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Operations Management “Your Garden Gloves” Team: Papaya Nick Presented by: Jason, Jimmy, Nick, Rachel, Richard, Sandy Professor: Ying Jiun Hsieh.

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Presentation on theme: "Operations Management “Your Garden Gloves” Team: Papaya Nick Presented by: Jason, Jimmy, Nick, Rachel, Richard, Sandy Professor: Ying Jiun Hsieh."— Presentation transcript:

1 Operations Management “Your Garden Gloves” Team: Papaya Nick Presented by: Jason, Jimmy, Nick, Rachel, Richard, Sandy Professor: Ying Jiun Hsieh

2 Outline 1. Case Introduction 2. Question Discussion 3. Questions and Answers

3 1. Case Introduction – “Your Garden Gloves” Company Background: Gardening business Established 5 years ago Substantially business growth Each year 10 new clients and a new employee Currently 8 seasonal employees

4 1. Case Introduction – “Your Garden Gloves” Company Background: Assign crew to do tasks Crew size range from 2 to 4 workers Largest job took longer time Take a investigation

5 2. Question Discussion Question 1 Which crew size had the highest productivity? Which crew size had the lowest productivity? What are some possible explanations for these results? Crew SizeAverage Productivity per Crew 24,234 square feet per day 35,352 square feet per day 47,860 square feet per day

6 Productivity Ratios Crew SizeAverage Productivity per CrewProductivity Ratio 24,234 square feet per day2,117 ↑ 35,352 square feet per day1,784 ↓ 47,860 square feet per day1,965 →

7 Explanation Productivity Ratios Productivity Paradox 1.New workers (Grouping of employees with different experience level) 2. Quality of tools

8 2. Question Discussion Question 2 After a recent storm, a customer called in a panic, saying that she had planned a garden party for the upcoming weekend and her garden was shambles. The owner decided to send a crew of four workers, even though a two-worker crew would have a higher productivity. Explain the rationale for this decision.

9 Prioritization Critical activity with high importance and urgency

10 Rational Explanation Time pressure 4 people have the highest total output per day 4 workers should complete the work asap Crew SizeAverage Productivity per CrewProductivity Ratio 24,234 square feet per day ↓2,117 ↑ 35,352 square feet per day →1,784 ↓ 47,860 square feet per day ↑1,965 →

11 Illustration Assumption: Garden size 20,000 square feet Case 1 Crew size 2 4,234 ft²/day Duration: 4.7 days Case 2 Crew size 4 7,860 ft²/day Duration: 2.5 days

12 2. Question Discussion Question 3 What is a possible qualitative issue that may very well influence productivity levels that the productivity ratios fail to take into account?

13 Qualitative Issues 1. New company: Founded only 5 years ago Low employee loyalty Solutions: Offer long-term contracts Provide a career path Develop relationships

14 Qualitative Issues 2. Seasonal work: (weather conditions, location) 6 month operating time No continuous work flow through the whole year Employees may look for permanent jobs → drop outs

15 Qualitative Issues 3. Standardization: Standardized processes increase the productivity level of employees Solution: Introduction of standard operation procedures In long term, employees may feel less motivated and reduce productivity level Solution: Assign different tasks from time to time

16 Qualitative Issues 4. Incentive plans that reward productivity can increase productivity Productivity level influenced by structural division between management and labor Goal: Willingness that workers give their best Solution: Performance related wages

17 Qualitative Issues 5. Experience of workers Employees with longer experience have usually a higher productivity level than less experienced workers 6. Quality of tools Has an impact of the productivity level

18 3. Questions and Answers

19 Sources Operations Management by William J. Stevenson (11th Edition). urgent-important-matrix/ in_United_States.svg/800px-Michigan_in_United_States.svg.png


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