2. Enterprise Systems & Databases Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 1

3. Take Aways Course Objectives: Explain the role of Information Systems in enabling important business processes such as Supply Chain Management (SCM) Developing queries to convert data to information Understand the important issues associated with SCM Gain an appreciation of the power of the relational database model in managing information and processes within a supply chain What business would be considered the world’s 24 th most productive country if it were a country? WalMart Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 2

4. Types of Enterprise Systems The ES Application Suite Enterprise Resource Planning (ERP) Supply Chain Management (SCM) Supplier Relationship Management (SRM) Product Lifecycle Management (PLM) Customer Relationship Management (CRM) Other classifications Best of breed vs. Niche applications Software as a service (SaaS) Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 3

5. SAP ERP Solution Map Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 4 Shared Service Delivery SAP NetWeaver End-User Service Delivery Analytics Financial AnalyticsOperations AnalyticsWorkforce Analytics Financials Financial Supply Chain Management TreasuryFinancial Accounting Management Accounting Corporate Governance Human Capital Management Talent ManagementWorkforce Process ManagementWorkforce Deployment Procurement and Logistics Execution Procurement Inventory and Warehouse Management Inbound and Outbound Logistics Transportation Management Product Development and Manufacturing Production PlanningManufacturing ExecutionProduct DevelopmentLife-Cycle Data Management Sales and Service Sales Order ManagementAftermarket Sales and ServiceProfessional-Service Delivery Corporate Services Real Estate Management Enterprise Asset Management Project and Portfolio Management Travel Management Environment, Health, and Safety Compliance Mgmt. Quality Management Global Trade Services Copyright SAP AG 2008

6. SAP Supply Chain Management Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 5 SAP NetWeaver Demand & Supply Planning Demand Planning & Forecasting Safety Stock Planning Supply Network Planning Distribution PlanningService Parts Planning Procurement Strategic SourcingPurchase Order ProcessingInvoicing Manufacturing Production Planning & Detailed Scheduling Manufacturing Visibility & Execution & Collaboration MRP based Detailed Scheduling Warehousing Inbound Processing & Receipt Confirmation Outbound ProcessingCross DockingWarehousing & StoragePhysical Inventory Order Fulfillment Sales Order ProcessingBillingService Parts Order Fulfillment Transportation Freight ManagementPlanning & Dispatching Rating & Billing & Settlement Driver & Asset Management Network Collaboration Real World Awareness Supply Chain Event ManagementAuto ID / RFID and Sensor Integration Supply Chain Visibility Strategic Supply Chain DesignSupply Chain AnalyticsSupply Chain Risk ManagementSales & Operations Planning Supply Network Collaboration Supplier CollaborationCustomer CollaborationOutsourced Manufacturing Supply Chain Management with Duet Demand Planning in MS Excel Copyright SAP AG 2008

7. SAP Supplier Relationship Management Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 6 SAP NetWeaver Purchasing Governance Global Spend AnalysisCategory ManagementCompliance Management Sourcing Central Sourcing HubRFx / AuctioningBid Evaluation & Awarding Contract Management Legal Contract RepositoryContract AuthoringContract NegotiationContract ExecutionContract Monitoring Collaborative Procurement Self-Service ProcurementServices Procurement Direct / Plan-Driven Procurement Catalog Content Management Supplier Collaboration Web-based Supplier InteractionDirect Document ExchangeSupplier Network Supply Base Management Supplier Identification & Onboarding Supplier Development & Performance Management Supplier Portfolio Management Copyright SAP AG 2008

8. SAP Product Lifecycle Management Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 7 SAP NetWeaver Product Management Product Strategy and Planning Product Portfolio Management Innovation Management Requirements Management Market Launch Management Product Development and Collaboration Engineering, R&D Collaboration Supplier Collaboration Manufacturing Collaboration Service and Maintenance Collaboration Product Quality Management Product Change Management Product Data Management Product Master and Structure Management Specification and Recipe Management Service and Maintenance Structure Management Visualization and Publications Configuration Management PLM Foundation Product ComplianceProduct IntelligenceProduct Costing Tool and Workgroup Integration Project and Resource Management Document Management Copyright SAP AG 2008

9. SAP Customer Relationship Management Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 8 Web Channel Interaction Center Partner Channel Management Trade Promotion Management Business CommunicationManagement Marketing Marketing Resource Management Segmentation & List Management Campaign Management Real-Time Offer Management Lead Management Sales Sales Planning & Forecasting Sales Performance Management Territory Management Accounts & Contacts Opportunity Management Quotation & Order Management Pricing & Contracts Incentive & Commission Management Time & Travel Service Service Order Management Service Contract Management Complaints & Returns In-House Repair Case Management Installed Base Management Warranty Management Resource Planning Copyright SAP AG 2008

10. SAP Overview Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 9 Copyright SAP AG 2008

11. Skateboard Company Types of Data in Enterprise System Databases Super Skateboard Builders, Inc. Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 10

12. Types of Data in ES Organizational Data Master Data Transaction Data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 11

13. Organizational Data Defines the organizational structure of the enterprise Includes definitions of: Companies (subsidiaries, etc.) Divisions based on, product or geographical hierarchy Sales organizations Purchasing organizations Physical facilities: plants, warehouses, distribution centers HR organization Functional areas, reporting relationships Data rarely changes Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 12

14. Master Data Define key entities in an organization Data changes occasionally Customers Basic information: name, address, contact information Financial information: payment terms, methods Sales information: delivery terms Vendors / suppliers Similar information as customer Products Basic data: description, weight, color Purchasing data Sales data Manufacturing data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 13

15. Master Data Employees Basic data Personal data: dependents Payroll data Tax data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 14

16. Transaction Data Data that is the consequence of day-to-day transaction: changes continually in real time Who, what, when, where, how, how much Sales Customer, products, quantities, dates and times, location (shipping, delivery), sales person Purchase Vendor, products, quantities, dates and times, location (delivery), sales person, requester Production Materials, quantities, facilities, resources (machine, people), dates and times, locations (storage, production) Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 15

17. Super Skateboard Builders, Inc. History Product Line Customers Vendors Plant Layout Employees Information Systems Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 16

18. SSB, Inc. - Product List Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 17

19. SSB, Inc. - Customer List Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 18

20. SSB, Inc. - Vendor List Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 19

21. SSB, Inc. - Plant Layout Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 20

22. SSB, Inc. - Organizational Chart Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 21 John Z. Boeve (President) Catherine VanderBos (Plant Manager) Charles Skivers (Shop Floor) Mark McKendry (Shop Floor) Patrick Stevens (Sales Manager) Shana Smith (Accountant) David Bloomberg (Warehouse Manager) Tom Jones (Warehouse) Martha Seward (Purchasing Manager) Maria Rivera (Office Manager) Teams of Two: Create Skateboard DB with tables for Customers, Products, Vendors and Employees Add one as President Add one as VP