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Management and Leadership in the EMS Organization Whose Line is it Anyway?

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Presentation on theme: "Management and Leadership in the EMS Organization Whose Line is it Anyway?"— Presentation transcript:

1 Management and Leadership in the EMS Organization Whose Line is it Anyway?

2 Introductions Currently: Chief, Gates EMS, Gates, NY President of his community’s EMS agency Previously: Supervisor, commercial EMS agency Randy Campbell

3 Introductions Currently: Board Member, North Area Volunteer Ambulance Corps Previously: President, vice-president, treasurer 25 years experience and service to NAVAC Julia Koagel

4 Introductions Currently: Executive Director - Northern Oswego County Ambulance Previously: Executive Director - EMS agency Assistant Director of Operations - EMS agency Fire Chief Village Board Member Norm Wallis

5 Introductions Chris Bitner Currently: Executive Director - North Area Volunteer Ambulance Corps Previously: President, board member of EMS agency

6 Principles Some Feelings You May Experience:  Fear  Doubt  Anger Recognize Your Feelings

7 Manage Your Feelings  Prepare for the discussion  Rationalize your feelings  Talk with someone about the issue at hand Principles

8 Prepare Notes for the Discussion  Plan topics to discuss  Identify key points  Road map / sequence Principles

9 Repercussions?  Future performance?  Political ?  Relationship?  Retaliation? Principles

10 Choose Appropriate Location What Stage Do You Want to Set?  Formal  Less formal  Casual  Even more casual Principles

11 Choose Appropriate Location Be Conscious of...  Discussing in front of others  Meeting in a home Principles

12 Timing  Discussion should take place soon after the issue occurred. › Delay weakens memories, and your credibility. › Delay gives impression that issue not important. Principles

13 Timing  Be cautious of scheduling meeting too far into future. › Cause worrying and stress Principles

14 Have Another Person Present  Back-up and support  Witness Principles

15 Oreo Cookie Principle  If you want the person to be successful, you must give positive feedback as well as negative  80/20 rule Principles

16 Identify the Issue at Hand  Direct consquences  Indirect ramifications  Person is a role model to others in the organization and professions  Person is representing the organization to the public  How do we resolve the issue? – involve the offender in developing solution  Monitor and re-evaluate after the meeting Principles

17 Be Conscious of Your Body Language  Make eye contact  Be conscious of the image you present  The facial expressions you make Principles

18 Know When to Stop  We tend to repeat ourselves, especially when we are nervous or uncomfortable  Silence is OK – let the other person speak Principles

19 Scenario #1 Whose Line?

20 Discussion  What feelings are you going to have going into this discussion?  Is this the type of discussion you can have with a set of notes in front of you?  What is the repercussion risk here?  Where would you want to have this discussion?

21 Discussion Whose Line?  Is timing much of a consideration?  Do you want to have another person present for this?  Is the Oreo cookie technique helpful here?

22 Scenario #2 Whose Line?

23 Discussion  What feelings are you going to have going into this discussion?  Are notes appropriate here?  What is the repercussion risk here?  In what setting would you want to have this discussion?  Is timing much of a consideration?

24 Discussion Whose Line?  Do you want to have another person present for this?  Is the Oreo cookie technique helpful here?  What about body language? What image do you want to convey?  Comment on knowing when to stop.

25 Scenario #3 Whose Line?

26 Discussion  What feelings are you going to have going into this discussion?  Is this the type of discussion you can have with a set of notes in front of you?  What is the repercussion risk here?  Where would you want to have this discussion?

27 Discussion Whose Line?  What about the timing of this discussion?  Do you want to have another person present for this?  Is a hug appropriate?

28 Scenario #4 Whose Line?

29 Discussion  What feelings are you going to have going into this discussion?  Is this the type of discussion you can have with a set of notes in front of you?  What is the repercussion risk here?  Where would you want to have this discussion?

30 Discussion Whose Line?  Is timing much of a consideration?  Do you want to have another person present for this?  Is the Oreo cookie technique helpful here?

31 Questions for Us? Wrap Up Randy Campbell Julie Koagel Norm Wallis Chris Bitner

32 A Copy of This Presentation is Available at: eck


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