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Powering Enterprise Process Advantage® Managing Your Retail Outlets – in Near Real-Time.

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Presentation on theme: "Powering Enterprise Process Advantage® Managing Your Retail Outlets – in Near Real-Time."— Presentation transcript:

1 Powering Enterprise Process Advantage® Managing Your Retail Outlets – in Near Real-Time

2 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 2 Sample Retail Functions Financial Planning Merchandise Planning Demand Management Sourcing Supply chain execution Store labor scheduling Price Management Price optimization New product introduction Task management Store operations Store orders Customer accounts Advertising, marketing promotions Loyalty Store performance Financial accounting Private Label Real Estate Management Service Management

3 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 3 Typical Retail Business Topology Retail Business Domain Back Office Distribution Centers Stores Suppliers Competitors Customers Profile 1 Profile 2

4 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 4 Retail Enterprise Applications Trends Best of Breed Apps Rule –“… for most, the standardization, integration, and uniformity benefits an application suite or ERP implementation do not yet outweigh the immaturity of the emerging retail suites…” (Forrester May 2008) Custom and Packaged Apps Exist –Provide added structured capabilities previously un- served –Yet various retail segments are so diverse, that…

5 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 5 Process Management, the BIG Differentiator Unique back office and customer-facing process drive value –Fulfillment, availability, customer service, pricing, and promotions Align your business functions to corporate strategy –People, systems, visibility, speed, consistency, collaboration, sequence, automation…

6 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 6 Retailing Challenges to Process Differentiation Business Processes –Collaboration with departments and business partners –“Swivel Chair Integration”: People  Swivel Chair  Systems Legacy Infrastructure –Computing Systems (hardware) –Custom Applications (e.g. Mainframe product catalog) Management –Process –Exceptions –Security “Retailers told Forrester that the biggest challenge would be to bring more established legacy apps up to the standard of newer releases.” (Forrester May 2008)

7 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 7 Today’s Challenge – Mind the Gap Goals and objectives Enterprise Models Relationships & Future State Modeling Simulation Optimization (Six Sigma, SCOR, ITIL…) Design Integration Automation Metrics and Monitoring Process Analysis & Optimization Strategy & Enterprise Architecture Process Execution & Management

8 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 8 Typical Retail Business Topology Retail Business Domain Back Office Distribution Centers Stores Suppliers Competitors Customers Profile 1 Profile 2

9 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 9 Integration is most often done using FTP File Transfer – not Message-Orientated Middleware – is “the most popular transport mechanism for both internal and external integration projects.” Gartner also “firmly believe that 65-70% of application integration, both internally and externally is being done using FTP.”

10 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 10 Modern Enterprise File Transfer Needs 1.Event Listeners / Publishing 2.File Transfer and Data Integration 3.Centralized Management and Monitoring 4.Process Coordination 5.Auditing and Statistics 6.Exception Event Monitoring and Handling 7.Batch and Real-time Integration Support (a Service-Oriented Architecture marriage) 8.Development (Batch & Real-time) An organization’s attempt for solution often involves significant home grown development efforts and lots of manual intervention

11 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 11 Metastorm Integration Manager (MIM) Ubiquitous, Enterprise Integration and Service Management Infrastructure for Data-Centric, Process- Centric, and Legacy-Centric Integration Facts Support for multiple computing environments and languages : Windows, Unix, Linux, i5/OS, z/OS, CICS |.NET, Java, Cobol, C/C++… more Process Design  Execution  Auditing Centralized Management, Auditing and Recovery Real-time and Batch Interaction support : Files, Databases, Messaging, and Language Interfaces Compliance and Security Compatible with existing Technologies

12 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 12 Listening for and responding to your data: Directory Monitor (Dirmon) The Result: The lowest common denominator, a file, now becomes a viable event-based integration point; extending existing apps and reducing complexity The Result: The lowest common denominator, a file, now becomes a viable event-based integration point; extending existing apps and reducing complexity At the highest level in a node you can set up the poll interval and other parameters. From here you create the directory monitor entries. From the central control tool you can configure Dirmon for any MIM node. CPIWINXP DELLC640 X+1 X+2 Application Business Process Handling Dirmon

13 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 13 World Class, Industry Leader in MFT and Data Integration The Result: File-centric data becomes a more integral part of the SOA strategy; create a common bridge between real- time and batch integration styles The Result: File-centric data becomes a more integral part of the SOA strategy; create a common bridge between real- time and batch integration styles

14 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 14 The Integration Pit Stop: Transaction Repair and Retry of System Processes The Result: Fix errors faster and exceed customer expectations of your organization’s data and process management sophistication. The Result: Fix errors faster and exceed customer expectations of your organization’s data and process management sophistication.

15 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 15 Functions to Solutions Financial Planning Merchandise Planning Demand Management Sourcing Supply chain execution Store labor scheduling Price Management Price optimization New product introduction Task management Store operations Store orders Customer accounts Advertising, marketing promotions Loyalty Store performance Financial accounting Private Label Real Estate Management Service Management

16 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 16 Metastorm Enterprise TM Metastorm ProVision® I Enterprise Modeling & Business Architecture – including modeling of people, systems, processes, data, services, and critical interrelationships. Metastorm ProVisionBPA Business Process Analysis – including process modeling, simulation, Six Sigma and other optimization methods. Metastorm Discovery™ Business Process Discovery – enabling understanding and analysis of current operations. Metastorm BPM® Business Process Management for roundtrip process improvement – including design, automation, analysis, and monitoring of both human and system-based processes. Metastorm Integration Manager Process Integration - enabling legacy & mainframe process integration, SOA development, and high-volume managed file transfer.

17 Powering Enterprise Process Advantage® © 2008 Metastorm Inc. – Proprietary and Confidential 17 Want to learning More? Upcoming follow-up Webinars –“Elegantly Rip out FTP” – demo-oriented webinar focusing on how to increase the value of Managed File Transfer together with the rest of your Service-Oriented Architecture (Mid-September) –Additional webinars: Direct Communication –Product Manager, Metastorm Integration Manager –+1 (813) –Please make reference to this Webinar in correspondence


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