Presentation on theme: "Unit 3 Assignment 2 P3, P4, M2, D2. Define Market Research. Marketing research – the systematic gathering, recording and analysis of data about issues."— Presentation transcript:
Define Market Research. Marketing research – the systematic gathering, recording and analysis of data about issues relating to marketing products and services. http://www.bbc.co.uk/schools/gcsebitesize/b usiness/marketing/marketresearchvid.shtml http://www.bbc.co.uk/schools/gcsebitesize/b usiness/marketing/marketresearchvid.shtml
Organisations should undertake secondary research first as this research is already available, cheaper and quicker to obtain than primary research. Both types of research can be internal and external.
Primary research is carried out to answer questions that are beyond the scope of secondary research. Secondary research uses data and information that has been collected before either by the organisation or another organisation.
Observations Experimentation Surveys E-marketing Focus Groups Panels Field Trials
Secondary research is important because: It may answer questions quickly and cheaply Could assist in designing primary research Should enable research to interpret primary research more accurately Could be used as comparative data May provide evidence that cannot be collected by primary research
Secondary research can be obtained in a variety of ways. Internal data is produced on a day-to-day basis including; EPOS Loyalty schemes Sales Website statistics E-transaction records Accounting records Reports from sales staff
Qualitative research is subjective and often open ended. Quantitative research relates to numbers and figures and can be analysed and put into graphs. This information often includes sales data, market values, but can include responses from customers.
Quantitative research produces numbers and figures such as the number or percentage of customer who use a service. Quantitative research can be used to: Measure products and sales week by week Track prices across a variety of retailers and brands Estimate market share of competing brands Estimate market and segment size
Provides data on why people buy- what motivates them to buy – or their impression of products, services or advertisements. Qualitative research can be used to; Investigate consumer attitudes towards an organisation Ascertain consumer reactions to change in price Ascertain information about consumer preferences lifestyles and aspirations.
QuantitativeQualitative ObjectiveSubjective Research questions: How Many? What percentage? Research questions: What? Why? Tests theoryDevelops theory Focus is concise and narrowFocus is complex and broad MeasurableInterpretive Basic element of analysis is numbersBasic element of analysis is wording/ideas Reasoning is logical and deductive (makes conclusions) Reasoning is dialectic (involving opinions) and inductive (leading) Establishes relationships, causationDescribes meaning and discovery Highly controlled setting: experimental setting (outcome oriented) Flexible approach: natural setting (process orientated)
he following statements quantitative or qualitative QuantitativeQualitativeBoth Ninety-five per cent of teenagers use the internet. The older generation worry about their retirement, as they perceive a lower income will have a detrimental effect on their lifestyle. Research shows that the police believe CCTV is an excellent deterrent against street crime because they find that it discourages potential criminals. Eighty-five per cent do believe it is a useful tool when used responsibly. One in three people in the UK own a pet.
Market Research can be used for a variety of reasons, the business will decide on the most appropriate method of research based upon the information they wish to find out. Research can; Effectively measure progress Measure the awareness of a product Inform marketing for the future Identify strong or weak sales
Cost - will it be cost effective? Effectiveness - is it the most appropriate method? Validity – was a large enough sample taken? Reliability – was the research conducted in similar conditions?
Introduction- what is market research? Describe the following key terms: primary research (give examples), secondary research (give examples), quantitative data, qualitative data. Choose from one of the case studies- JD sport, Kelloggs,, Tesco (on the shared area) Describe the methods of market research that your chosen business uses, what they use it for and the advantages and limitations of these methods. (use the table on the next slide) Explain how the methods chosen help the business to plan their development. e.g. McDonalds use sales figures (primary research) to identify trends in products sold, this can then help the business to develop the product or decide when to advertise. E.g. McFlurrys sell more in the summer therefore McDonalds should focus their advertising fro McFlurrys in the summer.
Method and usePrimary/SecondaryQualitative/QuantitativeLimitations Exit Surveys Shopping Bag On-site field research Focus Groups Depth Interviews Government Census Geo-demographic data Commercial market research reports
Method and usePrimary/SecondaryQualitative/QuantitativeLimitations Mintel and Datamonitor (S1) Focus Groups (S2) Survey (S3) Home Usage Test (S4) Questionnaire (s4)
Method and usePrimary/SecondaryQualitative/QuantitativeLimitations Focus Groups In Depth interviews Face to face interviews Telephone interviews Internet Interviews Test sample EPOS data
For each method of research used, make three justified recommendations for improving the validity of research. For your chosen business you need to be critical of the market research the business carries out. Consider how the business can improve the validity of the research including; sample size, more specific questioning.