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Retail 2020 Richard McKeating, Enterprise Architect, Tesco.

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Presentation on theme: "Retail 2020 Richard McKeating, Enterprise Architect, Tesco."— Presentation transcript:

1 Retail 2020 Richard McKeating, Enterprise Architect, Tesco

2 Tesco around the world 530,000+ People 12 Countries 12 Countries £71bn Turnover 75 million Shopping trips a week 75 million Shopping trips a week

3

4 Not just a grocer…

5 GM and Clothing too…

6 50 cities around the world

7 And the Hudl…

8 Retail 2020 “The future is already here – it's just not evenly distributed” William Gibson, quoted in The Economist, December 4, 2003

9 Transformational tech

10 38 years to reach 50m 13 years 4 years 12 weeks

11 Digital Natives

12 …just want to shop

13 A world powered by Clouds

14 Blended reality

15 Personalisation One size doesn’t fit all

16 Retail 2020 Plus ça change, plus c'est la même chose

17 Price

18 Range

19 Convenience

20 Service

21 Retail 2020 A retail revolution fuelled by information

22 Self Checkout Scan as You Shop Scan as You Shop Mobile Call Centre IVR Kiosks Hudl Manned Checkout NFC Adverts Interactive Digital Signage Digital Entertainment Wifi Remote Banking Advice Apps Reserve & Collect Location Services Community & Education Phone/SMS (Tesco Mobile) Connected White Goods in the home TV, Washing Machine, Fridge etc Web Film/TV Radio/Music EBooks Shopping Services Information Reviews AppStore Digital Content Payment Shopping Banking Social Social Media Augmented Reality Customers and technology

23 The information revolution Events not file transfers Open APIs not Closed Interactive not batch Mobile not fixed What’s happening now not what happened yesterday Apps not applications Rich product data not just supply chain Multimedia not just text Supply chain transparency not invisibility Unstructured data not just structured

24 Information overload

25 Barcode First mobile phone call

26 Product information

27 The foundations GS1 Standards Structured data on the web NGPIEU 1169

28 Retail 2020 ….The future is already here Thank you for listening


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