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Welcome to session on HUMAN VALUES. MEANING OF VALUES VALUES ARE THE BASIS OF HUMAN PERSONALITY AND ARE VERY POWERFUL BUT SILENT FORCE AFFECTING HUMAN.

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Presentation on theme: "Welcome to session on HUMAN VALUES. MEANING OF VALUES VALUES ARE THE BASIS OF HUMAN PERSONALITY AND ARE VERY POWERFUL BUT SILENT FORCE AFFECTING HUMAN."— Presentation transcript:

1 Welcome to session on HUMAN VALUES

2 MEANING OF VALUES VALUES ARE THE BASIS OF HUMAN PERSONALITY AND ARE VERY POWERFUL BUT SILENT FORCE AFFECTING HUMAN BEHAVIOUR. THESE CONTAIN A JUDGEMENTAL ELEMENT, INVOLVING AN INDIVIDUAL’S IDEA AS TO WHAT IS RIGHT,GOOD AND DESIRABLE

3 TYPES OF VALUES TERMINAL VALUES INSTRUMENTAL VALUES THE COMBINATION OF BOTH THE VALUES CREATE VALUE SYSTEM. THUS OUR VALUE SYSTEM ARE PRIMARILY THE DETERMINANTS OF WHO AND WHAT WE ARE AS INDIVIDUAL.

4 TYPES OF VALUES TERMINAL VALUES – THE TERMINAL VALUE IS AN ULTIMATE GOAL IN A DESIRED STATUS OF OUTCOME. THESE LEAD TO THE ENDS TO BE ACHIEVED.THESE INCLUDES COMFORTABLE LIFE WISDOM MATURE LOVE SELF RESPECT SENSE OF ACCCOMPLISHMENT FAMILY SECURITY EXCITING LIFE SOCIAL RECOGNITION A WORLD OF PEACE INNER HARMONY NATIONAL SECURITY HAPPINESSEQUALITY A WORLD OF BEAUTY TRUE FRIENDSHIP TERMINAL VALUES

5 TYPE OF VALUES INSTRUMENTAL VALUES RELATES TO MEANS FOR ACHIEVING DESIRED ENDS. IT IS A TOOL FOR ACQUIRING A TERMINAL VALUES AMBITIOUS CLEAN CHEERFUL FORGIVING OBEDIENT THEORETICAL LOGICAL INTELLECTUALIMAGINATIVE HONEST BROAD MINDED COURAGEOUS CAPABLE SELF CONTROLLED HELPFUL ECONOMIC SOCIAL INSTRUMENTAL VALUES

6 FAMILY FACTOR CULTURAL FACTOR PERSONAL FACTOR SOCIAL FACTOR HOLO EFFECT- LIFE EXPERIENCE ROLE RELIGIOUS FACTOR Sources of values

7 IMPORTANCE OF VALUES IT LAY THE FOUNDATIONS FOR THE UNDERSTANDING OF ATTITUDE AND MOTIVATION OF A PERSON. PERSONAL VALUES SYSTEMS INFLUENCES THE PERCEPTION OF INDIVIDUAL IT INFLUENCES THE WAY IN WHICH INDIVIDUAL VIEW OTHER INDIVIDUAL OR A GROUP OF PEOPLE IN THE ORGANIZATION. IT INFLUENCE A MANAGER’S DECISIONS AND HIS SOLUTIONS TO THE VARIOUS PROBLEMS. VALUES INFLUENCE THE ATTITUDES AND BEHAVIOURS. AN INDIVIDUAL WILL GET MORE JOB SATISFACTION IF HIS VALUES ALIGN WITH THE ORGANIZATION’S POLICIES.

8 WHAT IS ATTITUDES THE WAY A PERSON FEELS ABOUT SOMETHING- A PERSON, A PLACE, A COMMODITY, A SITUATION OR AN IDEA. IT EXPRESSES AN INDIVIDUAL’S POSITIVE AND NEGATIVE FEELINGS ABOUT SOME OBJECT. IT DESCRIBES AN INDIVIDUAL’S FEELINGS, THOUGHTS. IT DETERMINES THE QUALITY AND EFFECTIVENESS OF OUR THINKING, EMOTIONS AND BEHAVIOUR, AND THE POSITIVE OR NEGATIVE CONSEQUENCES OF THAT BEHAVIOUR.

9 There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative.”

10 THE ATTITUDE-BEHAVIOR LINK Attitude is the way we think, feel and act. And it is the way we react to the world around us. It determines the quality and effectiveness of our thinking, emotions and behavior, and the positive or negative consequences of that behavior. Attitude is based upon our expectations and perceptions, our definition of "reality."

11 NATURE OF ATTITUDES ATTITUDES REFER TO THE FEELINGS AND BELIEFS OF INDIVIDUALS OR GROUP OF PEOPLE.WHEN A PERSON SAYS THAT “ I LIKE MY JOB” IT SHOWS THAT HE HAS A POSITIVE ATTITUDE TOWARDS JOB. IT CAN BE OBSERVED INDIRECTLY BY OBSERVING CONSEQUENCE. IF A PERSON IS REGULAR ON HIS DUTY WE CAN THINK THAT HE LIKE THE JOB.THE ATTITUDE ARE GRADUALLY ACQUIRED OVER A PERIOD OF TIME. THE PROCESS OF LEARNING ATTITUDE STARTS RIGHT FROM THE CHILDHOOD AND CONTINUES THROUGHOUT THE LIFE. IN THE BEGINNING THE FAMILY MEMBERS MAY HAVE A GRATER IMPACT ON THE ATTITUDE OF A CHILD. IT IS A EVALUATIVE STATEMENTS, EITHER FAVOURABLE OR UNFAVOURABLE. ALL PEOPLE IRRESPECTIVE OF THEIR STATUS HOLD ATTITUDES

12 COMPONENTS OF ATTITUDES THREE COMPONENTS INFORMATIONAL – AN EMPLOYEE SEEKING A JOB MAY LEARN FROM HIS OWN SOURCES AND OTHER EMPLOYEES WORKING IN THE COMPANY THAT IN A PARTICULAR COMPANY THE PROMOTION CHANCES ARE VERY FAVOURABLE. IN REALITY IT MAY OR IT MAY NOT CORRECT. YET THE INFORMATION THAT PERSON IS USING IS THE KEY TO HIS ATTITUDE ABOUT THAT JOB AND ABOUT THAT COMPANY. EMOTIONAL – IT INVOLVE THE PERSON’S PERSON FEELINGS OR AFFECT POSITIVE OR NEGATIVE ABOUT AN OBJECT. EXAMPLE IF THE EMPLOYEES SAYS THAT I LIKE THIS JOB BECAUSE THE FUTURE PROSPECTS IN THIS COMPANY ARE VERY GOOD. BEHAVIOURAL – COMPONENT CONSISTS OF TENDENCY OF A PERSON TO BEHAVE IN A PARTICULAR MANNER TOWARDS AN OBJECT. OUT OF THESE THREE COMPONENTS BEHAVIOURAL COMPONENT CAN DIRECTLY BE OBSERVED

13 SOURCES OF ATTITUDE MASS COMMUNICATION ATTITUDE PERSONAL EXPERIENCE ASSOCIATION ECONOMIC STATUS NEIGHBOUR HOOD FAMILY AND PEER GROUPS

14 The three basic attitudes in the working world. 1 Spectators with neutral attitudes. They watch life happen and observe others. They play it safe and avoid risks. Spectators are afraid of change. They often are tired or detached. Their defining word is "maybe." Typical phrases: "I doubt it," "I might," "I don’t know" and "I don’t want to.“ 2. Critics with negative attitudes. They comment on life and complain. They critique after the fact, imposing their "expertise" and finding fault in others. Critics are annoyed about change. They often appear frustrated or pessimistic. Their defining word is "No!" Typical phrases: "I can’t," "I won’t," "No way" and "You made me."

15 Players with positive attitudes. They actively participate in life and embrace opportunities. They take risks and are willing to make mistakes. Players enjoy learning and change. They usually are confident and optimistic. Their defining word is "Yes!" Typical phrases: "I can," "I will," "I’m sure" and "I choose to." Most of us have some of each type and attitude in us. Often, though, one general attitude predominates. A study of success factors by Telemetric International found one significant difference between high and low achievers was not education or intelligence but attitude. We can’t control everything that happens to us, but we can control how we react.

16 Negative or neutral attitude can be changed. One way to do this – and perhaps the most powerful way – is by listening to the way you talk to yourself and turning negative statements to positive ones. By the time we’re 17, we’ve taken in - and recorded - 150,000 pieces of negative data: "You can’t," "You shouldn’t," "You’ll only fail," "Don’t try," "Who are you to...?" If you fill your mind with negative thoughts, you will have a negative attitude. But these negative thoughts can be transformed into positive thoughts, attitudes and actions.

17 Monitor self-talk. Catch yourself using negative phrases and replace them. If you sometimes say "I’m a failure," use "I’ve not yet succeeded." If you say "I messed up," try instead "I was confident enough to try.“ There are three steps to changing your self-talk: 1)Recognize it. Pay attention to your internal dialogue, especially when you feel disappointed or frustrated. What are you saying to yourself? It’s probably negative, and untrue or unfair. 2)Stop it. You don’t deserve the kind of negative judgments you may have been making on yourself. 3)Restate it. It’s very important to reframe negative statements into positive, more accurate – ones. For example, change: "I’ll never..." to "That was disappointing. Oh well, better next time."

18 As with learning any skill, practice until it becomes a habit. Reframing one or two negative thoughts isn’t going to help that much. Remember, you’re challenging a lifetime of heavily negative programming. More tips: 1. Stay in the present tense. Where do you spend most of your mental life? Ruminating about the past? Worrying about the future? Planning is effective, but worrying is totally unproductive. Stay focused on what you’re thinking, feeling and doing at this time.

19 2.Talk to yourself in a calm, compassionate manner. Instead of yelling at yourself, try "It’s OK, [your nickname], just relax.“ 3. Talk yourself out of unreasonable expectations and fearful thoughts. How reasonable, realistic or likely are the events you’re projecting? If they’re not reasonable, tell yourself to "stop" and reframe your expectations to more likely (and less alarming) ones. 4. Surround yourself with positive people. It is hard to remain positive around nay-Sayers and critics. Separate yourself from relationships that suck your energy, self-confidence and self-worth. Reach out to those who give you positive strokes and shared values.

20 EFFECTS OF A GOOD ATTITUDE Life will be easier Success comes more quickly (especially at work) Your health is improved If you love what you do, you will never work another day in your life. People become really quite remarkable when they start thinking that they can do things. When they believe in themselves they have the first secret of success

21 HOLD YOUR POSITIVE ATTITUDE WHEN YOU ARE POSITIVE YOU ARE USUALLY MORE ENERGETIC, HIGHLY MOTIVATED,PRODUCTIVE AND ALERT. WHEN YOUR ATTITUDE IS POSITIVE, OTHER RECEIVE FRIENDLY AND WARM SIGNALS. ATTITUDE ARE CAUGHT MORE THAN THEY ARE THOUGHT. POSITIVE ATTITUDES MAKE YOUR TASK MORE INTERESTING AND EXCITING. YOUR ATTITUDE COUNTS IN YOUR ULTIMATE SUCCESS.

22 HOLD YOUR POSITIVE ATTITUDE LOOK FOR GOOD THINGS IN OTHER – MAKE IT A HABBIT SMILE TRANSMITS POSITIVE ATTITUDE. ALSO ACTION SPEAK LOUDER THAN WORDS OR GESTURES. YOUR ATTITUDE REDUCE CONFLICTS AND PROMOTE HARMONY AT WORK. LOOK FOR GOOD THINGS IN YOUR DEPARTMENT/ORGANIZATION CONCENTRATE ON GOOD THINGS, BAD THINGS DIMINISH YOUR BODY LANGUAGE ALSO TRANSMIT YOUR ATTITUDE.

23 JOB SATISFACTION JOB SATISFACTION IS A SET OF FAVOURABLE AND UNFAVOURABLE FEELINGS WITH WHICH EMPLOYEES VIEW THEIR WORK. JOB SATISFACTION LIKE ANY OTHER ATTITUDE IS GENERALLY ACQUIRED OVER A PERIOD OF TIME AS AN EMPLOYEE GAIN MORE AND MORE INFORMATION ABOUT WORKPLACE. JOB SATISFACTION IS ONE PART OF LIFE SATISFACTION. JOB SATISFACTION INFLUENCES ONE’S GENERAL LIFE SATISFACTION

24 THINKING THINK, THERE MUST BE BETTER WAY THOMAS EDISON INVENTED THE ELECTRIC BULB IF I HAD 8 HOUR TO CHOP A TREE, I WOULD SPEND 6 HOURS SHARPENING MY AXE-SKY SCRAPERS TAKE ONLY A YEAR TO BUILD BUT MANY YEARS TO PLAN. YUDHISTRA HE GAMBLED AWAY WHAT WAS NOT EVEN HIS. MOST PROBLEMS ARE REALLY THE ABSENCE OF IDEAS. SELF AUDIT THINK OF NO EVIL – GOD MAKE US IN SUCH A WAY THAT WE ALWAYS THINK OF EVIL UNLESS WE MAKE AN EFFORT NOT TO THINK THAT WAY. THIS REQUIRE PRACTICE. IT REQUIRE A POSITIVE ATTITUDE. REMEMBER THINKING OF NO EVIL IS UPTO US. START THINKING OF GOOD THOUGHTS NOW. NOTHNING STOPS YOU BUT YOU YOURSELF.

25 THINKING MANAGE YOURSELF, BEFORE YOU MANAE ANYONE. AND FOR THIS PURPOSE CONCEPT OF “ SWOT” WILL HELP YOU. STRENGTHS, WEAKNESS, OPPORTUNITIES, THREATS. NOW WHAT ARE THE STRENGTHS YOU NEED TO MANAGE YOURSELF BETTER BEFORE YOU MANAGE ANYONE ELSE. A) WISDOM – IS EXPERIENCE AND EXPOSURES THAT WE GET WHEN WE ASK QUESTIONS FROM OURSELVES. B) INTELLIGENCE – WHEN WE COMBINE WISDOM WITH KNOWLEDGE, WE BECOME INTELLIGENT. WISDOM CAN HIRE INTELLIGENCE. C) PATIENCE - IT IS A VIRTUE WHICH COMES WITH WISDOM AND INTELLIGENCE. BHARAT JEE HAD PLENTY OF PATIENCE WHEN HE INSTETED WITH RAM THAT HE WON’T SIT ON THRONE. D) MORAL VALUES – IS AN OTHER VIRTUE WHICH COMES WITH WISDOM, INTELLIGENCE AND PATIENCE. EACH INDIVIDUAL HAS TO DECIDE HIS OWN LEVEL OF MORAL VALUES TO FULFILL HIS LIFE WITH SUCCESS,SATISFACTION AND HAPPINESS.

26 THINKING WEAKNESS – MANKIND HAS FUNDAMENTAL WEAKNESS SINCE THE BEGINNING AND THAT IS WAY RAMAYAN AND MAHABHARAT WERE WRITTEN FOR US. ANGER – LAXMAN JEE WAS KNOWN TO BE OF QUICK TEMPER AND IN THE PROCESS SUFFERED A LOT. ALL HIS GOOD DEEDS WERE OF LITTLE VALUE TO RAM. LAXMAN VS SARUPNAKHA. REVENGE – RAVAN JEE INSPIRE US TO LEARN FROM HIS MISTAKES OF REVENGE. JEALOUSY – DRONACHARYAJEE ASKING EK-LAVYA THUMB WAS THE RESULT OF JEALOUSY. ARROGANCE – EGOES/ RAJA DASHRATH HAS LOST OF IT THAT I CAN SHOOT WITHOUT LOOKING AND ONLY ON HEARING. GREED- NEEDS CAN BE MET,GREED NEVER. MOST OF US ARE VERY GREEDAY AND THEREFORE WE SUFFERA LOT. LISTEN TO YOURSELF- DO YOU REALLY NEED IT. DO YOUR MENTAL CALCULATIONS.

27 THINKING OPPORTUNITIES – 1)GOOD COMMUNICATION 2) GOOD KNOWLEDGE & INFORMATION 3) GOOD HEALTH SERVICES 4) GOOD TRANSPORTATION. THREATS : LIFE IS NOT A BARFI KA TUKRA.IT IS LIKE A BHEL PURI – KHATTA MITHA – MITHA KHATTA. THEREFORE IN TODAY’S WORLD OUR THREAT ARE. 1) BAD HEALTH 2) BAD ECONOMY 3) INDICIPLINE 4) ACT OF GOD

28 ASKING ASK DUMB QUESTIONS AND YOU WILL NOT MAKE DUMB MISTAKES. AN ATTITUDE OF SENSE OF APPROXIMATION, TO SAVE TIME MANY IDEAS FAIL, NOT BECAUSE THEY ARE BAD IDEAS BUT BECAUSE THE TIMING IS EITHER ADVANCED. REJECTION OF AN IDEAS DOES NOT MEAN IT IS NOT GOOD. RAVANJEE DID NOT ASK QUESTIONS – WHY DON’T WORRY WHAT PEOPLE WILL SAY ARJUNJEE ASKED KRISHNAJEE RIGHT QUESTIONS WHEN HE USED HIS DIVYA DRISHTI

29 DOING HUNUMAANJEE DID NOT ASK QUESTIONS, HE DID IT. HUNUMAANJEE WAS ENCOURGED THAT YOU CAN DO IT THE FIRST STEP TOWARDS SOLVING A PROBLEM IS TO BEGIN – DO TRY-TRY IF YOU WANT TO GET THE THINGS DONE,GIVE IT TO BUSIEST MANAGER. HE WILL BE ABLE TO GET IT DONE. SHARPEN YOUR AXE TO BE MORE PRODUCTIVE MONKEYS KEEPS ON JUMPING AROUND, HONEYBEES KEEP ON WORKING FOR TOUGH TIME DO NOT EXPECT YOUR BOSS TO BE INTELLIGENT, HIS JOB IS TO GET THE WORK DONE

30 DOING DO SMALL THINGS GREATLY WORK SMARTER, NOT JUST HARDER WHAT YOU ARE DOING FOR OTHERS? DO ASK THIS QUESTION AT REGULAR INTERVALS. DO NOT ASK WHAT OTHERS CAN DO FOR YOU, SO WHATEVER YOU CAN DO YOURSELF. LEARN TO DO IMPORTANT JOBS NOW BEFORE THEY BECOME URGENT DO WHAT YOU THINK IS GOOD – FATHER, SON AND ELEPHANT. DO IT NOW OR GET IT DONE.

31 IMPROVING ALWAYS START WITH GOOD AND THEN IMPLEMENT IT. GET IT DONE. NEXT, TRY TO DO IT BETTER AND STILL BETTER.MAKE IT A ONGOING PROCESS. IF YOU DON’T START WITH GOOD AND IMPROVE TO MAKE IT BATTER EVERY TIME, BUT INSTEAD WAIT – DOING NOTING AT ALL – FOR THE BEST TIME TO COME, YOU WILL GET NOWHERE. AND IF YOU THINK WHAT YOU ARE DOING OR JUST HAVE DONE IS THE BEST, YOU HAVE STAGNATED. YOU WILL FIND SOON THAT OTHERS WILL EXCEL YOU. SO BEWARE OF THE BEST; THE BEST CAN BE MADE BETTER ALSO. THERE IS NO END TO IMPROVING YOURSELF. THINK OF ALTERNATIVES, THINK OF CONTIGENCY PLAN ORGANISE YOURSELF, DON’T MAKE EXCUSES

32 IMPROVING LOVE YOUR WORK, LOVE YOUR LIFE ORGANISE YOUR SELF, DON’T MAKE EXCUSES WHEN YOU LEARN TO IMPROVE EVERYDAY YOU BECOME HIRE-ABLE, PROMOTE-ABLE AND FIRE- PROOF. EVERYMORNING IN AFRICA DEER WAKES UP. IT KNOWS IT MUST RUN FASTER THAN THE FASTEST LOIN OR IT WILL BE KILLED EVERY MORNING A LOIN WAKES UP. IT KNOWS IT MUST OUTRUN THE SLOWEST DEER OR IT WILL BE STRAVE TO DEATH. IT DOES,T MATTER WHETHER YOU ARE A LION OR DEER. DON’T TAKE YOUR JOB FOR GRANTED, YOU TOO CAN BE FIRED ANY DAY. WHEN YOU LEARN TO IMPROVE EVERYDAY, YOU BECOME HIRE-ABLE, PROMOTE-ABLE AND FIRE PROOF.

33 HAPPINESS& STRESS MAKE HAPPINESS YOUR GOAL – MAKE YOURSELF HAPPY FIRST, YOUR FAMILY SECOND IF YOU WANT HAPPINESS FOR AN HOUR, TAKE A SHORT SLEEP. IF YOU WANT HAPPINESS FOR A DAY, GO ON A PICNIC IF YOU WANT HAPPINESS FOR A WEEK, GO ON VACATION IF YOU WANT HAPPINESS FOR A MONTH, GET MARRIED IF YOU WANT HAPPINESS FOR A YEAR, INHERIT WEALTH IF YOU WANT HAPPINESS FOR LIFE TIME, LEARN TO LOVE WHAT YOU DO FOR A LIVING. YOU, ME,OUR COMPANIES,OUR JOBS OR ANYONE ELSE IN LIFE IS NEVER 10 OUT OF 10 IN LIFE. ADJUST, ACCOMMODATE, ACCEPT WHATEVER COMES YOUR WAY AND SLOWLY AND STEADILY IMPROVE UPON IT.

34 HAPPINESS& STRESS LEARN TO SAY NO AND ALSO LEARN TO ACCEPT NO FROM THE PEOPLE YOU WORK WITH. FOUR SOURCES OF HEALTH AND HAPPINESS- GOOD SLEEP, SIMPLE FOOD, DEEP BREATHING, POSITIVE THOUGHTS. SECRET OF EFFECTIVE DIETING - EAT WHAT YOU DON’T LIKE, IF YOU LIKE IT DON’T EAT. JOBS CREATE TEMPORARY INCOME, YOU GET INCOME ONLY WHEN YOU WORK. STRESS COMES WHEN WE COMPARE OURSELF WITH OTHERS. GIVE YOUR WIFE YOUR TIME NOT EXPENSIVE GIFTS.

35 HAPPINESS GOD GIVES US LIMITED NUMBER OF HOURS IN A YEAR TO ACHIEVE OUR GOALS, BOTH MATERIAL AND SPIRITUAL. HE GIVES US THESE HOURS IN SEQUENCE,THEY ARE NEITHER REPEATABLE NOT REFUNDABLE. HE GIVES THE SAME AMOUNT TO RICH AND POOR, TO THE YOUNG AND TO THE OLD. ALL OF US GET 24 HOURS A DAY. HOWEVER,WE HAVE A MENTAL LOCK THAT AS WE GET PAID FOR 8 HOURS, THEREFORE, WE ONLY THINK AND WORK FROM 9 TO 6. THIS IS CALLED CLERICAL MENTALITY. YOU ARE WELCOME TO DEVELOP IT- BUT DON’T BLAME YOUR LUCK THAT YOU ARE NEITHER SUCCESSFUL AND HAPPY NOT SATISFIED LIFE. DO IMPORTANT JOBS NOW BEFORE THEY BECOME URGENT.WHEN YOU ARE FEELING DOWN DON’T STAY THERE, DO SOMETHING. NEVER UNDERESTIMATE YOUR POWER TO CHANGE YOURSELF. NEVER OVERESTIMATE YOUR POWER TO CHANGE OTHER. CHANGE, BEFORE YOUR COUSTOMER CHANGE THEIR MINDS.

36 HAPPINESS WHEN YOU SAY YOUR STAFF IS NOT GOOD, YOU ARE HURTING YOURSELF. YOU HAVE TO TAKE WORK OUT OF THEM, SELF MOTIVATE YOURSELF TO MOTIVATE THEM. IT MAKE SENSE IN THE LONG RUN. DO NOT CONFUSE YOUR MOTHER WITH YOUR BOSS. YOUR BOSS DOES NOT GIVE YOU UNLESS YOU DESERVE ON MERIT. DO THINGS DIFFERENTLY IN SIMPLE WAYS – SAVITRI AND SATYAVAN. THINK – DURYODHAN NOMINATED SHAKUNI, YUDHISTRA CAN EASILY NIMINATED KRISHANA. IF KANS KNEW THAT VASUDEV AND DEVKI’S 8 TH CHILD WAS GOING TO KILL HIM, WHY DID HE PUT VASUDEV AND DEVKI IN THE SAME CELL. BETTER THINKING SOLVES THE PROBLEMS – LION AND RABBIT.

37 HAPPINESS IF YOU DO ANYTHING GOOD OR BAD FOR 40 DAYS IT WILL BECOME A GOOD OR BAD HABIT. OUR EXPERIENCE OUR ENVIRONMENT AND OUR EXPOSURES BECOME OUR THOUGHTS. OUT THOUGHTS BECOME OUR WORDS. OUR WORDS BECOME OUR ATTITUDE. AND OUR ATTITUDE BECOME OUR HABITS. ANYTHING YOU DO AGAIN AND AGAIN IT BECOME A HABIT. HABIT CAN BE GOOD OR BAD.

38 HABITS OF HIGHLY EFFECTIVE PEOPLE BE PROACTIVE – THE HABIT OF BEING PROACTIVE OR THE HABIT OF PERSONAL VISION, MEANS TAKING RESPONSIBILITY FOR YOUR ATTITUDE AND ACTIONS. TAKE THE INITIATIVE AND THE RESPONSIBILITY TO MAKE THINGS HAPPEN. BEGIN WITH THE END IN MIND – THIS IS THE HABIT OF PERSONAL LEADERSHIP, START WITH A CLEAR DESTINATION TO UNDERSTAND WHERE YOU ARE NOW, WHERE YOU ARE GOING AND WHAT YOU VALUE MOST. PUT FIRST THINGS FIRST – THIS IS THE HABIT OF PERSONAL MANAGEMENT, WHICH INVOLVES ORGANIZING AND MANAGING TIME AND EVENTS. THINK WIN – WIN - WIN WIN IS THE HABIT OF INTERPERSONAL LEADERSHIP. WIN – WIN IS THE ATTITUDE OF SEEKING MUTUAL BENEFIT

39 HABITS OF HIGHLY EFFECTIVE PEOPLE SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD- THIS IS THE HABIT OF EMPATHIC COMMUNICATION. UNDERSTANDING BUILDS THE SKILLS OF EMPATHIC LISTINING THAT INSPIRES OPENNESS AND TRUST. SYNERGIZE – THIS IS THE HABIT OF CREATIVE CO- OPERATION OR TEAMWORK. SYNERGY RESULTS FROM VALUING DIFFERENCES BY BRINGING DIFFERENT PERSPECTIVE TOGATHER IN THE SPIRT OF MUTUAL RESPECT. SHARPEN YOUR SAW- THIS IS THE HABIT OF SELF RENEWAL. PRESERVING AND ENHANCING YOUR GREATEST ASSET, YOURSELF BY RENEWING THE PHYSICAL, SPIRITUAL MENTAL AND SOCIAL/EMOTIONAL DIMENSIONS OF NATURE.

40 HABITS OF HIGHLY EFFECTIVE PEOPLE HABIT OF AGREEING NOT ARGUING- DON’T MAKE AN ISSUE OF EVERY POINT. HOWEVER, ON SIGNIFICANT ISSUES, DISCUSS AND FIND OUT WHAT ARE THE DIFFERIENCES. THAT IS WHERE OUR COMMON SENSE AND WISDOM WILL COME HANDY. HABIT OF COMPARING YOURSELF WITH YOURSELF ONLY – NEVER COMPARE YOURSELF WITH OTHER PEOPLE. HABIT OF IMPORTANT VS URGENT – MAKE YOUR PRIORITY LIST. A GLASS OF WATER IS ADEQUATE WHEN A SPARK IGNITES AND AFTER A WHILE 100 FIRE TENDERS MAY NOT BE ABLE TO DO THE JOB. HABIT OF FAIRNESS – LIFE IS NOT FAIR.VERY OFTEN WE WONDER WHY GOOD THINGS HAPPEN TO BAD PEOPLE AND BAD THINGS HAPPENS TO GOOD PEOPLE. FOR ME THIS IS LIFE. HOWEVER, WE CAN TO BE MORE HAPPY DO OUR BEST TO REMAIN FAIR TO OURSELVES AS WELL AS TO OTHERS. THIS GIVES STRENGTHS AND INNER HAPPINESS.

41 HABITS OF HIGHLY EFFECTIVE PEOPLE HABIT OF LOWERING YOUR EXPECTIONS – YOUR BIG HURTS WILL COME FROM THOSE WHO ARE VERY CLOSE TO YOU.SPOUSE, CHILDREN, PARENTS AND SO ON. WHAT I HAVE LEARNT FROM LIFE IS – IF ALL ELSE FAILS, LOWER YOUR EXPECTIONS. YOU ARE LIKELY TO BE MORE HAPPY. DON’T FORGET NO ONE CAN HURT YOU WITHOUT YOR PERMISSION. HABIT OF HELPING PEOPLE FOR THE JOY OF HELPING – IF YOU WANT TO HAVE EXPERIENCE OF LIFE, START HELPING PEOPLE.START ANYWHERE.DON’T KEEP THE MENTAL ACCOUNT. HABIT OF REMOVING MENTAL LOCKS – SITA JEE CROSSED LAXMAN REKHA BECAUSE HER MOTHER HAD PUT A MENTAL LOCK ON HER MIND – THAT NEVER SEND A SADHU AWAY EMPTY HANDED. SITA JEE REACTED AND DID NOT RESPOND AND IN REAL LIFE THIS HAPPENS WHEN WE DON’T THINK BEFORE ACTING. WE SUFFER WHEN WE REACT AND DO NOT RESPOND. HABIT OF SAVING – SAVE 10% EVERY MONTH. MAKE YOUR OWN SAFETY NET. IT DOES NOT MATTER IF YOUR PAY IS RS /- RS 19000/- OR 90,000. USE YOUR DIVYA DRISHTI.

42 HABITS OF HIGHLY EFFECTIVE PEOPLE HABIT OF LEARNING TO SAY NO AND ALSO TO ACCEPT NO – ONLY WHEN YOU HAVE POSITIVE BANK ACCOUNT IN THE MIND OF PEOPLE WITH WHOM YOU WORK, YOU CAN OFFERED TO DO SO. HABIT OF STARTING – ANY PROBLEM OR OPPORTUNITY- JUST START DOING IT. HABIT OF THINKING OUTSIDE THE BOX – ZARA HAT KE ( LOOK AT IT FROM A DIFFERENT ABGLE) IS A PART OF THINKING. LIFE IS A LONG LEARNING AS WELL AS DE-LEARNING PROCESS. AND THINKING CREATIVELY AND INNOVATIVELY ONLY WE HUMAN CAN DO. HABIT OF WHAT CAN I DO FOR YOU – TRY THIS FOR NEXT 30 DAYASK YOUR BOSS, COUSTOMER, FAMILY MEMBERS. HABIT OF SAYING AND FEELING THANK YOU HABIT OF ASKING WHAT IS YOUR OPINION HABIT OF ASKING HELP ME.

43 HABITS OF HIGHLY EFFECTIVE PEOPLE LISTENING MAKES US WISER AND MORE RESULT ORIENTED. HEARING IS A PART OF LISTENING BUT LISTENING IS NOT ONLY HEARING. LISTENING IS CONCENTRATING ON HEARING. LISTENING TO OTHERS IS IMPROVEMENT IN DEVELOPING LISTENING SKILLS. STAFF CAN GET AWAY WITH HEARINGBUT A MANAGER HAS TO LISTEN TO BE EFFECTIVE.OUR BRAIN CAN BE CLOSED, SEMI CLOSED OR FULLY CLOSED TO THIS HEARING. THE MORE WE KEEP OUR BRIN OPEN THE MORE WE CAN CONVERT OUR HEARING INTO LISTENING. DIGESTING WHAT WE HEAR CAN BE DONE IN OUR STOMACH, WHETHER IT IS CRITICISM OPPOSITE IDEA OR NEW INFORMATION. WHATEVER IS GOOD AFTER DIGESTING CAN GO TO OUR MENTAL CD OR OUT OF OUR BODY. BOSS, COLLEAGUES, SPOUSE AND CHILDERN ALL SAYS YOU DON’T LISTEN, WELL WHY NOT DIGEST THIS AS HEALTHY CRITICISM AND LISTEN TO EVERYONE EFFECTIVELY. IT IS A GOOD LEARNABLE HABIT. LISTENING TO OUR CUSTOMER IS NOT VERY EASY. A VERY VERY DIFFICULT TASK. BECAUSE THROUGHOUT OUR LIFE WE NEVER LEARN TO LISTEN.

44 HABITS OF HIGHLY EFFECTIVE PEOPLE HEAR THE OTHER SIDE ALSO NEVER STOP LISTENING, NEVER STOP LEARNING, NEVER STOP TRAINING. OUR LISTENING – WORDS 20%, EYES - 20%, HEAD- 40%, HEART-20% BE CAREFUL WHEN YOU ARE LISTENING TO THE OPPOSITE SEX- IT CAN CREATE PERMANENT PROBLEM IN YOUR LIFE. LISTEN TO YOUR OWN VOICE TOO. WHEN YOU IGNORE IT, YOU SUFFER THE MOST.

45 HABITS OF HIGHLY EFFECTIVE PEOPLE LEAD YOUR EMPLOYEES WITH THE FLAG IN YOUR HAND.- THE SPEED OF THE BOSS IS THE SPEED OF THE TEAM. CATCH YOUR EMPLOYEES DOING SOMETHING RIGHT- KEEP ON LISTENING AND KEEP ON SEEING AND WHENEVER YOU COME ACROSS ANY OF YOUR EMPLOYEES DOING SOMETHING RIGHT, CATCH THEM, DO NOT ONLY NOTICE IT BUT ALSO ACKNOWLEDGE IT OPENLY. GIVE THEM SECURITY, EDUCATION,TRAINING,CHALLENGE, JOB SATISFACTION,AND GIVE THEM RESPECT- LIKE YOU EXPECT FROM YOUR BOSS. TEACH THEM DISCIPLINE BY SETTING EXAMPLE. YOUR EMPLOYEES SUCCESS IS YOUR SUCCESS – MAKE IT A HABIT TO GIVE THEM YOUR REASON FOR WHATEVER YOU WANT THEM TO DO. BECAUSE EMPLOYEES NEVER REALLY PUT THEMSELVES INTO A JOB UNTIL THEY UNDERSTAND HOW THEIR INDIVIDUAL ROLES MAKES THE BUSINESS SUCCESSFUL. EMPLOYEES WILL START WORKING HARDER AS WELL AS BE SMARTER AT THEIR JOBS.

46 HABITS OF HIGHLY EFFECTIVE PEOPLE FORGIVE YOUR EMPLOYEE’S MISTAKES GRACEFULLY- HUMAN BEINGS ARE EMPLOYEES. EMPLOYEES ARE HUMAN BEINGS. HUMAN BEING HAS INBUILT WEAKNESSES SUCH AS LAZINESS, GREED, SHORT TEMPER, TELLING LIES, SELFESHNESS.ONCE YOU KNOW SUCH WEAKNESSES AS BUILT IN PARTS OF YOUR EMPLOYEES, YOU CAN KEEP THEM MIND WHILE GETTING THE THINGS DONE FROM THEM. YOU CAN APPLY THE NEEDED DISCOUNT FACTOR WHEN DEALING WITH THEM. TRY TO BEND YOUR EMPLOYEE’S MIND – WE ALL ARE USE ON AN AVERAGE 10% OF OUR MIND. THEREFORE, THE POTENTIAL FOR IMPROVEMENT IS TREMENDOUS. WE CAN NOT DO THE THINGS DIFFERENTLY UNTIL WE SEE THE THINGS DIFFERENTLY. TO MANAGE YOUR EMPLOYEES IN ADDITION TO DOING THE THINGS DIFFERENTLY YOU HAVE TO START SEEING THINGS DIFFERENTLY. WE ARE CHANGING RAPIDLY AND YOU HAVE TO HELP EMPLOYYES MANAGE THIS CHANGE. HUMAN MIND IS A THOUGHTS FACTORY. IT CAN MANFACTURE POSITIVE AND NETATIVE THOUGHTS. IT CAN MANFACTURE MANY - MANY THOUGHTS PER MINUTES. EVERYONE LIKES TO DO WHAT HE LIKES AND NOT WHAT SHOULD BE DONE.

47 HABITS OF HIGHLY EFFECTIVE PEOPLE EFFECTIVE COMMUNICATION WITH YOUR EMPLOYEES IS THE OPEN SESAME – EVERYONE NEED INFORMATION. IT IS THE RIGHT AMOUNT OF INFORMATION AT THE RIGHT TIME AND RIGHT TYPE OF THE INFORMATION AT THE RIGHT TIME WHICH ENCOURE ORGANIZATION TOWARDS SUCCESS. INFORMATION TO THE ORGANIZATION IS LIKE A FOOD TO HUMAN BODY. TOO MUCH FOOD OR TOO LITTLE FOOD OR THE WRONG TYPE OF FOOD CAN DO MORE HARM THAN GOOD. EFFECTIVE COMMUNICATION WITH EMPLOYEES IS THE KEY 1)LEARN TO LISTEN 2) LEARN TO TUNE IN TO YOUR EMPLOYEES 3) LEARN TO WRITE. WORK SHOULD NOT PROVIDE INCOME BUT SHOULD ALSO BECOME AN ACTIVITY WHEREBY EMPLOYEES CAN GROW AND DEVELOP. TRAIN EMPLOYEES TO GET ALONG WITH EACH OTHER – YOU CAN TEACH YOURSELF HOW TO GET ALONG WITH OTHERS AND TRAIN EMPLOYEE DO TO THE SAME – 1) EVERYONE IN THE ORGANIZATION IS IMPORTANT. 2) TEACH THEM TO SAY THANKS AND SORRY. 3) TEACH THEM TO SAY NO OCCASSIONALLY4) TEACH THEM TO LEARN FROM CRITICISM 5) TEACH THEM TO KILL THE ANGER 6) TEACH THEM THE VALUE OF HONESTY

48 HABITS OF HIGHLY EFFECTIVE PEOPLE ENCOURGE EMPLOYEES TO BECOME CUSTOMER ORIENTED – EVERY EMPLOYEE MUST UNDERSTAND THAT HE EXISTS IN THE ORGANIZATION DUE TO CUSTOMER. AND EACH EMPLOYEE HAS TO UNDERSTAND IN HIS HEAD AND HEART THAT THE CUSTOMER IS THE BOSS. WHEN EVER EMPLOYEE VISIT A CUSTOMER HIS OBJECTIVE MUST BE TO SELL EITHER GOODS OR GOODWILL OF THE ORGANIZATION. IT SHOULD NOT BE JUST ADHOC VISIT. ENSURE THAT YOU TRAIN YOUR EMPLOYEE SUFFICIENTLY SO THAT THEY BECOME A GOOD WILL AMBASSADOR AT LEAST. STRECH YOUR EMPLOYEES – APPRECIATE THOSE EMPLOYEES WHO GET THINGS DONE ON THEIR OWN, THINGS WHICH ARE NOT A PART OF THEIR ROUTINE JOBS. ENCOURGE EACH EMPLOYEE TO FIND BETTER WAYS. ENCOURGE CREATIVE THINKING. DON’T KILL THE IDEAS OF YOUR EMPLOYEES, FIEST ENCOURGE THEM TO GIVE SUGGESTIONS. DO BRAINSTORMING, KEEP ON THINKING, KEEP ON ASKING, KEEP ON DOING BUT DON’T KILL THE IDEAS.

49 HABITS OF HIGHLY EFFECTIVE PEOPLE SOLVE YOUR EMPLOYEES PROBLEMS - WHEN YOUR EMPLOYEE BRINGS A PROBLEM TO YOU, BRING ON TO YOUR MENTAL SCREEN THE MANAGEMENT CONCEPT THAT MOST OF PROBLEM ARE REALLY THE ABSENCE OF NEW IDEAS. ENGOURGE EMPLOYEE TO GIVE IDEAS. THE MORE THE BETTER. START WORKING ON AN IDEA WHICH SEEMS OKEY AND SOON YOU WILL BE ABLE TO IMPROVE ON IT. MOTIVATE YOUR EMPLOYEES TO THINK – MOTIVATION IS THE FCTOR WHICH ENABLES YOU TO GET SUPERIOR OUTPUT FROM AN AVERAGE EMPLOYEE. NO ONE IS BORN WITH THIS ABILITY TO MOTIVATE. IT HAS TO BE ACQUIRED. SURPRISINGLY, VERY FEW OF US TRY TO ACQUIRE IT. WHY? BECAUSE WE HAVE NO PATIENCE. MOTIVATION UNLESS PROVIDED USING COMMON SENSE,BECOME MANIPULATION. THE PROCESS OF MOTIVATION INCLUDES 1) WILLINGNESS AND ABILITY TO PUT YOURSELF IN THE SHOES OF YOUR EMPLOYEES AND TO SEE THE THINGS THROUGH THEIR EYES. 2) PRAISES ARE WAGES. 3) NO ONE FROM PEON TO A GM HAS EVER WORKED FOR HIS FOOD ALONE AND NEVER WILL 4)DON’T HUMILIATE.

50 HABITS OF HIGHLY EFFECTIVE PEOPLE GET ALONG WITH PEOPLE – MR. H.P.NANDA OF ESCORTS STARTED BUSINESS WITH RS 5000/- IN 1990 IT WAS RS 3000/- CORE. WORDS COMING FROM YOUR HEAD AND HEART WORK LIKE OXYGEN FOR HUMAN RELATIONS – THANK YOU,SORRY, PLEASE, I WILL TRY, WHAT IS YOUR OPINION, HELP ME, NO GIVE SPECIFIC INSTRUCTIONS TO GET THINGS DONE – THIS IS A STORY ABOUT FOUR PEOPLE NAMED EVERYBODY, SOMEBODY, ANYBODY AND NOBODY. THERE WAS AN IMPORTANT JOB TO BE DONE AND EVERYBODY WAS SURE THAT SOMEBODY WOULD DO IT. ANYBODY COULD HAVE DONE IT BUT NOBODY DID IT. SOMEBODY GOT ANGRY ABOUT THAT BECAUSE IT WAS EVERYBODY’S JOB. ANYBODY COULD DO IT BUT NOBODY REALISED THAT EVERYBODY WOULD,T DO IT. IT ENDED UP THAT EVERYBODY BLAMEED SOMEBODY WHEN NOBODY DID WHAT ANYBODY COULD HAVE DONE.

51 HABITS OF HIGHLY EFFECTIVE PEOPLE WE HAVE THREE TYPES OF COUSTOMERS – PERSONAL, INTERNAL & EXTERNAL TODAY THE WORLD IS MOVING AT SUPERSONIC SPEED. THINGS ARE CHANGING AT A FANTASTIC SPEED. KEEP YOURSELF FIGHTING FIT. ABSORB EVERY NEW IDEA. AND BE ALERT FOR EVERY MINUTE CHANGE OR YOUR COMPETITORS WILL LEAVE YOU LIGHT YEAR BEHIND.TODAY BUSINESS IS LIKE A CYCLE – EITHER YOU KEEP MOVING OR YOU FALL DOWN. COUSTOMER IS THE PROFIT, EVERTHING ELSE IS OVERHEAD. REMEMBER 68% COUSTOMERS QUIT BECAUSE OF AN ATTITUDE OF INDIFFERENCE. APART FROM SELLING THE GOOD PRODUCT, IT IS THE AFTER SALES SERVICE THAT IS IMPORTANT TOO.

52 HABITS OF HIGHLY EFFECTIVE PEOPLE PUT YOURSELF IN YOUR CUSTOMER’S SHOES – ONCE YOU IDENTIFIED CUSTOMER’S NEED AND SATISFIED THEM, YOU ARE IN POSSESSION OF THE MAGIC WAND THAT WILL GIVE YOU FABULOUS FORTUNES FOR YOU.BUT HOW DO YOU KNOW WHAT THE COUSTOMER WANTS – BY SEEING THINGS HIS WAY, WHAT WOULD YOU WANT IF YOU WERE IN HIS PLACE? FIND THAT. AND SET OUT TO SATISFY IT AS IF YOUR LIFE DEPENDS ON IT. ATLEAST YOUR SUCCESS IN BUSINESS DEPENDS ON IT. COUSTOMER IS YOUR BOSS COMMUNICATE CONTINUOSLY WITH YOUR COUSTOMERS LOOK AFTER YOUR TOP 100 COUSTOMERS WITH SPECIAL CARE- THERE IS ALWAYS ONE MORE THING TO LEARN AND EARN FROM YOUR COUSTOMERS. KEP ON LEARNING AND KEEP ON EARNING FROM YOUR TOP 100 COUSTOMERS. BUT 100 IS NOT THE MAGIC NUMBER.

53 HABITS OF HIGHLY EFFECTIVE PEOPLE CUSTOMER WANT ANSWERS TO THEIR PROBLEMS – PUT YOURSELF IN THE COUSTOMER’S SHOES. HAVE A SENSE OF URGENCY WHEN A CUSTOMER COMES IN WITH A REPAIR JOB. A BUSINESS MUST NOT ONLY WORK HARDER OR SMARTER TO SATISFIED ITS CUSTOMERS BUT MUST ALSO APPEAR TO BE DOING SO. A COUSTOMER MUST IMMEDIATELY GET THE FEELING THAT HE IS STILL WELCOME –RATHER MORE WELCOME – THAN WHEN HE HAD COME TO BY THE PRODUCT. COUSTOMER MUST BE GIVEN THE BEST POSSIBLE SERVICE – LIP SERVICE IS EASY BUT WON’T DO IN LONG RUN. PERFORMING FOR YOUR CUSTOMER IS HARD BUT THAT IS THE ONLY WAY. PERFORMANCE AND ONLY PERFORMANCE MEANS PROFITS.

54 HABITS OF HIGHLY EFFECTIVE PEOPLE FIGHT – FIGHT – FIGHT FOR YOUR COUSTOMERS – THEN, HAVING MADE THE PROMISE TO YOUR COUSTOMER, DO NOT BELIEVE THAT THINGS HAPPEN AUTOMATICALLY. DEVELOP THE HABIT OF FOLLOWING THROUGH CHASING, REMOVING THE ROADBLOCKS. LISTEN – LISTEN – LISTEN TO YOUR COUSTOMERS – LISTEN TO WHAT YOUR COUSTOMERS SAYS. VERY OFTEN COMPLAINTS ARE LIKE BURNING EMBERS AND YOU CAN EITHER KINDLE THEM INTO HUGE FIRE OR TURN THEM INTO ASHES WITH A FEW DROPS OF COLD WATER IN THE FORM OF JUDGEMENT.

55 HABITS OF HIGHLY EFFECTIVE PEOPLE KEEP ON CHECKING WITH YOUR COUSTOMERS ABOUT YOUR EMPLOYEE’S ATTITUDE – BE HONEST TO YOURSELF FOR THE SAKE OF YOUR OWN PROFITABLILITY AND TRY TO SEE WHEN WAS THE LAST TIME THAT YOUR CHECKED WITH YOUR COUSTOMER ABOUT HOW YOUR EMPLOYEES TREATED THEM. IF YOU SAY NEVER, I WON’T BE SURPRISED. SOLVE THE SAMLL PROBLEMS OF YOUR COUSTOMERS TODAY – BUSINESS IS NOT THE BED OF ROSES. EVERY BUSINESSMAN MUST LEARN HOW TO HANDLE DIFFICULT CUSTOMERS TOO. CUSTOMERS ARE PEOPLE AND 80% OF YOUR COUSTOMERS ARE REASONABLE AND THEY FORGIVE AND FORGET VERY QUICKLY WHILE 20% CARRY THEIR GRIVANCES AND ON. BUT IF YOU APPROACH THE COUSTOMER WITH CARE FROM THE OUTSET, RESOLVING SMALL ISSUSES AS THEY ARISE WE CAN PREVENT BIG PROBLEMS LATER. DISSATISFIED COUSTOMERS ARE YOUR BEST TEACHERS – YOU WILL HAVE TO SEARCH FOR THE DISSATISFIED COUSTOMERS AS THEY DO NOT WALK AROUND WITH HEADBANDS SAYING “ I AM DISSATISFIED” ONACE YOU LOCATE SOME OF SUCH COUSTOMERS ONE THIRD OF YOUR PROBLEM IS SOLVED.

56 HABITS OF HIGHLY EFFECTIVE PEOPLE When a crow finds food it calls out for others crow to share the food. What you are doing for others Give help, get help: give idea, get idea: give problem, get problem: day panga, lay panga To be successful, think outside your box. Accept the fact that no two person are alike. Each one has own abilities – strengths and weaknesses. Every one can not come first. Selection process is not a part of life. Don’t blame anyone in your life, Become responsible, you are now grown-up.

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