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Presented by John Bowling Kristin Walle Mike Palestina Using all five channels of communication to enable truthfulness and resolve mediation conflicts.

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Presentation on theme: "Presented by John Bowling Kristin Walle Mike Palestina Using all five channels of communication to enable truthfulness and resolve mediation conflicts."— Presentation transcript:

1 Presented by John Bowling Kristin Walle Mike Palestina Using all five channels of communication to enable truthfulness and resolve mediation conflicts.

2 AwarenessUnderstandingResponse Context Clarity of situation, systems and setting Accurate interpretation guiding strategy, change and/or alignment OthersEmpathy Effective Relationships SelfThoughts and emotionsSelf-management

3 An emotion can be regarded as a neurophysiological response designed to deal with or facilitate social function or coordination. Emotions occur in response to some kind of stimulus (actual, imagined, or relived) and they are usually:  rapid  coordinated and organized  have reliable signals  have social functions. Emotions - characteristics

4 Dr. Paul Ekman

5 Facial Expressions Body Language Verbal style Voice Verbal Content CognitionEmotion Five Channels C o n t e x t

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8 The Face METT pre-test

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16 Fear and Surprise Spot the difference

17 Anger and Disgust Spot the difference

18 The true smile?

19 Post-Test METT

20 Channel Two Body language

21 Emblems Illustrators Manipulators Body language – Gestures Least useful in detecting truth/lies Most useful in detecting truth/lies

22  Presentation box  Leakage. Emblems

23 Channel Three and Four Voice and Verbal Style

24 Hot spot reflected in pitch or tightness of voice  Softer may reflect lie  Softer and lower with sadness or when unsure  Higher in pitch with fear and anger  Edge with anger. Voice

25  Changes in pauses or filled pauses  Changes in use of jargon  Stuttering and repetitions  Changes in pronoun usage  Changes in tone of voice  Verbal hedges. Verbal style

26 Channel Five -Verbal Content

27 Language usage Consistency Spontaneity Congruence

28 1.Account 2.Account+ 3.Thinking/Feeling 4.Probe core 5.Play it back 6.Assumptive 7.Punishment 8.Closed 1.Tell me…Explain…Describe… 2.Encouragers… mm..and.. 3.What were you thinking/feeling… 4.Walk me through again….. 5.Let me see if I understand you.. 6.Is there a possibility that…. 7.What should happen to…. 8.Is this a true story…. etc A Forensic Approach NB Red = only in deception cases and with care…. non-accusatory

29 Psychological Models - Truth and Lies

30 30 In pairs, discuss what you believe are reliable indicators of: 1.Lies? 2.The Truth? Activity

31 Truth: “A sincere attempt to provide accurate information” Lie: “Deliberately choosing to mislead someone without giving prior notification”. (Dr Paul Ekman) Definitions

32 Facial Expressions Body Language Verbal style Voice Verbal Content Spontaneity Consistency ©Pearse.J, and Lansley.C.A, (2010)_ - first published in TJ – Oct Psychological Aspects - Truth

33 Nature of lies  Concealment / Omission  Falsification  Misidentifying the cause of an emotion  Telling the truth falsely  The incorrect-inference dodge.

34 34 Facial Expressions Body Language Verbal style Voice Verbal Content ©Pearse.J, and Lansley.C.A, (2010)_ - first published in TJ – Oct Psychological Aspects - Lies

35 What Happens If Caught Lying Nothing To lose Severe Punishment Hot Spots 0 Many

36 Hot spots Micro Expressions Gestural Slips Vocal Clues Memory Mistakes Textual Signs

37 There is no behavioral sign + If present: always means the person is a liar. − If absent: always means the person is a truth teller.

38 1. There is no Pinocchio’s nose – no single reliable indicator of truth or lies 1. You will see something; you will hear something but you will not know why. Take a hypothesis testing approach. Golden Rules

39  Uncontrollable factors Characteristics of interviewee and context  Controllable factors Lack of knowledge and skills Collusion and truth bias Lack of baseline Low incident rate Failure to corroborate Not understanding “H o t-Spots” Not observing or listening attentively. 39 Why lies are believed

40  Lack of knowledge  Baseline error  Idiosyncratic error  False expectations  Inappropriate pressure  Othello error  Pinocchio error. 40 Why truths are disbelieved

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42 Using the five channels to empower truth and reach agreement – Application examples


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