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IVR & M ISSED C ALL. What is IVR? W HAT IS IVR? Interactive Voice Response (IVR) helps to migrate from the traditional human-perplexed interactions To.

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Presentation on theme: "IVR & M ISSED C ALL. What is IVR? W HAT IS IVR? Interactive Voice Response (IVR) helps to migrate from the traditional human-perplexed interactions To."— Presentation transcript:

1 IVR & M ISSED C ALL

2 What is IVR?

3 W HAT IS IVR? Interactive Voice Response (IVR) helps to migrate from the traditional human-perplexed interactions To Efficient, Caller-friendly & Automated Phone communication.

4 W HAT IS M ISSED C ALL ? Customer Calls to a company IVR cuts the call Owner SMS SMS

5 W HAT IS M ISSED C ALL ?  Your customers do a missed call to your number at Zero cost to them.  Your Customer receive SMS response, a call back instantly.  Zero cost and Zero wait-time for your customer. Increase your customer satisfaction.  Don't lose a lead because your agents were busy with other clients.

6 R ETAIL – O UTLETS, S TORES AND S HOPS Running successfully with great products, distribution channels and offline partnerships Customers phone calls during peak business hrs is a. ………….CHALLENGE Looking for improving operation on the call

7 S MART RECEPTIONIST A Smart Receptionist to give professional touch with prompt response Anytime and Everytime!!!

8 N EVER M ISS CUSTOMERS !!!

9 Q UICK & E ASY O RDER

10 O RDER CONFIRM & D ELIVERY TIME

11 O PINION ABOUT PRODUCTS AND S ERVICE Get real-time inputs on how your Shop is performing Quick to setup opinion Polls for various Point of contact

12 S IMPLICOM PACKAGES IVR Missed call SMS service

13 T HANKS !

14 B ACKUP SLIDES

15 L IVE E VENT V OTING Make any Event more interactive by Live Voting & results. Best is Its completely free for the end User.

16 D ISCOUNT COUPON D ELIVERY Deliver special offers and coupon codes This is through your SMS response just at a Missed Call

17 C USTOMER F EEDBACK A quick Feedback from your Customers About any service or product at any point of contact like Delivery of Order.

18 U SER V ERIFICATION Verify the User and Mobile Number This is by asking to give a Missed Call on your number

19 R ATING S YSTEM Companies procure multiple MissedCall numbers One corresponding each rating to automate customer rating process.

20 C ASH O N D ELIVERY Ecom Portals with COD facility can verify the Buyer before Order is confirmed, reduces fraud cases.

21 O PT - IN L IST B UILDING Building a 100% genuine opt-in List for SMS updates This is absolutely possible with MissedCall verification before registration.

22 I NFORMATION P ULLING Your Subscribers Gave a Missed call Pull in any information via SMS on demand like latest Stock update

23 C ALL BACK Your customer gives a Missed Call to your number. an automatic Call back and Call patch feature making everything as simple as for you.

24 T HANK Y OU !


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