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Loss Prevention, Auditing & Safety Conference 2009 Title Sponsor:
How to Improve Performance: Understanding the Levers Walter E. Palmer CEO/President PCG Solutions, Inc.
Goals for Today Understand why many performance interventions have no chance of improving performance Learn the various “levers” of performance and when they can be used effectively
Skills & Knowledge Strategic, Tactical, and Operation Directions Expectations & Feedback Tools, Environment, & Processes Rewards, Recognition, & Incentives Performance Capacity Motivation & Self-Concept Watkins, 2007; Watkins & Wedman, 2003; Wedman & Graham, 1998 Performance Levers
How Do We Improve Performance? Performance Objective: Juggle three objects Measure of Success: Juggle the objects for one full minute without dropping any of them
Strategic, Tactical, & Operations Directions Clearly communicated strategy Needs Assessment Job Descriptions Task clarification
Expectations & Feedback Clearly identified performance objectives Balanced scorecards, metrics, dashboards Managerial feedback Performance appraisal systems
Tools, Environment, & Process Physical conditions Hardware, resources Computer systems Workplace design Ergonomics Company culture
Rewards, Recognition, & Incentives Awards programs Monetary incentives Performance reviews Status, publicity Disincentives
Motivation & Self-Concept Attitudes Personality Self-image Work/Life Balance Outside priorities
Performance Capacity Physical ability Mental ability Time and workload constraints
Skills & Knowledge Training programs Job aids E-learning Mentoring JIT training Knowledge management
Questions? Comments? Walter E. Palmer (888) 318-1750 wpalmer@PCGsolutions.com
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