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1-800-362-2667 Consult A Doctor Current challenges in health care 70% of all doctor office visits could be handled over the phone.

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Presentation on theme: "1-800-362-2667 Consult A Doctor Current challenges in health care 70% of all doctor office visits could be handled over the phone."— Presentation transcript:


2 1-800-362-2667 Consult A Doctor Current challenges in health care 70% of all doctor office visits could be handled over the phone 1 out of 3 patients have problems seeing their doctor in a timely manner 4 hours, 7 minutes average wait time at the Emergency Room 70 million Americans miss work every year because of illness and medical appointments

3 1-800-362-2667 Consult A Doctor can help. Consult A Doctor

4 1-800-362-2667 Consult A Doctor What is Consult A Doctor? Consult a Doctor provides access to licensed physicians by phone, email, video and mobile app. Now you can get medical advice and treatment any time – 24 hours a day, 7 days a week. When should I use Consult A Doctor?  If your primary care physician is not available or accessible  After normal business hours or on nights, weekends and holidays  For non-emergent medical issues, questions or concerns  If you’re traveling and need medical advice  To request a prescription or refill* *There is not a guarantee that you will be prescribed medication

5 1-800-362-2667 Consult A Doctor The benefits 90% of people who used Consult A Doctor avoided a visit to the doctor’s office, Urgent Care or ER. Save timeAvoid waiting for an appointment or sitting in a doctor’s office or ER Save moneyCost reductions compared to doctor’s office, urgent care, and ER visits Peace of mindQuality care any time, anywhere Prescription programPrescriptions and refills available, if appropriate Health portalInteractive online tools for your health

6 1-800-362-2667 Consult A Doctor The physicians The average consultation with Consult A Doctor lasts 14 minutes. ExperiencedAverage more than 10 years of experience QualifiedLicensed, credentialed, and based in the U.S. Quality careOver 90% satisfaction rate CompassionateProfessional and knowledgeable Quality assuranceConsultations are reviewed to assure quality care standards

7 1-800-362-2667 Consult A Doctor Most commonly treated conditions  Cold/flu  Sinus infections  Upper respiratory infections  Allergies  Headaches  Urinary Tract Infections  Bronchitis  Stomach ache/diarrhea  Eye infections  Ear infections  Rash/skin irritations  Yeast infection

8 1-800-362-2667 Consult A Doctor What a great program. My daughter woke up with pink eye. As I was getting ready for work, I was on the phone [with Consult A Doctor], and by the time I left she had a prescription and I didn’t miss any work time. It was easy and so much less stressful! -Member experience

9 1-800-362-2667 Consult A Doctor Ordering a consultation is as easy as 1, 2, 3! Online or by phone. So easy and convenient. Connect to a board certified doctor in minutes. Fast, safe, affordable care 24/7. Activate your account Call or ClickVirtual Care

10 1-800-362-2667 Consult A Doctor Activate your account at or by calling Member Services at 1-800-362-2667. d

11 1-800-362-2667 Consult A Doctor Use the web portal to:  Request a consultation  Complete your Health Record  Get medical and health information

12 1-800-362-2667 Consult A Doctor Choose how to consult with a doctor *There is no guarantee that members will receive prescription (Rx) medication, diagnosis or treatment plan. Consultations by phone By Email  By Video  On Call PriorityBy AppointmentE-ConsultVideo InformationalDiagnostic InformationalDiagnostic  Talk to a doctor immediately  Get answers to important health and medical questions  No diagnosis or prescriptions  Talk to a doctor in as little as 30 minutes (guaranteed 1 hour)  Obtain a diagnosis, treatment plan and prescription (Rx), including refills when appropriate*  Just like a Priority Consultation, but you can set a time that fits your schedule, starting the next day, Monday through Friday  Email a doctor about sensitive medical issues  Secure, discreet, HIPAA-compliant  Doctor will respond in as little as 2-4 hours (guaranteed within 24 hours)  No diagnosis or prescriptions  Must be in front of a computer to execute video capabilities  Available with Priority or By Appointment consults only

13 1-800-362-2667 Consult A Doctor iDR 24/7 mobile app  Available on all Apple mobile devices, including the iPhone, iPad and iPod  Use My Consult Center to select from the four consultation options  Send a secure message to a doctor any time, directly from your device with My Message Center  Access My Health Center for comprehensive health content on the latest health topics, medications, symptom checkers and more

14 1-800-362-2667 Consult A Doctor Adding dependents to your account  Add dependents online or by calling Member Services at 1-800-362-2667  The primary member must activate his/her account first  A guardian may conduct a consultation on behalf of an underage dependent  Dependents over the age of 18 have their own unique log in. Their information is kept separate from the rest of the family

15 1-800-362-2667 Consult A Doctor I called [Consult A Doctor], they found my information and signed me up for a doctor consult. One hour later, I had a doctor return my call and show courteous response over the phone. 10 minutes later, I had a prescription waiting at the pharmacy for me to pick up. This alone saves me hundreds each year! -Member experience

16 1-800-362-2667 Contact Consult A Doctor: 1-800-DOC-CONSULT (1-800-362-2667)

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