Presentation on theme: "The World Beyond Words Nonverbal Communication"— Presentation transcript:
1 The World Beyond WordsNonverbal Communication“The language of the body is the key that can unlock the soul.”Stanislavksy
2 Definition & Benefits All aspects of communication other than words Gesture, smile, frown, widen your eyes, move your chair closer to someone, wear jewelry, touch someone, raise your vocal volume or say nothingThe greater your ability to send & receive NV messages:the higher your attraction, popularity & psychosocial well-being likely will beThe more successful you’re likely to be at influencing others
3 Differences b/t Verbal & NV Perceived as more believableMulti-channeledContinuous
4 10 Channels of NVC Facial Displays Eye Behaviors Movement & Gestures-KinesicsTouch Behaviors-HapticsVocal Behaviors-Vocalics orParalanguage6. The use of Smell-Olfactics 7.The use of Space-Proxemics 8. Physical Appearance 9.The use of Time-Chronemics 10. The use of Artifacts
6 2. Forming & Defining Relationships Much of relationship is lived nonverbally65%-93%Holding hands, looking into other’s eyes, dressing alikeDominance & status
7 3. Structuring Conversation & Social Interaction Turn-taking cuesSignals that you’re readyTo speakTo listenTo continueTo end
8 4. Influence Focused glance Gestures Appropriate dress Deception LieMisleadDetect deception in others, too
9 5. Emotional Expression Great part of emotional experience Facial expressions reveal ranges of emotionsPosture, gestures, eye movement (pupil dilation)Unpleasant messages
10 Getting to Know You Your Nonverbal Interpretation and Expression How much do you agree with each of the following statements? Indicate level of agreement with each statement on a scale of 1-7, wherein 1 means you strongly disagree and 7 means you strongly agree.When I feel depressed, I tend to bring down those around me.It is nearly impossible for people to hide their true feelings from me.I have been told that I have “expressive” eyes.At parties, I can instantly tell when someone is interested in me.Quite often I tend to be the “life of the party.”People often tell me that I am a sensitive and understanding person.
11 ScoringWhen you have finished, add up your scores from items 1, 3, and 5. This is your score for expressiveness. Next, add up your scores from items 2, 4, and 6. This is your score for interpretation. Both scores should range from 3-21.16-21=quite good9-15=moderate3-8=can benefit from guidance in Chapter
12 Body GesturesKinesics, the study of communication through body movementEmblems-directly translate words or phrases“OK” sign, “Come here” wave, hitchhiker’s signIllustrators-accompany & literally “illustrate: verbal messagesCircular hand movements when talking of a circle, hands far apart for largeAffect displays-communicate emotional meaningExpressions of happiness, surprise, fear, anger, sadness, disgust
13 Kinesics ContinuedRegulators-monitor, maintain or control the speaking anotherFacial expressions & hand gestures indicating “keep going,” “Slow down,” or “What else happened?”Adaptors-satisfy some needScratching head, moisten lipsCrossing your arms over your chestClicking pen, chewing pencil
14 Kinesics Continued Body Appearance Body buildHeightRace, nationalityWeightAttractiveness-(definitions are becoming universal)*What ways would you alter your personalAppearance if you were trying to lookFriendlier? Smarter? More liberal? Wealthier?
15 Kinesics Continued Facial Communication Emotions-degree of pleasantness, agreement, sympathyResearch indicates: face communicates universallyHappinessSurpriseFearAngerSadnessDisgustContemptInterest
16 Facial continued Some emotions are easier to decode: Happiness judged accurately-55%-100%Surprise-38%-86%Sadness-19%-88%Women & girls are more accurate judgesContext plays a role for decodingSmiling people are judged as more likable & approachable
17 Kinesics cont.Facial management techniques-enable you to communicate your feelings to achieve the effect you want & display in socially acceptable waysIntensifyDeintensifyNeutralizeMaskSimulate
18 Kinesics cont.Facial Feedback Hypothesis-facial expressions influences physiological arousal. Your facial expression influence the judgments & impressions that others have of you; it also influences your level of emotional arousalOne study: participants held a pen in their teeth to simulate sadness. Rated photos. Results showed that mimicking sad expressions actually increased the degree of sadness the subjects reported feeling when viewing the photos.
19 Eye Communication Eye Contact: Monitor feedback – to get it and to listenListeners gaze at speakers more-62%-75%Gazing while talking-38%-41%When flipped, becomes awkwardSecure attention & interestRegulate & controlSignal nature of relationshipStatus & aggressionVisual dominanceCompensate for increased physical distance
20 Eyes cont. Eye Avoidance Pupil dilation Great intruders Turn away in public-civil inattentionPupil dilationEnlarged pupilsBeautyInterest/emotional arousalCosmetic industry
21 Haptics- Touch Communication Most primitive form of NVCFirst sense used-child in wombFondled, caressed, patted, strokedLearns to communicate through touchEarly stages of a relationship-touch littleIntermediate stages-touch a lotStable or deterioration-touch little
22 Haptics cont. Meanings of touch Touch Avoidance Positive emotions PlayfulnessControlRitualisticTask-relatedTouch AvoidanceFear oral communicationLittle self-disclosureDifficult to get closeDecreased touching leads to avoiding touchingWomen-higher touch avoidance or opposite-sex touch than do men
23 Proxemics How we use space! Collectivist vs Individualistic Culture Cultural normsSkin to 11/2 feet-significant relationships11/2 ft-4ft-close friends4ft-12ft-social distanceCollectivist vs Individualistic CultureWomen & MinoritiesPower
24 Paralanguage Vocalics Silence Whispering Shouting Sarcasm Control vocal cuesProject an imageAccentsCulturalSilence
25 Listening Cues Who in your life is a good listener? Proxemics/SpacePosture, facial, movementsEncouragersVerbal SupportDual PerspectiveAsk questionsMake judgmental comments?Interrupt?