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Work Place Politics and Personalities Unit 2 South-Western Thomson Learning Quick Skills Series.

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Presentation on theme: "Work Place Politics and Personalities Unit 2 South-Western Thomson Learning Quick Skills Series."— Presentation transcript:

1 Work Place Politics and Personalities Unit 2 South-Western Thomson Learning Quick Skills Series

2 What Do You Know About Politics At Work? 1. I tend to make decisions based on the feelings I have about people.AgreeDisagree 2. I wear my feelings on my face.AgreeDisagree 3. Other people’s behavior often gets under my skin.AgreeDisagree 4. I need a strong supervisor to tell me what to do.AgreeDisagree 5. I have difficulty meeting new people.AgreeDisagree 6. I usually say what I’m thinking.AgreeDisagree 7. I like to do things my way.AgreeDisagree 8. I prefer to keep important information to myself.AgreeDisagree 9. I am seldom influenced by the opinions of others.AgreeDisagree 10. I don’t look forward to new experiences.AgreeDisagree 11. I plan to work for one company for my entire career.AgreeDisagree 12. There’s usually only one right way to do something.AgreeDisagree 13. There’s nothing wrong with gossip if it is true.AgreeDisagree 14. My good technical skills will ensure my success.AgreeDisagree 15. The only person I will have to please is my supervisor.AgreeDisagree

3 Company Politics and Careers Being a hard worker is not enough to get ahead in any business Owners of companies are looking for hard workers that are good communicators and work well with others Managers can not be affective if their subordinates don’t like or respect them

4 What are Work Place Politics? Being perceptive about what is the appropriate thing to do in a specific situation When to talk or be quiet When to take a risk or keep things like they are When to complain and when to let it go

5 Why the Bad Feeling about Politics? Usually associated with self-serving motivation Resented skill Sometimes gets the wrong people ahead

6 How can Work Place Politics be Good? When it serves the good of the company or community instead of the individual

7 Good Politics Understanding personalities of people Showing tact Good attitude Giving credit Complimenting people Keeping confidential to yourself Not gossiping Being friendly and easy to get along with Evaluating situations Being ethical Separating work and personal life Staying out of trouble Sharing information Not complaining

8 Bad Politics Sabotaging others Dating coworkers Backstabbing Taking sides Criticizing people Sharing other’s secrets Lying Undermining coworkers Getting into trouble Holding grudges Using others to get you places and not giving them credit Gossiping Being unethical Taking undue credit

9 Political Correctness Knowing what is acceptable, popular, or expected in a company or social situation Dress Language Behavior Labeling of people

10 Parts of Work Place Politics Good Work Fitting In Knowing the Company Goals and Rules Knowing the Companies Environment Making a Good Impression Being Courteous Matching Personal and Corporate Goals

11 Interpersonal Relationships and Politics Find those other employees whose enthusiasm and willingness to go the extra mile for themselves the company and you are the same Benefits Being recognized as able Trusted with Inside information Best jobs Negatives Being labeled as a brown-noser

12 How to Build Interpersonal Work Relationships Observe others in leadership roles Get to know your coworkers as customers Build face-to-face relationships with coworkers Volunteer for assignments Build trust Develop alliances Be a good team member

13 Sources of Power Position Power – by title Personality Power – likable influence Informational Power – people in the know Resource Power – know where to go to get what is needed Scheduling Power – when and where Idea Power – creative outlet Influence Power – has sway over others

14 Political Strategies Stop trying to please everyone. Do what you are good at and enjoy. Build a base of allies. Develop relationships with people who will support you. Increase your visibility outside the company. Participate in community affairs.

15 Who Are the Powerful People SourcePositionProof Position Power Personality Power Information Power Scheduling Power Idea Power Influence Power

16 Internet Assignment Go to find a strip you can relate to Right click and save picture as in your p drive Paste into MS Word Write a paragraph or two explaining the workplace politics being shown, whether they are good or bad, how the people involved will be affected

17 Performance How people perceive you will reflect on how they perceive the quality of your work Your political ability and quality of work are intertwined Meet or exceed all company standards and/or expectations Always show a positive attitude Control your emotions and actions “Any person who produces less than his very best is cheating.” – Earl Nightingale

18 Feelings, Thoughts, and Behaviors Your behaviors will betray your feelings and thoughts If you control your thoughts, your feelings and in turn behaviors will improve Assess how you are doing by looking at how people are reacting to you Drawn to you and want to be around you Avoid you and exclude you from meetings and social gatherings If people avoid you, don’t blame them; start back at the top of the page “ I am convinced that life is 10% what happens to me and 90% how I react to it.” – Charles Swindoll

19 Be a High-Quality Performer Finish what you start Turn in accurate and neat material Take responsibility for your actions Exhibit consistent behavior “The quality of our lives is in direct proportion to our commitment to excellence.” – Vince Lombardi

20 Handling Mistakes How you handle the mistake can be more damaging than the fact that you made one. Explain the problem Remain calm and stay in control Show that you can take the heat Accept responsibility Offer a solution Bounce back Learn from your mistakes Once is a mistake, twice is carelessness Successful people usually make more mistakes than people who fail.

21 Why Mistakes Occur Not listening to or following instructions Misinterpreting the intent of the task Being overworked Having inadequate training Being under time pressure Losing your focus Allowing interruptions

22 What is Your Personality Type? Choose one for each of the 4 scenarios. Circle the corresponding letter 1. Working with people energizes me 1. Working with people tires me out 2. I gather information by what I see, hear, touch, taste or smell 2. I gather information by how I feel about a situation 3. I come to conclusions by sitting and thinking about the facts 3. I come to conclusions by seeing how I feel about the situation 4. I prefer structure and order4. I like to be flexible and see how things come out E I SN T F J P

23 What’s Your Type? Your Type __________ What does that mean? Do you agree or disagree and why?

24 Find Your Temperament Guardians – ESTJ, ISTJ, ESFJ, ISFJ Artisans – ESTP, ISTP, ESFP, ISFP Idealists – ENFJ, INFJ, ENFP, INFP Rationals – ENTJ, INTJ, ENTP, INTP

25 Guardians Are good at Logistics Organizing Planning Can Become overextended Have difficulty saying “no” Tend to focus on several things at once Have a lot to organize due to having broad interests

26 Artisans Are good at Being spontaneous Showing creativity Finding unique ways to express themselves Can Become frustrated by rules that don’t work Find too many details tiresome Thrive on juggling many priorities

27 Idealists Are good at Dreaming Visualizing all the possibilities in life Can Find it difficult to relate to others who see road blocks Feel all roads can be traveled Tend to communicate abstractly Be concerned primarily with final goals

28 Rationals Are good at Organization Thinking problems through logically Solving problems rationally after considering the possibilities Can Have difficulty relating to people who are less organized Find collaborative projects to be a challenge

29 How to Build Meaningful Relationships Listen Attentively Show Respect Be Trustful Develop Tolerance Communicate Clearly Be Cooperative “It’s a mistake to think with only our ears. It’s much more important to listen with the mind, the eyes, the body, and the heart.” – Mark Herndon

30 Listening and Being Respectful Listening Tune out distractions Ask questions for clarity Rephrase the speaker’s comments Show your involvement in the conversation Give feedback Being Respectful Empathize Don’t judge Give compliments Avoid communications breakdowns Avoid offensive language and humor Appreciate differences

31 Trust and Communication Trust Do what you say you will Tell the truth Don’t participate in gossip Behave consistently Communication Written Verbal Body language

32 Cooperation and Tolerance Cooperation Observe rules Respect territorial rights Be considerate Carry your weight Don’t impose on others Be a team player Tolerance Accept other’s habits/annoyances Know your own habits/annoyances Separate how you feel about the habit and how you feel about the person Look for the good

33 Traits of a Good Communicator Talk less Match their speaking or writing style to the audience Choose words carefully Use body language effectively Speak distinctly and clearly

34 Networking Building political relationships that will benefit your professional career Friends, coworkers, professional associations, casual acquaintances Always be respectful and thank the person for the referral

35 Mentoring A person “in-the-know” who can guide you in: Learning the corporate culture Decision making Providing constructive criticism Getting through tough times Understanding the corporate politics Who’s who Who to avoid and who to befriend

36 Building Political Capital through Reputation The ability to “call-in” a favor because of who you are and what you’ve done Reputation – opinion of you by others based on your look, actions, language, successes, etc. Build on your strengths Control your behavior Value others

37 Valuing Others Know your own prejudices Accept others for what they have to offer Bad feelings without merit usually are based on your own insecurity or fear Show appreciation Say thank you Give credit where it is due Communicate in a way the person will understand

38 What are Your Strengths? StrengthsHow do you express itWhy is it important

39 The Power of The Boss Assigns responsibilities Gives raises Passes out rebukes Recommends promotions

40 How to Treat Your Boss Recognize they are in charge Never talk about your boss behind their backs Ask, don’t make demands Show up every day, on time Be friendly but not overly friendly “Pointing out your boss’s shortcomings only highlights one fact – your lack of character and good judgment.” – Kathy Simmons

41 Learning to be a Political Success Develop your Intuitiveness Smile Remember Names Give Compliments and Receive them well Show a Sense of Humor

42 Information Keeping confidences is key to your political livelihood If information is Need-to-Know basis, it is not up to you to decide who else needs to know Don’t keep information to yourself just to feel powerful

43 Information that is Yours to Give Do Share information you have even if all the details haven’t been worked out Give news positively Be tactful, honest, and forthright Consider your method of delivering the message Don’t Share information that hasn’t been decided on yet Announce bad news that doesn’t impact the employees Hide or cover up the truth Be impersonal in your delivery of the message

44 Respect the Hierarchy Question or ProblemContact PersonContact Method Your work scheduleSupervisorMemo, email, telephone, or face-to- face A safety procedureCoworker or SupervisorMemo, telephone, or face-to-face A technical problemCoworker or SupervisorMemo, telephone, or face-to-face HarassmentSupervisor or Human resource manager Memo and face-to-face Health BenefitsSupervisor or Human resource manager Email, telephone, or face-to-face CarpoolCoworkerE-mail or face-to-face A policy questionSupervisorE-mail or face-to-face Taxes withheld from paycheckAccounting DepartmentTelephone or e-mail Dispute with coworkerCoworkerFace-to-face Accident on the jobSupervisor or Company health officerFace-to-face

45 The Grapevine Listen to what is being said, then depart if the conversation becomes unprofessional Make known by your behavior that you will not participate in gossip Maintain an arm’s length distance from well-know gossipers Refrain from making any remarks that might be interpreted as gossip

46 Handling the Difficult Personality Avoid the person if possible Be an observer instead of a participant Deal with the behavior Develop coping behaviors Don’t take the behavior personally Accept your limits Define your boundaries

47 Being the Difficult One Learn to recognize when your defense mechanisms turn on Think before you react Work on your self-esteem Don’t take comments personally See the other side Look for the positive There is not always just one answer to a problem

48 How Difficult are You? 1. Most people don’t understand where I’m coming from.YesNo 2. I am usually open to compromise on important things.YesNo 3. Being in control of a situation is very important to me.YesNo 4. I am always sensitive to the important issues of others.YesNo 5. I am very focused on getting things done, period!YesNo 6. Being receptive to other ideas is very important.YesNo 7. I don’t look for a “fight,” but if you want one, bring it on!YesNo 8. I don’t need to feel I am in charge.YesNo 9. I seem to spend a lot of my time defending myself against attacks from others.YesNo 10. With the help of others, I can accomplish a lot.YesNo 11. People seem to disagree with me on a regular basis.YesNo 12. Coworkers find me to be consistent and fair.YesNo 13. I am smarter than most of the people at work.YesNo 14. Others say I’m easy to work with.YesNo

49 Seven Difficult Personalities Bullies – stand up for yourself Griper – ask “What do you want?” Silent types – ask open-ended questions Very nice people – work on their self-esteem Just say no types – head off their opposition I know better types – have all your facts Stallers – find out the real reason for the delay

50 Bullies Blame others for errors Make unreasonable demands Criticize the work ability of others Inconsistently enforces arbitrary rules Makes threats of job loss Use insults and put-downs Downplays or denies accomplishments Tries to socially exclude Yells and screams

51 Employability Don’t fight change Be a positive presence Don’t overdo humility Listen more than you talk Position yourself carefully Keep up on changes in your field Learn the high priorities Include the higher- ups Ask for straight answers Know who’s in charge

52 People Who Have Been Fired Winston Churchill Ronald Reagan Walt Disney Sherry Lansing, President of Paramount Pictures Lee Iacocca, Head of Ford Motor Company Oprah Winfrey

53 Things that will get you fired Dishonesty and lying Irresponsible behavior, goofing off Personal business on company time Absenteeism and lateness Not following instructions Ignoring company policies Whining or complaining Lack of commitment or dedication Lack of motivation and enthusiasm Laziness

54 Work and the Law Discrimination Disabilities Religion Workplace Romance Sexual Harassment

55 Discrimination Protected Characteristics Race Sex Religion National origin Physical disability age

56 American with Disabilities Americans with Disabilities Act Requires reasonable accommodations for an impairment that substantially limits one or more of the major life activities Elevators Wheelchair accessibility Restructuring job specifications

57 Religious Beliefs in the Workplace Try to match your job with your beliefs Wearing religious garb is a protected right as long as it does not unduly interfere with the functioning of the workplace You have the right not to discuss religion and the right to ask others not to discuss it around you Take complaints to the Human Resource Department

58 Workplace Romance Some companies prohibit dating of employees or limit it to same rank Dating someone above you makes you less credible for raises and promotions Dating someone below you takes away their credibility for raises and promotions Always keep the romance private, don’t involve coworkers in problems Remember you will have to work with that person if the romance ends

59 Sexual Harassment Unwanted advances – to get ahead Quid-pro-quo Threats Unsolicited or demeaning remarks Hostile environment – general work environment Off-color jokes and/or references Unfair or sexist dress code Inappropriate touching or comments

60 What to do if harassed 1. Immediately confront the situation 2. Document the event 3. Report the event to management or human resources department 4. Be prepared for possible backlash and start back at number 1

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