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The World Beyond Words  Nonverbal Communication “The language of the body is the key that can unlock the soul.” Stanislavksy.

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Presentation on theme: "The World Beyond Words  Nonverbal Communication “The language of the body is the key that can unlock the soul.” Stanislavksy."— Presentation transcript:

1 The World Beyond Words  Nonverbal Communication “The language of the body is the key that can unlock the soul.” Stanislavksy

2 Definition & Benefits  All aspects of communication other than words  Gesture, smile, frown, widen your eyes, move your chair closer to someone, wear jewelry, touch someone, raise your vocal volume or say nothing  The greater your ability to send & receive NV messages:  the higher your attraction, popularity & psychosocial well-being likely will be  The more successful you’re likely to be at influencing others

3 Differences b/t Verbal & NV  Perceived as more believable  Multi-channeled  Continuous

4 10 Channels of NVC 1. Facial Displays 2. Eye Behaviors 3. Movement & Gestures-Kinesics 4. Touch Behaviors- Haptics 5. Vocal Behaviors- Vocalics or Paralanguage 6. The use of Smell- Olfactics 7.The use of Space- Proxemics 8. Physical Appearance 9.The use of Time- Chronemics 10. The use of Artifacts

5 5 NV Functions 1. Impression Formation & Management  Responsiveness/Immediacy  Likability  Attractiveness  Power/Dominance

6 2. Forming & Defining Relationships  Much of relationship is lived nonverbally  65%-93%  Holding hands, looking into other’s eyes, dressing alike  Dominance & status

7 3. Structuring Conversation & Social Interaction  Turn-taking cues  Signals that you’re ready  To speak  To listen  To continue  To end

8 4. Influence  Focused glance  Gestures  Appropriate dress  Deception  Lie  Mislead Detect deception in others, too

9 5. Emotional Expression  Great part of emotional experience  Facial expressions reveal ranges of emotions  Posture, gestures, eye movement (pupil dilation)  Unpleasant messages

10 Getting to Know You Your Nonverbal Interpretation and Expression How much do you agree with each of the following statements? Indicate level of agreement with each statement on a scale of 1- 7, wherein 1 means you strongly disagree and 7 means you strongly agree. ― When I feel depressed, I tend to bring down those around me. ― It is nearly impossible for people to hide their true feelings from me. ― I have been told that I have “expressive” eyes. ― At parties, I can instantly tell when someone is interested in me. ― Quite often I tend to be the “life of the party.” ― People often tell me that I am a sensitive and understanding person.

11 Scoring  When you have finished, add up your scores from items 1, 3, and 5. This is your score for expressiveness. Next, add up your scores from items 2, 4, and 6. This is your score for interpretation. Both scores should range from  16-21=quite good  9-15=moderate  3-8=can benefit from guidance in Chapter

12 Body Gestures  Kinesics, the study of communication through body movement  Emblems-directly translate words or phrases  “OK” sign, “Come here” wave, hitchhiker’s sign  Illustrators-accompany & literally “illustrate: verbal messages  Circular hand movements when talking of a circle, hands far apart for large  Affect displays-communicate emotional meaning  Expressions of happiness, surprise, fear, anger, sadness, disgust

13 Kinesics Continued  Regulators-monitor, maintain or control the speaking another  Facial expressions & hand gestures indicating “keep going,” “Slow down,” or “What else happened?”  Adaptors-satisfy some need  Scratching head, moisten lips  Crossing your arms over your chest  Clicking pen, chewing pencil

14 Kinesics Continued  Body Appearance  Body build  Height  Race, nationality  Weight  Attractiveness-(definitions are becoming universal) *What ways would you alter your personal Appearance if you were trying to look Friendlier? Smarter? More liberal? Wealthier?

15 Kinesics Continued  Facial Communication  Emotions-degree of pleasantness, agreement, sympathy  Research indicates: face communicates universally  Happiness  Surprise  Fear  Anger  Sadness  Disgust  Contempt  Interest

16 Facial continued  Some emotions are easier to decode:  Happiness judged accurately-55%-100%  Surprise-38%-86%  Sadness-19%-88%  Women & girls are more accurate judges  Context plays a role for decoding  Smiling people are judged as more likable & approachable

17 Kinesics cont.  Facial management techniques-enable you to communicate your feelings to achieve the effect you want & display in socially acceptable ways  Intensify  Deintensify  Neutralize  Mask  Simulate

18 Kinesics cont.  Facial Feedback Hypothesis-facial expressions influences physiological arousal. Your facial expression influence the judgments & impressions that others have of you; it also influences your level of emotional arousal  One study: participants held a pen in their teeth to simulate sadness. Rated photos. Results showed that mimicking sad expressions actually increased the degree of sadness the subjects reported feeling when viewing the photos.

19 Eye Communication  Eye Contact:  Monitor feedback – to get it and to listen  Listeners gaze at speakers more-62%-75%  Gazing while talking-38%-41%  When flipped, becomes awkward  Secure attention & interest  Regulate & control  Signal nature of relationship  Status & aggression  Visual dominance  Compensate for increased physical distance

20 Eyes cont.  Eye Avoidance  Great intruders  Turn away in public-civil inattention  Pupil dilation  Enlarged pupils  Beauty  Interest/emotional arousal  Cosmetic industry

21 Haptics- Touch Communication  Most primitive form of NVC  First sense used-child in womb  Fondled, caressed, patted, stroked  Learns to communicate through touch  Early stages of a relationship-touch little  Intermediate stages-touch a lot  Stable or deterioration-touch little

22 Haptics cont.  Meanings of touch  Positive emotions  Playfulness  Control  Ritualistic  Task-related  Touch Avoidance  Fear oral communication  Little self-disclosure  Difficult to get close  Decreased touching leads to avoiding touching  Women-higher touch avoidance or opposite-sex touch than do men

23 Proxemics  How we use space!  Cultural norms  Skin to 11/2 feet-significant relationships  11/2 ft-4ft-close friends  4ft-12ft-social distance  Collectivist vs Individualistic Culture  Women & Minorities  Power

24 Paralanguage  Vocalics  Whispering  Shouting  Sarcasm  Control vocal cues  Project an image  Accents  Cultural  Silence

25 Listening Cues Who in your life is a good listener?  Proxemics/Space  Posture, facial, movements  Encouragers  Verbal Support  Dual Perspective  Ask questions  Make judgmental comments?  Interrupt?


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