Presentation on theme: "Citrix Service Provider Program"— Presentation transcript:
1Citrix Service Provider Program Partner On-Boarding and Program FundamentalsApril, 2015
2Need Help? CSP@Citrix.com For any questions about the CSP program, simply
3A recording of this presentation is available on Citrix TV http://www
4Welcome to the Program!Welcome to the Citrix Service Provider Program, we’re very happy to have you on board and hope to work with you to build our business delivering services to your clients. The intent of this document is to introduce you to program and what to expect in setting up your business and your hosting environment.The Citrix Service Provider program is much more than just licensing; it’s a complete program for building your business. The Citrix Service Provider Accelerator Program guides new partners through the technical, business and marketing steps of becoming a highly successful CSP.The comprehensive reference architecture explains how to build multi- tenant solutions for delivering apps and desktops from the cloud with best practices and proven design considerations. CSPs also have exclusive access to technologies for automating and simplifying data center operations and delivering an amazing hosted experience.The ready-to-go marketing platform allows partners to easily customize marketing kits with their logo and message for turnkey demand generation campaigns and webinars. Citrix offers a complete set of sales and marketing tools including presentations and brochures at your disposal.
5The Citrix Service Provider Program is Much More than Licenses LicensingTailored to hosting environmentsTenant IsolationTenant SecurityCost effective multi- tenant scalabilityReference ArchitectureXenApp/XenDesktopXenMobileCloudPortal Services ManagerApp OrchestrationXenServerNetScaler/Access GatewayNext Gen Seamless AppsHosted Server VDIEnablingTechnologyExpertise and Business ServicesTechnology experts and architectsSales ResourcesMarketing ResourcesConsulting partnersChannel OperationsSubscription license - matches revenues to costsAlways “current” on Subscription AdvantageIncludes support
6Tremendous Growth Within the Citrix Service Provider Program Over 2,600 CSP partners and growingPartners range from traditional MSPs to global TelcosConsistent 20+% monthly seat growth
7Program Basics Center of Excellence Technology and Support Business ResourcesLicensing & Your DistributorMonthly Usage ReportingStaying EngagedNow that you have a understanding of what other CSPs are doing, let’s get into the details. Today we will cover:CSP Accelerator ProgramStaying EngagedYour CSP DistributorUnderstanding LicensingMonthly ReportingTechnical SupportLearning and education
9Citrix Service Provider Center of Excellence Resources to build the value of your desktop and app hosting businessAccelerate time-to-market.Ensure successful implementations Grow your business valueThe Citrix Service Provider Center of Excellence is a guided path for new CSP to help them plan and build their CSP businesses. The program will give you timely information and call to actions along the way so you can focus on the right things at the right time during your first few months as a CSP. Throughout the program you will:Learn about the CSP programUnderstand the market opportunityLearn how to build a multi-tenant Citrix architectureGet best practices on developing a go-to-market and sales strategySee how to market your solution using the marketing tools and platforms available to CSPs
10Citrix Service Provider Center of Excellence Bookmark it today!
11Inside the Center of Excellence Prescriptive tools and guides for the entire lifecycle of your businessLocated within Citrix Partner Central
12Are You New? Did your company just become a Citrix Service Provider? Did you recently join your companies hosting team?Do you simply need a refresher on the program basics?Start with Partner Onboarding in the Center of Excellence
13Build and accelerate your hosted workspaces business The Citrix Service Provider Business Acceleration Series is a multi-week series designed to assist partners in every stage of the business and technical development lifecycle, from onboarding and planning, through technical implementation and marketing, all the way to launching and growing.
14A Recommended Timeline for Getting Started 1WelcomeSetup Citrix logins for your teamDownload the checklistReview the program guide2OnboardingReview this on-boarding presentationJoin the partner communityAttend an onboarding webinarAttend a Citrix Education course and pursue certification2-4PlanRead the Business Planning GuideReview the DaaS Market Research and Vertical Guides3-6ImplementRead the Citrix Service Provider Product Overview GuideDesign using the Citrix Service Provider Reference Architecture Order your Citrix Licenses from your distributorBuild or host your Citrix infrastructure5-6MarketRead the Marketing and Demand Generation GuideReview the Citrix Marketing Concierge Getting Started GuideVisit Citrix MarketingIQDevelop your marketing plan and materials7+SellTrain your team with the DaaS Selling and Positioning guideCustomize the Cloud Services for SMBs Customer PresentationBrand the DaaS customer video8ReportSubmit your first monthly usage report by day 60Required even is usage is zeroReview the licensing and reporting guides and tips in the onboarding guide (this presentation)Week
15A checklist for success Guides partners through the series with an easy to use checklist for tracking progressHelps with the onboarding processIdeal for new partners and new team members of existing partner organizationsHint! Download the checklist today and print a copy to keep at your workspace for quick referenceHere is your roadmap to getting started with the Citrix Service Provider Program, designed to guide you through the steps to become a highly successful Citrix partner. Whether your organization recently became a Citrix Service Provider or you are new to your company’s service provider team, this checklist will help with your onboarding process.
16Sampling of the Partner Onboarding Resources If you’re a new Citrix Service Provider or you simply need a refresher, Partner Onboarding is where you learn about the program fundamentals, how to get the most out of the program and where to start.Frequently Asked QuestionsProgram GuideLicensing Guide
18TechnologyThe Technical Information and User Experience sections of the Center of Excellence includes information on:Citrix Service Provider Product OverviewMulti-tenant validated reference architectureScalability GuidesWhitepapersCSPs have access to a variety of technical resources including multi- tenant reference architecture, design guides, whitepapers and best practices. The CSP Toolkit is where you will find everything. No CSP should be in the business without having reviewed these documents.
19Implementation Advice Follow Citrix Reference ArchitectureFind Citrix Service Provider Reference Architecture on SalesIQSpeed application compatibility, virtualization with AppDNANEW! Included in Premium - download before 7.5 migration.See blog: Citrix Service Providers Accelerate Hosted Desktop and App Deployments with XenDesktop 7.5Check out no-charge application discovery tools available via CitrixLakeside FastTrack included in
20Technical SupportTechnical Support is included for all partners reporting over $ per monthIncludes unlimited 24x7 at no chargeMeasured quarterly and automatically applied or removedVisit to contact Citrix Technical SupportAll current CSP partners that are reporting over $ per month will be provided unlimited 24X7 support at no additional charge based on their revenue contribution. This will be measured on a quarterly basis with any new partners exceeding $ per month being added to the support contract and any partner dropping below $ per month will be removed.CSP partners are required to have Certified personnel as support contacts to open incidents and all incidents used must be in support of the partner’s CSP hosting environment. Citrix reserves the right to review support activity and revoke this benefit if partner is not following support guidelines as defined in CSP Program Guide.
21New! Certifications have changed – learn the details Required: 2 different individuals with CCA or higherRequired: certified personnel to log a support ticketRecommend: Citrix Certified Sales Professional (CCSP)Summit or Synergy ticket includes 1 certification examCSP is not required to have personnel trained to apply and be approved for the program. CSP has a grace period of 60 days after applying to meet the following training requirements:Two different individuals must hold an associate level technical certification (CCA) or higher from any of the certifications listed here Additional information on Citrix certifications may be found atThe best way to prepare for the exam is by taking CXD-203: Managing App & Desktop Solutions with Citrix XenDesktop 7.5.CSP is required to maintain certified personnel at all times in each geography where the participating CSP is hosting services. Should at any time the minimum number of certified personnel not be met, CSP has 90 days to make up the missing training requirements.
25Have You Considered White Labeling? Sell through an existing CSP partnerProven solutions = high customer satisfactionNo infrastructure investmentsTurn-key, faster route to marketFocus on winning new businessLearn about White Label partners hereMany CSPs go the route of white labeling their solutions through an established whitelabel partner. White labeling means that you own the customer and front level support, but the hosted services are actually delivered from another CSPs infrastructure. White labeling let’s you quickly get into the market without the large time and capital investment it may take to build a solution. Since you are delivering a proven solution, you can be guaranteed to give your customers a excellent experience from day one. Moreover, you can focus on sales and marketing as opposed to building the infrastructure.
26Validation Programs Standard Diamond Use latest Citrix technology releasesImplement with the Citrix Service Provider Reference architecture2 Citrix Certified AdministratorsReview business (sales, marketing, reseller training, tech support process, back office operations)Complete a live audit with Citrix business and technology professionalsStandard requirements PLUS1 Citrix certified architect on staffUse Citrix PremiumUse Citrix CloudPortal Services Manager for provisioning & self-provisioningUse Citrix NetScaler
27Business Planning and Market Research The Business Planning and Market Research section of the Center of Excellence includes information on:Planning guides and best practicesGo-to-market plans and launch templatesDaaS market researchVertical trendsAnd more…
28Sample Go-to-Market Planning Tools MyCloud Hosted Desktop Messaging Source DocumentDate: May 1, 2014Revision :1.0Division/Group: Hosted ServicesDocument Owner: VP MarketingMyCloudGo-to-Market and Launch Planning GuideMyCloud Hosted Desktop Launch OverviewName: MyCloud Hosted DesktopKey Dates: Internal launch – June 1, 2014White-glove launch – June 15, 2014Marketing launch – July, 15, 2014Positioning: MyCloud.com Cloud Desktop providers a convenient hosted desktop solution that includes all of your apps, data and IT services from a Windows desktop that can be accessed from any device and anywherePackaging: Standard ($), Advanced ($$) and Premium Desktop ($$$)Sales strategy: MyCloud inside sales and WHOA channel sales teamSales and channel training in JunePartnerships: CitrixAnnouncement: MyCloud hosted launch eventCo-supported by CitrixPress release, Analyst and Press briefings, rolling thunder Social MediaMyCloudMessaging GuidePlanning and Defining Your Hosted Services Guide
29Branding Your Company as a Citrix Service Provider Partner Within thirty days of joining the program, partners are required to designate their Citrix Service Provider partner status on their website and adhere to Citrix brand guidelines for any Citrix or Citrix product references.Helpful hints and resourcesDownload the Citrix Service Provider partner badge (logo) to display on your website and marketing materialsReview the Citrix trademark and copyright guidelines and full Citrix trademark list for proper use of the Citrix brand and product referencesCitrix Service Provider Program Guide | Program Requirements | MarketingWithin thirty (30) days of signing the Agreement, the participating CSP shall ensure that a reasonable presence of Citrix and its products on the participating CSP’s website is developed and maintained adhering to Citrix Brand Protection Guideline for Third Parties posted on Citrix content will be provided by your Citrix Authorized CSP Distributor Sales Representative.
30Marketing Your Hosted Services The Marketing section of the Center of Excellence enables you to leverage proven best practices and tools for launching a hosted Citrix solution including:Marketing and demand generation guidesCustomer presentationsCustomer brochureCustomer videosCitrix MarketingIQTrusted marketing business associates
32End-User Facing DaaS Video for Partners Brand it – add your own logo and call to actionTranslate it – transcript available for localized voiceoversDownload it – Click hereWatch it now – Click here
33Citrix MarketingIQ No-Cost Demand Generation Customizable customer marketing and demand-generation campaignsHTML and web templatesPresentationsWhitepapersVideosCustomize with your companies brand and messageLogin to MarketingIQLearn how to use MarketingIQ: Guide and FAQAnother benefit is Citrix Marketing Concierge, the one-stop shop for collateral templates that lets you quickly and easily build customized demand-generation campaigns. Marketing Concierge is your resource center for creating customized, co- branded templates, webinar and seminar invitations, newsletters, advertisements and more. Visit Citrix Marketing Concierge to learn more.
34Sales Enablement Tools DaaS Sales Reference CardDaaS Selling and Positioning Training
36Your Distributor Primary point of contact for licenses and reporting Ordering licensesReporting monthly usageRenewing licensesLicenses are valid for 27 monthsView the global list of Citrix Service Provider Program DistributorsYour CSP Distributor is your primary contact for day-to-day licensing and reporting activities and questions. Your distributor is based on geographic location and was determined during enrollment. For the most current list of Citrix Service Provider Distributors, please visit:ID=
37Obtaining Your Citrix Licenses Decide which licenses you want. You can order more at any timePlace a $0 stocking order with your distributorRetrieve the licenses from your technical contact’s MyAccount account3-5 days after placing the order, you will receive an notifying you that your licenses are readyLog in to My Account at https://www.citrix.com/myaccount with your web loginUnder Licensing heading on the left side of the page, click on the “Activate and Allocate Licenses” linkActivate your licenses on https://www.citrix.com/myaccountLearn how to allocate, activate and download licenses atContact Citrix Customer Care for licensing questions and helpAt this point you have engaged with your local CSP Distributor and completed your application and signed your agreement. The next step will be a request you will see from your distributor to provide a zero dollar purchase order, this order communicates which level of the program deliverable you wish to receive and allow us to provide you with your licenses.If you need more than 1000 licenses to start or at any time you may process another stocking order to receive additional licenses.In addition, you have the option of choosing to use our NetScaler VPX, Access Gateway VPX and Branch Repeater VPX, NetScaler Cloud Bridge and CloudPortal products under the program. NetScaler VPX and Branch Repeater virtual appliances are available in several bandwidth and version options and can be ordered under a separate stocking SKU. Pricing SKUs and ordering SKUs will be provided to you by your CSP Distributor.After placing your stocking order you will receive an advising you that a MyAccount account has been set up for you as a new CSP. You will also receive two separate s regarding your licenses.The first informs you that your licenses are ready for retrieval. This will advise you to log into your where these licenses will be populated under Choose a Toolbox/Product Previews/Beta Releases-License Retrieval.Next you will need to active your licenses, which involves allocating and activating licenses, followed by downloading and installing them on your license server. The process for these steps is described in detail at:The second “secure” will be sent to the with instructions for obtaining, allocating, downloading, and installing licenses for Citrix Essentials for XenServer. The secure will be received in the following format from Citrix Licensing:has created a secure message for you at:https://edeliver.citrix.com/r.aspx?b=16&eh=rWWO5r2jt0Oqa5CabIniHQ&cmid=b7f3721d-14d0-444a-bd21-2b56a1de9bd9The process for applying XenServer licenses to the systems can be found in the following Knowledge Center article:Note: License files to support the use of Lab Manager and Stage Manager functionality will be available within the XenServer downloads section of mycitrix.com. In the unlikely event that you have not received the XenServer license from Citrix, then you should contact Citrix Customer Service to escalate the issue. A Customer Services contact list is provided at the end of this document. The process for applying licenses to the systems can be found in the following Knowledge Center article:
38Useful Tools for Setting Up and Managing Citrix License Citrix Service Provider Licensing GuideXenApp Licensing Tips for Citrix Service ProvidersCitrix Service Provider Licensing VideoCitrix Licensing BasicsCitrix Service Provider Licensing GuideXenApp 6.5 – Practical License Usage Reporting for Citrix Service ProvidersXenApp 6.5 – Practical Licensing for Citrix Service ProvidersHow to video:Order licensesActivate licenseReport usageUsing EdgeSight for reportingComplete information on Citrix LicensingComprehensive Licensing Tools Guide
39Understanding XenApp Licenses Two XenApp license options are available for Citrix Service Provider PartnersEach include 1000 users and more can be orderedCitrix Base is equivalent to XenApp Advanced EditionCitrix Premium is equivalent to XenApp and XenDesktop PlatinumCitrix Premium includes additional capabilities for provisioning, reporting and moreUnder the program you have the choice of using our Premium level or Base level. Both levels will deliver 1000 licenses of XenApp as well as XenServer The Premium version in addition delivers XenDesktop licenses. The differences between the Base and Premium level are as follows:Base is equivalent to the Advanced XenApp and Premium is equivalent to Platinum (XenDesktop and XenApp). The basic differences are that the Premium editions includes EdgeSight for reporting and Provisioning Server, Profiling, Secure Access, in addition using Premium allows you to virtualize your environment using XenServer at no charge whereas Base users must pay for XenServer.Learn more about the XenApp and XenDesktop editions here:XenApp81XenDesktop00
40Deliver more value with Premium BasePremiumEdition EquivalentXenApp Advanced EditionXenApp + XenDesktop PlatinumReportingManualEdgeSightProvisioning Server, Profiling, and Secure AccessNot includedIncludedXenServerAvailable at costApp OrchestrationCloud Provider PacksAppDNAAvailable for purchase on perpetual licenseHosted server VDINetScaler Gateway
41What Citrix Products Can I Order What Citrix Products Can I Order? Refer to the Citrix Service Provider Partner Program PND for more information and the latest SKUsSKUDescriptionDeliverableEW3ZCitrix Premium1000 XenApp, XenDesktop Platinum, VDI-in-a-Box Licenses and XenServerMW2ZCitrix Base1000 XenApp Advanced Licenses and Essentials for XenServer 6.0Citrix XenServerXenServer per Socket 6.2 SKU. Refer to the PND for additional XenServer optionsCitrix NetScaler SDX5 NetScaler SDX SKUCAGVPXCSPCitrix Access Gateway1 Access Gateway VPX License.CAGUNIVCSPCitrix Access Gateway Universal LicensesAccess Gateway Universal Connection Licenses. Refer to the PND for additional Access Gateway optionsEW3HCitrix Branch Repeater1 each Branch Repeater VPX 1/2/10/45Mbps LicensesCitrix CloudPortal Services ManagerCitrix XenMobileCitrix XenMobile Enterprise Edition, User licenses, Device licensesRefer to the PND for additional detailsCitrix VDI Base1000 VDI-in-a-Box Concurrent User, XenDesktop VDI User Device LicenseEW3ZCitrix NetScaler VPX1 each NetScaler VPX, Mbps, Standard, Enterprise, PlatinumRefer to the PND for additional NetScaler optionsTo order your licenses, you the $0 stocking SKUs to specify which licenses you want. Remember that you can always order more licenses. The distributor will send the order to Citrix for fulfillment.Please make sure to include:Purchase Order NumberSold to Service Provider, Name and AddressShip to Service Provider, Name and AddressContact Address, and Phone NumberOrg. ID # to be provided by Citrix
43“All Active Citrix Service Provider Partners are required to submit a usage report by the 10th of the month to be compliant with the program”The first report is due within 60 days of signing up, even if usage is zeroFailure to Comply may result in 25% premium for uncollected fees and/or termination
44Monthly License Usage Reporting Citrix Service Provider Partners must begin reporting within 60 days of signing upMonthly usage is reported to your distributorReports are due on the 10th of each month30 day customer evaluations are allowed, but they must be reportedUse the attached Reporting Template or the automated tools Also available in the Center of ExcellenceAs outlined in the Program Guide, as a CSP you have a sixty (60) day grace period before you begin reporting to your CSP Distributor, this provides time for you to set up your environment and begin signing customers. Once a customer is billed utilizing Citrix software you must begin reporting.You also have the ability to provide customers with a thirty (30) day evaluation before you begin billing them; this will only apply to customers that are not paying you for your services, once the customer begins paying it is no longer an evaluation. All evaluations must be reported to your Citrix Distributor.On day 10 of each month you must report usage and evaluations to your Citrix CSP Distributor, if you have utilized your 60 day grace period and have not yet begun billing any customers you must report zero usage to your CSP Distributor. Once you have completed your grace period if you report two months of zero usage Citrix reserves the right to terminate you from the program.The attached CSP Reporting template must be used and completely filled out for all customers that you are billing for services or providing evaluations to. Customers must be identified including name and full address including postal code and country. This customer information will remain confidential within the program and will only be used for accurately compensating our sales teams.If a customer explicitly requests to remain anonymous then you can provide a anonymous identifier for the customer with the understanding that you will maintain a file identifying who these customers are in case an audit is performed. Your CSP Distributor will provide guidance on when you should provide a purchase order for your usage and will be responsible for all credit and billing issues.
45Citrix Usage Collector Streamline and simplify XenApp and XenDesktop license usage reportingSave time by eliminating manual steps involved in collecting license usage across multiple environments and licensing serversView current usage and forecast growth using built in reports.Ensure program compliance with accurate license usage reportingEasily identify POC, trial usage and other non-billable license usageAutomate reporting of Desktop-as-a-Service usage with Citrix Usage CollectorThe Citrix Usage Collector helps Citrix Service Providers automate the reporting of XenApp and XenDesktop license usage in their environment. The Collector simplifies and speeds up the process of collecting and tabulating license usage data that gets reported back to Citrix Distributors.The Citrix Usage Collector eliminates manual steps involved in collecting license usage across multiple environments and licensing servers – saving time and streamlining reporting. Use built in reports to view the current months usage and forecast a bill, or view usage over a configurable time period to understand growth trends and gauge popularity of demos and pre-sales activity.Using license exceptions, identify and manage users that support service provider activities such as solution validation, proof-of-concept deployments and technology demonstrations to ensure these activities come at no cost to service providers.
46Citrix Usage Collector Important things to knowSubmitting a monthly license usage report to your Citrix Distributor is still required when using the Usage CollectorLicensing must be configured as user/device licensing.Concurrent licensing is not supported under Citrix Service Provider program and will not be collected, viewable or reported using the Usage Collector.XenApp 6.5, XenDesktop 5.6 and newer are supported. Older versions do not support user/device licensing and cannot be used with the Usage Collector.Download the Citrix Usage Collector from Citrix.com.View Citrix eDocs documentation on the Citrix Usage Collector.For more information, refer to the Citrix Service Provider Licensing Guide.Automate reporting of Desktop-as-a-Service usage with Citrix Usage CollectorThe Citrix Usage Collector helps Citrix Service Providers automate the reporting of XenApp and XenDesktop license usage in their environment. The Collector simplifies and speeds up the process of collecting and tabulating license usage data that gets reported back to Citrix Distributors.The Citrix Usage Collector eliminates manual steps involved in collecting license usage across multiple environments and licensing servers – saving time and streamlining reporting. Use built in reports to view the current months usage and forecast a bill, or view usage over a configurable time period to understand growth trends and gauge popularity of demos and pre-sales activity.Using license exceptions, identify and manage users that support service provider activities such as solution validation, proof-of-concept deployments and technology demonstrations to ensure these activities come at no cost to service providers.
47Additional Reporting Resources License Usage Reporting Template Used for submitting your monthly usage report to your distributorDownload the Reporting TemplateUsage Collections & Reporting GuidesHow to VideoBlogsnapp-6-5-practical-license-usage- reporting-for-citrix-service-providers/ http://blogs.citrix.com/2013/04/03/xe napp-6-5-practical-licensing-for-citrix- service-providers/Using the Citrix Service Provider Licensing ToolDownload the Licensing Tool Guide
48Remember! Free Technical Support when reporting >$300 per month 24x7 Technical Support included in subscription priceMaintained as long as continue to report >$300 USD per month
50Partner Community Citrix Service Provider Newsletter Program news, upcoming events, product updatesView past editionsAre you subscribed? to sign-upLinkedIn CommunityHighly active community for partner discussionsClosely monitored by the Citrix Service Provider teamFrequent updates, news, blogs, surveysJoin today!Follow Citrix Service Provider on Twitterhttps://twitter.com/#!/CitrixCSPRead Citrix Service Provider blogsIt’s important that CSPs stay engaged with the community and program. There are always new product announcements, program updates, beta programs and events that you wont want to miss out on. Three key communication tools are:CSP NewsletterThe newsletter is published bi-monthly and it’s a great resources for seeing everything that is going on in the program. When you enrolled in the CSP program, the contacts you provided were automatically subscribed. To add additional contacts to the subscription list, and ask to have them added.CSP LinkedIn GroupThe CSP LinkedIn group is very active and something you definitely want to participate in. Not only is it a good place to get real time news and updates about the program, but it’s an excellent place to interact with other CSPs. Make sure you join today and become an active reader and participant.TwitterYou can also follow the CPS program on Twitter at https://twitter.com/#!/CitrixCSP
51Webinars on Demand Live and archived webinars Business and technical topicsLearn about upcoming webinars in the Newsletter, on LinkedIn and in the Center of Excellence
53More Than Citrix Alone… DaaS CiscoValidated DesignsStrategic DaaS PartnersService Provider Marketing ProgramsBusiness and Marketing AssociatesSales & Strategy ConsultingMarketing & Demand Gen (EMEA)Marketing & Demand Gen (AMER)Technology ImplementationTechnologyAssociatesStorefront and B/OSSOn-BoardingEnsuring you have the ingredients to make your business successful sometimes requires a little assistance. Perhaps you need support accelerating your infrastructure build-out, seamlessly onboarding new customers or driving a high- impact demand-generation campaign.Whatever your needs, Citrix has partnered with industry-leading companies that offer services specific to the desktop and application hosting market. Each provides products or services to assist in the planning, operations, service definition, marketing, sales and on-boarding phases across your business lifecycle. Our associates are continuously evaluated for their value-add to the Citrix Service Provider Program and uncompromising professionalism and innovative offerings tailored to your specific business and technical needs.Technology ImplementationProfileMigrationAnalystsSMB Research & Market Sizing
54Next Steps…Get your entire Citrix team involved with the Center of ExcellenceContact the Citrix Service Provider account owner in your organization to request a Citrix Partner account if you don’t already one.Download and follow the Citrix Service Provider Checklist for SuccessSubscribe to newsletterJoin the LinkedIn communityFollow us onNow that you’ve been through the onboarding webinar, here are some key call to actions.We encourage all CSP team members—technical, sales, marketing, business operations– to learn about the CSP program and stay engaged. It’s important everyone has access to the same information and receives all of the program updates, news and event information. Simply to have the rest of your team addedYou received a link to download the CSP Getting Started Checklist via your welcome . The checklist is a simple guide to the key steps and things to focus on. Print a copy to hang by your desk and make sure the whole team is involved.Don’t forget to explore and bookmark the CSP toolkit –Finally, join the LinkedIn community and get involved.
55Need Help? CSP@Citrix.com For any questions about the CSP program, simply