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A National Expertise Locator Service - the risks, rewards and problems of creating one Presented to ACT-KM Forum 13 Nov 01 by Sev Clarke.

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Presentation on theme: "A National Expertise Locator Service - the risks, rewards and problems of creating one Presented to ACT-KM Forum 13 Nov 01 by Sev Clarke."— Presentation transcript:

1 A National Expertise Locator Service - the risks, rewards and problems of creating one Presented to ACT-KM Forum 13 Nov 01 by Sev Clarke

2 Business Case Both national and corporate competitivity depend now more on knowledge than on traditional assets Both nations and organisations waste most of their intellectual capital, either because: –they do not know what they know, or –they use inefficient means to locate it Individuals have inadequate means to access, locate and participate in communities of interest (CoI) or exchange operations (markets)

3 A Solution Web technology offers a means to solve these problems However: –trusted sponsors need to be found –potential risks need to be mitigated –technical solutions need to be trialled and improved –any service requires good marketing –extension issues need to be addressed early

4 FEASIBILITY Simple, web-based national/corporate databases of skills, knowledge and experience are feasible population and maintenance are also feasible, provided there is: –net benefit to information contributors –utter simplicity –user update and skill level self-assessment –a thesaurus function (including language translation) –a broker function to reduce misuse –funding for a small support agency

5 Simplicity The minimum data fields required might be: The skill, knowledge or experience (text field) Level reached (select from menu) Year last practised (select from menu) address of accessor (text or automated)

6 Intranet/Extranet Application Intranets and extranets are most favourable to such a development, due to: –immediate corporate benefit –controlled environment –known ‘buyers’ and ‘sellers’ –tailored reward/punishment regime is possible –privacy and misuse are less of an issue –location and quality information is easy and useful to include

7 National Database - Benefits Mobilise the nation’s intellectual capital Minimise job prejudice (age, location, disability...) Enhance work and play opportunities Facilitate communities of interest Encourage virtual organisation and innovation Provide new markets and exchange mechanisms Establish new national sources of ideas, surveys, information and expertise

8 National Database - Costs Financial costs seem very low, but could grow Unless controlled, the service might be misused: –to organise bad things –for surveillance (both good and bad) –to make unwanted sales offers –to stalk or lure –to abuse –to mislead or rip-off –to target knowledge holders inimically

9 National Database - Risks RISK Brain drain, pinching Attack expertise Privacy False information System downtime Litigation Cost escalation MITIGATION/OFFSET /Two-way, Best asset use Broker, Qfeedback/2-way Information volunteered, Broker/knowledge sharing Quality feedback, broker, userid /good information Redundancy/non-critical Special Act/benefits Budget, Manage enhance- ment/Extra benefits

10 Issues/Problems Do we agree on the value proposition? Who are appropriate sponsors/champions? Is it a problem to have multiple systems? Does ACT-KM have a role? What is the best software basis - Notes? Should there be linkages to discussion databases and other CoI/BI facilitators? What is to be done?

11 Questions/Comments


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