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NHS Education for Scotland New and Developing Roles for NHS Librarians Communicators’ Meeting 29 July 2003.

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Presentation on theme: "NHS Education for Scotland New and Developing Roles for NHS Librarians Communicators’ Meeting 29 July 2003."— Presentation transcript:

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2 NHS Education for Scotland New and Developing Roles for NHS Librarians Communicators’ Meeting 29 July 2003

3 Opening the debate Time of transformation Social, economic, technological change Industrial age to information age Hierarchical to network organisation Value embedded in knowledge rather than mechanical process.

4 Internet as a vehicle for change Liberating force Dissemination of knowledge Transformation of service industries Elimination of boundaries: Who Where When Who with Role of the intermediary

5 E-Library as a vehicle for change Liberating force Dissemination of knowledge Elimination of boundaries: –Who –Where –When –Who with –Role of the intermediary Vision Statement “Transformation of NHS Library Services in the light of new technology, supported by a network of proactive, skilled information practitioners and managers, empowered to deliver centrally funded information resources to point of need on an equitable, integrated, nationwide basis.”

6 New paradigms in the NHS Breaking down boundaries “Networks” (MCN’s, e-Healthcare) “Partnerships” (Joint Futures, CHP’s) Single system working (unification) Patient focus and public involvement (Health Improvement, PFPI)

7 NHS Library Services: information support for new paradigms? Service processes Service balance 90% of visits in the NHS are to GP s not hospitals Majority of visits are patients presenting with chronic, self- managed conditions – arthritis, diabetes 6.4% of GP’s Cf 50% of hospital doctors registered for e-Library “As an NHS patient, interested in a service supposedly devoted to the best interests of the patient, can you please tell me why I am barred access to certain areas of the e- Library Service ……”

8 Towards co-management of the knowledge base? No-one has a monopoly on knowledge Knowledge is not merely delivered to consumers: it is co-produced by them.

9 We are all being asked to change Central challenge……… Not systems Not strategy Not policy Not culture Barriers in the mind

10 The Change Curve 1. DENIAL ­ The change won't affect me. 2. RESISTANCE ­ I really don't want to deal with this. 3. EXPLORATION ­ How might I cope with this? 4. COMMITMENT ­ I can see how I can make this work for me.

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12 Change fatigue Step at a time Support and help

13 “Two quite opposite qualities equally bias our minds: habit and novelty” -Jean de la Bruyere “Every beginning is a consequence. Every beginning ends something” -Paul Valery

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