Presentation on theme: "IVR & M ISSED C ALL. What is IVR? W HAT IS IVR? Interactive Voice Response (IVR) helps to migrate from the traditional human-perplexed interactions To."— Presentation transcript:
IVR & M ISSED C ALL
What is IVR?
W HAT IS IVR? Interactive Voice Response (IVR) helps to migrate from the traditional human-perplexed interactions To Efficient, Caller-friendly & Automated Phone communication.
W HAT IS M ISSED C ALL ? Customer Calls to a company IVR cuts the call Owner SMS SMS
W HAT IS M ISSED C ALL ? Your customers do a missed call to your number at Zero cost to them. Your Customer receive SMS response, a call back instantly. Zero cost and Zero wait-time for your customer. Increase your customer satisfaction. Don't lose a lead because your agents were busy with other clients.
R ETAIL – O UTLETS, S TORES AND S HOPS Running successfully with great products, distribution channels and offline partnerships Customers phone calls during peak business hrs is a. ………….CHALLENGE Looking for improving operation on the call
S MART RECEPTIONIST A Smart Receptionist to give professional touch with prompt response Anytime and Everytime!!!
N EVER M ISS CUSTOMERS !!!
Q UICK & E ASY O RDER
O RDER CONFIRM & D ELIVERY TIME
O PINION ABOUT PRODUCTS AND S ERVICE Get real-time inputs on how your Shop is performing Quick to setup opinion Polls for various Point of contact
S IMPLICOM PACKAGES IVR Missed call SMS service
T HANKS !
B ACKUP SLIDES
L IVE E VENT V OTING Make any Event more interactive by Live Voting & results. Best is Its completely free for the end User.
D ISCOUNT COUPON D ELIVERY Deliver special offers and coupon codes This is through your SMS response just at a Missed Call
C USTOMER F EEDBACK A quick Feedback from your Customers About any service or product at any point of contact like Delivery of Order.
U SER V ERIFICATION Verify the User and Mobile Number This is by asking to give a Missed Call on your number
R ATING S YSTEM Companies procure multiple MissedCall numbers One corresponding each rating to automate customer rating process.
C ASH O N D ELIVERY Ecom Portals with COD facility can verify the Buyer before Order is confirmed, reduces fraud cases.
O PT - IN L IST B UILDING Building a 100% genuine opt-in List for SMS updates This is absolutely possible with MissedCall verification before registration.
I NFORMATION P ULLING Your Subscribers Gave a Missed call Pull in any information via SMS on demand like latest Stock update
C ALL BACK Your customer gives a Missed Call to your number. an automatic Call back and Call patch feature making everything as simple as for you.