Presentation on theme: "Presented by John Bowling Kristin Walle Mike Palestina Using all five channels of communication to enable truthfulness and resolve mediation conflicts."— Presentation transcript:
Presented by John Bowling Kristin Walle Mike Palestina Using all five channels of communication to enable truthfulness and resolve mediation conflicts.
AwarenessUnderstandingResponse Context Clarity of situation, systems and setting Accurate interpretation guiding strategy, change and/or alignment OthersEmpathy Effective Relationships SelfThoughts and emotionsSelf-management
An emotion can be regarded as a neurophysiological response designed to deal with or facilitate social function or coordination. Emotions occur in response to some kind of stimulus (actual, imagined, or relived) and they are usually: rapid coordinated and organized have reliable signals have social functions. Emotions - characteristics
Language usage Consistency Spontaneity Congruence
1.Account 2.Account+ 3.Thinking/Feeling 4.Probe core 5.Play it back 6.Assumptive 7.Punishment 8.Closed 1.Tell me…Explain…Describe… 2.Encouragers… mm..and.. 3.What were you thinking/feeling… 4.Walk me through again….. 5.Let me see if I understand you.. 6.Is there a possibility that…. 7.What should happen to…. 8.Is this a true story…. etc A Forensic Approach NB Red = only in deception cases and with care…. non-accusatory
There is no behavioral sign + If present: always means the person is a liar. − If absent: always means the person is a truth teller.
1. There is no Pinocchio’s nose – no single reliable indicator of truth or lies 1. You will see something; you will hear something but you will not know why. Take a hypothesis testing approach. Golden Rules
Uncontrollable factors Characteristics of interviewee and context Controllable factors Lack of knowledge and skills Collusion and truth bias Lack of baseline Low incident rate Failure to corroborate Not understanding “H o t-Spots” Not observing or listening attentively. 39 Why lies are believed