken. -Exchange the adapterCharge 75 76

23 23 Adapter – Surface Damaged DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Adapter surface damaged [Figure 77-79] Adapter surface broken and no burned -Exchange the adapterCharge

24 24 Adapter – Surface Damaged DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Adapter surface damaged [Figure 80-83] Adapter surface and not caused by hit or customer induced -Exchange the adapterFree

25 25 Adapter – Cable Damaged DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Adapter Cable damaged [Figure 84-87] Cable broken and the plastic outside abraded -Exchange the adapterCharge

26 26 Adapter – Cable Damaged DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Adapter Cable damaged [Figure 88-92] Cable port burned-Exchange the adapterFree- Cable port broken-Charge

27 27 Adapter – Label Damaged DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Adapter label damaged [Figure 93] Label removed, scribbled or damaged seriously -Exchange the adapterCharge Label Damaged 93

28 28 Surface damaged Mouse – Surface Damaged DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Surface Damaged [Figure 94] The surface of the mouse split or damaged. -Exchange the mouseCharge 94

29 29 Mouse – Cable damaged Cable twisted Wire broken DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Cable Damaged [Figure 95-96] Cable twisted or wire broken -Exchange the mouseCharge 95 96

30 30 Mouse – Label Damaged Label tear up by customer Label damaged and disassembled DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Label Damaged [Figure 97-98] Label tear up by customer or disassembled after damaged -Exchange the mouseCharge 9798

31 31 ODD – Mechanical Damaged DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Mechanical Damaged [Figure 99] The hook broken, damaged or missed so that the ODD couldn’t read the disk. -Exchange the ODDCharge 99

32 32 ODD – Mechanical Damaged ODD bracket broken ODD tray out of shape DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Mechanical Damaged [Figure ] Includes: ODD bracket broken, ODD tray out of shape, data cable damaged, etc. -Exchange the ODDCharge

33 33 ODD DamageCommentsRepair WayExchange Parts In Warranty Out of Warranty Separate from the main machine [Figure 103] ODD separates from the main machine, data cable damaged -Exchange the ODDCharge 103 Separate from the main machine and damage

34 34 LCD DamageCommentsRepair WayCharge LCD Broken [Figure ] Panel crack and mural are considered caused by drop, press or misuse Replace the panelYes

35 35 LCD DamageCommentsRepair WayCharge LCD Showed Abnormal [Figure ] LCD Showed Abnormal and mural are not considered caused by drop, press or misuse, no liquid inside -No

36 36 LCD 115 DamageCommentsRepair WayCharge Black speck [Figure ] Black speck and mural are not considered caused by drop, press or misuse -No Golden speck [Figure ] Golden speck with black liquid crystals and light line -Yes

37 37 LCD 116 DamageCommentsRepair WayCharge Black speck [Figure ] Big black speck seems liquid crystals overflow and mural are not considered caused by drop, press or misuse -No

38 38 LCD DamageCommentsRepair WayCharge Rust [Figure 117] The rim of LCD rust and mural are not considered caused by drop, press or misuse, no liquid inside -No 117

39 39 LCD DamageCommentsRepair WayCharge LCD bezel drop off [Figure 118] There are crack between LCD bezel and LCD panel, and mural are not considered caused by drop, press or misuse, no liquid inside -No 118

40 40 LCD DamageCommentsRepair WayCharge Liquid inside [Figure ] LCD Liquid inside-Yes

41 41 LCD DamageCommentsRepair WayCharge Entry of foreign matter [Figure 121] Entry of foreign matter into LCD and mural are not considered caused by drop, press or misuse -No 121

42 42 I/O Port DamageCommentsRepair WayCharge LAN connector broken [Figure ] LAN connector pins broken-Yes

43 43 I/O Port DamageCommentsRepair WayCharge USB connector broken [Figure ] USB connector pins broken and drop off -Yes

44 44 I/O Port DamageCommentsRepair WayCharge USB connector broken [Figure ] K40/K50/K70/F82/PRO88 series USB connector pins broken -No

45 45 I/O Port DamageCommentsRepair WayCharge I/O Port broken [Figure ] Audio connector broken DC Power Jack broken -Yes

46 46 I/O Port DamageCommentsRepair WayCharge DC Power Jack burned [Figure ] DC Power Jack burned and not caused by hit or customer induced -No

47 47 Machine Oxidation DamageCommentsRepair WayCharge Liquid inside [Figure ] It may be caused by misuse, ex: (a)Customer try to self-repair and use wrong way to clean to get the oxygenation. (b)Splashed by liquid. Check other parts and complete function first. Replace the damage parts Yes

48 48 Machine Burned DamageCommentsRepair WayCharge NB Burned [Figure ] Require to check the cause of such case carefully and seriously. If unable to judge the endures responsibility, please feedback to ASUS HQ. Replace the hole NBTBD


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